Chinatown Community Development Center jobs in San Francisco, CA - 24 jobs

Job Description Job Summary: The Senior Director of Portfolio Operations is responsible for the operational success and strategic alignment of the Property Management department and the Compliance and Data teams. S/he works strategically with those teams to ensure that CCDC has strong systems, tools, staffing, policies and workflows to meet the needs of our residents and the community. Working with the teams s/he manages as well as the Director of Asset Management and members of the Fiscal team, s/he manages metrics and identifies solutions to ensure that the properties are occupied, operating well, fiscally viable, and in compliance with financial covenants and regulatory requirements. S/he is responsible for meeting the compliance requirements necessary for short-term and long-term affordability and sustainability. The Director is also responsible for aligning the property operation teams with broader organizational goals and values, including those around community building and resident leadership development. S/he supports and develops leaders of the property operations teams, helping to develop strong systems and build their leadership strengths. Status: Full-time, Exempt, Regular Location: Chinatown neighborhood, San Francisco Hours: Monday - Friday, general business hours, occasional evenings and weekends Salary: $175,750 - $185,000 annually, Comprehensive benefits The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. General Job Responsibilities: Incumbent Profile The ideal incumbent must have a strong commitment to working in a progressive community development and mission-driven organization. S/he must possess excellent organizational and leadership skills, excellent verbal and written communication skills, strong analytical and financial skills and an ability to work independently and as a team player. S/he must possess a strong background and proven experience with supervision. A minimum of ten (10) years experience with affordable property management, community development and non-profit management is required. An advanced degree such as an MBA, MPP, or MPA is preferred. Property Management, Compliance and Data Provide leadership and support to Property Management and Compliance and Data team staff, with a focus on strategic priorities, coaching, and developing staff capabilities Work with team leads to develop and implement strategic goals and objectives for the Property Management department and Compliance and Data teams Align PM Department and Compliance and Data teams with broader organizational goals including those around community building and resident leadership development. Assess staffing structure and positions within Data and Compliance and collaborate with DPM on PM staffing and structure Assess Compliance and Data team structure and build teams out Work with DPM to develop and refine systems to monitor operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies Work with teams to develop strong dashboard and analytics to help understand, assess and improve property operations work Assess systems and identify improvements in measurement and performance Work with DPM to ensure housing assets are performing at optimal levels financially and physically Ensure that appropriate staff training programs are in place and are effective Create and maintain a culture of excellence, accountability, professional growth and learning, especially in supervision Provide expertise on strategic initiatives Work with Data team to identify key operations data that can be shared out organizationally to inform organizational strategic decision-making and storytelling Work with teams to identify and implement software and hardware improvements for better financial and operational performance across the teams Financial: Provide strategic oversight and input into annual property budgets and maintenance/capital improvement plans to enhance the operations of each property Ensure that contracts are regularly reviewed and negotiated Review and monitor annual operating budgets for Property Management department and Compliance and Data teams Provide strategy on housing operations model Assist Property Management department and Compliance team in project planning with Housing Development department on management-related issues that can be identified in pre-development and construction Senior Management Oversight: Supervise, train, and oversee the work of the Director of Property Management and Compliance and Data team leads Ensure that staff positions are filled with competent, qualified staff Serve as needed as staff liaison to CCDC Board of Directors Work with Deputy Director of Operations to ensure that ET is monitoring the correct indicators for Property Management Administrative Management: Responsible for the recruitment, interview, and selection of directly supervised position vacancies Write and conduct performance reviews for staff supervised Develop work goals with staff supervised Ensure staff know and follow safe work practices and policies Approve annual work programs Property Management and Compliance and Data teams Other: Represent organization with governmental agencies, community groups and tenants Knowledge, Skills, and Experience: Strong management, supervision, team-building, problem-solving, and interpersonal skills Understanding of HUD/LIHTC/affordable housing regulatory agreements and compliance requirements, fair housing laws, San Francisco landlord/tenant regulations, affordable housing management principles, and the affordable housing development process Knowledge of 504/ADA regulations Staff management and supervision skills, ability to train others Budget preparation, analysis, monitoring skills Understanding of Chinatown CDC's mission and social/political context Experience with pro formas, PNAs, capital planning, portfolio financial planning, refinancing, and re-syndication Understanding of property management software programs (YARDI) Intermediate-level skills in Microsoft Word and Excel Prioritization and time management skills Conflict resolution, de-escalation, and negotiation skills Ability to work under pressure and meet deadlines Ability to review and analyze contracts, regulatory agreements, and loan documents Ability to represent the organization at public events Strong written and verbal communication skills Ability to operate within a very fast-paced, ever-changing environment Ability to work with people of diverse economic, social, and ethnic backgrounds Excellent motivational, leadership, supervisory and training skills Personable and able to interact with diverse populations internally and externally as the organization's representative Able to manage stress Minimum Qualifications: Five (5) years experience in progressive roles in affordable housing management or asset management Five (5) years experience as a Director of Property or Asset Management or demonstrated equivalent experience overseeing those functions in a mid-to-large size organization Familiarity with Yardi or equivalent software and LIHTC compliance requirements and procedures Preferred Qualifications: Master's Degree in Public Administration, Public Policy, or Business Administration Understanding of issues facing diverse low-income populations Experience working in low-income communities of urban neighborhoods Familiarity with city government, especially San Francisco Powered by JazzHR mg5A9OAfNd

A community-focused nonprofit organization in San Francisco is seeking a Manager to lead donor engagement efforts and oversee impactful special events. The ideal candidate will implement strategies for acquiring and cultivating donors, manage communications, and orchestrate successful events. This role requires a Bachelor's degree and five years of nonprofit fundraising experience. Strong communication skills and proficiency in donor management tools are essential. Comprehensive benefits package offered. #J-18808-Ljbffr

Job Summary: The Property Management Administrator is responsible for overseeing, maintaining and developing the Property Management department administrative systems while providing support to the Property Management team. This position supports the Director of Property Management and Associate Director of Property Management in other projects as assigned and provides feedback to consistently improve systems. The ideal candidate has excellent administrative and multi-tasking skills with attention to detail. This position may supervise others in the administrative functions of the Property management department. Status: Full-time, Non-exempt, Regular Location: Chinatown neighborhood, San Francisco Hours: Monday through Friday, 8:30a.m. to 5:00p.m. Salary: $30.67 - $32.28 per hour; Comprehensive benefits Schedule: Weekly Schedule. Onsite The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 37 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. Essential Functions Oversee, develop, and improve the Property Management department administrative systems Support Director of Property Management in assigned projects, and track data and results of various projects Support compliance in coordinating efforts on the welfare exemption project for property portfolio. Develop tracking tools/systems to enhance and organize property management systems. Job Responsibilities Oversee, develop, and improve the Property Management department administrative with enhance and organized systems Support the Director and Associate Director of Property Management in projects as assigned. Perform administrative tasks such as word-processing, photocopying, faxing, scanning, processing monthly department credit card statements, responding to phone calls/email inquiries about housing opportunities and referring building related matters to supervisor. Respond to phone and email inquiries about housing opportunities and building related matters and relying to the appropriate person and department. Ensure information accuracy is in centralized files for projects, residential and commercial property/tenant information, property management staff directory, staff training record, vendor contracts, utility accounts, etc. Draft, review, edit, proofread written materials such as forms, general correspondence and minutes for division, staff, committee or other meetings Lead welfare exemption project for property portfolio Lead the process of organizing annual department retreat, holiday party, and other department related events as assigned Monitor budget allocations for those assigned events Coordinate monthly Property Management Safety Meetings with Facilities Manager Assist with monthly process of the PM department credit card statements Take and distribute meeting notes. Ensure prompt follow up on requests from community and staff stakeholders. Distribute supplies, as may be needed, from time to time. Manage calendar of DPM and ADPM • Maintain excel spreadsheets for the PM department Assist in preparing annual operating budget templates, inputting the prior 12 months of financial statement and utilities data to each building. Other Embody organization values (respect & compassion, empowerment, teamwork) Contribute to a safe and pleasant work environment Follow policies and procedures, including safe work practices Other duties as assigned Knowledge, Skills, and Experience Capacity to work independently and effectively, prioritizing multiple tasks Develop materials for analytics or data related dashboards, using common Microsoft Office tools or YARDI Ability to improvise and think on your feet Ability to manage changing deadlines and work well under pressure Strong problem-solving skills Careful attention to detail Ability to exercise confidentiality Excellent written and verbal communication skills Ability to handle all forms of telephone calls calmly and professionally Excellent organizational skills Graphics skills for making flyers Education and Experience (Minimum Qualifications) Associate of Arts (AA) degree in Business Administration or related field Three (3) years administrative and/or property management experience Knowledge and experience in organizational effectiveness and operations management Extensive experience with Microsoft Bilingual in English and Cantonese Preferred Qualifications Property management experience Bi-lingual in English and Cantonese/Mandarin a plus

Job Summary: The Intensive Case Manager provides clinical intensive and comprehensive case management services in Cantonese and English to a diverse set of very low-income residents of the RAD apartments owned and managed by Chinatown CDC with SF Housing Authority subsidies. This position requires a motivated and resourceful person with the capacity to practice sensitivity to help address the needs of a diverse ethnic and vulnerable community through a trauma informed approach. This position is ideal for an individual who has a lens for social justice and equity for marginalized communities of color particularly the Chinese and Black /African American communities. This position is ideal for an individual with an interest in social work, mental health, affordable housing, and non-profit work. Status: Full-time, Nonexempt, Regular Location: Chinatown and North Beach neighborhood, San Francisco Hours: Monday through Friday, 9:00a.m. - 5:30p.m., plus some nights and weekends; flexible hours as needed Salary: $32.14 - $33.83 per hour; Comprehensive Benefits Schedule: Weekly Schedule. Hybrid (1-2 days remote) The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. Essential Functions Complete regular outreach and provide intake and assessments to new residents, inviting them to access services, as needed Provide on-going bilingual intensive case management including assistance with setting up medical and health appointments, creating service and housing stabilization plans, supporting site programming, employment services, and creating service plans. Utilize evidence-based clinical skills and practices, including, but not limited to motivational interviewing, de-escalation, conflict resolution Is part of an interdisciplinary care team supporting residents onsite Deal with housing stability issues and mediation with property management Help organize, attend, and lead interdisciplinary and interagency meetings and events with residents and community partners Provide crisis support during on-site critical incidents that may include triaging psychiatric evaluations, assessing safety factors and follow up, as deemed necessary Coordinate with our Clinical Director, APS, CPS, Crisis Mobile Support, and/or law enforcement for immediate medical support, domestic violence, Tarasoff, or other site safety concern Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules Perform wellness and emergency safety checks as needed Support and work closely with Resident Services Coordinators, Community Engagement Managers and other leadership to provide and coordinate ongoing supportive services With the Community Engagement Managers and Resident Services Manager, coordinate housing stability issues and mediation with property management and the SFHA. Helps organize and attend interdisciplinary and interagency meetings with residents Alongside Resident Services Manager as lead, attend Property Management and Resident Services coordination meetings and provide follow up resources and support In collaboration with the Clinical Di appropriate clinical support and referrals to Wellness Team Provide case management and counseling services to establish goals, support individualized action plans, and track resident progress towards meeting goals Field resident questions on operational protocols and procedures including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication. What You Will Do Conduct bilingual intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents Provide assistance and referrals to support residents to obtain or maintain benefits, increase income, and connect with community resources Work in collaboration with Property Management and the Housing Authority on housing stability issues and recertifications Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules Work with the Youth Team and Resident Services Coordinator to provide/coordinate services, events and activities that strengthen families Maintain resident files on all services provided, including intakes, needs assessments, annual and updated service plans, referrals, and outcomes Track resident services data in multiple databases on a regular basis Complete mandated MOHCD service reports, grant reports, activities budgets, program files, and other paperwork Assists residents with harm reduction practices such as accessing needle exchange programs Provide information for and/or assist with writing grant applications Conduct resident surveys to measure program goals and outcomes Participate in regular case conferences with the Intensive Case Manager team and Clinical Director Facilitate risk evaluation to determine the acuity degree and urgency of the resident's circumstances and appropriate level of intervention required Provide crisis support during on-site critical incidents that may include triaging psychiatric evaluations, assessing safety factors and follow up, as deemed necessary Coordinate with our Clinical Director, APS, CPS, Crisis Mobile Support, and/or law enforcement for immediate medical support, domestic violence, Tarasoff, or other site safety concern Provide conflict mediation support between residents and between residents and Property Management Perform health and wellness checks, as needed Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes Track resident services data in multiple databases on a regular basis Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork Attend meetings (PM/RS site, RS Team, Programs, All Staff) and mandatory trainings Other Embody Chinatown CDC's values (respect & compassion, empowerment, teamwork) Contribute to a safe and supportive work environment Follow policies, procedures, and safe work practices Other duties as assigned What You Bring General understanding of, and sensitivity to, issues related to trauma informed care, substance use, mental health, and aging in place amongst very low-income, vulnerable populations, especially among the monolingual Chinese communities. Fluency in writing and reading Chinese and speaking Cantonese Strong analytical, problem-solving, and follow-through skills Ability to collaborate with other social service agencies Ability to maintain confidentiality of information Capacity to operate independently, take initiative, and exercise independent judgment Ability to remain professional in stressful situations Ability to work effectively with culturally diverse populations Experience working on an interdisciplinary team Education and Experience ( Minimum Qualifications ) Bachelor's degree in social work or related field Three years of experience providing intensive case management services and referrals to low-income individuals, seniors and families with mental health and substance use histories Two years of experience working in resident services with knowledge of property management Bilingual and biliterate in English and Chinese (Cantonese) Knowledge of, and sensitivity to, the needs of low-income populations Experience with crisis de-escalation and the harm-reduction model Preferred Qualifications Master's degree of social work or related field Five years of experience in providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issues Three years of experience working with families in public housing Experience with support or psychoeducational groups

Job Summary: The Desk Clerk is responsible for maintaining safety and security of the building for all tenants. This position involves extensive interaction with staff, tenants, vendors, law enforcement, and visitors in compliance with Property Management Policy and House Rules. Status: Part-time, Nonexempt Location: San Francisco Hours: Saturday & Sunday, 12:00 a.m. to 8:00 a.m. Salary: $22.28 - 23.45 per hour Schedule: Onsite The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. Essential Functions Sign-in all visitors who enter and leave building in compliance with Property Management's Policies and Procedures as well as applicable House Rules Communicate all problems that occur after hours to the proper staff Update the daily log and/or other front desk forms Job Responsibilities Sign-in all visitors who enter and leave building Monitor all exits via surveillance footage + foot patrol of building during shift Update the daily log in detail to pass on information Report House Rules violations to the Property Manager Take initiative in calling 911 or non-emergency police per protocol and report all building emergencies to the On Site Manager, Property Manager and/or Property Supervisor Write up incident report and route to proper staff per protocol Respond to all building emergencies in the absence of On Site Manager, Property Manager or Property Supervisor Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas Other Embody organization values (respect & compassion, empowerment, teamwork) Contribute to a safe and pleasant work environment Follow policies, procedures, and safe work practices Other duties as assigned Knowledge, Skills, and Experience Pleasant and professional manner Takes initiative to problem solve Good written and verbal communication skills Ability to function under stressful circumstances Willingness to do varied tasks Calm disposition Minimum Qualifications Ability to work with people of diverse social, economic, and ethnic backgrounds Sensitivity to issues facing Family, homeless, disabled, and elderly populations Excellent interpersonal skills Preferred Qualifications Prior experience with security and/or reception work Excellent Customer Service Skills Familiarity with Microsoft Outlook, Word and Excel programs Bilingual in English and Chinese, Russian, and/or Spanish languages

Job Summary: This is a position integrated with the SRO Families United Collaborative (SROFUC). The SROFUC is a multiracial, multilingual collaboration of 5 community-based organizations (based in Chinatown, the Mission, the Tenderloin, and South of Market) that share the common goals of organizing and empowering families living in Single Room Occupancy (SRO) hotels to defend their rights, improve conditions in their buildings, access services, and seek decent housing. This position will work with representatives of those 5 community-based organizations (CBOs), on executing and delivering performance goals established by CCDC. Provide guidance and communication to each representative monthly, and, as required to maintain a high level of performance. This position will collect and review monthly performance data from the 5 CBOs, and while representing CCDC, submit collected quarterly data to funders, and present annually during programmatic auditing. This is a position integrated with the CCDC SRO Families Rental Subsidy Program (Rental Subsidy, or program). The Rental Subsidy program awards selected SRO families (Clients) with a long-term deep subsidy to cover the rent in a private market rental in San Francisco. The clients are required to pay at least 30% of their gross income towards rent, plus any expenses not included in the rental's base rent, such as utilities. The program has 3 subsidy organizers (RSOs) and one project coordinator (PC). This position would supervise, guide and mentor those positions. The RSOs assist the clients with routine and interim income recertifications, communication with landlords, agents, and or property managers, as well as organizing families for events, trainings, or general advocacy at varied civic engagement opportunities. Status: Full-time, Nonexempt, Regular Location: Chinatown neighborhood, San Francisco Hours: Monday through Friday, 9:00a.m. - 5:30p.m.,plus some weekend and night hours; must be flexible Salary: $37.45 - $39.42 per hour; Comprehensive benefits The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. What You Will Do Essential Functions Provide supervision and onboarding training to RSOs and Project Coordinator. Work with the Community Coalition Manager (CCM) to lead the implementation of the Rental Subsidy Program, from pre-application to post-application, and collaborate with the CCDC's cross-departmental teams (i.e., Compliance and Fiscal). Support the CCM in providing guidance and support to SROFUC members to achieve annual work outcomes and program goals. Promote civic engagement dialogues in the low-income community and assist in achieving objectives for civic engagement efforts. Job Responsibilities 1) Provide oversight to RSOs and PC. Supervise, train, support and oversee the work of supervised staff in job duties. Conduct annual performance reviews and develop work goals for staff supervised. Recruit, interview, and hire for vacancies in directly supervised positions. 2) Partner with the CCM to manage the Rental Subsidy Program to provide on-going housing assistance to families and ensure housing stability. Execute and assist team members with educational workshops and outreach to families living in SROs about the rental subsidy and the various available housing voucher programs. Review and support RSOs and PCs throughout the process of applying for rental subsidies or other housing opportunities, i.e., conducting family assessments, providing form completion assistance, submitting documentation to and communicating with subsidy and voucher administrators, and coordinating Project Based Voucher (PBV) building tours and Housing Choice Voucher (HCV) family briefings and/or workshops and events. Lead cross-team departmental collaboration to support RSOs and PCs in completing enrollment, mid-term and/or annual recertification efforts with rental subsidy families. Plan and develop program related surveys, including satisfaction surveys, for both SROFUC and Rental Subsidy programs. Conduct outreach education to property managers and owners on the Program and the benefits offered by their participation. Coordinate monthly meetings with cross-departmental teams by establishing monthly rotations and facilitating processes. Develop and provide training on Rental Subsidy and housing voucher programs to RSOs and related staff. Track and verify current, ongoing, or future prolonged spending on limited aim and term projects, and reviews and approves work expenses for supervised staff. Maintain a database of up-to-date information and track trends in private SROs and residential rental units, including reported rent averages, vacancy rates, or other information pertinent to SRO Families and Rental Subsidy program. Prepare and produce monthly reports, and track and generate budget reports and contract expenditures. Establish new partnerships and collaborations with community organizations and service for direct family referrals to and from supervised programs. 3) Provide administrative assistance and guide SROFUC CBOs in achieving annual deliverables and work goals. Communicate and provide ongoing guidance to the SROFUC CBOs to meet expectations and assist with designing language accessible outreach materials that CBOs may use. Coordinate monthly meetings and conduct quarterly site visits with SROFUC CBOs to provide oversight and training to CBOs staff to enhance understanding of Code Enforcement in SROs, and any additional pertinent training related to contract services and advocacy efforts, as well as reviewing reports and audit files, and maintaining updated information on internal or external audits. Prepare, generate and present reports to DBI and SROFUC CBOs on monthly and quarterly basis, while tracking individual CBOs' work progress and expenditure reports. Engage in the design process of the new centralized database for the Rental Subsidy program for data collection and reporting purposes, while collaborating with the IT team to migrate current Rental Subsidy data to the new database. 4) Support civic engagement efforts: Organize clients and advocate for the extension and expansion of the rental subsidy and the housing voucher programs to benefit SRO families as well as other policy initiatives and changes for the interest of the community. Assist the team in achieving strategic objectives for civic engagement efforts and promote civic engagement dialogues in the low-income community. 5) Other: Contribute to a safe and pleasant work environment. Follow policies, procedures, and safe work practices. Maintain confidentiality of participants' information. Maintain professional boundaries with participants. Other duties as assigned. What You Bring Commitment and desire to work with low income, immigrant families from diverse background and to empower them through organizing and providing services. Sensitivity and utmost confidentiality regarding family information and housing counseling cases. Experience in supervising a small team of skilled organizers. Strong interpersonal and communication skills. Proficiency in reading and writing Chinese, speaking fluent Cantonese. Ability to work independently as well as in a team structure. Ability to learn basic word processing/use a computer in Chinese. Ability to represent SRO Families United Collaborative and Chinatown CDC in a professional manner in their interaction with families and on their job duties. Ability to work flexible hours. Education and Experience (Minimum Qualifications) Ability to speak fluently in English. Biliterate in Chinese, fluent Cantonese speaking skills. Possession of high school degree or GED. Bachelor's Degree and one (1) year of experience in community organizing and advocacy and/or program or project management, in addition to one to two (1-2) years of supervisory experience. Proficiency with Microsoft Word and Excel Spreadsheet. Experience or familiarity with the Chinatown neighborhood especially pertaining to the low-income immigrant neighborhoods and issues relevant to the community. Preferred Qualifications Ability to communicate clearly verbally and in writing. Ability to speak and understand Mandarin and/or Taishanese. Experience in providing services, particularly to low-income family, elderly and disabled populations. Capacity to work evenings and weekends.

Job Summary: The Maintenance Supervisor supervises maintenance staff to provide residents with a well-maintained environment by performing maintenance repairs and custodial care in areas including but not limited to plumbing, carpentry and mechanical systems. This position involves extensive interaction with on-site staff and residents, as well as vendors and contractors. Provide direction, support, and training to maintenance and custodial staff, including assisting on the completion of work orders. Status: Full-time, Exempt, Regular Location: Chinatown neighborhood, San Francisco Hours: Monday through Friday regular business hours Building Portfolio: Tower Hotel, Swiss American,1150 Grant Ave, 665 Clay, 937 Clay Broadway Family Apartments, Clayton Hotel 657 Clay St, Bayside elderly housing, I hotel Salary: $76,694 - $80,621; Comprehensive benefits Schedule: Weekly Schedule. Onsite The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. What You Will Do Essential Functions Oversee the maintenance and repair efforts for an assigned portfolio, including all physical aspects of the property Ensure that all work meets CCDC safety and operating standards and any applicable laws and regulations Manage and supervise all maintenance and janitorial personnel including scheduling, assignment, direction, performance review, hiring and discipline consistent with company policy Order equipment and supplies, and arrange for outside vendors as necessary Meet with Property Manager to coordinate work schedules and assignments Establish work order tracking system and review all work orders for completeness and accuracy Assign and review all building repairs by responding to problems such as, but not limited to: boiler malfunctions, water leaks, sprinkler set-offs, clogged drains or pipes, broken light fixtures, etc Determine the scope of all maintenance projects and evaluate the need for outside vendors Secure bids for rehab and maintenance work in compliance with regulatory procedures Respond to exigent regulatory health and safety inspection violations Responsible for planning, preparing and executing your buildings' Preventative Maintenance Plan Set-up key and lock systems Assist Property Manager with daily/weekly inspection of the common areas for safety hazards or code violations Responsible for keeping accurate inventory of all tools and equipment Record all serial numbers of resident appliances according to appropriate regulatory procedures Assist Property Managers in compiling the Maintenance budgets for the buildings Keep maintenance work area in orderly condition Turn around resident units in compliance with Property Management Procedures Responsible for addressing emergency repairs and reporting incidents to supervisor Host safety meeting with Maintenance staff and submit meeting minutes Supervisory Duties Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices. Assess and assign work orders to appropriate staff, including offering training or assistance to complete the task if necessary Write and conduct performance reviews for maintenance and custodial staff Develop work goals for staff supervised Responsible for the recruitment, interview, and selection for directly supervised position vacancies Ensure staff knows and follows safe work practices and policies Order maintenance supplies What You Bring Ability to troubleshoot and prioritize work Capacity to work independently and exercise own judgment Knowledge of OSHA and CAL/OSHA and other safety and health code violations Knowledge of all applicable building codes and ability to recognize building code violations Working knowledge of Microsoft Windows, word, Excel, Outlook Good problem-solving skills Flexibility to adjust to changing situations and work conditions Ability to work with people of diverse economic, social and ethnic backgrounds Good verbal and written communication skills Education and Experience (Minimum Qualifications) Five (5) years of prior building maintenance and/or construction experience Three (3) years advanced experience in plumbing, carpentry, painting, electrical and mechanical systems Two (2) years of supervisory experience Prior experience with affordable residential housing or nonprofit organizations Preferred Qualifications Familiarity with diverse neighborhoods Ability to read blue prints and other construction drawings Ability to use maintenance function of property management software Maintenance and construction training classes, licenses, and certificates Three (3) years of supervisory experience

Job Summary: The on-site Property Manager oversees all aspects of the designated property's daily operations, ensuring safe living conditions for residents and a positive work environment for staff. S/he is responsible for ensuring the building(s) comply with funding agency regulations. The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations. S/he must understand and be sensitive to the issues that face low-income residents (families, seniors, formerly homeless) and practice sound personnel and building management practices. S/he must be very detail oriented and have a good grasp on mathematic calculations. S/he must be a critical thinker with a capacity to read, comprehend and retain information from complex documents, and to implement any changes in procedures seamlessly. This position requires working independently in an active and bustling neighborhood. Status: Full-time, Exempt Location: Chinatown neighborhood, San Francisco Hours: Monday through Friday, general business hours; Perform nightly duties (approximately 30 minutes per day) and on-call 24 hours daily for building emergencies Salary: $71,905 - $75,690 annually; Comprehensive benefits The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. General Job Responsibilities: Property Management : Oversee all aspects of the building(s)' daily operations, ensuring safe living conditions for residents Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies procedures Timely processes of paperwork for applications, move-ins, move-outs and certifications in compliance with federal, state and local regulatory agencies' procedure Ensure that vacant units are turned and rented in a timely manner an in accordance with Approved Rent Schedules and Rent Restrictions. Complete annual certifications completed timely to ensure zero past due recerts and ensure interim re-certifications and annual unit inspections are consistently processed Complete all regular reports including weekly/monthly vacancy reports, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investors Collect rents and security deposits, and make bank deposits Monitor site budget and report variances to Supervisor As applicable, along with Resident Manager, attend and contribute to resident meetings a minimum of once per month Work with CTCAC, HCD, Mayor's Office on Housing, and other program/agencies to ensure compliance Successfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standards Work with Asset Management to respond to investor or agency questions Work with SF Housing Authority to ensure proper subsidy payments are received monthly Work with Fiscal Department to process any necessary rent and/or subsidy write-offs at a minimum on a quarterly basis Successfully complete and pass the TCS (Tax Credit Specialist). The training will be approved and selected by the Compliance manager or property supervisor within the first 120 days of employment. Perform nightly security check on building floors (approximately 30 minutes per day) and lock up common areas as needed/or in the case of an emergency Separate recyclables, compostable, and landfill trash when needed Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outage, serious injury, medical emergency Respond to all telephone calls; otherwise, return calls as soon as possible Reside in resident manager unit and stay every night while on duty Clean building entrance, hallway, and community areas when needed Tenant Relations : Orient new residents to building site, policies and programs Respond to staff or resident grievances and provide problem resolution assistance Work with Resident Services staff on issues related resident housing retention Create a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rules Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 Coordinator Prepare tenant files for eviction procedures when applicable Building Safety : Conduct weekly/monthly unit and property inspections with the Maintenance Staff Report regularly to Supervisor on status of buildings, program, staff and residents Follow the organization's and Property Management policies and procedures, including safe work practices Supervisor y: Recruit, interview, and hire for job vacancies of directly supervised positions Train, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practices Complete performance reviews and work goals for staff supervised Review and approve timesheets, time-off, and work expenses of supervisees Ensure staff know and follow safe work practices and policies Ensure staff are in compliance with all Program Regulations Train staff on building and emergency procedures, resident rules, and record keeping Financial Responsibility and Authority : Develop, monitor, and maintain the property budget Answer budget variance questions Process, Code and Approve Accounts Payable Negotiate new and renewal vendor contracts that are financially beneficial to the property Oversee and reconcile petty cash Oversee expenditures for resident functions Other: Embody organization values (respect & compassion, empowerment, teamwork) Contribute to a safe and pleasant work environment Follow policies, procedures, and safe work practices Other duties as assigned Knowledge, Skills, and Experience: Pleasant and professional manner with calm disposition Ability to work with people of diverse social, economic, and ethnic backgrounds Ability to work independently and exercise own judgment in problem-solving Good written and verbal communication skills Good problem-solving skills and mathematical ability Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software Willingness to perform varied tasks with enthusiasm Minimum Qualifications: Three (3) years' experience in affordable residential property management Three (3) years prior supervisory experience Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH) Basic knowledge of landlord tenant issues and conflict resolution Knowledge of Fair Housing, ADA, and 504 compliance related issues Ability to interact with government agencies, other service providers, and the community High School diploma or GED equivalent Excellent administrative, organizational and written/verbal communication skills Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations Familiarity with the neighborhood of the work site Preferred Qualifications: Familiarity with diverse neighborhoods BA/BS Degree or equivalent in a related field Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations Familiar how to use Property Management Software (Yardi preferred) Bilingual in Cantonese, Spanish, or Russian Prior work experience in a Customer Service oriented role Lives on site as the Resident Manager

: The Maintenance Technician provides building residents with a well-maintained environment by performing maintenance repairs and custodial duties in areas including but not limited to plumbing, carpentry, electrical, painting, mechanical systems, and appliance repair. This position interacts extensively with on-site staff and residents, as well as vendors and contractors. Status: Full-time, Nonexempt Location: San Francisco Hours: Monday through Friday, 8:30 a.m. - 5:00 p.m., occasional evenings and weekends and on-call for building emergencies Salary: $25.31 - 26.65 per hour; Comprehensive benefits Schedule: Weekly Schedule. Onsite The Organization : A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. General Job Responsibilities : Meet with Supervisor or Property Manager to get work schedules and assignments Assist Property Manager with purchase orders Examine problems as outlined on work orders and assess/troubleshoot reported issues Perform building repairs by responding to problems such as, but not limited to: Boiler malfunctions Water leaks Sprinkler set-offs Clogged drains or pipes Broken light fixtures Ground fault interrupters Turn over vacant units in accordance with Property Management policy Log all information or duties performed on work order request forms in compliance with Property Management procedures Repair appliances such as: Washers Dryers Vacuum cleaners Stoves Refrigerators HVAC Change lock systems as directed Assist Property Manager with daily inspection of the common areas for safety hazards or code violations Assist Property Manager with semi-annual unit inspections Perform monthly inspections of Emergency Lights and Exits Complete all work orders as assigned Assist with pest control Perform custodial duties as needed Maintain work area in orderly condition Knowledge, Skills, and Experience : Ability to use all janitorial equipment including, but not limited to: Carpet shampooer Floor buffer Vacuum Ability to use all basic maintenance equipment including, but not limited to, power tools (i.e. saws, drills, sanders, grinders, etc.) and hand tools (i.e. hammers, wrenches, etc) Knowledge of how to safely do the job of a Maintenance Technician of a building (proper use of ladders, preventing floor slippage, and trip hazards) Ability to troubleshoot and prioritize work Capacity to work independently and exercise own judgment Good problem-solving skills Flexibility to adjust to changing situations and work conditions Ability to work with people of diverse economic, social, and ethnic backgrounds Basic knowledge of CAL/OSHA and MSDS Good verbal and written communication skills Ability to change lock system Minimum Qualifications : Three (3) years of building maintenance and/or construction experience Basic computer skills Flexibility to work evenings and weekends as needed Preferred Qualifications : Prior experience with housing or nonprofit organizations Familiarity with diverse neighborhoods Maintenance and construction training classes, licenses, and certificates

Job Summary: The Senior Resident Services Coordinator plays a pivotal role in providing services, fostering community engagement, and implementing programming for residents of Single Room Occupancy (SRO) hotels in the Chinatown/North Beach neighborhoods. This position will staff an SRO service hub that serves all SRO residents, with a specific focus on the 937 Clay and Swiss American Hotel properties. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals' quality of life. This position is responsible for planning and coordinating on-going onsite programming including health and wellness, aging-in-place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS, and clinical support; utilizes clinical techniques such as de-escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents; and supports residents around housing stabilization needs. Status: Full-time, Nonexempt, Regular Location: Chinatown neighborhood, San Francisco Hours: Monday through Friday 9:00 a.m. to 5:30 p.m., plus some nights and weekends Salary: $31.16 - $32.81 per hour; Comprehensive benefits The Organization : A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. What You Will Do Act as a core member of the SRO service hub team, serving CCDC's SRO residents Offer ongoing supportive services to residents including case management, information and referral, housing stability assistance, leading coordination with Property Management and other third-party providers Collaborate with onsite staff, other CCDC departments, and city funders in optimizing service delivery Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops Build, maintain, and monitor relationships with social service agencies to bring additional programming to the property Provide technical assistance, staffing support and translation services to all resident groups Support residents facing housing stability issues, including applying for rental assistance. Lead other resident services team's projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities Mentor new Resident Services site staff including participating in staff shadowing during onboarding Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication. Order and physically shop for and purchase program supplies Triage with multiple CCDC departments to support residents involved in relocation Gather, track and provide information for city mandated reporting What You Bring Case Management/ Information and Referral/Housing Education: Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable. Assist in crisis intervention and coordinate with comprehensive crisis team, APS, and other external agencies as needed Develop on-going cooperative network of government and social service agencies Serve as an advocate and liaison for residents with service agencies and/or property management Work in partnership with residents on their rights and responsibilities as tenants Work on site relocation projects, supporting residents to ensure continuum of care- Triage with multiple CCDC departments to support residents involved in relocation Resident Community Building: Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills Provide mediation between residents when needed Support resident leadership and empowerment through resident volunteerism or existing resident groups Work with property staff and residents to develop and implement activities and systems that promote safety and security Educate and/or link residents to community/neighborhood projects that impact their quality of life Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues Administrative: Track resident services data in multiple databases on a regular basis Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork Provide information for and/or assist with writing grant applications Conduct resident surveys to measure programs Create monthly calendar of events and activities, and produce outreach flyers Assist in recruiting and supervising volunteers Assist Resident Services team and at organization events Attend meetings and trainings Other: Represent organization to residents and community agencies Contribute to a safe and pleasant work environment Follow policies and procedures, including safe work practices Other duties as assigned Knowledge, Skills, and Experience Ability to work with people from ethnically and socio-economically diverse backgrounds Sensitivity to issues facing elderly populations Ability to facilitate group activities with challenging participants Crisis de-escalation and resolution skills Education and Experience (Minimum Qualifications) Academic qualifications: Bachelor's Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities One year of experience in developing, organizing, and implementing group activities One year of experience working with older adults Experience in program planning, facilitating meetings, and conducting training Ability to work effectively with culturally diverse populations Bilingual in English/Cantonese Knowledge of, and sensitivity to, the needs of low-income people Ability to travel throughout San Francisco Preferred Qualifications Knowledge of public benefits and how to screen for benefits eligibility Experience providing services to seniors and adults with substance use/mental health needs Experience working in a Permanent Supportive Housing environment Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents Experience working within a Harm Reduction Model Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site

At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses - and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! The Rowan District Manager of Studios will oversee the operations of Rowan studio locations within their designated region, playing a pivotal role in our continued expansion across the country. This position is responsible for leading and developing Studio Managers, with a strong focus on driving sales, enhancing the Rowan piercing experience, and maintaining Rowan's high standards for customer service, safety, and operational efficiency. The District Manager will ensure consistency across all studios by providing comprehensive sales training, coaching, and building high-performing teams that are experts in both product knowledge and piercing. Consistent studio visits are required to maintain a strong presence, align with company objectives, and support growth and profitability. Additionally, the District Manager will drive new and repeat client engagement through local in-store events, community partnerships, and clienteling efforts. This role reports directly to a Regional General Manager. We are looking for an enthusiastic, customer-obsessed District Manager to join our team and oversee our studios in California!What you'll be doing: Leadership + Team Development: Lead, mentor, and develop Area and Studio Managers to ensure they meet performance standards, are equipped to manage their teams effectively, meet Rowan's operational expectations, and cultivate a positive, customer-centric studio culture. Provide regular, constructive feedback to Area and Studio Managers to help them improve their performance and leadership skills. Prioritize dedicated time to support studios facing challenges with employee retention and operational performance, providing guidance to elevate them to Rowan's standards. Ensure that managers are effectively addressing and resolving employee issues in a timely manner, fostering a positive work environment and maintaining team morale. Guide managers on best practices for handling employee relations, including performance management, conflict resolution, and team development. Act as a resource for managers when dealing with complex employee issues, offering advice and support to ensure issues are handled in line with company policies and values. Monitor the handling of employee issues across studios to ensure consistency and adherence to Rowan's standards. Operational Excellence: Oversee the day-to-day operations of 5-12 studio locations, ensuring each location adheres to Rowan's policies, procedures, and brand standards. Conduct regular 8 hour shift studio visits to assess performance, provide guidance, and ensure operational excellence. Analyze sales data, customer feedback, and operational reports to identify trends and areas for improvement; implement immediate feedback and corrective actions as necessary. Validate and track studios' progress through Dashboard Checklists and take appropriate action. Ensure studios maintain a clean, safe, and welcoming environment that complies with health and safety regulations, particularly regarding piercing procedures. Sales + Profitability: Drive sales growth and profitability across all locations by setting clear performance targets, monitoring progress, and implementing strategies to achieve goals. Work with Studio Managers to optimize product displays, manage inventory, and execute promotional activities that align with company goals. Monitor financial performance, manage budgets, and ensure that all locations operate within their financial targets. Customer Experience: Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience. Champion Rowan's commitment to address escalated customer concerns or complaints professionally, ensuring swift resolution and maintaining customer satisfaction. Communication + Collaboration: Serve as the primary point of contact between studio locations and corporate teams, ensuring clear and effective communication of company initiatives, policies, and goals. Ensure stores are clear on SOPs expectations and that they are executed in a timely and efficient manner. Report regularly on district performance, opportunities and successes to corporate leadership. Partner with the HR team to recruit, interview, and select top talent for open studio positions, ensuring alignment with Rowan's values and customer-centric approach. Oversee the onboarding and training process for new hires, ensuring a smooth integration into the team and consistent delivery of the Rowan experience across all studios. Strategic Planning: Participate in the strategic planning process for the district, contributing insights on market trends, customer preferences, and operational opportunities. Partner with key stakeholders and assist in the opening of new studio locations within the district, including staffing, training, and setup to ensure a successful launch. What you'll bring Proven experience in multi-unit retail management, with a strong track record of driving sales and operational excellence across all locations. Exceptional leadership skills, with experience in coaching, mentoring, and developing teams. Strong organizational and multitasking abilities, with the capacity to manage multiple locations effectively. Excellent communication skills, with the ability to build relationships and influence across all levels of the organization. Analytical skills with the ability to interpret sales data, identify trends, and make data-driven decisions. Big picture mindset, able to anticipate changing needs and comfortable managing change. Competitive and business-driven. There's not a goal out there you won't achieve. Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences. Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents). Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales. Knowledge of health and safety regulations, particularly related to ear piercing, is a plus. This role requires frequent travel (up to 75%) within the assigned district. Previous retail management experience in California required. Must be able to work flexible hours, including weekends and holidays, as needed. Full-Time Benefits & Perks Medical/Dental/Vision Health Plans Long-term Disability Life Insurance 401k and Roth IRA Plans Paid accrued vacation, sick, and holidays Employee discounts on our amazing products! About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses-and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”. Check us out on CNBC's How I Made ItCheck us out on the TODAY Show on NBC - How 1 woman is reinventing the ear piercing experience (today.com) How Rowan Has Created a New Pathway for Nurses Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you're on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply! Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

Job Description Job Summary: The Property Management Administrator is responsible for overseeing, maintaining and developing the Property Management department administrative systems while providing support to the Property Management team. This position supports the Director of Property Management and Associate Director of Property Management in other projects as assigned and provides feedback to consistently improve systems. The ideal candidate has excellent administrative and multi-tasking skills with attention to detail. This position may supervise others in the administrative functions of the Property management department. Status: Full-time, Non-exempt, Regular Location: Chinatown neighborhood, San Francisco Hours: Monday through Friday, 8:30a.m. to 5:00p.m. Salary: $30.67 - $32.28 per hour; Comprehensive benefits Schedule: Weekly Schedule. Onsite The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 37 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. Essential Functions Oversee, develop, and improve the Property Management department administrative systems Support Director of Property Management in assigned projects, and track data and results of various projects Support compliance in coordinating efforts on the welfare exemption project for property portfolio. Develop tracking tools/systems to enhance and organize property management systems. Job Responsibilities Oversee, develop, and improve the Property Management department administrative with enhance and organized systems Support the Director and Associate Director of Property Management in projects as assigned. Perform administrative tasks such as word-processing, photocopying, faxing, scanning, processing monthly department credit card statements, responding to phone calls/email inquiries about housing opportunities and referring building related matters to supervisor. Respond to phone and email inquiries about housing opportunities and building related matters and relying to the appropriate person and department. Ensure information accuracy is in centralized files for projects, residential and commercial property/tenant information, property management staff directory, staff training record, vendor contracts, utility accounts, etc. Draft, review, edit, proofread written materials such as forms, general correspondence and minutes for division, staff, committee or other meetings Lead welfare exemption project for property portfolio Lead the process of organizing annual department retreat, holiday party, and other department related events as assigned Monitor budget allocations for those assigned events Coordinate monthly Property Management Safety Meetings with Facilities Manager Assist with monthly process of the PM department credit card statements Take and distribute meeting notes. Ensure prompt follow up on requests from community and staff stakeholders. Distribute supplies, as may be needed, from time to time. Manage calendar of DPM and ADPM • Maintain excel spreadsheets for the PM department Assist in preparing annual operating budget templates, inputting the prior 12 months of financial statement and utilities data to each building. Other Embody organization values (respect & compassion, empowerment, teamwork) Contribute to a safe and pleasant work environment Follow policies and procedures, including safe work practices Other duties as assigned Knowledge, Skills, and Experience Capacity to work independently and effectively, prioritizing multiple tasks Develop materials for analytics or data related dashboards, using common Microsoft Office tools or YARDI Ability to improvise and think on your feet Ability to manage changing deadlines and work well under pressure Strong problem-solving skills Careful attention to detail Ability to exercise confidentiality Excellent written and verbal communication skills Ability to handle all forms of telephone calls calmly and professionally Excellent organizational skills Graphics skills for making flyers Education and Experience (Minimum Qualifications) Associate of Arts (AA) degree in Business Administration or related field Three (3) years administrative and/or property management experience Knowledge and experience in organizational effectiveness and operations management Extensive experience with Microsoft Bilingual in English and Cantonese Preferred Qualifications Property management experience Bi-lingual in English and Cantonese/Mandarin a plus Powered by JazzHR 9dh4fL6Lge

Job Description Job Summary: This is a position integrated with the SRO Families United Collaborative (SROFUC). The SROFUC is a multiracial, multilingual collaboration of 5 community-based organizations (based in Chinatown, the Mission, the Tenderloin, and South of Market) that share the common goals of organizing and empowering families living in Single Room Occupancy (SRO) hotels to defend their rights, improve conditions in their buildings, access services, and seek decent housing. This position will work with representatives of those 5 community-based organizations (CBOs), on executing and delivering performance goals established by CCDC. Provide guidance and communication to each representative monthly, and, as required to maintain a high level of performance. This position will collect and review monthly performance data from the 5 CBOs, and while representing CCDC, submit collected quarterly data to funders, and present annually during programmatic auditing. This is a position integrated with the CCDC SRO Families Rental Subsidy Program (Rental Subsidy, or program). The Rental Subsidy program awards selected SRO families (Clients) with a long-term deep subsidy to cover the rent in a private market rental in San Francisco. The clients are required to pay at least 30% of their gross income towards rent, plus any expenses not included in the rental's base rent, such as utilities. The program has 3 subsidy organizers (RSOs) and one project coordinator (PC). This position would supervise, guide and mentor those positions. The RSOs assist the clients with routine and interim income recertifications, communication with landlords, agents, and or property managers, as well as organizing families for events, trainings, or general advocacy at varied civic engagement opportunities. Status: Full-time, Nonexempt, Regular Location: Chinatown neighborhood, San Francisco Hours: Monday through Friday, 9:00a.m. - 5:30p.m.,plus some weekend and night hours; must be flexible Salary: $37.45 - $39.42 per hour; Comprehensive benefits The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. What You Will Do Essential Functions Provide supervision and onboarding training to RSOs and Project Coordinator. Work with the Community Coalition Manager (CCM) to lead the implementation of the Rental Subsidy Program, from pre-application to post-application, and collaborate with the CCDC's cross-departmental teams (i.e., Compliance and Fiscal). Support the CCM in providing guidance and support to SROFUC members to achieve annual work outcomes and program goals. Promote civic engagement dialogues in the low-income community and assist in achieving objectives for civic engagement efforts. Job Responsibilities 1) Provide oversight to RSOs and PC. Supervise, train, support and oversee the work of supervised staff in job duties. Conduct annual performance reviews and develop work goals for staff supervised. Recruit, interview, and hire for vacancies in directly supervised positions. 2) Partner with the CCM to manage the Rental Subsidy Program to provide on-going housing assistance to families and ensure housing stability. Execute and assist team members with educational workshops and outreach to families living in SROs about the rental subsidy and the various available housing voucher programs. Review and support RSOs and PCs throughout the process of applying for rental subsidies or other housing opportunities, i.e., conducting family assessments, providing form completion assistance, submitting documentation to and communicating with subsidy and voucher administrators, and coordinating Project Based Voucher (PBV) building tours and Housing Choice Voucher (HCV) family briefings and/or workshops and events. Lead cross-team departmental collaboration to support RSOs and PCs in completing enrollment, mid-term and/or annual recertification efforts with rental subsidy families. Plan and develop program related surveys, including satisfaction surveys, for both SROFUC and Rental Subsidy programs. Conduct outreach education to property managers and owners on the Program and the benefits offered by their participation. Coordinate monthly meetings with cross-departmental teams by establishing monthly rotations and facilitating processes. Develop and provide training on Rental Subsidy and housing voucher programs to RSOs and related staff. Track and verify current, ongoing, or future prolonged spending on limited aim and term projects, and reviews and approves work expenses for supervised staff. Maintain a database of up-to-date information and track trends in private SROs and residential rental units, including reported rent averages, vacancy rates, or other information pertinent to SRO Families and Rental Subsidy program. Prepare and produce monthly reports, and track and generate budget reports and contract expenditures. Establish new partnerships and collaborations with community organizations and service for direct family referrals to and from supervised programs. 3) Provide administrative assistance and guide SROFUC CBOs in achieving annual deliverables and work goals. Communicate and provide ongoing guidance to the SROFUC CBOs to meet expectations and assist with designing language accessible outreach materials that CBOs may use. Coordinate monthly meetings and conduct quarterly site visits with SROFUC CBOs to provide oversight and training to CBOs staff to enhance understanding of Code Enforcement in SROs, and any additional pertinent training related to contract services and advocacy efforts, as well as reviewing reports and audit files, and maintaining updated information on internal or external audits. Prepare, generate and present reports to DBI and SROFUC CBOs on monthly and quarterly basis, while tracking individual CBOs' work progress and expenditure reports. Engage in the design process of the new centralized database for the Rental Subsidy program for data collection and reporting purposes, while collaborating with the IT team to migrate current Rental Subsidy data to the new database. 4) Support civic engagement efforts: Organize clients and advocate for the extension and expansion of the rental subsidy and the housing voucher programs to benefit SRO families as well as other policy initiatives and changes for the interest of the community. Assist the team in achieving strategic objectives for civic engagement efforts and promote civic engagement dialogues in the low-income community. 5) Other: Contribute to a safe and pleasant work environment. Follow policies, procedures, and safe work practices. Maintain confidentiality of participants' information. Maintain professional boundaries with participants. Other duties as assigned. What You Bring Commitment and desire to work with low income, immigrant families from diverse background and to empower them through organizing and providing services. Sensitivity and utmost confidentiality regarding family information and housing counseling cases. Experience in supervising a small team of skilled organizers. Strong interpersonal and communication skills. Proficiency in reading and writing Chinese, speaking fluent Cantonese. Ability to work independently as well as in a team structure. Ability to learn basic word processing/use a computer in Chinese. Ability to represent SRO Families United Collaborative and Chinatown CDC in a professional manner in their interaction with families and on their job duties. Ability to work flexible hours. Education and Experience (Minimum Qualifications) Ability to speak fluently in English. Biliterate in Chinese, fluent Cantonese speaking skills. Possession of high school degree or GED. Bachelor's Degree and one (1) year of experience in community organizing and advocacy and/or program or project management, in addition to one to two (1-2) years of supervisory experience. Proficiency with Microsoft Word and Excel Spreadsheet. Experience or familiarity with the Chinatown neighborhood especially pertaining to the low-income immigrant neighborhoods and issues relevant to the community. Preferred Qualifications Ability to communicate clearly verbally and in writing. Ability to speak and understand Mandarin and/or Taishanese. Experience in providing services, particularly to low-income family, elderly and disabled populations. Capacity to work evenings and weekends. Powered by JazzHR an Utevb3DC

Job Description Job Summary: The Maintenance Supervisor supervises maintenance staff to provide residents with a well-maintained environment by performing maintenance repairs and custodial care in areas including but not limited to plumbing, carpentry and mechanical systems. This position involves extensive interaction with on-site staff and residents, as well as vendors and contractors. Provide direction, support, and training to maintenance and custodial staff, including assisting on the completion of work orders. Status: Full-time, Exempt, Regular Location: Chinatown neighborhood, San Francisco Hours: Monday through Friday regular business hours Building Portfolio: Tower Hotel, Swiss American,1150 Grant Ave, 665 Clay, 937 Clay Broadway Family Apartments, Clayton Hotel 657 Clay St, Bayside elderly housing, I hotel Salary: $76,694 - $80,621; Comprehensive benefits Schedule: Weekly Schedule. Onsite The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. What You Will Do Essential Functions Oversee the maintenance and repair efforts for an assigned portfolio, including all physical aspects of the property Ensure that all work meets CCDC safety and operating standards and any applicable laws and regulations Manage and supervise all maintenance and janitorial personnel including scheduling, assignment, direction, performance review, hiring and discipline consistent with company policy Order equipment and supplies, and arrange for outside vendors as necessary Meet with Property Manager to coordinate work schedules and assignments Establish work order tracking system and review all work orders for completeness and accuracy Assign and review all building repairs by responding to problems such as, but not limited to: boiler malfunctions, water leaks, sprinkler set-offs, clogged drains or pipes, broken light fixtures, etc Determine the scope of all maintenance projects and evaluate the need for outside vendors Secure bids for rehab and maintenance work in compliance with regulatory procedures Respond to exigent regulatory health and safety inspection violations Responsible for planning, preparing and executing your buildings' Preventative Maintenance Plan Set-up key and lock systems Assist Property Manager with daily/weekly inspection of the common areas for safety hazards or code violations Responsible for keeping accurate inventory of all tools and equipment Record all serial numbers of resident appliances according to appropriate regulatory procedures Assist Property Managers in compiling the Maintenance budgets for the buildings Keep maintenance work area in orderly condition Turn around resident units in compliance with Property Management Procedures Responsible for addressing emergency repairs and reporting incidents to supervisor Host safety meeting with Maintenance staff and submit meeting minutes Supervisory Duties Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices. Assess and assign work orders to appropriate staff, including offering training or assistance to complete the task if necessary Write and conduct performance reviews for maintenance and custodial staff Develop work goals for staff supervised Responsible for the recruitment, interview, and selection for directly supervised position vacancies Ensure staff knows and follows safe work practices and policies Order maintenance supplies What You Bring Ability to troubleshoot and prioritize work Capacity to work independently and exercise own judgment Knowledge of OSHA and CAL/OSHA and other safety and health code violations Knowledge of all applicable building codes and ability to recognize building code violations Working knowledge of Microsoft Windows, word, Excel, Outlook Good problem-solving skills Flexibility to adjust to changing situations and work conditions Ability to work with people of diverse economic, social and ethnic backgrounds Good verbal and written communication skills Education and Experience (Minimum Qualifications) Five (5) years of prior building maintenance and/or construction experience Three (3) years advanced experience in plumbing, carpentry, painting, electrical and mechanical systems Two (2) years of supervisory experience Prior experience with affordable residential housing or nonprofit organizations Preferred Qualifications Familiarity with diverse neighborhoods Ability to read blue prints and other construction drawings Ability to use maintenance function of property management software Maintenance and construction training classes, licenses, and certificates Three (3) years of supervisory experience Powered by JazzHR xrpd UBJlwG

Job Description Job Summary: The Intensive Case Manager provides clinical intensive and comprehensive case management services in Cantonese and English to a diverse set of very low-income residents of the RAD apartments owned and managed by Chinatown CDC with SF Housing Authority subsidies. This position requires a motivated and resourceful person with the capacity to practice sensitivity to help address the needs of a diverse ethnic and vulnerable community through a trauma informed approach. This position is ideal for an individual who has a lens for social justice and equity for marginalized communities of color particularly the Chinese and Black /African American communities. This position is ideal for an individual with an interest in social work, mental health, affordable housing, and non-profit work. Status: Full-time, Nonexempt, Regular Location: Chinatown and North Beach neighborhood, San Francisco Hours: Monday through Friday, 9:00a.m. - 5:30p.m., plus some nights and weekends; flexible hours as needed Salary: $32.14 - $33.83 per hour; Comprehensive Benefits Schedule: Weekly Schedule. Hybrid (1-2 days remote) The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. Essential Functions Complete regular outreach and provide intake and assessments to new residents, inviting them to access services, as needed Provide on-going bilingual intensive case management including assistance with setting up medical and health appointments, creating service and housing stabilization plans, supporting site programming, employment services, and creating service plans. Utilize evidence-based clinical skills and practices, including, but not limited to motivational interviewing, de-escalation, conflict resolution Is part of an interdisciplinary care team supporting residents onsite Deal with housing stability issues and mediation with property management Help organize, attend, and lead interdisciplinary and interagency meetings and events with residents and community partners Provide crisis support during on-site critical incidents that may include triaging psychiatric evaluations, assessing safety factors and follow up, as deemed necessary Coordinate with our Clinical Director, APS, CPS, Crisis Mobile Support, and/or law enforcement for immediate medical support, domestic violence, Tarasoff, or other site safety concern Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules Perform wellness and emergency safety checks as needed Support and work closely with Resident Services Coordinators, Community Engagement Managers and other leadership to provide and coordinate ongoing supportive services With the Community Engagement Managers and Resident Services Manager, coordinate housing stability issues and mediation with property management and the SFHA. Helps organize and attend interdisciplinary and interagency meetings with residents Alongside Resident Services Manager as lead, attend Property Management and Resident Services coordination meetings and provide follow up resources and support In collaboration with the Clinical Di appropriate clinical support and referrals to Wellness Team Provide case management and counseling services to establish goals, support individualized action plans, and track resident progress towards meeting goals Field resident questions on operational protocols and procedures including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication. What You Will Do Conduct bilingual intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents Provide assistance and referrals to support residents to obtain or maintain benefits, increase income, and connect with community resources Work in collaboration with Property Management and the Housing Authority on housing stability issues and recertifications Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules Work with the Youth Team and Resident Services Coordinator to provide/coordinate services, events and activities that strengthen families Maintain resident files on all services provided, including intakes, needs assessments, annual and updated service plans, referrals, and outcomes Track resident services data in multiple databases on a regular basis Complete mandated MOHCD service reports, grant reports, activities budgets, program files, and other paperwork Assists residents with harm reduction practices such as accessing needle exchange programs Provide information for and/or assist with writing grant applications Conduct resident surveys to measure program goals and outcomes Participate in regular case conferences with the Intensive Case Manager team and Clinical Director Facilitate risk evaluation to determine the acuity degree and urgency of the resident's circumstances and appropriate level of intervention required Provide crisis support during on-site critical incidents that may include triaging psychiatric evaluations, assessing safety factors and follow up, as deemed necessary Coordinate with our Clinical Director, APS, CPS, Crisis Mobile Support, and/or law enforcement for immediate medical support, domestic violence, Tarasoff, or other site safety concern Provide conflict mediation support between residents and between residents and Property Management Perform health and wellness checks, as needed Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes Track resident services data in multiple databases on a regular basis Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork Attend meetings (PM/RS site, RS Team, Programs, All Staff) and mandatory trainings Other Embody Chinatown CDC's values (respect & compassion, empowerment, teamwork) Contribute to a safe and supportive work environment Follow policies, procedures, and safe work practices Other duties as assigned What You Bring General understanding of, and sensitivity to, issues related to trauma informed care, substance use, mental health, and aging in place amongst very low-income, vulnerable populations, especially among the monolingual Chinese communities. Fluency in writing and reading Chinese and speaking Cantonese Strong analytical, problem-solving, and follow-through skills Ability to collaborate with other social service agencies Ability to maintain confidentiality of information Capacity to operate independently, take initiative, and exercise independent judgment Ability to remain professional in stressful situations Ability to work effectively with culturally diverse populations Experience working on an interdisciplinary team Education and Experience ( Minimum Qualifications ) Bachelor's degree in social work or related field Three years of experience providing intensive case management services and referrals to low-income individuals, seniors and families with mental health and substance use histories Two years of experience working in resident services with knowledge of property management Bilingual and biliterate in English and Chinese (Cantonese) Knowledge of, and sensitivity to, the needs of low-income populations Experience with crisis de-escalation and the harm-reduction model Preferred Qualifications Master's degree of social work or related field Five years of experience in providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issues Three years of experience working with families in public housing Experience with support or psychoeducational groups Powered by JazzHR GOJLaktp1C

Job Description Job Summary: The on-site Property Manager oversees all aspects of the designated property's daily operations, ensuring safe living conditions for residents and a positive work environment for staff. S/he is responsible for ensuring the building(s) comply with funding agency regulations. The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations. S/he must understand and be sensitive to the issues that face low-income residents (families, seniors, formerly homeless) and practice sound personnel and building management practices. S/he must be very detail oriented and have a good grasp on mathematic calculations. S/he must be a critical thinker with a capacity to read, comprehend and retain information from complex documents, and to implement any changes in procedures seamlessly. This position requires working independently in an active and bustling neighborhood. Status: Full-time, Exempt Location: Chinatown neighborhood, San Francisco Hours: Monday through Friday, general business hours; Perform nightly duties (approximately 30 minutes per day) and on-call 24 hours daily for building emergencies Salary: $71,905 - $75,690 annually; Comprehensive benefits The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. General Job Responsibilities: Property Management : Oversee all aspects of the building(s)' daily operations, ensuring safe living conditions for residents Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies procedures Timely processes of paperwork for applications, move-ins, move-outs and certifications in compliance with federal, state and local regulatory agencies' procedure Ensure that vacant units are turned and rented in a timely manner an in accordance with Approved Rent Schedules and Rent Restrictions. Complete annual certifications completed timely to ensure zero past due recerts and ensure interim re-certifications and annual unit inspections are consistently processed Complete all regular reports including weekly/monthly vacancy reports, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investors Collect rents and security deposits, and make bank deposits Monitor site budget and report variances to Supervisor As applicable, along with Resident Manager, attend and contribute to resident meetings a minimum of once per month Work with CTCAC, HCD, Mayor's Office on Housing, and other program/agencies to ensure compliance Successfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standards Work with Asset Management to respond to investor or agency questions Work with SF Housing Authority to ensure proper subsidy payments are received monthly Work with Fiscal Department to process any necessary rent and/or subsidy write-offs at a minimum on a quarterly basis Successfully complete and pass the TCS (Tax Credit Specialist). The training will be approved and selected by the Compliance manager or property supervisor within the first 120 days of employment. Perform nightly security check on building floors (approximately 30 minutes per day) and lock up common areas as needed/or in the case of an emergency Separate recyclables, compostable, and landfill trash when needed Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outage, serious injury, medical emergency Respond to all telephone calls; otherwise, return calls as soon as possible Reside in resident manager unit and stay every night while on duty Clean building entrance, hallway, and community areas when needed Tenant Relations : Orient new residents to building site, policies and programs Respond to staff or resident grievances and provide problem resolution assistance Work with Resident Services staff on issues related resident housing retention Create a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rules Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 Coordinator Prepare tenant files for eviction procedures when applicable Building Safety : Conduct weekly/monthly unit and property inspections with the Maintenance Staff Report regularly to Supervisor on status of buildings, program, staff and residents Follow the organization's and Property Management policies and procedures, including safe work practices Supervisor y: Recruit, interview, and hire for job vacancies of directly supervised positions Train, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practices Complete performance reviews and work goals for staff supervised Review and approve timesheets, time-off, and work expenses of supervisees Ensure staff know and follow safe work practices and policies Ensure staff are in compliance with all Program Regulations Train staff on building and emergency procedures, resident rules, and record keeping Financial Responsibility and Authority : Develop, monitor, and maintain the property budget Answer budget variance questions Process, Code and Approve Accounts Payable Negotiate new and renewal vendor contracts that are financially beneficial to the property Oversee and reconcile petty cash Oversee expenditures for resident functions Other: Embody organization values (respect & compassion, empowerment, teamwork) Contribute to a safe and pleasant work environment Follow policies, procedures, and safe work practices Other duties as assigned Knowledge, Skills, and Experience: Pleasant and professional manner with calm disposition Ability to work with people of diverse social, economic, and ethnic backgrounds Ability to work independently and exercise own judgment in problem-solving Good written and verbal communication skills Good problem-solving skills and mathematical ability Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software Willingness to perform varied tasks with enthusiasm Minimum Qualifications: Three (3) years' experience in affordable residential property management Three (3) years prior supervisory experience Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH) Basic knowledge of landlord tenant issues and conflict resolution Knowledge of Fair Housing, ADA, and 504 compliance related issues Ability to interact with government agencies, other service providers, and the community High School diploma or GED equivalent Excellent administrative, organizational and written/verbal communication skills Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations Familiarity with the neighborhood of the work site Preferred Qualifications: Familiarity with diverse neighborhoods BA/BS Degree or equivalent in a related field Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations Familiar how to use Property Management Software (Yardi preferred) Bilingual in Cantonese, Spanish, or Russian Prior work experience in a Customer Service oriented role Lives on site as the Resident Manager Powered by JazzHR sx RsuziDXI

Job Description Job Summary: The Maintenance Technician provides building residents with a well-maintained environment by performing maintenance repairs and custodial duties in areas including but not limited to plumbing, carpentry, electrical, painting, mechanical systems, and appliance repair. This position interacts extensively with on-site staff and residents, as well as vendors and contractors. Status: Full-time, Nonexempt Location: San Francisco Hours: Monday through Friday, 8:30 a.m. - 5:00 p.m., occasional evenings and weekends and on-call for building emergencies Salary: $25.31 - 26.65 per hour; Comprehensive benefits Schedule: Weekly Schedule. Onsite The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. General Job Responsibilities: Meet with Supervisor or Property Manager to get work schedules and assignments Assist Property Manager with purchase orders Examine problems as outlined on work orders and assess/troubleshoot reported issues Perform building repairs by responding to problems such as, but not limited to: Boiler malfunctions Water leaks Sprinkler set-offs Clogged drains or pipes Broken light fixtures Ground fault interrupters Turn over vacant units in accordance with Property Management policy Log all information or duties performed on work order request forms in compliance with Property Management procedures Repair appliances such as: Washers Dryers Vacuum cleaners Stoves Refrigerators HVAC Change lock systems as directed Assist Property Manager with daily inspection of the common areas for safety hazards or code violations Assist Property Manager with semi-annual unit inspections Perform monthly inspections of Emergency Lights and Exits Complete all work orders as assigned Assist with pest control Perform custodial duties as needed Maintain work area in orderly condition Knowledge, Skills, and Experience: Ability to use all janitorial equipment including, but not limited to: Carpet shampooer Floor buffer Vacuum Ability to use all basic maintenance equipment including, but not limited to, power tools (i.e. saws, drills, sanders, grinders, etc.) and hand tools (i.e. hammers, wrenches, etc) Knowledge of how to safely do the job of a Maintenance Technician of a building (proper use of ladders, preventing floor slippage, and trip hazards) Ability to troubleshoot and prioritize work Capacity to work independently and exercise own judgment Good problem-solving skills Flexibility to adjust to changing situations and work conditions Ability to work with people of diverse economic, social, and ethnic backgrounds Basic knowledge of CAL/OSHA and MSDS Good verbal and written communication skills Ability to change lock system Minimum Qualifications: Three (3) years of building maintenance and/or construction experience Basic computer skills Flexibility to work evenings and weekends as needed Preferred Qualifications: Prior experience with housing or nonprofit organizations Familiarity with diverse neighborhoods Maintenance and construction training classes, licenses, and certificates Powered by JazzHR gu NcWg15y5

The Bilingual Resident Services Coordinator provides services to a diverse group of older adults, including formerly homeless seniors and those with various mental health and substance use histories, living at TransBay Block 2 West, a 150-unit senior supportive housing site in San Francisco's developing Salesforce Park and Transit area. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals' quality of life. This position is responsible for planning and coordinating on-going onsite programming including health and wellness, aging-in-place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS and clinical support; utilizes clinical techniques such as de-escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents; and supports residents around housing stabilization needs. Status: Full-time, Nonexempt Location: Chinatown neighborhood, San Francisco Hours: Monday through Friday, 9:00 a.m. to 5:30 p.m. plus some nights and weekends Salary: $29.45 - $31.01 per hour; Comprehensive benefits Schedule: Weekly Schedule. Hybrid (1 day remote) The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. What You Will Do: Offer on-going supportive services to residents including light case management, information and referral, housing stability assistance, coordination with Property Management and third party providers Collaborate with onsite staff, other CCDC departments, and city funders Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building Coordinate resident services teams projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops Build, maintain, and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property Provide technical assistance, staffing support and translation services to all resident groups Support residents facing housing stability issues including applying for rental assistance. Work on other resident services projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication Administer and manage community roof garden Gather, track and provide information for city mandated reporting What You Bring: Case Management/ Information and Referral/Housing Education: Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable Develop on-going cooperative network of government and social service agencies Serve as an advocate and liaison for residents with service agencies and/or property management Work in partnership with residents on their rights and responsibilities as tenants Resident Community Building: Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills Provide mediation between residents when needed Support resident leadership and empowerment through resident volunteerism or existing resident groups Work with property staff and residents to develop and implement activities and systems that promote safety and security Educate and/or link residents to community/neighborhood projects that impact their quality of life Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues Administrative: Track resident services data in multiple databases on a regular basis Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork Provide information for and/or assist with writing grant applications Conduct resident surveys to measure programs Create monthly calendar of events and activities, and produce outreach flyers Assist in recruiting and supervising volunteers Assist Resident Services team and at organization events Attend meetings and trainings Other: Represent organization to residents and community agencies Contribute to a safe and pleasant work environment Follow policies and procedures, including safe work practices Other duties as assigned Education and Experience (Minimum Qualifications): Academic qualifications: Bachelor's Degree in Social Work or related field and one (1) year of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, OR High school diploma or GED and a combination of four (4) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities Experience working with adults with mental health and or substance abuse issues One year of experience in developing, organizing, and implementing group activities One year of experience working with older adults Experience in program planning, facilitating meetings, and conducting training Ability to work effectively with culturally diverse populations Bilingual / biliterate in English/Cantonese Knowledge of, and sensitivity to, the needs of low-income people Ability to travel throughout San Francisco Preferred Qualifications: Knowledge of public benefits and how to screen for benefits eligibility Experience providing services to seniors and adults with substance use/mental health needs Experience working in a Permanent Supportive Housing environment Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents Experience working within a Harm Reduction Model Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site Prior experience measuring program outcomes Powered by JazzHR rxe BIp0Zt2

Job Summary: Chinatown Community Development Center (Chinatown CDC) seeks a dynamic and results-driven individual to lead donor engagement efforts and oversee the planning and execution of impactful special events. The Manager will design and implement strategies to acquire new donors, cultivate and steward existing relationships, manage donor communications, and orchestrate special events that foster community involvement and philanthropy. This role is essential to expanding Chinatown CDC's reach and revenue sources. Status: Full-time, Exempt, Regular Location: Chinatown neighborhood, San Francisco Hours: Onsite, Monday through Friday, 8:30 a.m. - 5:00 p.m. Salary: $96,211 - $101,275; Comprehensive benefits The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. Essential Functions Individual Giving: Develop and implement strategies to diversify revenue and increase philanthropic support from individual donors. Create and execute annual plans for donor acquisition, cultivation, solicitation, and stewardship in collaboration with the Director of Resource Development. Produce compelling donor-focused content for appeals, newsletters, direct mail, annual reports, and social media campaigns. Develop and launch new fundraising initiatives with the capacity to achieve six-figure goals annually. Analyze donor data in Chinatown CDC's CRM and conduct prospect research and wealth screening. Maintain accurate donor records, ensuring timely tracking, stewardship, and acknowledgment of all gifts. Special Events: Identify sponsorship opportunities and secure in-kind donations for the annual gala and other special events. Lead the planning, coordination, and execution of events-including building celebrations, donor cultivation activities, and related event platforms such as landing pages and online silent auction pages. Manage all event logistics, timelines, and volunteer coordination to ensure smooth and successful execution. Support Comprehensive Fund Development Efforts: Develop a strong understanding of Chinatown CDC's programs, mission, and community impact. Provide warm, professional, and timely customer service to donors, volunteers, partners, and stakeholders. Collaborate with the Director of Resource Development and team members on department-wide initiatives and special projects as assigned. Education and Experience (Minimum Qualifications) Bachelor's degree required. Minimum of five years of fundraising or development experience in a nonprofit environment. Preferred Qualifications Strong and creative content developer with experience in social media, donor communications, and marketing materials. Demonstrated success in implementing effective and innovative fundraising strategies. Highly organized, detail-oriented, and self-motivated with the ability to manage multiple projects, prioritize tasks, and meet tight deadlines. Collaborative team player who also works effectively independently with least supervision. Excellent written and verbal communication skills, including public speaking. Proficiency with donor management databases and prospect research tools. Technical proficiency in Salesforce CRM, Adobe InDesign, Canva, SharePoint, Microsoft Office Suite, and Microsoft Teams.