BrightStar Credit Union jobs in Hollywood, FL

Job Description About BrightStar As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym Company Paid Life Insurance Health Savings Account with Company Contributions Essential Functions & Responsibilities Contact members by telephone and/or mail to identify and resolve repayment deficiencies, and establish proper loan and credit card repayment. Provide outstanding service to each internal and external member as defined by our Service Standards and Promises. Process post-charge-off, in-house collection activities Investigate misapplied payments and payroll deduction allocations. Performs other related duties as assigned. Maintain knowledge with B.S.A. Compliance training. Below is a breakdown of overall responsibilities: Contact members by telephone and/or mail to identify and resolve repayment deficiencies, and establish proper loan and credit card repayment. 45% Process post-charge-off, in-house collection activities 25% Investigate misapplied payments and payroll deduction allocations 15% Meeting Room Calendar Oversight 10% Other Duties as Assigned 5% Performance Measurements: Provide outstanding service to internal and external members as defined by our service standards and promises. Provide customer service regarding collections issues, process customer refunds, process and review account adjustments, and resolve client discrepancies and short payments. Monitors and maintains assigned accounts through customer calls, account adjustments, small balance write-offs, customer reconciliation, and processing credit memos. Accountable for reducing delinquency for assigned accounts. Follow up delinquent accounts, and update and maintain accurate financial records, including accounting, receivables, and credit records. To maintain accurate and complete records of all collection and recovery activity. To ensure that collection activity is both within credit union policy and all relevant regulations. To identify and inform management of potential underwriting problems. Minimum Expectations of Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and outside the organization for giving or obtaining information, building relationships, or soliciting cooperation. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Must be able to hear and speak clearly in person, and by phone, Must have personal computer skills, Must be able to sit for long periods of time. Competencies: Communication Decision Making/Judgement Customer Service Job Knowledge Initiative Compliance: Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Departments Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee may occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym at our Corporate Headquarters Company Paid Life Insurance Health Savings Account with Company Contributions About the Role: The Operations Support Specialist provides day-to-day operational and administrative support to ensure the smooth functioning of the credit union's core systems, processes, and member services. This role works closely with branch staff and other teams to maintain operational accuracy, compliance, and efficiency. The specialist troubleshoots issues, maintains system data integrity, assists with procedural improvements, and supports special projects to enhance member experience and operational performance. Essential Functions & Responsibilities Serve as a resource to front-line employees, assisting members in the day-to-day operations. Assist other areas of the credit union with membership or operational issues Complete account review and quality control of all accounts opened, including but not limited to special accounts, IRAs, and online accounts. Complete review and contact members if necessary for online account verification. Perform deposit operation functions, including but not limited to posting mail deposits, funding online account openings, VODs, ATM checks, and mobile deposits, and assisting with ITMs as needed. Assist with help desk requests for front-line staff, including but not limited to online access, research requests, and subpoenas. Review assigned departmental reports, completing maintenance as required. Cash ordering and shipments for branches. Maintain knowledge through training. Maintain knowledge with B.S.A. Compliance training. Other job-related duties as assigned. Performance Measurements: Respond to telephone and email requests for operational assistance from the branches and call center. Monitor requests initiated via mail and fax. Fulfill requests from these channels or forward them to assigned departments for completion. Perform deposit operation functions, including but not limited to posting mail deposits, funding online account openings, VODs, and issuing official checks. Review assigned departmental reports, completing maintenance as required. Review of legal documents, including Individual Retirement Accounts, Power of Attorney, and Trust paperwork; utilizing outside legal services as needed. Complete necessary IRA functions for the Credit Union. These duties include processing Required Minimum Distributions, conducting quality control reviews of Individual Retirement Account work done in the branches, and annual regulatory reporting. Ability to work with stakeholders to understand their needs and build trusted relationships. Minimum Expectations of Knowledge and Skills: Experience - Two+ years of financial services experience (including teller, new account opening, and lending) and one to two years of operational experience at a credit union or other financial institution. Education- A high school education or GED equivalent. Bachelor's Degree Preferred. Interpersonal Skills- A significant level of integrity and diplomacy is required. Work may involve motivating, influencing, or training others. The ability to understand internal and external member needs, along with active listening skills, is required. Work is centralized in supporting the operational needs of the credit union, mitigating risk, and encouraging proper service levels to serve. The ability to operate a personal computer, including a keyboard, mouse, internet browsers, and other software, is required. Compliance Every employee must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity that is relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act. Physical Requirements The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, and crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace .

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym at our Corporate Headquarters Company Paid Life Insurance Health Savings Account with Company Contributions Essential Functions & Responsibilities Provide outstanding Bright Service to each internal and external member as defined by our Service Standards and Promises. Responsible for processing and appropriate disposition of fraudulent items by gathering information and presenting documentary evidence accurately and timely. Works with members to identify transactions, identify potential suspects, complete necessary documentation, and eliminate future fraudulent transactions. Responsible for promptly reviewing all fraudulent transactions, including checks, bill pay, credit cards, shared services, ACH, wires, account takeovers, and red flags. Responsible for analyzing fraud trends and tracking losses resulting from fraudulent transactions. Collaborate in investigations with the BSA Department to ensure cases and reports are appropriately documented utilizing the Credit Union's AML software. Responsible for completing necessary forms for submitting claims to the insurance company. Provides documentation on non-insurable losses and initiates charge-off of items determined to be non-collectible. Contribute to achieving business service objectives by supporting those areas of the credit union that services the business client. Demonstrates understanding of business services functions and knowledge of business deposit and lending products Maintain knowledge with B.S.A. Compliance training. Other job-related duties as assigned. Performance Measurements: Provide outstanding service to internal and external members as defined by our service standards and promises. Provides credits/debits promptly to ensure the department complies with Reg E deadlines. Ensure that all cases are received in the portal by FIS. Challenge chargebacks/denials by providing all necessary information relating to claims and chargeback queries if required. Provide information to credit union employees on current fraud trends, detecting fraudulent activity, and how to handle fraudulent claims. Maintain knowledge with continued training and maintaining certifications. Minimum Expectations of Knowledge and Skills: Experience - One year to three years of similar or related experience. Education - (1) A two-year college degree, (2) completion of a specialized certification or licensing, (3) completion of specialized training courses conducted by vendors, or (4) Minimum of two (2) years of work experience. Interpersonal Skills- Work involves personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills- Effective verbal and written communication with employees, other organizations, and the public to explain generally established policies, procedures, and systems. Must know regulations and procedures related to fraud investigation. Must know about check clearing and return-item regulations. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, crouch, or crawl. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.

About BrightStar: As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym Company Paid Life Insurance Health Savings Account with Company Contributions About the Role: BrightStar Credit Union is a member-focused financial institution committed to empowering communities through ethical and innovative financial services. As we expand our outreach to the education sector-including K-12 schools, colleges, universities, and education-focused nonprofits- we are seeking a strategic and driven Business Development Specialist to lead growth initiatives in this space. Role Summary: This role is responsible for developing and executing a business development strategy focused on the education segment. The ideal candidate will identify new opportunities, build strategic relationships, and drive measurable growth in membership, product adoption, and brand visibility. This position reports to the Marketing department and works cross-functionally with Operations, Lending, and Community Engagement teams. Key Responsibilities Develop and implement a strategic business development plan targeting the education sector Identify and pursue new partnership opportunities with educational institutions and related organizations Build and maintain a robust pipeline of prospects and strategic partners Lead outreach efforts, including presentations, networking, and relationship management Collaborate with Marketing to design and execute campaigns tailored to the education audience Track performance metrics including lead generation, conversion rates, and revenue impact Represent the credit union at community and education-related events, conferences, and tabling events Provide market intelligence and feedback to inform stakeholders and develop a marketing strategy Ensure seamless onboarding and engagement of new partners and members Performance & Incentives Sales incentive program tied to key performance indicators such as: New member acquisition Product penetration (loans, accounts, services) Strategic partnership development Event-driven lead generation Quarterly performance reviews and bonus eligibility based on growth targets Qualifications Bachelor's degree in business, Marketing, Education, or related field 3-5 years of experience in business development, sales, or strategic partnerships Proven track record of driving growth through relationship-based selling Strong understanding of the education ecosystem and its financial needs Excellent communication, negotiation, and presentation skills Ability to work independently and manage multiple priorities CRM proficiency and data-driven decision-making mindset Preferred Skills Experience in financial services, credit unions, or nonprofit sectors Existing network within local or regional education communities Bilingual (Spanish or other languages) a plus Compliance: Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

Job Description As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym at our Corporate Headquarters Company Paid Life Insurance Health Savings Account with Company Contributions Role Responsibilities: Reconcile assigned GL accounts; clear pending items within defined timeframes and complete month-end reconciliations within five (5) business days. Assist with month-end and year-end close (journal entries, accruals, account analyses). Contribute to quarterly Call Report preparation (schedules and supporting documentation). Serve as a back up to AP specialist and cross trained to process A/P and A/R; Maintain Fixed Asset subledger (additions, disposals, depreciation, roll-forwards). Provide documentation for audits/exams; support ad-hoc reports and departmental tasks. Collaborate with other departments to ensure accurate financial reporting. Identify and recommend process improvements for efficiency, accuracy, and control. Maintain strict confidentiality of financial and member information. Deliver exceptional service consistent with the Credit Union's standards. Qualifications: Required Bachelor's degree in Accounting, Finance, or related field. 3+ years of accounting experience (GL reconciliations, A/P, A/R, fixed assets) in a financial institution. Solid understanding of accounting principles and financial reporting. Proficiency in Excel (pivot tables, lookups, basic formulas) and accounting software. Strong attention to detail, organization, and deadline management. Clear, professional communication and a collaborative mindset. Preferred Credit union or banking experience; familiarity with Call Report schedules. Working knowledge of GAAP and internal controls. Experience with core/accounting systems (e.g., Jack Henry/Velera, Sage Intacct). Core Competencies: Accuracy & Compliance • Problem Solving • Ownership & Follow-Through • Integrity/Confidentiality • Service Orientation • Continuous Improvement • Cross-Functional Collaboration

About BrightStar As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym Company Paid Life Insurance Health Savings Account with Company Contributions About the Role We seek a Core Programmer/Analyst to join our team and support the ongoing development, maintenance, and optimization of our core processing system, Jack Henry Symitar (Episys). This individual will work with internal stakeholders to deliver technical solutions, enhance operational efficiency, and support credit union-wide initiatives that rely on core system functionality. This role will work on-site in our Cooper City, Florida headquarters. Essential Functions & Responsibilities Symitar Programming & Development: Design, develop, test, and maintain PowerOn scripts, custom Symitar reports, batch processes, and host-based applications to support operational and member service needs. Core System Configuration & Support: Configure and maintain Symitar parameters, jobs, queues, and host settings. Work with users to troubleshoot issues and implement solutions within the core platform. Business Process Analysis: Collaborate with business units to gather requirements and design core-based solutions that support new products, process improvements, and strategic initiatives. Data Integrity & Reporting: Extract, validate, and analyze data from Symitar for operational reports and strategic decision-making. Ensure accuracy and consistency in data output. System Monitoring & Optimization: Monitor core system performance, job schedules, and system alerts. Recommend and implement optimizations to improve reliability and processing time. Vendor & Third-Party Integrations: Support and maintain integrations between Symitar and third-party platforms (e.g., online banking, loan origination, card processors). Security & Compliance: Support and enforce system security practices and compliance with data privacy and regulatory requirements (e.g., BSA, OFAC, GLBA). Documentation & Knowledge Sharing: Create and maintain technical documentation, user guides, and training materials related to core processes and functionality. Cross-Department Collaboration: Liaison between IT and business departments for core-related initiatives. Provide end-users with timely updates and resolution status. Other Duties: Perform other job-related duties as assigned, including supporting testing and implementation of software updates, releases, and conversions. Breakdown of Responsibilities Custom programming and scripting in Symitar PowerOn, maintenance of existing code - 45% Collaborating with business units to analyze and implement core-based solutions - 25% Troubleshooting system and data issues, supporting system performance, and reporting - 20% Managing third-party integrations and supporting core system enhancements - 10% Performance Measurements Ability to work independently and prioritize tasks in a fast-paced environment. Ability to solve complex problems with minimal supervision. Effectively manage multiple assignments and cross-functional projects. Maintain data confidentiality and system security. Minimum Expectations of Knowledge and Skills Experience: 2-5 years of experience working in credit union or banking core systems, preferably with Jack Henry Symitar (Episys) or similar platforms. Education: Bachelor's degree in Computer Science, Information Systems, related field, or equivalent work experience. Technical Skills: Proficiency in Symitar PowerOn scripting, SymForm, RepGen, and a basic understanding of relational databases. Familiarity with APIs, batch processing, and host-to-host integration is a plus. Interpersonal Skills: Strong communication and problem-solving skills. Ability to work effectively with both technical and non-technical stakeholders. Preferred Knowledge: Understanding financial industry operations, regulatory requirements, and Symitar data structures. Compliance Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Responsibilities include: Annual completion of BSA and OFAC training provided by the Training and Compliance Department. Awareness of suspicious activity relevant to job duties. Working knowledge of regulations, including the Bank Secrecy Act, USA PATRIOT Act, OFAC, Fair Lending, and others. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym at our Corporate Headquarters Company Paid Life Insurance Health Savings Account with Company Contributions Essential Functions & Responsibilities The primary responsibility of this position is to positively impact members' financial well-being by delivering the highest standard of service to both internal and external members. The role is accountable for the administration and maintenance of the credit card portfolio, including daily operations, monthly tasks, and annual processes. Additionally, the position will support leadership through project assistance, research, and the identification of opportunities for process and portfolio enhancements. This role will also provide backup support for debit card portfolio maintenance, share draft processing, check 21 operations, and other electronic payment services as assigned. Essential Functions & Responsibilities: Deliver exceptional service to internal and external members in alignment with the organization's Service Standards and Promises. Support the daily operations of the credit card portfolio, including processing new credit card applications, balance transfers, and facilitate debit and credit cards ordering and reissuance. Maintain, review, and reconcile required daily, monthly, and quarterly reports. Maintain current knowledge of card-related regulations, policies, and procedures. Assist in drafting and updating departmental procedures. Provide support to team members in resolving routine and complex issues related to the EFT products. Oversee and audit card orders to ensure accuracy and compliance. Serve as back up for other Card Specialists and the Adjustment Specialist as needed. Perform additional duties and responsibilities as assigned. Performance Measurements: Provide exceptional service to internal and external members, in accordance with the credit union's Service Standards and Promises. Perform assigned responsibilities accurately and in compliance with established departmental standards. Acquire and maintain sufficient knowledge of credit cards, debit cards, and check processing functions to provide effective backup support. Ensure compliance with all Bank Secrecy Act (BSA) and anti-money laundering (AML) policies and procedures. Employees are expected to remain alert to unusual or suspicious activity relevant to their department and to complete all required training, including annual online BSA and OFAC courses as assigned by the Training and/or Compliance Departments. Maintain comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and the Credit Card Act. Minimum Expectations of Knowledge and Skills: Experience: One year to three years of related experience. Education: (1) A two-year college degree, (2) completion of a specialized certification or licensing, (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills: Requires frequent personal contact with individuals inside and outside the organization to resolve first-level conflicts, build relationships, and solicit cooperation. Work involves a high degree of confidentiality and discretion, requiring diplomacy and tact. Other Skills: Ability to work independently and exercise good judgement, initiative, and tact in dealing with members, supervisors, and staff. Ability to multitask and to prioritize many daily functions, while working with conflicting deadlines. Must have excellent communication, member service, and human relations skills. Must have basic knowledge of Excel and Word applications. Must have proficiency in data entry, using various applications. Competencies: Communication Decision Making/Judgement Customer Service Job Knowledge Initiative Compliance: Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee may occasionally be required to stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific visual abilities necessary for this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.

Job Description About BrightStar: As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym Company Paid Life Insurance Health Savings Account with Company Contributions About the Role: The primary purpose of the position is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is accomplished by providing the highest quality of service to both internal and external members. This position is responsible for the overall management of a Credit Union facility, including directing branch operations and ensuring that the branch meets organizational, financial, operational, service, and growth plans. Essential Functions & Responsibilities: Establishes realistic, achievable, and measurable sales growth goals for branch employees, including the level of quality member service as measured by member experience surveys. Directs, develops, motivates, and disciplines branch personnel and recommends appropriate personnel actions. Provides coaching - Can interpret performance results, find opportunities to drive success, and hold others accountable for results. Delivering and presenting a Bright Service environment and coaching to an exceptional Bright Conversation. Responsible for the security of assigned branch employees, members, and assets; inventory, control, and accounting of branch cash and cash equivalents; compliance with all federal and state regulations; quality of branch audits; compliance with standard credit union operating policies and procedures. Responsible for the management and training of branch employees in the area of paying and receiving, opening and servicing share and loan accounts, and ancillary credit union products and services. Manages the development and implementation of operations and capital budgets of assigned branches and allocates resources to deliver quality services, maximize service hours, and lower operating costs. Serves on project teams as needed to develop and implement new products and services, improve existing products, services, or processes, and write new or update existing credit union policies and procedures. Manages, with the assistance of the AVP of Facilities and Security, the appearance and upkeep of the assigned branch facility. At times, this position may require support and assistance in other branch locations based on business need." Weekend hours may be required. Other job-related duties as assigned. Performance Measurements: To provide outstanding service to internal and external members as defined by our service standards and promises. Identify the financial needs of each member and offer a credit union solution. To maintain and develop a qualified staff sufficient to meet the needs of members. To complete performance reviews within the prescribed time frame. To develop and maintain business partner relationships within the community and area schools. Acquire additional education relative to branch management or the credit union industry. Drive an investment solution environment. Minimum Expectations of Knowledge and Skills: Experience - Five to ten years of similar or related experience. Education- A two-year college degree or completion of a specialized course of study at a business school. Interpersonal Skills- Passionate about providing a member experience that delivers superior service and solutions to improve our members' financial lives. Work involves extensive personal contact with others and is of an individual or sensitive nature. Motivating, influencing, and/or training others is key at this level-the ability to create partnerships within the organization and with our partner vendors. Other Skills- Communicates effectively and confidently, and is comfortable engaging all members. Compliance: Every employee must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within B.S.C.U. will consider awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform basic functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, and crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

About BrightStar: As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym at our Corporate Headquarters Company Paid Life Insurance Health Savings Account with Company Contributions The position's primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. The responsibilities of the Head Teller include monitoring teller line operations, scheduling, and daily activities of cash-handling associates. The individual in this role must provide outstanding service to each member as defined by our Service Standards and Promises. The Head Teller is perceived as the Subject Matter Expert, showcasing best practices and providing support to other cash-handling associates. The role limits decision-making authority, excluding hiring, promotions, disciplinary actions, and termination of employees, as these are reserved for branch leadership. Essential Functions & Responsibilities: Accurately process all transactions related to the position. Provides all teller functions, including balancing the Night Drop, ATM, and ITM/TCD, while maintaining sufficient cash supplies. Train employees and monitor the daily activities of cash-handling associates. Identify the members' financial needs and suggest a product or service to meet them. Ensure that all cash handling associates consistently and promptly balance themselves and their accounts, with minimal outages. Inform management of critical issues concerning the teller line, the branch, and any other BSCU issues. Knows all BSCU products and services, policies, and procedures. Assists members in promoting products and services. Assists cash-handling associates in all out-of-balance situations as well as member issues. Collaborate with branch leaders to create branch schedules that include Saturdays, lunch breaks, and other scheduled breaks. Rotate assignments on opening and closing days, as well as Saturdays, as needed. Occasionally, this role will be required to assist and support other branch locations as needed to meet business requirements. Work on multiple projects and priorities simultaneously in a fast-paced environment. Maintain knowledge with B.S.A. Compliance training. Weekend hours may be required. Other job-related duties as assigned Performance Measurements: To provide outstanding service to internal and external members as defined by our Service Standards and Promises. Identify the financial needs of each member and offer a credit union solution. Process an appropriate percentage of transactions per month based on branch volume as determined. Not to exceed a total out-of-balance metric outlined in the branch procedures. To develop and improve knowledge and skills in Member Service Areas. Minimum Expectations of Knowledge and Skills: Experience - Two to five years of similar or related Head Teller experience Education- High school education or GED or higher Interpersonal Skills- A significant level of trust and diplomacy is required in addition to standard courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Fostering sound relationships with other entities, including companies and individuals, is necessary. Other Skills: Proficient keyboarding skills and proficiency with calculators are required. Working knowledge of regulations of Credit Union products, i.e., Reg. E., Reg. CC., Reg. D, Truth in Savings Act, US Patriot Act, and other operational regulations. Compliance Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act. Physical Requirements The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee must often lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.

About BrightStar As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym Company Paid Life Insurance Health Savings Account with Company Contributions About the Role: The position's primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members. Building relationships with members to help them save, borrow, and assist with teller transactions. As a Member Relationship Specialist, you will introduce members to alternative and innovative ways of banking. Essential Functions & Responsibilities: Provide members with a personalized rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys. Confidently build relationships with members by understanding their financial life priorities and connecting them to our solutions that meet their financial goals. Assist with the month-end closing process, including variance analysis, posting monthly entries, and responsible for maintaining the month-end checklist. Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy. Process appropriate percentage of new account and account maintenance as defined by branch management, with a high degree of “Quality Assurance” accuracy within the limits of credit union policy. Use sales skills to uncover Member needs and provide credit union deposit and loan solutions. Dependability - Accomplishes workload responsibilities promptly without prompting. Takes the initiative to manage and communicate absence and leave appropriately. Meet or exceed ancillary product sales referral goals. Attitude - Demonstrates positive attitude and behavior in support of organizational goals and management. Demonstrates professionalism, an optimistic and team-oriented approach to work, and the highest integrity. Maintains a professional business image and utilizes effective communication skills when representing BrightStar Credit Union. Complies with Credit Union policies and procedures (including BSA/US Patriots Act, OFAC, security policy, and confidentiality policy), government regulations, and other policies and procedures related to the position. Attend required training as directed by management. Proactively seek knowledge of the features and benefits of all credit union products and services. Maintain knowledge with B.S.A. Compliance training. At times, this position may require support and assistance in other branch locations based on business need.” Weekend hours may be required. Other job-related duties as assigned. Below is a breakdown of overall responsibilities: Confidently build relationships with members by gaining in-depth knowledge of members' financial life priorities and connecting them to our solutions that meet their financial goals. 35% Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy. 20% Accomplishes workload responsibilities promptly 15% Meet or exceed ancillary product sales referral goals. 15% Product Knowledge 10% Other duties as assigned 5% Performance Measurements: To provide outstanding service to internal and external members as defined by our service standards and promises. Identify the financial needs of each member and offer a credit union solution. Process an appropriate percentage of monthly transactions based on branch volume as determined by the manager. Do not exceed a total out-of-balance of $10 per month. To develop and improve knowledge and skills in sales and service areas. Engage partners for investment solutions. Minimum Expectations of Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Should be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest. Displays passion, commitment, and drive to deliver an experience that improves our members' financial lives. Work involves personal contact with others inside and outside the organization for first-level conflict resolution and building relationships. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Must be physically able to perform all assigned duties as outlined by description and required to participate in the Saturday rotation schedule. Able to operate a 10-key calculator, typewriter, and computer keyboard. Competencies: Communication Decision Making/Judgement Customer Service Job Knowledge Initiative Compliance: Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

About BrightStar As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym Company Paid Life Insurance Health Savings Account with Company Contributions About the Posting: The position's primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members. A Service Agent's primary role is to accept and process telephone and online requests, explain benefits, resolve problems, sell and direct calls/requests to the appropriate area, and perform non-phone duties within specified time frames as assigned. Essential Functions & Responsibilities: Actively seek ways to wow and impress members with excellent service; live BrightStar Credit Union's Service Mission and Service Promises. Engage in conversation and offer a solution when a need is discovered. The answer might be a loan or one of our products. By engaging in exchange, you will be helping our members and potential members meet their needs and assist with meeting our Credit Union's sales goals. Respond to inquiries and requests for information, including account information, basic IRA questions, loan questions, and more. Resolve member problems. Complete loan applications by interviewing the member/ loan applications. Perform transactions for members, including deposits, withdrawals, transfers, payments, and more. Assist members while navigating our home banking systems, i.e., online banking & Call 24 (touch-tone telephone). Report significant events and issues to the Team Lead(s) or manager for further review and action. Transfer and open accounts to withdrawals, deposits, immigration letters, loan status and payments, cashier's checks, etc. Performs other related duties as assigned. Maintain knowledge with B.S.A. Compliance training. Below is a breakdown of overall responsibilities: Actively seek ways to wow and impress members with excellent service; live BrightStar Credit Union's Service Mission and Service Promises. 30% Engage in conversation and offer a solution when a need is discovered. The answer might be a loan or one of our products. By engaging in exchange, you will be helping our members and potential members meet their needs and assist with meeting our Credit Union's sales goals. 25% Respond to inquiries and requests for information, including account information, basic IRA questions, loan questions, and more. Resolve member problems. 20% Perform transactions for members, including deposits, withdrawals, transfers, payments, and more. 15% Assist members while navigating our home banking systems, i.e., online banking & Call 24 (touch-tone telephone). 5% Other Duties as Assigned 5% Performance Measurements: Provide excellent service to members every time, live our service promises, "WOW" members with exceptional service, and achieve service goals as measured by quality loop surveys, member shopper surveys, call monitoring, the internal service survey, and other measurement tools. Achieve sales and referral goals measured by Connections and other tracking tools. Achieve productivity goals and call center metrics measured by reports and other tools. Perform duties accurately and promptly. Resolve member problems and disputes; make decisions in the best interest of members and the Credit Union; act as a liaison between CU support areas and members for research, card ordering, Online BillPay transactions, and other issues. Be an expert on the Credit Unions products and services and be able to explain them well to members; By engaging in conversation, the ability to listen and offer products to our members is required. Know and apply MSC and Credit Union standards for professionalism, dress, punctuality, absence, and other criteria in the Employee Handbook; know and use CU policies & procedures to ensure compliance with all applicable regulations. Keep personal member information private and confidential by our policies; maintain account data integrity. Report significant events and issues to your team leader(s) and manager for further review and action; perform other related duties as assigned. Able to perform banking transactions such as: Immigration Letters. Loan status, payments, cashier's checks, etc. Transfer and open accounts to schedule withdrawals, deposits, etc. Knowledge and Skills: Experience: Customer Service experience is required; credit union or other financial institution Education: Equivalent to a High School Education. Interpersonal Skills: Courtesy, tact, diplomacy, and the ability to provide excellent service are essential elements of the job. Empathy, the ability to understand member needs, the ability to listen, and the ability to sell are required. Work involves personal contact with others inside and outside the organization regarding giving or obtaining information, which requires adequate and clear verbal communication. Other Skills: Excellent telephone skills, including vocal presentation; excellent written communication skills. Ability to thrive and be motivated in a goal-oriented environment Ability to make decisions that are in the best interest of members and the Credit Union Ability to work quickly and accurately and handle various duties in a fast-paced environment. Ability to operate a personal computer, including a keyboard, mouse, internet browsers, and other software; ability to sit for long hours. Good analytical & organizational skills; detail-oriented Competencies: Communication Decision Making/Judgement Customer Service Job Knowledge Initiative Compliance: Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee may occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

About BrightStar: As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has the opportunity to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym Company Paid Life Insurance Health Savings Account with Company Contributions Essential Functions & Responsibilities: Actively seek ways to wow and impress members with excellent service; live BrightStar Credit Union's Service Mission and Service Promises. Lead and manage the creative marketing team, including the graphic /Web Designer, and creative oversight. Manage the development, Structure, writing, design, and coordination of various Credit Union printed and online publications, collateral, social media, website, and other marketing programs. Ensure that marketing programs are produced accurately and adhere to deadlines and budgets. Manage the implementation of marketing plans, campaigns, projects, and programs, including direct mail, advertisements, collateral, premium items, marketing emails, websites, community outreach, and business development. Coordinate with CU team members and outside vendors such as design firms, printers, mail houses, etc. Proof, copyright, edit, brainstorm ideas, get quotes, and manage various database marketing projects to completion. Conduct marketing research and testing. Represent the CU publicly in a professional manner. Maintain a strong understanding of all CU products and services, including their related benefits. Direct Member Outreach (Business Development) with events, establishing new partnerships, and other activities. Assists with other projects and performs other job-related duties as assigned. Maintain knowledge with B.S.A. Compliance training. Other job-related duties as assigned. Performance Measurements: Provides excellent service to members every time, lives by our service promises, wows members with exceptional service, and achieves service goals as measured by the internal service survey and other measurement tools Drives membership growth through effective campaigns, community partnerships, and outreach initiatives. Achieves effective execution of establishing and maintaining departmental Achieves annual and other periodic goals, projects, and tasks as expected. Participates in, supports, and develops various marketing plans and effectively implements them. Manages and coaches marketing staff to achieve objectives; effectively manages day‑to‑day marketing operations. Ensures that various credit union marketing programs are implemented in a quality, practical, timely, and cost‑effective manner. Ensures that marketing materials are accurate, grammatically correct, error‑free, legally compliant, persuasive, and engaging. Performs public speaking duties effectively and persuasively. Stays abreast of all CU products/services and related benefits. Plans and coordinates events and activities in a practical, organized manner. Keeps supervisor informed of key issues; works effectively with others in the Credit Union. Minimum Expectations of Knowledge and Skills: Experience - Five to eight years of similar or related experience. The ability to manage marketing and/or creative staff is required. The ability to manage multiple projects and deadlines, organize events, and manage marketing vendors is required. Experience in planning and implementing marketing strategies and activities is needed. Education: A Bachelor's Degree in Marketing, Communications, or a related field is required; experience commensurate with a college degree may be considered. Interpersonal Skills- The ability to speak effectively in one‑on‑one or in public/group settings is required. Making group presentations and opening new member accounts in the field are required. The ability to motivate or influence others is an integral part of the job. Obtaining cooperation with/from staff, co‑workers, vendors, clients, and members (internally and/or externally) is an integral part of the job. The ability to provide excellent service to internal and external members is required. Other Skills- Must have good communication skills, including written, verbal, and public speaking. The ability to write copy for marketing purposes and to proofread it is required, including attention to grammar, accuracy, content, effectiveness, and compliance. Analytical skills and attention to detail are required. The ability to analyze data, marketing projects, mailing lists, marketing timelines, and various reports is needed, along with organizational skills. Business Development and/or outside sales experience is a plus. Financial Services and/or Credit Union experience is a plus. Must present a professional image. Design skills, including the ability to provide graphic and web designers with instruction and feedback, plus hands-on knowledge of related software programs, including Adobe Creative Suite. Experience and knowledge of Microsoft Office and Outlook applications. Compliance: Every employee must ensure the credit union complies with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within B.S.C.U. will consider awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform basic functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, and crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym at our Corporate Headquarters Company Paid Life Insurance Health Savings Account with Company Contributions Role Responsibilities: Answer calls in a high-volume environment while providing excellent member service and meeting performance targets. Contribute to and meet departmental, individual, and organizational goals and targets, including service level standards, call metrics, quality of service, and production. Promote BrightStar products and services by identifying member needs and recommending solutions that support their financial goals Contribute to a strong after-call survey score by providing high-quality service based on our service standard. Listening to our members, leading with empathy, owning the solution, and delivering excellence. Manage all interactions with members, whether over the phone or in writing, in a kind and welcoming manner that aligns with the mission and values of the credit union. Lead with technology-based solutions and education to promote self-service, while finding creative solutions, problem-solving, troubleshooting, and delivering on commitments. Willing to be monitored and coached in an environment that seeks to deliver a premier level of service to our membership and community. Processes transactions with accuracy and efficiency. Mitigate risk to the credit union by adhering to policies and procedures, including ID verification requirements, and proactively identifying and escalating red flags. Ability to support members and internal partners utilizing the Credit Union services, including Online Banking, Mobile Apps, website, bill pay, and ATM's. Maintain knowledge of the credit union's Bank Secrecy Act compliance policy, procedures, and practices to meet compliance requirements, while keeping up to date on changes in policy and technologies. Communicate effectively, both verbally and in writing, in English and a second language, if applicable. Effectively adjusts to changing and evolving priorities and expectations Performs other related duties as assigned. Qualifications: Strong analytical skills and attention to detail Proficient with Microsoft Office Suite (especially Excel, Word, Outlook) 1 year of experience in a high-volume customer service role Ability to perform basic math calculations Must be comfortable working in an open Contact Center environment with consistent noise, lighting, and temperature for extended periods Strong communication skills with the ability to actively listen, ask questions, and convey information clearly and professionally Demonstrated ability to handle a high volume of member interactions with patience, positivity, and accuracy Comfort with technology, including the ability to navigate multiple systems, multi-task, Use online banking tools and troubleshoot digital platforms with members. Strong problem-solving skills and sound judgment when handling member concerns and sensitive information Ability to connect with others with tact, discretion, and courtesy within and outside the organization Ability to handle stress in a high-volume and fast-paced environment. Must maintain regular and punctual attendance and reliability Interpersonal and Professional Skills: Demonstrates courtesy, empathy, tact, and diplomacy in all interactions, both internally and externally. Strong listening skills and the ability to understand and respond to member needs with professionalism and care. Confident in communicating clearly and effectively, both verbally and in writing. Possesses a service-oriented mindset with the ability to promote appropriate products and services. Other Skills and Abilities: Excellent telephone presence and written communication skills. Self-motivated and thrives in a goal-driven, performance-focused environment. Capable of making sound decisions in alignment with both member needs and Credit Union policies. Highly organized and detail-oriented with strong analytical skills. Able to manage multiple tasks efficiently in a high-volume, fast-paced setting. Proficient in using personal computers, including navigating internet browsers and business software applications. Education & Experience: High school diploma or equivalent required; associate degree preferred. Minimum 1 year of contact center experience, preferably in a financial institution. Minimum of 1 year of quota-based sales experience Work Environment & Schedule: Must be able to work flexible hours, including but not limited to early mornings and alternate Saturdays, as needed to support call volume. Hybrid or on-site schedule depending on operational needs. Compliance: Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee may occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

About BrightStar: As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym Company Paid Life Insurance Health Savings Account with Company Contributions About the Role: BrightStar Credit Union is a member-focused financial institution committed to empowering communities through ethical and innovative financial services. As we expand our outreach to the education sector-including K-12 schools, colleges, universities, and education-focused nonprofits- we are seeking a strategic and driven Business Development Specialist to lead growth initiatives in this space. Role Summary: This role is responsible for developing and executing a business development strategy focused on the education segment. The ideal candidate will identify new opportunities, build strategic relationships, and drive measurable growth in membership, product adoption, and brand visibility. This position reports to the Marketing department and works cross-functionally with Operations, Lending, and Community Engagement teams. Key Responsibilities Develop and implement a strategic business development plan targeting the education sector Identify and pursue new partnership opportunities with educational institutions and related organizations Build and maintain a robust pipeline of prospects and strategic partners Lead outreach efforts, including presentations, networking, and relationship management Collaborate with Marketing to design and execute campaigns tailored to the education audience Track performance metrics including lead generation, conversion rates, and revenue impact Represent the credit union at community and education-related events, conferences, and tabling events Provide market intelligence and feedback to inform stakeholders and develop a marketing strategy Ensure seamless onboarding and engagement of new partners and members Performance & Incentives Sales incentive program tied to key performance indicators such as: New member acquisition Product penetration (loans, accounts, services) Strategic partnership development Event-driven lead generation Quarterly performance reviews and bonus eligibility based on growth targets Qualifications Bachelor's degree in business, Marketing, Education, or related field 3-5 years of experience in business development, sales, or strategic partnerships Proven track record of driving growth through relationship-based selling Strong understanding of the education ecosystem and its financial needs Excellent communication, negotiation, and presentation skills Ability to work independently and manage multiple priorities CRM proficiency and data-driven decision-making mindset Preferred Skills Experience in financial services, credit unions, or nonprofit sectors Existing network within local or regional education communities Bilingual (Spanish or other languages) a plus Compliance: Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

About BrightStar: As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym Company Paid Life Insurance Health Savings Account with Company Contributions About the Role: The primary purpose of the position is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is accomplished by providing the highest quality of service to both internal and external members. This position is responsible for the overall management of a Credit Union facility, including directing branch operations and ensuring that the branch meets organizational, financial, operational, service, and growth plans. Essential Functions & Responsibilities: Establishes realistic, achievable, and measurable sales growth goals for branch employees, including the level of quality member service as measured by member experience surveys. Directs, develops, motivates, and disciplines branch personnel and recommends appropriate personnel actions. Provides coaching - Can interpret performance results, find opportunities to drive success, and hold others accountable for results. Delivering and presenting a Bright Service environment and coaching to an exceptional Bright Conversation. Responsible for the security of assigned branch employees, members, and assets; inventory, control, and accounting of branch cash and cash equivalents; compliance with all federal and state regulations; quality of branch audits; compliance with standard credit union operating policies and procedures. Responsible for the management and training of branch employees in the area of paying and receiving, opening and servicing share and loan accounts, and ancillary credit union products and services. Manages the development and implementation of operations and capital budgets of assigned branches and allocates resources to deliver quality services, maximize service hours, and lower operating costs. Serves on project teams as needed to develop and implement new products and services, improve existing products, services, or processes, and write new or update existing credit union policies and procedures. Manages, with the assistance of the AVP of Facilities and Security, the appearance and upkeep of the assigned branch facility. At times, this position may require support and assistance in other branch locations based on business need." Weekend hours may be required. Other job-related duties as assigned. Performance Measurements: To provide outstanding service to internal and external members as defined by our service standards and promises. Identify the financial needs of each member and offer a credit union solution. To maintain and develop a qualified staff sufficient to meet the needs of members. To complete performance reviews within the prescribed time frame. To develop and maintain business partner relationships within the community and area schools. Acquire additional education relative to branch management or the credit union industry. Drive an investment solution environment. Minimum Expectations of Knowledge and Skills: Experience - Five to ten years of similar or related experience. Education- A two-year college degree or completion of a specialized course of study at a business school. Interpersonal Skills- Passionate about providing a member experience that delivers superior service and solutions to improve our members' financial lives. Work involves extensive personal contact with others and is of an individual or sensitive nature. Motivating, influencing, and/or training others is key at this level-the ability to create partnerships within the organization and with our partner vendors. Other Skills- Communicates effectively and confidently, and is comfortable engaging all members. Compliance: Every employee must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within B.S.C.U. will consider awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform basic functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, and crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym at our Corporate Headquarters Company Paid Life Insurance Health Savings Account with Company Contributions Role Responsibilities: Reconcile assigned GL accounts; clear pending items within defined timeframes and complete month-end reconciliations within five (5) business days. Assist with month-end and year-end close (journal entries, accruals, account analyses). Contribute to quarterly Call Report preparation (schedules and supporting documentation). Serve as a back up to AP specialist and cross trained to process A/P and A/R; Maintain Fixed Asset subledger (additions, disposals, depreciation, roll-forwards). Provide documentation for audits/exams; support ad-hoc reports and departmental tasks. Collaborate with other departments to ensure accurate financial reporting. Identify and recommend process improvements for efficiency, accuracy, and control. Maintain strict confidentiality of financial and member information. Deliver exceptional service consistent with the Credit Union's standards. Qualifications: Bachelor's degree in Accounting, Finance, or related field. 3+ years of accounting experience (GL reconciliations, A/P, A/R, fixed assets) in a financial institution. Solid understanding of accounting principles and financial reporting. Proficiency in Excel (pivot tables, lookups, basic formulas) and accounting software. Strong attention to detail, organization, and deadline management. Clear, professional communication and a collaborative mindset. Preferred Credit union or banking experience; familiarity with Call Report schedules. Working knowledge of GAAP and internal controls. Experience with core/accounting systems (e.g., Jack Henry/Velera, Sage Intacct). Core Competencies: Accuracy & Compliance • Problem Solving • Ownership & Follow-Through • Integrity/Confidentiality • Service Orientation • Continuous Improvement • Cross-Functional Collaboration

About BrightStar: As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym at our Corporate Headquarters Company Paid Life Insurance Health Savings Account with Company Contributions The position's primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. The responsibilities of the Head Teller include monitoring teller line operations, scheduling, and daily activities of cash-handling associates. The individual in this role must provide outstanding service to each member as defined by our Service Standards and Promises. The Head Teller is perceived as the Subject Matter Expert, showcasing best practices and providing support to other cash-handling associates. The role limits decision-making authority, excluding hiring, promotions, disciplinary actions, and termination of employees, as these are reserved for branch leadership. Essential Functions & Responsibilities: Accurately process all transactions related to the position. Provides all teller functions, including balancing the Night Drop, ATM, and ITM/TCD, while maintaining sufficient cash supplies. Train employees and monitor the daily activities of cash-handling associates. Identify the members' financial needs and suggest a product or service to meet them. Ensure that all cash handling associates consistently and promptly balance themselves and their accounts, with minimal outages. Inform management of critical issues concerning the teller line, the branch, and any other BSCU issues. Knows all BSCU products and services, policies, and procedures. Assists members in promoting products and services. Assists cash-handling associates in all out-of-balance situations as well as member issues. Collaborate with branch leaders to create branch schedules that include Saturdays, lunch breaks, and other scheduled breaks. Rotate assignments on opening and closing days, as well as Saturdays, as needed. Occasionally, this role will be required to assist and support other branch locations as needed to meet business requirements. Work on multiple projects and priorities simultaneously in a fast-paced environment. Maintain knowledge with B.S.A. Compliance training. Weekend hours may be required. Other job-related duties as assigned Performance Measurements: To provide outstanding service to internal and external members as defined by our Service Standards and Promises. Identify the financial needs of each member and offer a credit union solution. Process an appropriate percentage of transactions per month based on branch volume as determined. Not to exceed a total out-of-balance metric outlined in the branch procedures. To develop and improve knowledge and skills in Member Service Areas. Minimum Expectations of Knowledge and Skills: Experience - Two to five years of similar or related Head Teller experience Education- High school education or GED or higher Interpersonal Skills- A significant level of trust and diplomacy is required in addition to standard courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Fostering sound relationships with other entities, including companies and individuals, is necessary. Other Skills: Proficient keyboarding skills and proficiency with calculators are required. Working knowledge of regulations of Credit Union products, i.e., Reg. E., Reg. CC., Reg. D, Truth in Savings Act, US Patriot Act, and other operational regulations. Compliance Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act. Physical Requirements The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee must often lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.

Job Description As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym at our Corporate Headquarters Company Paid Life Insurance Health Savings Account with Company Contributions About the Role: The Digital Member Experience position supports the online Membership/Account channel. Responsibilities include processing digital account requests, performing account maintenance, resolving member needs, and identifying opportunities to enhance financial well-being through BrightStar products and services. Duties and Responsibilities: Respond to member inquiries through digital channels, including online banking messages, secure email, phone, and text Manage incoming online account and share requests while providing a seamless omnichannel experience and exceptional service Assist members by determining appropriate accounts and services based on their needs presented digitally. Open and close accounts, answer questions, and resolve member needs Complete digital account maintenance (ATM/Debit card orders, title maintenance, and address all servicing needs within the position's authority) Identify members' financial needs through digital interactions and suggest products or services to meet them Provide outstanding service to each internal and external member as defined by our Service Standards and Promises Promote all BSCU products and services, including but not limited to online services, e-statements, BSCU extended products, mortgages, and investments Assist with general support and escalation for members transitioning to digital channels. Maintain high proficiency with online banking tools, CRM systems, digital communication software, and verification platforms Weekend or extended digital support hours may be required based on business needs. Maintain compliance with B.S.A., Security, and all digital authentication procedures. Other job-related duties as assigned Qualifications and Education: Experience - Six months or more of similar or related experience. Education- High school education or GED Physical Requirements: The physical demands described here are those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.

Job Description About BrightStar: As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym Company Paid Life Insurance Health Savings Account with Company Contributions About the Role: BrightStar Credit Union is a member-focused financial institution committed to empowering communities through ethical and innovative financial services. As we expand our outreach to the education sector-including K-12 schools, colleges, universities, and education-focused nonprofits- we are seeking a strategic and driven Business Development Specialist to lead growth initiatives in this space. Role Summary: This role is responsible for developing and executing a business development strategy focused on the education segment. The ideal candidate will identify new opportunities, build strategic relationships, and drive measurable growth in membership, product adoption, and brand visibility. This position reports to the Marketing department and works cross-functionally with Operations, Lending, and Community Engagement teams. Key Responsibilities Develop and implement a strategic business development plan targeting the education sector Identify and pursue new partnership opportunities with educational institutions and related organizations Build and maintain a robust pipeline of prospects and strategic partners Lead outreach efforts, including presentations, networking, and relationship management Collaborate with Marketing to design and execute campaigns tailored to the education audience Track performance metrics including lead generation, conversion rates, and revenue impact Represent the credit union at community and education-related events, conferences, and tabling events Provide market intelligence and feedback to inform stakeholders and develop a marketing strategy Ensure seamless onboarding and engagement of new partners and members Performance & Incentives Sales incentive program tied to key performance indicators such as: New member acquisition Product penetration (loans, accounts, services) Strategic partnership development Event-driven lead generation Quarterly performance reviews and bonus eligibility based on growth targets Qualifications Bachelor's degree in business, Marketing, Education, or related field 3-5 years of experience in business development, sales, or strategic partnerships Proven track record of driving growth through relationship-based selling Strong understanding of the education ecosystem and its financial needs Excellent communication, negotiation, and presentation skills Ability to work independently and manage multiple priorities CRM proficiency and data-driven decision-making mindset Preferred Skills Experience in financial services, credit unions, or nonprofit sectors Existing network within local or regional education communities Bilingual (Spanish or other languages) a plus Compliance: Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act. Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace