Birch Family Services jobs in New York, NY - 258 jobs

Birch Family Services is a leading provider of education, employment, and community support services for individuals with autism and developmental disabilities and their families in New York City. Every year, the organization supports more than 2,000 Occupational Therapist, Therapist, Occupational, Education, Healthcare, Motor, Skills

To counsel, assist and train individuals with developmental disabilities in the areas of personal care, travel skills, social skills, home management and life skills in order to maximize their functioning in the community. Minimum Job Requirements: Educational: Minimum High School diploma or General Education Degree (GED). Experience: Minimum I-year experience working with developmentally disabled population preferably in a day hab, residential, health or treatment related setting preferred. Specialized Knowledge, Licenses, etc.: Specialized training in direct support provision preferred. Must complete and obtain certification in OPWDD Approved Medication Administration Course (AMAP) during probationary period and maintain AMAP certification. Valid NYS Driver's License required. Ability and willingness to be First Aid and CPR certified. Ability and willingness to obtain certification in SCIP-R Competencies and advance to Promote Competencies Demonstrated competency in written, verbal and computational skills to document records in accordance with program standards. Physical Demands: Regularly required to speak clearly and hear the spoken word well. Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens. Ability to physically restrain challenging behaviors that include aggression, self-injurious, and destructive behaviors. Ability to use and navigate the public transportation system Ability to withstand excessive walking Work Environment: Noise level is consistent with levels usually present in an office, education, group home, residential, rehabilitation, industrial, workshop or health related environment. Hazards present are consistent with those common to an office, education, rehabilitation, industrial, workshop or health related environment. Working with individuals whose age ranges from 21 through adulthood Support individuals by providing opportunities to develop and enhance skills leading to independence, community inclusion and supported employments as appropriate. Examples include but are not limited to: Provide safe and clean environment for the individuals based on skill level and risks and support the safety of all individuals in everyday situations Use verbal and physical means to create a positive environment that will encourage and enable individual growth Using a holistic approach, participate in the individuals' day hab planning activities and assist in their implementation Assist the individuals in the development of social skills that will help them become integrated/included in the community Perform protective oversight while engaging in community activities Support individuals to engage in meaningful activities and assist in employment opportunities Provide opportunities for the individual to be self-advocate Perform advocate responsibilities, while demonshating respect for the processes and people involved Responsible for all documentation related to the essential function and services for the individual Adhere to the procedures for mandated reporting and responding Adhere to the NADSP code of ethics (attached) Work towards the satisfactory completion of each of the core competency goals according to the OPWDD timeline requirements Other Functions: Demonstrate respect for all people Demonstrate professional demeanor, attention to punctuality and attendance policies, reliability, flexibility, and pleasantness. Professionally interact with other staff members and with others in the community Demonstrate enthusiasm for learning the knowledge and skills required to perform the job Readily seek and accept feedback to improve performance Apply knowledge and skills gained on the job and maintain required certifications Participate in the work of the organization in a positive way by using problem solving skills Demonstrate respect for the safety of all others Perform additional responsibilities as assigned by the Senior Staff May be assigned other tasks and duties reasonably related to their job responsibilities Adhere to all rules outlined in the policy and procedures manual The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the agency at the sole discretion of management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the company. Performance is evaluated each year based on these competencies and the NADSP code of ethics.

What You'll Do As a Support Services Consultant , you'll build and manage a network of external partners that provide essential supportive services, internships, community service placements, and training opportunities for PACE clients. You'll ensure clients have access to resources aligned with their goals while maintaining partner compliance, timely documentation, and interdepartmental coordination. You're a Great Fit If You... Are highly organized, detail-oriented, and driven by mission and impact. Enjoy building partnerships that directly support vulnerable populations. Have experience in case management or coordination of community-based services. Thrive in collaborative environments with daily tracking and follow-through. Believe in the power of access to education, employment, and wraparound supports. Key Responsibilities Partner Development & Relationship Management Establish 10-15 new partnerships annually with organizations offering training, internships, or community service placements. Maintain a 90%+ retention rate of existing partners through consistent communication and support. Develop 20% of new opportunities annually outside the HRA repository, including both remote and on-site engagements. Conduct monthly site visits to 90%+ of all active partners to ensure compliance and service quality. Enter all new partner data and opportunities into FedcapCARES and SEAMS within 48 hours. Operational & Documentation Excellence Track and log 100% of business development and partner activities daily; submit weekly reports to supervisor. Ensure 100% of MOUs are accurately completed, reviewed, and error-free in accordance with Fedcap SOPs. Maintain thorough documentation of all partner communications and complete client referral files prior to placement. Complete 95%+ of additional assigned duties on time and in compliance with quality standards. Client Success & Cross-Team Coordination Maintain weekly communication with education and support service partners for 100% of referred clients. Ensure 95% enrollment success for clients referred to Alternative Engagement (AE) programs. Confirm that all required paperwork is completed and understood by clients and partners before placement. Collaborate across departments to identify service gaps and enhance the quality of client support. Qualifications Education & Experience Bachelor's degree in Social Work, Human Services, Vocational Rehabilitation, or a related field; or equivalent work experience. Minimum 2 years of case management or similar relevant experience. Preferred: Experience with public assistance populations, justice involvement, homelessness, or disabilities. Preferred: Bilingual in Spanish. Skills & Competencies Strong written and verbal communication skills. High attention to detail and strong organizational skills. Culturally competent and sensitive to the needs of diverse populations. Proficient in Microsoft Office; skilled in entering data into platforms such as SEAMS and FedcapCARES. Committed to Fedcap/PACE values of teamwork, innovation, integrity, and service excellence. Compensation $47,000 annually/$22.60 hourly Equal Opportunity Employer

The Vocational Evaluation Supervisor manages and supervises the Vocational Evaluation team, oversees the Individualized Vocational Assessment Plans (IVAP) process, and assesses the work skills, abilities, work readiness, and vocational potential through administration of aptitude and educational achievement of the clients at the program site. What You'll Do Researches, develops, and implements new assessments, measures, and report formats to meet the needs of the agency and varying disability populations. Mentors, coaches, and assists in the training of other staff members as necessary. Supervise the measurement and recording of client responses to motivational techniques and criticism, as well as organizational ability, perseverance, attendance, punctuality, flexibility, interpersonal skills, work habits and communication skills. Oversee the development of Individualized Vocational Assessment Plans (IVAP), including education and vocational training referrals, Community Services referrals, and appropriate job search activities, based on the results of the IVAP assessments and other medical, mental health, substance abuse and psychosocial assessments. Review and sign off on Individualized Vocational Assessment Plans while making recommendations for adjustments Identify vocational evaluation staff training needs and ensures training is obtained. Provides oversight to ensure compliance with the terms and conditions of the NYC Human Resources Administration. Ensures that all required statistical data and reports are prepared accurately and submitted in a timely manner. Implements internal controls to confirm that work and production are consistent with regular policies, procedures, and practices. Case conference with other WeCARE departments and staff members on an as needed basis, including Case Managers, Work Readiness Facilitators, Job Prep and Placement Coordinators, and Community Service Specialists. Hires, supervises, evaluates, develops, and terminates assigned staff to ensure staff is productive and motivated. You're a great fit for this role if you have: Bachelor's degree in vocational rehabilitation, vocational education, psychology, or education or the equivalent in a related field. Current Certified Rehabilitation Counselor credentials from the Commission on Certified Rehabilitation Counselor Certification. Bi-lingual (English Spanish) candidates preferred. Compensation $65,000-$70,000 annually Equal Opportunity Employer

We're Hiring in NYC! Come join us for an exciting career as a Print and Mail Center Site Leader! What You'll Do As a Print & Mail Site Lead, you will support the Supervisor in managing daily print and mail operations. Responsibilities include assigning tasks to mail clerks, processing contract mailings, and maintaining customer communication. You'll also operate digital printing equipment, fulfill print requests, and assist with reporting. Experience with Adobe, graphics software, FTP sites, and finishing equipment (cutters, binders, inserters, folders) is a plus. You will also serve as a backup to the Supervisor when needed. Your Responsibilities Will Include: Lead day-to-day print and mail operations. Oversee quality control and workflow efficiency. Work with state-of-the-art printing & mailing equipment (Canon 8000 & 750, Konica, Xerox Nuvera, Pitney Bowes, Quadient, Blue Crest, or Neopost) used for folding, inserting, and processing mail. Collaborate with customers and provide status updates. Train and guide staff, ensuring cross-functional expertise. Identify cost-saving opportunities & process improvements. You're a Great Fit If You Have: High School Diploma or GED. 3+ years of management experience Experience in a high-volume mail and print environment, including experience operating black and white printers and mail insertion equipment. Detail orientation and ability to process mail with precision. Strong Organizational Skills to efficiently manage mail flow and prioritize tasks. Strong communication skills, including reading, writing, and verbal. Proficiency in Microsoft Office Suite (Word, Outlook, Excel), Office 365 SharePoint, and Adobe. The physical ability to stand, squat, and lift 50 pounds. Compensation: $21-$23 per hour Equal Opportunity Employer

What You'll Do The Vocational Testing Administrator is responsible for administering and scoring vocational evaluations, assessments, batteries, and work samples for participants assigned to vocational rehabilitation services. Your responsibilities will include: Greet and participants and escort them to assessment rooms. Identify language translation and other accommodation needs. Assist with accommodation arrangements as needed. Orient participants to the vocational evaluation process. Administer and score vocational evaluations, assessments, batteries, and work samples for participants assigned to vocational rehabilitation services. Observe and report participant behavior, attendance, and punctuality to Vocational Evaluators and in SEAMS, HRA's record management system. Conduct and document escalating outreach to participants who fail to report for assessment and IVAP appointments. Assist with scheduling participants for vocational assessments and vocational plan meetings. Document participant services and activities in Fedcap and HRA management information systems, including, but not limited to, FedcapCARES and SEAMS. Manage the distribution of MetroCards to eligible participants. Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. You're a great fit for this role if you have: Bachelor's Degree in vocational rehabilitation, vocational education, psychology, or education or the equivalent in a related field, or an equivalent combination of related education and experience Prior relevant experience in vocational assessment preferred. OR an equivalent combination of related education and experience Bilingual (English & Spanish) candidates preferred. Compensation $20.68--$21.64/hr./$43k-$45k annually Equal Opportunity Employer

The Clinical and Wellness Coordinator leads integration of Connections to Care (C2C) in the Jobs-Plus program, including coordinating staff trainings and continuing coaching and supervision, delivering coaching directly as needed, leading technical assistance engagement of the site, participating in Case Conferences, coordinating pathways to clinical care for members, and other related functions. What You'll Do: Daily intake of new members for enrollment into the program With technical assistance provided by HRA and partners (including agency partners and/or technical assistance provider/s), develop a C2C plan for implementing the required interventions that include but may not be limited to: screenings, psychoeducation, Mental Health First Aid (MHFA), and Motivational Interviewing (MI). The plan will include but not be limited to details such as which staff will be trained in which interventions; which staff will be involved in various aspects of service delivery; and screening and referral protocols. Provide care coordination to Jobs-Plus members. Care coordination entails identifying strategies to meet member needs, including psychoeducation and other strategies offered by the CBO, and entails offering clinical referrals to all members who want or need them. Clinical referrals must include a warm hand-off to the clinical provider and coordinating follow-up from the referral, including any outcomes. Your Responsibilities Will Include: Daily use of validated tools to screen consenting members for mental health symptoms and re-screen members at appropriate intervals (which will vary, based on population needs and the interventions selected) to identify changes in symptoms and adjust clinical services. Daily documentation of participant services and activities in management information systems. Bi-weekly engagement with HRA and partners in a process, using qualitative and quantitative data, to identify mental health needs and priorities, characteristics of Jobs-Plus population served, and patterns in service use or referral needs. This process will inform the plan for interventions and will include, but not be limited to, contractor gathering information from program leaders, staff, and members. Develop policies and procedures for delivery of Jobs-Plus services that are trauma-informed and based on best practices. Coordinate quarterly initial training for and/or provide training to staff in the selected interventions and in the C2C model, based on the C2C plan. Implement interventions, according to the HRA-approved plan. For psychoeducation, continually implement at least two selected strategies per year through use of one-on-one sessions, group sessions, stand-alone conversations, or sequentially ordered conversations, based on the evidence-based intervention selected. Provide continuing coaching and supervision to Jobs-Plus staff implementing the interventions. Clinical referrals may be made to the on-site part-time clinician or to off-site partners. Make off-site referrals for clinical care as necessary ensuring members would be able to access services by public transportation and the referred location would be within 30 minutes of member's residence and/or the Jobs-Plus location and the referred location would be a licensed clinical practice and have a standard wait time that is less than a week for intake and first appointment. Continue to adapt and expand interventions that are used, with HRA approval, including training staff in new interventions. Monthly case conference with other staff members on an as needed basis, including Career Development Specialists, Work Readiness Instructors, and Employment Coordinator to address individual participant goals, needs, and issues. You're a Great Fit For this Role If: You have a Bachelor's degree in vocational rehabilitation, health administration, social work, sociology, psychology, or education or the equivalent in a related field Bring a minimum of 5 years of successful experience working in social services, mental health and/or substance use, or a related area. You have experience implementing partnerships and experience in the implementation of community mental health service models preferred. Have the ability to work with people from diverse backgrounds and be sensitive to maintaining confidentiality. Are Highly organized and detail oriented. Proficient in Microsoft Office. You have experience in working with public assistance recipients, formerly incarcerated individuals and those affected by the challenges associated with poverty. Compensation: $24.05-$28.85/Hour

The maintenance worker is responsible for maintaining the building in a clean, orderly, safe condition as outlined in Birchs Health and Safety Facility Checklist. The maintenance worker performs heavy cleaning duties such as cleaning floors, shampooing rugs, washing walls and glass, and removing the rubbish. Duties may include tending furnace and boiler, performing routine maintenance activities, providing handyman services within the residences as needed, notifying management of the need for repairs, and cleaning snow and debris from sidewalks. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the company. Essential Functions Troubleshoots minor maintenance problems involving electrical, structural, plumbing and equipment repair or replacement. Performs preventive building maintenance duties (i.e., caulks windows & doors, repairs/replaces broken windows, etc.). Performs routine plumbing repairs (i.e., unstopping toilets & sinks, fixing water leaks & leaking faucets, etc.) Performs routine minor electrical repairs (i.e., changing light bulbs; replacing ballasts & light fixtures, etc.) Maintenance assignments will include travel to & from various Birch facilities and supply stores (i.e., Home Depot, Lowes, etc.) Purchases supplies, equipment and materials necessary to complete projects. Assembles and moves furniture, hangs pictures and bulletin boards, moves and sets up tables & chairs, etc.) Steam cleans & shampoos carpets; strips, seals and polishes floors Repairs and replaces door knobs or locks, repairs door closures, patches holes in walls and paints interior and exterior surfaces. Ensures that all hazardous conditions are addressed in a timely manner (i.e., snow removal; gathering and removing trash from the premises; debris removal, etc.). Ensure all hazardous conditions are reported and repaired on a timely basis. Move furniture, deliveries, packages and other large items as required. Promptly communicate any facilities or maintenance issues with the building administrator or designee. Attend to all weather-related tasks including, but not limited to, managing walk-off mats, snow removal, spreading ice melt on sidewalks, etc. Perform other duties as required by management team. Qualifications Educational Requirements High School Diploma/ GED Two (2) or more years of building maintenance experience Skills and/or Experience Required Minimum of 2-4 years experience working in a construction site, handyman role for residential program and or related field and preferably experience in a residential, health or treatment related setting preferred. Demonstrated competency in written, verbal and computational skills to document records pertaining to the physical plant operations. Should have the ability to work a flexible schedule if needed to accommodate working on the properties occupied by the individuals.

The Psychologist Works in close collaboration with QHP's, Medical Director, and Deputy Director of Clinical Services and is responsible for review of all applicable Clinical Assessment and Clinical Re-assessment services, performing psychological evaluations after medical evaluation when indicated. What You'll Do: Provide psychological evaluations to referred WeCARE participants during the Biopsychosocial Assessment to determine employability with or without limitations; active mental health issues that require further evaluation and treatment; and inability to work with potential eligibility for Social Security Income (SSI) Provide emergent psychological evaluations and recommendations for the safest management options for WeCARE participants that are found to be potentially suicidal, homicidal, or express threats of direct physical harm to themselves or others Perform psychology Follow Up Case Reviews using treating clinicians' progress reports and case management interviews to make recommendations on the ability of WeCARE participants engaged in external mental health treatment to return to work related activities Use the SEAMS Electronic Health Record for documentation of Phase II psychology consultations and psychology follow-up case reviews in a complete and timely manner Work with the QHP's and Medical Director to ensure all participant requiring psychological assessments are performed each day and cases are finalized expeditiously Work with QHP's to ensure commitment to and compliance with clinical protocols, performance objectives, productivity benchmarks, compliance measures, provider workflow planning, and optimal provider scheduling Work with the QHP's to execute best practices; adopt information technology updates; incorporate predictive analytics into your patient care flow redesign decisions; and respond to operations issues when they are prioritized with urgency You'll be a Great Fit For this Role If: New York State licensed doctor (MD) with training in internal medicine, family practice, physical medicine and rehabilitation, or in other medical disciplines as designated by HRA who reviews the Clinical Assessments/Clinical Reassessments immediately following their completion when indicated Direct care experience is required Prefer a minimum of two years' consultative psychology experience within an ambulatory care, urgent care, or emergency room setting, preferably in medically needy and underserved communities. Compensation $145,000-$155,000

The Program Director oversees the strategic and operational management of the IMPACT program. This role is responsible for ensuring high-quality service delivery, supervising staff, and driving program outcomes. The Director will lead outreach efforts, manage partnerships, and ensure compliance with performance metrics and reporting requirements. The Program Director plays a key role in staff development, data integrity, and continuous improvement of program services. What You'll Do Program Oversight & Strategic Operations Lead the development and implementation of program policies, procedures, and training materials. Ensure program activities align with organizational goals and standards. Manage relationships with external partners and stakeholders to support program success. Monitor and evaluate program performance and implement improvements as needed. Ensure program performance metrics are met or exceeded Your Responsibilities Will Include: Staff Supervision & Development Supervise program staff and provide regular performance feedback. Facilitate onboarding and training for new hires. Promote a culture of accountability, collaboration, and professional growth. Performance Management & Reporting Oversee program budget and ensure alignment with financial targets. Ensure timely and accurate reporting of program metrics. Support audit preparation and compliance reviews. Monitor budget compliance and maintaining acceptable variance Analyze program data and develop action plans to address performance gaps. You're a Great Fit for This Role If You Have: Education & Experience Bachelor's degree (or higher) in Social Work, Psychology, Public Administration, or a related field. At least 3 years supervisory experience or 5 years in program management. Proven success with performance outcomes, program execution, and managing budgets. Strong understanding of evidence-based practices and compliance in a human services setting. Skills & Competencies Strong leadership and team-building skills. Strong understanding of trauma-informed care and culturally responsive practices. Proficiency in Microsoft Office Suite and electronic health record systems. Excellent emotional intelligence, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, compliance-driven environment. Ability to manage sensitive information with discretion and professionalism. Skilled in behavioral interviewing and motivational counseling techniques. Commitment to the mission, values, and service standards of Fedcap Inc. and The Fedcap Group. Compensation: 80K-90K Equal Opportunity Employer

Birch Family Services is a leading provider of education, employment, and community support services for individuals with autism and developmental disabilities and their families in New York City. Every year, the organization supports more than 2,000 people across 31 locations in Manhattan, Queens, Brooklyn, and the Bronx. From preschool to graduation, employment, housing, and beyond, Birch Family Services provides fully integrated programs and services to support individuals in achieving their goals across their lifetime. Position Summary: Position will be responsible for Assisting with the processing of claims for participants in the agency's Community Service programs and Education Program, assuring that the agency is accurately capturing client and student billing information. In addition, this position will be responsible for assisting in maintaining and reconciling social security funds for the individuals who reside in the agency's residences and any records related to Tuition and Evaluation billing. ESSENTIALFUNCTIONS Enter Medicaid billing/claims in Millin Software according to OPWDD guidelines. Assist with communicating with community service program staff to ensure proper documentation for our individuals in our residencies. Record revenue in Sage lntacct financial system. Posting monthly cash receipts and record payments in Accounts Receivable Quarterly reconciliation of revenue billed based on Medicaid rates to general revenue accounts. Assist Monthly review of Accounts Receivable aging report Assist Managing social security payments for residents in Community Service programs. Assist and be primary Back up for Tuition and Evaluation Billing SECONDARY FUNCTIONS General Accounting - Assists with journal entries, AP adjustments, accruals, schedules and month end closing procedures Assist in annual financial audit Ad-Hoc Projects as assigned Qualifications EDUCATION Bachelor's Degree in Accounting, Business or related field is required EXPERIENCE 3 year of experience in billing and accounts receivable. Experience with Medicaid billing a plus. SKILLS AND COMPETENCIES Accuracy - Ability to perform work accurately and thoroughly. Adaptability - Ability to adapt to change in the workplace. Communication - Ability to communicate effectively with others, using the spoken and written word. Interpersonal - Ability to get along well with a variety of personalities and individuals. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Reliability - The trait of being dependable and trustworthy. Responsible - Ability to be held accountable or answerable for one's conduct. Functional knowledge of computerized accounting systems and strong knowledge of MS Word and MS Excel Physical Demands: This position operates in a professional office environment and requires the ability to perform essential job functions with or without reasonable accommodation. While performing the duties of this job, the employee is regularly required to: Remain in a stationary position (sitting or standing) for extended periods. Use hands and fingers to operate a computer keyboard, mouse, and other office equipment. Communicate effectively with colleagues and external partners in person, over the phone, and via email. Occasionally move about the office to access files, office equipment, and attend meetings. Occasionally lift and/or move up to 15 pounds. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role. EEO Statement: Birch Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Birch Family Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Birch Family Services expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Birch Family Services' employees to perform their job duties may result in discipline up to and including discharge.

As Sr. Manager, Events and Donor Engagement, you will lead the planning, execution, and financial performance of all enterprise-wide events for The Fedcap Group-spanning multiple states and countries. This high-impact role is responsible for a wide range of convenings, including fundraising and marketing events, thought leadership forums, donor activations, and internal celebrations. You will be a strategist, executor, and relationship-builder-driving measurable results in donor engagement, revenue generation, brand elevation, and the conversion of event participants into long-term contributors to Fedcap's mission. You will work collaboratively with subsidiary leadership, sales, communications, marketing, and other corporate services colleagues to ensure each event delivers strong ROI, drives meaningful donor engagement, and reflects the organization's mission and global presence. You bring demonstrated excellence in project management, budgeting, stakeholder engagement, and event portfolio analysis. You will build and lead the development of a unified event strategy that generates measurable outcomes - including growth in new and repeat donors, movement along the donor pipeline toward major giving, and actionable analysis on the ROI of each event. Additionally, you will design and oversee Fedcap's enterprise-wide donor success approach, incorporating stewardship, retention, and engagement strategies across all event types, with a clear focus on transforming attendee interest into sustained philanthropic support. This is a strategic leadership opportunity on-site at 633 3rd Avenue New York, NY (A short walk from Grand Central) Your Responsibilities Will Include: Strategic Planning & Execution Enhance and manage a 12-month enterprise-wide events calendar, with weekly, monthly, and quarterly updates to senior leadership. Build and lead the infrastructure supporting the end-to-end execution of a minimum of 10 enterprise-level and 20+ subsidiary events annually. Design scalable event models for replication across domestic and international markets. Drive a comprehensive events strategy tied to business development goals-targeting 15-20% year-over-year increases in: New donor acquisition Increased giving from existing donors Transition of event participants into major donor cultivation pathways Build event formats that align with emerging trends, including hybrid and virtual experiences, immersive content, and digital engagement platforms. Establish and enhance systems for capturing, analyzing, and reporting event data, including ROI, attendee behavior, conversion metrics, and donor pipeline development. Donor Success & Stewardship Design and lead a donor success framework that begins with targeted event attendance and ends with measurable donor movement-achieving a minimum 10% year-over-year increase in donor retention, repeat giving, and conversion of event attendees into active donors. Drive intentional cultivation through events by setting strategic attendance targets for pre-identified prospects and existing donors and engaging first-time attendees in a follow-up meeting, donation, or stewardship touchpoint within 60 days. Collaborate with other engagement, development and CRM teams to track donor behavior post-event, with a goal to convert at least 15% of event-only attendees into recurring donors or qualified gift prospects within 12 months. Oversee and optimize personalized post-event communication campaigns to move donors along the cultivation pathway. Financial Performance & Cash Management Set and monitor revenue and expense targets for each event, ensuring that revenue-generating events deliver net positive results. Build and manage a portfolio of events totaling $5M+ in budget annually (amount is subject to change based on annual budget and development goals). Ensure pledged revenue is collected within 30 days post-event through tools such as increased use of credit cards, structured follow-up with donors, and finance. Provide quarterly ROI analysis of all events, including direct and indirect financial results and donor conversion metrics. Stakeholder Engagement Serve as the primary liaison to Executive Directors, development staff, and fundraising leads across all Fedcap companies. Align event strategies with local and enterprise-level strategic goals. Lead bi-monthly stakeholder planning calls and quarterly reviews with the CEO or other senior executives. Contribute analysis and event performance insights to board presentations and enterprise strategy documents. Operational & Logistical Oversight Lead end-to-end logistics for all enterprise and subsidiary events, including venue selection, permitting, vendor negotiations, travel coordination, accessibility planning, AV production, run-of-show management, and risk mitigation-ensuring that events are executed on budget and with high stakeholder satisfaction. Optimize use of enterprise platforms (Salesforce, Raiser's Edge, Monday.com) to manage event workflows, track registrations, and monitor performance-ensuring major events have real-time dashboards that track attendance, costs, and engagement metrics. Coordinate with Fedcap supply chain manager and corporate partnership manager to maintain a preferred vendor network across all operating geographies, Ensure donor and attendee data is correctly captured, tagged, and integrated into CRM systems on a timely basis post-event for accurate segmentation and reporting. Coordinate data flows to ensure audience segmentation supports personalized follow-up, including preparing post-event reports that outline donor engagement opportunities, lead conversions, and ROI benchmarks. Monitor and adopt emerging trends in event technology and logistics, incorporating hybrid/virtual formats, mobile check-ins, real-time surveys, and other innovations Team Leadership & Talent Development Recruit, manage, and mentor a team of internal event staff and external vendors, ensuring high-quality and timely event delivery. Create and maintain SOPs for all event-related processes, updating annually. Deliver at least two enterprise-wide capacity-building sessions each year to promote excellence in event planning and donor engagement. You're a Great Fit If You Have: Bachelor's degree in Event Management, Hospitality, Fundraising, Business, Marketing, or a related field required; Master's degree preferred. Significant progressive leadership experience in high-impact event planning and execution, ideally 8+ years, including at least 3 years managing enterprise-wide events. Proven success in producing events with 50 to 1,000+ attendees and budgets totaling $5M+ while meeting strategic, financial, and operational goals. Measurable experience in driving donor acquisition and retention through events, including conversion of event attendees into recurring or major gift donors and implementation of structured donor stewardship pathways tied to event engagement. Advanced proficiency in Salesforce, Raiser's Edge, and Monday.com, with a track record of building real-time dashboards, tracking donor behavior, and supporting segmented engagement strategies through CRM and analytics platforms. Ability to analyze ROI across events using data on attendance, donor conversion, and long-term giving trends. Strong background in managing end-to-end logistics, ensuring full compliance with contracting, accessibility, and procurement standards. Understanding of emerging trends in hybrid/virtual events, donor engagement technology, and experiential fundraising, with examples of new platforms or formats evolving within events. Exceptional communication and relationship-building skills with company executive directors and their fundraising resources, senior leaders, board members, and cross-functional teams. Proven ability to deliver high-impact presentations, lead debriefs and align events with enterprise priorities. Compensation $100,000-$150,000, depending on skills, achievements, and experience Who We Are We are committed to improving the economic and social well-being of the impoverished and disadvantaged. For 85 years, The Fedcap Group has developed scalable, innovative, and potentially disruptive solutions to some of society's most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States, the United Kingdom, and Canada. We provide educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building, and jobs-all targeted to helping people achieve long-term self-sufficiency. Fedcap employees take pride in their work, enrich the lives of others, and are a part of a team that makes a difference every day. We provide “The Power of Possible.” The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EOE employer committed to diversity.

The Quality Assurance Specialist is responsible for implementing and maintaining effective programs to ensure compliance with applicable quality standards for all components of WeCARE operations. The position is also responsible for identifying, developing, coordinating and facilitating staff training programs designed to enhance operational efficiencies and program outcomes. What You'll Do Develop and initiate standards, tools, processes and methods for evaluating efficiency and effectiveness of program operations and services. Perform internal audits on WeCARE departments in areas of documentation, imaging, phone follow-up, record-keeping, and timeliness of services. Conduct surveys and focus groups of participant satisfaction within different elements of WeCARE services and share results with WeCARE leadership in order to develop plans for improvement. Design, execute and close preventive and corrective action plans resulting from internal and external audits. Identify potential areas of vulnerability and risk and provide general guidance on how to avoid or deal with similar situations in the future. Design, administer, analyze and report the results of staff and participant training needs assessments. Research, identify and recommend external trainers and training curriculum in response to identified staff and participant training needs. Collaborate with other departments to address quality assurance concerns. You're a great fit for this role if you have: A Bachelor's degree from an accredited college in public administration, health administration, nonprofit management, social services, vocational rehabilitation, business administration, or a related field is required. A Master's degree in one of these fields is preferred. Experience working with public assistance recipients, the homeless, formally incarcerated people, and/or those affected by the challenges associated with poverty. Experience in quality assurance practices in New York City social service contracts. Bilingual (English Spanish) preferred. Compensation $64,350-$67,000 annually Equal Opportunity Employer

The Reentry Mentor works with reentry residents to help them (1) identify and reduce risk factors for re-incarceration, (2) engage in pro-social activities that foster successful re-integration into community life, and (3) be accountable to civic and criminal justice authorities as may be required as condition of their release (4) access services and programs that address training, employment, healthcare, and other social determinants of health. What You'll Do: Meet with mentees assigned on a regularly scheduled basis and occasionally more when need arises. Engage in open, honest dialogue to balance active, respectful listening with information about alternative perspectives/choices. Provide connections to healthy pro-social community activities, people, and resources. Maintain interpersonal boundaries that establish clarity about role as a mentor and ensure safety for all parties involved. Uphold and practice the program philosophy and principles as imparted thru Mentor training. Your Responsabilities Include: Work as part of a team with fellow mentors, staff, mentee's family, and, when necessary, the mentee's probation officer, Transition Coordinator, and community agencies/organizations to help the mentee become accountable and understand the impact of their behavior on the community. Complete reports about contacts with the mentee and submit these to program staff Participate actively in supervision and clinical supervision for case specific needs. Check in with Transition Coordinators when concerns arise about mentee's mental/emotional/physical health. Attend all required workshops/training. You're a Great Fit For This Role If: You have a High School diploma or GED. You're willing to undergo routine criminal background check and discuss any concerns that arise. You have experience working with public assistance recipients, homeless, formally incarcerated, and/or those affected by the challenges associated with poverty a plus. You bring over 2 years of lived experience with criminal justice involvement You have knowledge of criminal justice issues and populations, community health, HIV/ Hep-C transmission and prevention, addition and harm reduction and socio-cultural issues. You bring excellent communication, analytical and interpersonal skills. You' re are proficient in MS Office products. Highly organized and detail minded. Bi-lingual (English/Spanish) preferred. Compensation: $16.83-$19.24 per hour Equal Opportunity Employer

The Employment Services Supervisor manages the Employment Services staff, including Job Developers, Job Prep and Placement Coordinators, and Retention Specialists, to ensure full compliance with contractual expectations, policy, and practices for all participants. This also includes the formulation and implementation of policy, compliance with standards and contractual requirements, and direct oversight of program performance. Your Responsibilities Will Include: Provide day-to-day management of all services and activities of Employment Services in the WeCARE program. Develop and maintain an effective plan of organization for employment services with explicit and detailed assignment of staff responsibility and accountability to ensure the effectiveness of the services provided to participants and that department job placement and retention goals are achieved. Work closely with leadership in other departments, including Case Management, to ensure the best services for program participants and the highest possible outcomes. Exercise discretion and independent judgment on matters of significance as they relate to vocational rehabilitation staff services and programs. Ensure professional standards of Employment Services staff are maintained. Coordinate employment service activities by outlining employment methods and setting priorities. Develop employer relationships and provide employment services to program participants. Oversee employment retention services to ensure participant is achieving the best outcomes for themselves in their employment. Evaluate and verify staff performance, including professionalism and goal achievement. Identify vocational staff training needs and ensure training is obtained. Provide oversight to ensure compliance with the terms and conditions of the contracting agency as well as NYC HRA. Ensure that all required statistical data and reports are prepared accurately and submitted promptly. Conduct weekly reviews of participant services performed by direct reports using quality review tools to measure performance and progress. Implement internal controls to confirm that work and production are consistent with regular policies, procedures, and practices. Conduct reviews of all milestones to vouch for the quality of work performed and ensure that all rules of payment are followed. You'll be a Great Fit For this Role If: Bachelor's Degree in social work or a related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, from an accredited institution is required. Master's Degree preferred. Minimum 2 years' experience working with economically disadvantaged and/or social service programs. Or an equivalent combination of related education and experience Compensation $64,350-$67,000 per year Equal Opportunity Employer

The Assistant Director of Case Management will provide oversight of the Vocational Rehabilitation Services and Wellness case management staff daily to ensure proper administration of all services and activities provided by the department, services of which include the formulation and implementation of policy, compliance with standards and contractual requirements, and preparation of participants for employment by meeting health and employment-related goals. What You'll Do Provide direct supervision to Case Managers in the provision of all wellness and vocational rehabilitation services. This includes one-on-one coaching, quality assurance oversight, performance management, and disciplinary actions, if necessary. Oversee case management outreach efforts to promote full compliance amongst all agency clients. Ensure achievement performance benchmarks in the areas of wellness plan completions, wellness plan completion rate, and engagement in VRS activities to achieve job placement goals. Manage proper and timely communication between case management staff with medical and mental health staff to ensure compliance and completion of wellness plans. Manage the provision of all case management functions and maintain an effective plan of organization for the Case Management department with explicit and detailed assignment of responsibility and commensurate delegation of authority. Adhere to the department budget and ensure that Case Managers operate within guidelines and goals for revenue and expense budgets. Assist in the preparation of the department budget, as needed. Exercise discretion and independent judgment with matters that significance with regards to program services administration. Manage and ensure the department is in compliance with the terms and conditions of WeCARE contract pertaining to the provision of case management services. Prepares and submits all statistical data and reports required and requested by prime contracting agency. Prepares all information required for audits. Represent the agency as a liaison with the program funder and other service providers. Ensure that staff and program components deliver quality services to participants in accordance with overall program objectives. Organize and oversee the facilitation of training and staff development in accordance with responsibilities of case management and administrative staff positions and to enable the growth and development of each job function Perform reviews and create standards for all Case Management programs and services in response to Fedcap or new programmatic requests, initiatives, or directives. Maintain accurate department billing processes for case management services. Implements internal controls to confirm that work and production are consistent with regular policies, procedures, and practices Conduct reviews of all billing to vouch for the quality of work performed and ensure that all rules of payment are followed. Motivate staff, establish, and maintain a high energy, highly accountable, team approach to getting site work completed timely and in an atmosphere that is stimulating and allows for continued growth and development. You're a great fit for this role if you have: A Graduate degree in social work or related field, such as psychology, vocational rehabilitation, or occupational rehabilitation from an accredited institution, preferred. Minimum of 2 years supervisory experience in vocational rehabilitation services or an equivalent or an equivalent combination of related education and experience Compensation $70,000-$75,000 annually Equal Opportunity Employer

As a Qualified Health Professional (QHP), the Clinical Assessment Specialist is responsible for assessing a participant's ability to engage in work activities. What You'll Do: Orient WeCARE clients to the WeCARE Program, including all phases of the Clinical Assessment. Collect and scan to file all pertinent documentation to support a complete Clinical Assessment. Review and discuss previous clinical assessments, all other WeCARE assessment reports and case notes, treating physician medical reports and other pertinent documentation. Conduct participant interview reviewing all current life circumstances including, but not limited to, medical conditions, mental health conditions, substance use issues, domestic violence, education, employment history, housing, and family and social supports. Review for existing reasonable accommodations for participation in WeCARE and determine and document if accommodations need to be changed or added. Conduct a sequential evaluation to determine potential eligibility for SSI/SSDI federal disability benefits. Review all aspects of clinical assessment and supporting documentation to make determination of participant's functional capacity outcome with justification or recommendations for further physician review. Explain the various functional capacity outcome determinations and how each impacts participation in WeCARE. Document client services and activities in Fedcap and HRA management information systems, including but not limited to SEAMS and FedcapCARES. Conduct escalating outreach for clients who fail to make appointments You'll be a Great Fit For this Role If: A master's degree from an accredited college in public health, health administration, nursing, social services, business administration, or a related field is required. Preference for those who have the following license or credentials: o Physician Assistants (PA) o Nurse Practitioners (NP) o Registered Nurses (RN) o Licensed Clinical Social Workers (LCSW) o Certified Rehabilitation Counselors (CRC) o Physician (MD) Other credentialed professionals subject to approval by HRA. 3 years of clinical experience working with adults with medical, mental health, and other barriers to economic self-sufficiency. Bilingual (English Spanish) candidates preferred. Compensation 72K-78K The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.

The Hard Skills Instructor (HIS) is responsible for coordinating and delivering certified hard skills training to participants incarcerated at Rikers Island. This includes curriculum development, facilitation of OSHA/Flaggers and other industry-recognized certifications, and collaboration with jail-based staff and employment services. The instructor must be dynamic, engaging, and results-oriented, with a strong command of subject matter and the ability to motivate participants. The HSI collaborates with cross-functional teams (i.e., education, job placement), supervisor, and senior leadership to monitor and track performance and find solutions to maximize outcomes for participants. This is a hands-on, relationship-driven role that requires strong engagement skills, effective case management and wraparound services competencies, excellent organizational skills, and a commitment to providing excellence in service delivery. Your Responsibilities Include: Effective Engagement & Individualized Services • Provide Training Delivery & Curriculum Development to participants enrolled in the program • Facilitate certified hard skills training, including OSHA/Flaggers, building maintenance, and construction. • Develop and maintain training curriculum and materials using textbooks, handouts, workbooks, and web- based resources. • Deliver engaging and dynamic instruction to incarcerated participants at Rikers Island. • Facilitate groups to support completion of OSHA-recognized certifications. • Facilitate Makin It Work curriculum to participants • Consult with Transition Specialist and Employment Specialists staff to align curriculum with training needs. • Develop relationships with DOC staff for instruction coordination. Data and Performance Management • Ensure 90% of caseload achieves ≥ 90% of KPI Contract Requirements. • Analyze caseload performance minimum of 2X/month in partnership with the supervisor to identify strengths, challenges, gaps, and improvement needs. • Monitor, discuss, and track improvement needs a minimum of 1X/month in partnership with the supervisor and co-develop an action plan or performance improvement plan (PIP) accordingly. • As directed by and in partnership with the supervisor, review, discuss, and address the needs of the action plan or PIP with 100% accuracy, including actions, follow-ups, owners, and outcomes. You're a Great Fit for This Role If: You hold a minimum of an associate's degree or equivalent credential required. Bachelor's degree from an accredited institution preferred. You bring a minimum of 2 years of experience in career services, case management, workforce development, or social services, OR in related fields, such as education, healthcare administration, retail or hospitality management, or human resources. You can pass security clearance with the NYC Department of Corrections. Compensation: $75k-$80K Equal Opportunity Employer

What You'll Do As Director, Print & Mail Services, you will play a pivotal, highly visible role in shaping and scaling a core business function that directly impacts revenue, client satisfaction, and operational excellence across the NYC metro area. This is not a “keep-the-lights-on” role - it's an opportunity to own, modernize, and grow a full suite of high-quality business printing, fulfillment, and outsourced mailroom services. In addition to ensuring day-to-day operational excellence, you will be trusted to drive strategic growth, identify new revenue opportunities, and elevate the department's market presence. If you bring deep expertise in digital printing and in-house mass mailing, thrive in environments where leadership truly matters, and are energized by building high-performing teams and sustainable systems, this role offers the chance to make a lasting, measurable impact within a growing, mission-driven organization. Your Responsibilities Will Include Overseeing daily print and mail operations to optimize workflows, enhance productivity, increase efficiencies, and ensure consistently high-quality, on-time delivery of services across multiple locations. Leading, mentoring, and developing a team of print and mail professionals - including hiring, training, coaching, and performance management - to cultivate a motivated, accountable, and engaged workforce. Actively pursuing and developing new revenue streams through strategic sales initiatives, including identifying growth opportunities, deepening existing client relationships, and expanding the department's overall market footprint. Serving as a senior point of escalation for customer inquiries and concerns, resolving issues decisively and professionally while strengthening long-term client trust and satisfaction. Preparing and managing the departmental budget, monitoring financial performance throughout the year, and implementing strategies to improve profitability while maintaining fiscal discipline. Managing inventory of printing materials and supplies to ensure operational readiness across all locations, while minimizing waste and controlling costs. You're a great fit for this role if you have: Demonstrated experience (ideally 5+ years) leading digital printing and in-house mailing operations, with responsibility for both people and performance. A Bachelor's degree in Business or a related field - or equivalent hands-on experience that reflects strong operational and commercial judgment. Technical fluency with digital printing and mailing equipment, systems, and supporting technologies. A proven ability to drive sales, grow revenue, and expand market presence through strategic, relationship-based business development. A strong sense of urgency and exceptional organizational skills, with the ability to manage competing priorities and make sound decisions in a fast-paced environment. Excellent communication and customer service skills, with a leadership style that balances accountability, collaboration, and results. Flexibility to work occasional evenings or weekends as operational needs require. Compensation $110,000-$115,000, depending on experience The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.