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Client program manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Jennifer Tockman,

Meaghan Goodman Ph.D.

Below we've compiled a list of the most critical client program manager skills. We ranked the top skills for client program managers based on the percentage of resumes they appeared on. For example, 16.8% of client program manager resumes contained project management as a skill. Continue reading to find out what skills a client program manager needs to be successful in the workplace.

15 client program manager skills for your resume and career

1. Project Management

Here's how client program managers use project management:

Improved client efficiency by evaluating & implementing processes through integration of project management tools.
Developed strategic plans to spread best practices across the Project Management and Construction Management teams.

2. Client Facing

Here's how client program managers use client facing:

Gathered client facing quotes that were utilized in successful marketing campaigns for new launches.
Work independently and collaboratively with colleagues to manage all client facing activities to support appropriate products.

3. Program Management

Here's how client program managers use program management:

Leverage strong combination of technology and client service to provide elite level program management for key customer.
Define processes for the PCCS Program Management team by gathering information to support program.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how client program managers use pos:

Plan and prepare budgets, program resources, SOW, RFQs, POs, and invoicing.

5. Client Relationships

Here's how client program managers use client relationships:

Managed vendor/client relationships associated with visibility initiatives.
Developed client relationships in increasing profitability as well as brand recognition.

6. Client Satisfaction

Here's how client program managers use client satisfaction:

Present implementation process emphasizing on best practices and product correlation to retain client satisfaction.
Delivered improved profitability and significantly increased client satisfaction.

7. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how client program managers use service delivery:

Execute contract management and direct strategies for service delivery and development of new business opportunities to meet revenue objectives.
Partner with key members of management to make service delivery enhancements, business requirements planning, and budget forecasting.

8. Client Programs

Here's how client program managers use client programs:

Managed client programs and scientific teams to deliver projects on time and up to corporate and group standards.
Developed, organized and promoted various client programs for the chapter.

9. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how client program managers use business development:

Assisted business development associates in identifying and marketing qualified candidates.
Performed business development through booking of trade shows.

10. Relationship Building

Relationship building is the act of building a lasting social connection with people whether online or in person. It's a soft skill required for those going into marketing, communication, and every other field that requires dealing with the public to help them connect better with people. It's also great as a personal skill for gaining meaningful relationships that can help one in the future.

Here's how client program managers use relationship building:

Managed relationship building activities between temporary employees and client personnel.
Consult with hiring managers to better understand clients' needs, maximizes level of service, and encourage relationship building.

11. Process Improvement

Here's how client program managers use process improvement:

Process improvements reduced inefficiencies related to preparing implementations for operational support, improving productivity by streamlining instructions and tools.
Developed and implemented vendor invoice review process improvements to validate charges that resulted in a savings.

12. Client Service

Here's how client program managers use client service:

Work with the assigned Client Service Executives to help drive program performance through reporting/analysis skills.
Directed client services program and managed a sales team of associates achieve monthly goals.

13. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how client program managers use crm:

Designed and presented a customer relationship management (CRM) system training program for North and South American associates.
Utilize integrated system of accounting, project tracking, reporting, CRM, and customer interface technology.

14. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how client program managers use client expectations:

Managed and directed client expectations on a weekly basis, contract negotiations and deliverables.
Provided leadership and training to ensure on-site Adecco team members exceed client expectations and experience individual career growth.

15. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how client program managers use human resources:

Take lead on site specific investigations, discussions and report recommendations to Human Resources leadership.
Coordinated meetings, developed meeting content and presented all human resources law updates.

What skills help Client Program Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young client program managers need?

Jennifer Tockman

Director of Career Development and BOLD Women's Leadership Network, Colby-Sawyer College

Flexibility, ability to adapt to whatever style work style, and the environment we are using given the world around us, working as a team (even if remote), can be a self-learner, especially in a private fashion. Excellent communication skills are also essential for success.

What technical skills for a client program manager stand out to employers?

Meaghan Goodman Ph.D.

Program Director & Assistant Professor, Maryville University

Speech-Language Pathologists help people improve their speech, language, swallowing, hearing, and other communication abilities. The goal of our profession is ultimately to help people effectively communicate and improve quality of life. Therefore, the skills that standout to employers are Speech-Language Pathologists who
-Like to think critically and problem solve,
-Are passionate about the field and demonstrate a desire to continually learn more,
-Are dedicated to serving people and helping them live their best lives,
-And those who possess strong advocacy skills!

What soft skills should all client program managers possess?

Dr. Daryl Green

Associate Professor of Business, Oklahoma Baptist University

The National Association of Colleges and Employers (NACE) has identified eight competencies associated with career readiness. These soft skills include career management, communication, critical thinking, cultural intelligence, digital literacy, leadership, professionalism, and teamwork. Sadly, most students are not aware of employers' expectation of career readiness competencies. College students who develop these career readiness competencies will be better prepared to compete for future job opportunities.

Do you want to know more?

List of client program manager skills to add to your resume

The most important skills for a client program manager resume and required skills for a client program manager to have include:

Project Management
Client Facing
Program Management
POS
Client Relationships
Client Satisfaction
Service Delivery
Client Programs
Business Development
Relationship Building
Process Improvement
Client Service
CRM

Client Expectations
Human Resources
Onsite
Customer Relationships
Business Reviews
Client Management
Quality Service
PMO
Project Scope
Disciplinary Actions
Quality Results
Unemployment Claims
SLA

Performance Management
Background Checks
Performance Reviews
Direct Reports
ATS
Client Issues
Open Orders
Strategic Objectives
Client Focus
General Management
Behavioral Interviews

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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