Business services analyst job description

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Lucid Motors is seeking a highly motivated and experienced Business Analyst, with Salesforce experience, to join it's Service Analytics team. This role will be crucial in providing accurate and timely reporting to the Service & Customer Care organization at Lucid. The ideal candidate will be skilled in developing business reports and dashboards, communicating and presenting insights to the business leadership, and working with systems teams to enhance business system. The candidate should have an aptitude for story telling using data, develop KPIs working with business teams, and comfortable presenting insights as feedback to business leaders.

The RoleWork with multiple stakeholders within Service Organization to understand their business needs, and develop reports and dashboards in SalesforceDeveloping KPI metrics for the teams - gathering requirements, documenting, and presenting metrics via salesforce reports Work with business process owners to develop process & data flows to streamline business processes Communicate actionable business insights to stakeholders in timely manner Manage access permission to salesforce reports and dashboards according to business needs Presenting and communicating business impacts to stakeholders based on your analysis Collaborate with other analysts in the team to maintain the quality and consistency of reporting
Qualifications2+ years of experience as Business Analyst or Data Analyst in Service or Customer Care domain Experience building accurate reports and dashboards in Salesforce is required Degree in Business Analytics or related field of study - minimum of bachelor's degree with business analytics experience Knowledge of how to setup access permissions for report and dashboards Certifications in Salesforce is highly preferred Knowledge and experience in SQL for analytics Experience in building data visualizations in Tableau Must have excellent written and verbal communication skills, with ability to present insights to business leaders#LI-LM1
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

• Bachelor’s in Business Analytics, Finance, Statistics, Economics Mathematics or a related field
• 4+ years of business analytics experience, preferably in a B2B SaaS subscription environment
• 4+ years in CRM reporting
• Experience in aggregating data, as well as writing and revising reports
• Rollout of system upgrades and ability to measure success
• Understanding of structure and operations of relational databases and the ability to aggregate data through Excel
• Strong communications skills, interpersonal, organizational, and creative problem-solving skills
• Strong Microsoft Office skills, including TEAMS, and advanced Excel

Would Be Great:

• Previous SalesForce or other CRM superuser responsibilities
• MBA or MS in Business Analytics, Finance, Mathematics, or Economics
• Good leadership and project management skills

#LI-Remote

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

The level of this position will be determined based on the applicant's education, skills and experience.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

• Bachelor's in Business Analytics, Finance, Statistics, Economics Mathematics or a related field
• 4+ years of business analytics experience, preferably in a B2B SaaS subscription environment
• 4+ years in CRM reporting
• Experience in aggregating data, as well as writing and revising reports
• Rollout of system upgrades and ability to measure success
• Understanding of structure and operations of relational databases and the ability to aggregate data through Excel
• Strong communications skills, interpersonal, organizational, and creative problem-solving skills
• Strong Microsoft Office skills, including TEAMS, and advanced Excel

Would Be Great:

• Previous SalesForce or other CRM superuser responsibilities
• MBA or MS in Business Analytics, Finance, Mathematics, or Economics
• Good leadership and project management skills

#LI-Remote

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

The level of this position will be determined based on the applicant's education, skills and experience.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.