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Branch manager trainee skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical branch manager trainee skills. We ranked the top skills for branch managers trainee based on the percentage of resumes they appeared on. For example, 18.4% of branch manager trainee resumes contained customer satisfaction as a skill. Continue reading to find out what skills a branch manager trainee needs to be successful in the workplace.

15 branch manager trainee skills for your resume and career

1. Customer Satisfaction

Here's how branch managers trainee use customer satisfaction:
  • Communicated professionally and frequently by phone and in person to keep customers informed, sustaining high levels of customer satisfaction.
  • Position required an emphasis on customer satisfaction in a fast-paced environment and strong administrative skills.

2. People Management

Here's how branch managers trainee use people management:
  • Gained experience in finance and accounting management, revenue management, fleet and people management.

3. Multitasking

Here's how branch managers trainee use multitasking:
  • Worked in a fast-paced environment where multitasking and stress management is essential.
  • Create reservations Skills Used Ability to drive multiple types of vehicles Strong typing skills Strong communication and multitasking skills

4. Fleet Management

Fleet management is a management function that allows organizations to manage all associated information with the organization's vehicles from acquisition through to the end of the vehicles' lives and to minimize the risks associated with the investment of vehicles.

Here's how branch managers trainee use fleet management:
  • Assisted in fleet management decisions to ensure our customers and business partners had vehicles ready when necessary.
  • Inventory Management, Fleet management, Customer Service, Quality Control, Sales, Time Management, Vehicle Detail

5. Revenue Management

Revenue management is a form of analysis that attempts to predict the profits a company will earn based on consumer behavior, product pricing, and demand. For many products, this could mean reducing the cost of a product but ensuring the product is in high demand. This can also happen with larger expenses, such as hotel rooms, where different rooms are priced depending on the client's needs and room availability.

Here's how branch managers trainee use revenue management:
  • Managed fleet of approximately 120 rental cars according to consumer demands, including reservations, vehicle maintenance, and revenue management.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how branch managers trainee use customer service:
  • Participate in the development of marketing and sales strategies and advertisement concepts to promote quality customer service and public relations.
  • Developed sophisticated listening skills that enhanced customer service professionalism, which in effect improved personal sales and customer loyalty.

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7. Trainees

Here's how branch managers trainee use trainees:
  • Led a team of 25 Managers and Management Trainees in retail sales achieving an annual profit $1.1 million.
  • Ranked within top 30% of 290 national Manager Trainees within first 3 months.

8. Edition

Here's how branch managers trainee use edition:
  • Set up billing and claim information with customers, insurance company and Hertz Local Edition.c.
  • Trained on corporate policies while learning to run a Hertz Local Edition Branch.

9. Location Sales

Here's how branch managers trainee use location sales:
  • Support achievement of location sales and margin goals; upholding company standards by ensuring cars are presentable to customers.
  • Achieved individual sales goals, location sales goals and account management.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how branch managers trainee use business development:
  • Direct branch business development through outside calls, in-branch selling, telemarketing, branch campaigns and targeted direct mailing.
  • Implemented and maintained required documents and tracking tools developed to aid in business development and market growth as determined needed.

11. Customer Retention

Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

Here's how branch managers trainee use customer retention:
  • Maintain customer retention and satisfaction for growth and profitability.
  • Led various branches to substantial increases in overall profitability, deposit balance growth, and customer retention.

12. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how branch managers trainee use loan applications:
  • Mastered all aspects of lending operations including underwriting of loan applications.
  • Processed loan applications and made decisions accordingly contingent on credit history.

13. Hertz

Here's how branch managers trainee use hertz:
  • Contributed to Hertz Improvement Process (HIP) by creating a more effective and efficient vehicle tracking process.
  • Provided customers with clean and presentable cars to help hertz stand apart from the competitors.

14. Inventory Control

Here's how branch managers trainee use inventory control:
  • Inventory control and report management.
  • Key responsibilities: coordinate and direct all aspects of the branch including ordering pricing and inventory control.

15. Branch Management

Here's how branch managers trainee use branch management:
  • Contacted branch management quarterly with supervision results and suggestions for improvement.
  • Received extensive training on branch management and employee development.
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List of branch manager trainee skills to add to your resume

Branch manager trainee skills

The most important skills for a branch manager trainee resume and required skills for a branch manager trainee to have include:

  • Customer Satisfaction
  • People Management
  • Multitasking
  • Fleet Management
  • Revenue Management
  • Customer Service
  • Trainees
  • Edition
  • Location Sales
  • Business Development
  • Customer Retention
  • Loan Applications
  • Hertz
  • Inventory Control
  • Branch Management
  • Billing Issues
  • Processing Payments
  • Effective Management
  • Upselling
  • Quality Customer Service
  • Professional Appearance
  • Body Shop
  • Insurance Claims
  • Insurance Products
  • Ancillary Products
  • Car Dealerships
  • Real Estate Loans
  • Delinquent Accounts
  • Management
  • Rental Process
  • Credit Decisions
  • Administrative Tasks
  • Customer Complaints
  • Rental Agreements
  • Corporate Accounts
  • Customer Issues
  • Collection Calls
  • Credit Reports
  • Bank Deposits
  • Vehicle Maintenance
  • Sales Strategies
  • Rental Cars
  • Loan Closings
  • Mortgage Loans

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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