Certified shorthand reporter vs customer service representative

The differences between certified shorthand reporters and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a certified shorthand reporter has an average salary of $64,522, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a certified shorthand reporter include medical terminology, district court and proofread. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Certified shorthand reporter vs customer service representative overview

	Certified Shorthand Reporter	Customer Service Representative
Yearly salary	$64,522	$32,260
Hourly rate	$31.02	$15.51
Growth rate	7%	-4%
Number of jobs	35,859	209,515
Job satisfaction	-	4
Most common degree	Associate Degree, 36%	High School Diploma, 33%
Average age	52	40
Years of experience	-	12

Certified shorthand reporter vs customer service representative salary

Certified shorthand reporters and customer service representatives have different pay scales, as shown below.

	Certified Shorthand Reporter	Customer Service Representative
Average salary	$64,522	$32,260
Salary range	Between $45,000 And $92,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between certified shorthand reporter and customer service representative education

There are a few differences between a certified shorthand reporter and a customer service representative in terms of educational background:

	Certified Shorthand Reporter	Customer Service Representative
Most common degree	Associate Degree, 36%	High School Diploma, 33%
Most common major	Legal Support Services	Business
Most common college	Stanford University	-

Certified shorthand reporter vs customer service representative demographics

Here are the differences between certified shorthand reporters' and customer service representatives' demographics:

	Certified Shorthand Reporter	Customer Service Representative
Average age	52	40
Gender ratio	Male, 13.7% Female, 86.3%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 3.3% Unknown, 4.4% Hispanic or Latino, 5.6% Asian, 1.4% White, 85.0% American Indian and Alaska Native, 0.2%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	5%	7%

Differences between certified shorthand reporter and customer service representative duties and responsibilities

Certified shorthand reporter example responsibilities.

Manage client expenses and prepare billing and financial statements using PClaw and reconcile attorney's escrow and general accounts using QuickBooks.
Proofread and prepare transcripts in compliance with California law.
Transcribe depositions into readable form, proofread and forward to attorney for his own review/use.
Prepare deposition transcripts using computer-assist transcription systems.
Obtain and review medical records, draft notices to consumer and deposition subpoenas, and transcribe communications.
Attend seminars to ensure proper CE credits are obtain for state and national certifications.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Certified shorthand reporter vs customer service representative skills

Common certified shorthand reporter skills

Medical Terminology, 49%
District Court, 49%
Proofread, 1%
Transcription, 1%
Legal Depositions, 0%
Legal Proceedings, 0%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Certified Shorthand Reporter
Certified Shorthand Reporter vs Customer Service Representative

Updated January 8, 2025

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