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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $82,809 | $39.81 |
| 2 | Boston, MA | $80,909 | $38.90 |
| 3 | Warren, NJ | $77,930 | $37.47 |
| 4 | New York, NY | $68,979 | $33.16 |
| 5 | Homer City, PA | $68,585 | $32.97 |
| 6 | Simsbury, CT | $66,680 | $32.06 |
| 7 | Los Angeles, CA | $56,636 | $27.23 |
| 8 | Chesapeake, VA | $54,453 | $26.18 |
| 9 | OFallon, MO | $52,866 | $25.42 |
| 10 | Ore City, TX | $50,789 | $24.42 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $115,082 | $55 | - |
| 2 | Flight Service Specialist | $106,761 | $51 | - |
| 3 | Senior Client Service Specialist | $95,974 | $46 | - |
| 4 | Customer Service Senior Associate | $91,084 | $44 | - |
| 5 | Customer Service Professional | $88,922 | $43 | - |
| 6 | Customer Relationship Specialist | $83,166 | $40 | - |
| 7 | Information Service Specialist | $78,273 | $38 | - |
| 8 | Specialist | $78,170 | $38 | 2 |
| 9 | Customer Solutions Specialist | $78,047 | $38 | 2 |
| 10 | Senior Technical Service Specialist | $77,708 | $37 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Citi | $81,237 | $39 | 18 |
| 2 | Morgan Stanley | $71,787 | $35 | 208 |
| 3 | AIG | $68,132 | $33 | 10 |
| 4 | Safeco Insurance | $61,673 | $30 | - |
| 5 | Prudential Retirement Insurance And Annuity Co | $60,171 | $29 | - |
| 6 | Greenhill & Co | $56,450 | $27 | - |
| 7 | Fireman's Fund Insurance Company | $52,538 | $25 | - |
| 8 | Combined Insurance | $42,658 | $21 | - |
| 9 | U.S. Securities and Exchange Commission | $41,102 | $20 | - |
| 10 | Genworth | $39,909 | $19 | 1 |
| 11 | The Vanguard Group | $38,617 | $19 | 6 |
| 12 | Legg Mason | $37,790 | $18 | - |
| 13 | Utica National Insurance Group | $37,669 | $18 | - |
| 14 | Great American Insurance | $37,284 | $18 | 3 |
| 15 | CNA Insurance | $36,878 | $18 | 11 |
| 16 | Crum & Forster | $36,863 | $18 | 6 |
| 17 | Zurich | $36,494 | $18 | 8 |
| 18 | The Hanover Insurance Group | $36,117 | $17 | 4 |
| 19 | State Auto Insurance | $35,853 | $17 | - |
| 20 | Kemper | $35,837 | $17 | 5 |