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Business agent skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical business agent skills. We ranked the top skills for business agents based on the percentage of resumes they appeared on. For example, 13.7% of business agent resumes contained phone calls as a skill. Continue reading to find out what skills a business agent needs to be successful in the workplace.

15 business agent skills for your resume and career

1. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how business agents use phone calls:

Call center for GM Dealerships * Answer phone calls, web chats, and emails * Provide efficient customer service
Provide world class customer service for both BMW and Mercedes Benz customers via inbound and outbound phone calls.

2. Dealership

A store or establishment that is authorized to sell a specific brand of goods is known as a dealership. Mostly this term is used for the buying and selling of vehicles and automobiles. A business is considered a dealership if it had permission to sell certain items from a particular company, making them dealers of that brand.

Here's how business agents use dealership:

Field Inbound / Outbound Calls and generated service appointments with customers that contacted our dealership via the Internet or Phone.
Responded to potential customer inquiries on the dealership's website via live chat.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business agents use customer service:

Collected information regarding customer's showroom experience through customer service surveys.
Coordinated with other departments to maintain proper customer service satisfaction.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how business agents use outbound calls:

Handled inbound and outbound calls to assist customers with setting appointments for recalls, new vehicle purchases and servicing requirements.
Maintain heavy flow of inbound and outbound calls daily in a professional and timely manner.

5. BDC

BDC, Bureau De Change, often referred to as a Foreign Exchange or Currency Exchange, is a retail establishment where one form of a client's currency can be exchanged for another through a broker. BDC makes its profit by buying multiple foreign currencies and selling the same currency at a higher exchange rate. This service plays an important role in the flow of money between nations.

Here's how business agents use bdc:

Worked as a BDC agent for both the sales and service departments.
Worked in the BDC department making calls for appointments, selling products and growing the relationship with loyal customers.

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how business agents use product knowledge:

Utilized resources to acquire product knowledge in order to provide customers with knowledge based service on a regularly updated basis.
Provide coaching and enhancement of product knowledge.

7. Sales Appointments

Here's how business agents use sales appointments:

Monitor and respond to internet leads and phone traffic in order to schedule service and sales appointments for the sales team.
Slated sales appointments while tracking and recording monthly sale report for the Business Development Department.

8. Contract Negotiations

When a contract is negotiated, an agreement is reached on a series of legally binding terms before it is signed and made official. Two or more parties agree on the terms of their relationship. When negotiating a contract, the focus is usually on risk and return.

Here's how business agents use contract negotiations:

Managed all financial transactions and responsibilities for union, including contract negotiation.
Participated in labor contract negotiations to better benefits of union workers.

9. Inbound Calls

Here's how business agents use inbound calls:

Handled inbound calls from new and existing customers for personal or business check orders and reprints.
Handled approximately 50-150 inbound calls daily in a busy fast paced Call Center.

10. Collective Bargaining Agreements

Collective Bargaining Agreement, CBA, is the collective agreement reached between an employer and the union --that is, employee-members of that union basically on terms and conditions of employment including wages and salaries, working hours, benefits, health and safety policies, and many more.

Here's how business agents use collective bargaining agreements:

Labor negotiations for collective bargaining agreements, analyzed bargaining agreement contracts and interpret to union members of that specific union shop.
Administered contracts and provided training in internal organizing for approximately 500 Union members working under seven different Collective Bargaining Agreements.

11. Arbitration

Here's how business agents use arbitration:

Investigated facts, prepared and presented arbitration cases on behalf of members.
Prepared briefs and presented evidence in grievance and arbitration cases.

12. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how business agents use credit card:

Accepted credit card deposits via phone for customer purchase of vehicles.
Handle money and credit cards at the counter for transactions.

13. Labor Relations

Labor relations refer to the relationship between the employer and its employees. It usually deals with labor-management wherein it focuses on the collective bargaining agreement regarding work between the union of the employee in making decisions for the organization. On the other hand, findings mean the proper wages, hours of duty, working conditions, safety, and employee protection while at work, grievances, and other related concerns.

Here's how business agents use labor relations:

Represented over 500 Union members in labor relations with various companies.
Filed representation petitions with NLRB (National Labor Relations Board) and PERC (Public Employees Relations Commission).

14. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how business agents use scheduling appointments:

Performed various clerical and administrative duties, including scheduling appointments and meetings, providing public information on properties.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

15. Customer Satisfaction

Here's how business agents use customer satisfaction:

Surpassed expectations to ensure customer satisfaction, improving ratings and facility reputation.
Initiated complete protocol overhaul within several areas to increase customer satisfaction.

What skills help Business Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of business agent skills to add to your resume

The most important skills for a business agent resume and required skills for a business agent to have include:

Phone Calls
Dealership
Customer Service
Outbound Calls
BDC
Product Knowledge
Sales Appointments
Contract Negotiations
Inbound Calls
Collective Bargaining Agreements
Arbitration
Credit Card
Labor Relations
Scheduling Appointments
Customer Satisfaction

Service Appointments
Life Insurance
Cold Calls
Business Sales
Customer Inquiries
Computer System
Customer Appointments
Telephone Calls
RAN
Customer Relations
Outbound Sales
Lead Management
Business Accounts
Transferring Calls
Customer Accounts

HR
Customer Complaints
Executive Board
Facebook
Customer Issues
Business Clients
Sales Process
Billing Inquiries
Client Satisfaction
Labor Contracts
Contract Compliance
Technical Assistance
Financial Analysis
DSL
Credit Applications

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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