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Bilingual operator skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical bilingual operator skills. We ranked the top skills for bilingual operators based on the percentage of resumes they appeared on. For example, 22.1% of bilingual operator resumes contained customer service as a skill. Continue reading to find out what skills a bilingual operator needs to be successful in the workplace.

12 bilingual operator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how bilingual operators use customer service:

Provide accurate information about their account and billing inquiries providing at all times an exceptional customer service experience.
Provided accurate and effective bilingual customer service between US residents and Haitian Creole speaking international callers.

2. Inbound Calls

Here's how bilingual operators use inbound calls:

Answered inbound calls from mobile phone callers who needed a number or address for residential or business listing.
Received inbound calls regarding customers concerns pertaining to certain vehicles, appointments they have scheduled have received from company.

3. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how bilingual operators use scheduling appointments:

Lead scheduler - responsible for scheduling appointments for approximately 75 physicians and outpatient procedures.
Interact daily with customers and clientele, scheduling appointments and rescheduling cancellations when necessary.

4. Conference Calls

Conference calls are call that involves three or more people who can speak at the same time. One of the persons connected may add the person to confer through the phone whose voice can be heard by all of those on the line. This can be done when the phone is used as a feature for a conference call that allows the initial caller to add more listeners or speakers on the same line without losing the first person he called. This is used to listen or communicate to different people at the same time that would save time, effort and avoid repeating the same discussion.

Here's how bilingual operators use conference calls:

Scheduled and connected conference calls from one location to another location for military personnel.
Assisted with conference calls to domestic and international company locations and/or customers.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how bilingual operators use outbound calls:

Answered phones to provide assistance & solutions to customers-Outbound calls to create business transparency- Learned how to solve problems logically-Empathize and listen
Completed inbound and outbound calls to current customers and corresponded with customers via email communication

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how bilingual operators use telephone calls:

Respond to alarms and telephone calls.
Handled incoming telephone calls and radio traffic promptly and professionally.

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7. Emergency Calls

Here's how bilingual operators use emergency calls:

Assisted customers with long distance/overseas/international calls.Also assisted customers with emergency calls as needed.
Conducted emergency medical care for a variety of emergency calls including medicals and traumas without any adverse action or complaints.

8. Customer Inquiries

Here's how bilingual operators use customer inquiries:

Respond to customer inquiries in English and/or Spanish.
Responded to customer inquiries regarding the technical issues.

9. Customer Complaints

Here's how bilingual operators use customer complaints:

Provided assistance to shift leader on duty with floor duties, such as resolving customer complaints, and managing floor schedule.
Involved transferring calls to designated call centers, issuing refunds, and handled customer complaints.

10. Directory Assistance

Here's how bilingual operators use directory assistance:

Provide directory assistance, hotel and restaurant reservations
Connected local and international calls Directory Assistance in English and Spanish

11. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how bilingual operators use windows:

Toll and Bellsouth Long Distance using windows based applications.
General IT duties included: Desk-side and remote support of Windows XP and Windows 7 Professional Systems.

12. Account Services

Account services is a separate element of business (and sometimes a different department altogether) where employees ensure a customer had a pleasant experience. This is a common department found in larger corporations, such as banks and marketing agencies. The overall goal of account services is to assist a client have a better experience with the company by resolving any issues.

Here's how bilingual operators use account services:

Support sales, retention, and account services teams.
Greeted and assisted customers, assisted with account services and provided product technical support in a high volume call center environment.

What skills help Bilingual Operators find jobs?

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List of bilingual operator skills to add to your resume

The most important skills for a bilingual operator resume and required skills for a bilingual operator to have include:

Customer Service
Inbound Calls
Scheduling Appointments
Conference Calls

Outbound Calls
Telephone Calls
Emergency Calls
Customer Inquiries

Customer Complaints
Directory Assistance
Windows
Account Services

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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