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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Vancouver, WA | $51,974 | $24.99 |
| 2 | Cherry Hill, NJ | $44,477 | $21.38 |
| 3 | Richmond, VA | $37,832 | $18.19 |
| 4 | Denver, CO | $37,789 | $18.17 |
| 5 | Philadelphia, PA | $37,155 | $17.86 |
| 6 | Las Vegas, NV | $36,053 | $17.33 |
| 7 | Garland, TX | $33,820 | $16.26 |
| 8 | Charlotte, NC | $33,457 | $16.09 |
| 9 | Oakbrook Terrace, IL | $33,430 | $16.07 |
| 10 | Phoenix, AZ | $31,856 | $15.32 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Vice President Customer Services | $166,894 | $80 | - |
| 2 | Customer Service Director | $149,340 | $72 | - |
| 3 | Customer Operations Director | $141,537 | $68 | - |
| 4 | Head Customer Service Representative | $128,783 | $62 | - |
| 5 | Technology Sales And Service Manager | $109,676 | $53 | - |
| 6 | Customer Operations Manager | $107,593 | $52 | - |
| 7 | Director, Customer Relations | $104,458 | $50 | - |
| 8 | Acting Manager | $73,448 | $35 | - |
| 9 | Customer Solutions Manager | $70,986 | $34 | - |
| 10 | Manager Of Customer Service Department | $67,836 | $33 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | American Home Shield | $45,079 | $22 | - |
| 2 | Customer Elation | $42,295 | $20 | - |
| 3 | Sutherland | $40,403 | $19 | - |
| 4 | APAC Customer Services | $39,392 | $19 | - |
| 5 | Black Turtle Services | $39,175 | $19 | - |
| 6 | Arise Virtual Solutions | $39,145 | $19 | - |
| 7 | TTEC | $39,128 | $19 | 8 |
| 8 | Global Response | $39,011 | $19 | - |
| 9 | Allied Global Services | $38,941 | $19 | - |
| 10 | Advanced Call Center Technologies | $38,921 | $19 | - |
| 11 | Pearl Interactive Network | $38,913 | $19 | - |
| 12 | Afni | $38,870 | $19 | - |
| 13 | Protocol Global Solutions | $38,847 | $19 | - |
| 14 | Surpass | $38,794 | $19 | - |
| 15 | Inktel | $38,716 | $19 | 2 |
| 16 | American Customer Care | $38,615 | $19 | 1 |
| 17 | Calling Solutions | $38,609 | $19 | - |
| 18 | Working Solutions | $38,601 | $19 | - |
| 19 | GCS | $38,427 | $18 | - |
| 20 | Synergy Solutions | $38,390 | $18 | - |