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Business service coordinator skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Jeanette Lehn,

Susan Epstein

Below we've compiled a list of the most critical business service coordinator skills. We ranked the top skills for business service coordinators based on the percentage of resumes they appeared on. For example, 19.2% of business service coordinator resumes contained business services as a skill. Continue reading to find out what skills a business service coordinator needs to be successful in the workplace.

15 business service coordinator skills for your resume and career

1. Business Services

The term business services can refer to a wide range of business functions across airport operations, event management, printing services, and more. Typically, services include organizing, coordinating, administering business functions, coordinating projects, and implementing business trends. These services can help a company with strategic initiatives like reducing costs or identifying revenue sources. For the most efficient business operations, skills like group coherence, creative and analytic thinking,and strong leadership are required.

Here's how business service coordinators use business services:

Updated standard operating procedures for Sr Business Services Coordinator in order to increase efficiency.
Coordinated projects with internal customers and Business Services employees which increased overall efficiency.

2. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how business service coordinators use hr:

Provide administrative support to several departments including: HR, Business Development, and Shipping.
Hire all hourly and stipend staff members through PeopleSoft HR system.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how business service coordinators use data entry:

Performed accurate computer data entry.
Performed clerical and office support functions such as data entry and research services.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business service coordinators use customer service:

Managed corporate client accounts, conducted analysis of profit summaries, and provided exceptional customer service substantiated by customer reviews.
Responded to, researched and resolved routine and more complex customer service issues and requested information in an accurate/effective/timely manner.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how business service coordinators use payroll:

Approve supplier invoices and liaise with Payroll & Billing team to ensure travel/visa costs are billed at cost.
Assist Payroll, Procurement, and Accounts Payable departments with reports, presentations and projects.

6. Patients

Here's how business service coordinators use patients:

Facilitate weekly reports on Excel spreadsheets to monitor the productivity of clinicians and percentage of patients scheduled to improve organization standards.
Assisted chemotherapy patients by appealing insurance companies for coverage, finding assistance for drug costs and chemotherapy treatments.

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7. Financial Reports

Here's how business service coordinators use financial reports:

Compiled financial reports for management, internal/external customers and HPMF Board members.
Created and updated monthly financial reports for the CEO and accountant by using Microsoft Excel.

8. Audit Reports

Here's how business service coordinators use audit reports:

Reviewed and updated audit reports for appropriateness.
Reviewed and corrected audit reports and updated system, as appropriate.

9. Economic Development

Economic development refers to an increase of creation of wealth that overall benefits a community. This may occur when a community, city, or country produces more goods to sell or when a job program is developed. By increasing the wealth of a community, the economy is stimulated and the quality of life for that population also increases.

Here's how business service coordinators use economic development:

Worked collaboratively on economic development issues with workforce, economic and community development organizations in Northeast Indiana.
Organize labor force information and industry demographics to assist economic development partners respond to prospect requests.

10. Financial Data

Here's how business service coordinators use financial data:

Ensured financial data was collected, recorded and balanced daily which contributed to a positive revenue.
Assist in collecting applicant financial data and provide solutions to cater to individual needs.

11. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how business service coordinators use medicare:

Maintained frequent contact with host contact center Operations and Centers for Medicare Services management.
Provide facility coverage in open territories and train all new Field Service Representatives in Medicare procedures.

12. SharePoint

Here's how business service coordinators use sharepoint:

Developed and managed content of shared data resources: Pirate Drive; Outlook Public Folder; Sharepoint Site.
Provide training for national KDCs and created/maintain KDC Training SharePoint site with most current information.

13. PeopleSoft

Here's how business service coordinators use peoplesoft:

Completed virtual on-boarding defined as requesting initial profile setup in PeopleSoft management software, creating work orders and all online IDs.

14. Primary Liaison

Here's how business service coordinators use primary liaison:

Acted as primary liaison between assigned team, customers, VNS staff and vendors.
Promoted to primary liaison between Operations and IT throughout tenure in both departments.

15. Medicaid

Here's how business service coordinators use medicaid:

Process and coordinate appeal requests from members and providers while exceeding contractual and NCQA regulatory requirements for commercial and Medicaid members.
Helped Medicaid eligible members to secure both physical and behavioral services in the community by reviewing and preparing prior authorization requests.

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What skills help Business Service Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young business service coordinators need?

Dr. Jeanette Lehn

Lecturer in Composition, University of Pittsburgh

No matter where young graduates will be working, some habits of mind that will benefit graduates going forward are curiosity, openness, creativity, persistence, flexibility, and reflection. The ways that those skills are strengthened is through engaging in writing and composing, where those habits are practiced, and where critical thinking about context, audience, and process happens.

Also, I see the ability to dive into a composition or a project without the plan for the document being perfect as very valuable. Trusting in the process allows for some really exciting insights to emerge. We have to be able to get started before things are perfect and be open to modification.

What technical skills for a business service coordinator stand out to employers?

Susan Epstein

Clinical Professor, Drexel University

Technology-based skills such as software proficiency and data analysis are important in today's business environment, but obviously this will vary by industry and even job specifications. On the other hand, soft skills transcend job and industry. Strong interpersonal skills (including listening, often a weakness in our communication skill set), critical thinking, and time management make strong leaders and equally strong followers.

Do you want to know more?

List of business service coordinator skills to add to your resume

The most important skills for a business service coordinator resume and required skills for a business service coordinator to have include:

Business Services
HR
Data Entry
Customer Service
Payroll
Patients
Financial Reports
Audit Reports
Economic Development
Financial Data
Medicare
SharePoint
PeopleSoft

Primary Liaison
Medicaid
Event Planning
Quality Review
Travel Arrangements
Billing System
Hippa
Customer Accounts
Account Analysis
Billing Issues
Sales Orders
Patient Demographics
Insurance Verification

Office Equipment
Business Development
Technical Assistance
PowerPoint
Billing Inquiries
Business Accounts
Patient Accounts
Process Improvement
Cbre
Cost Savings
RFP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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