Client services project manager job description

Our Anchorage, AK laboratory is looking for an Environmental Client Services Project Manager to join their team! A Client Services Project Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. The Client Services Project Manager is expected to build strong working relationships with our clients and technical staff. This role is responsible for guiding successful, on-time completion of the clients' project beginning with the first contact (i.e request for quote, bottle kits, etc.), through the lab (i.e. analytical details, status, etc.), to the final deliverables and invoicing. The Client Services Project Manager will work within a functional group of Project Manager Assistants and other Client Service Specialists. This role is responsible for managing a dedicated portfolio of clients with lower complexities and/or annual analytical spend. The Client Services Project Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the Client Services team. The Client Services Project Manager will also be responsible for training and delegating tasks to Project Manager Assistants.
Job Functions

Acts as the main point of contact/client services representative for a dedicated list of clients with lower complexities and/or annual analytical spend.

Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.

Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties. Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects.

Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline

Responsible for keeping all accounts project managed and up to date and accurate.

Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status. Effective and efficient communication is key between all areas of the laboratory and the client and is the responsibility of the Project Manager.

Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results. A knowledge of environmental regulations is helpful, including: NPDES. SW-846.

Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc.

Reviews project data and invoicing for accuracy and completeness before sending final reports to the client.

Participates in offsite and/or virtual client meetings as coordinated with the Sales team

Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.

Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth.

• 3+ years as a Project Manager or marketing/advertising manager in the advertising, events, tourism media or entertainment industry.
• Ability to work autonomously and in a team environment while actively seeking solutions.
• Ability to anticipate and deliver to client’s needs.
• Strong analytical skills and budgeting experience, including Excel.
• Proficient in Microsoft Suite (PowerPoint, Word, Outlook, etc.) Adobe, and various social network platforms.
• Knowledge of Concept a plus
• Knowledge of local NYC and global instructions and attractions
• Excellent written and oral communication skills.

WHAT WE OFFER:

• A competitive salary between $60,000 - $84,999, commensurate with experience
• A generous PTO entitlement, including:
  • 20 days vacation per year
  • 3 personal/mental health days
  • 13 paid public holidays
  • 5 paid sick days
  • Summer Fridays
• Full medical, dental, and vision insurance.
• Flexible 40 hour week built around core hours M-F 10AM-5PM
• Hybrid position: minimum three days per week in office.
• Pet-friendly office

A Note on Diversity and Inclusion
At AKA, we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We’re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative, and helps us better understand the needs of the audiences we target with our campaigns.

AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

AKA NYC requires all new hires to be fully vaccinated against COVID-19 prior to the first date of on-site work. As required by applicable law, AKA will consider requests for Reasonable Accommodations.

Sound like a good fit? We’d love to hear from you!

Powered by JazzHR

OeVCBxZG5j

The Senior Project Manager in the eDiscovery Managed Services group serves as a key leader in successfully managing assigned client relationships through effective project coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.
A Senior Project Manager should take point / be involved in the following areas and specific tasks:
Onboarding/Professional Development:
Work with Client Services Manager in assessing potential candidates Empower teammates to take ownership and responsibility, including accountability for work product Facilitate the training and on-boarding of new team members to ensure they are appropriately oriented to Epiq protocols, standards, and technology Assist Client Services Manager in evaluating team bandwidth and delegation of tasks internally Serve as team leader by assessing and developing employees through continuous training and mentoring

Client Engagement:
Take lead on weekly/monthly status calls and reporting, including executive summaries regarding team and account activity, as well as ensuring client playbooks are developed and maintained for key client accounts Participate in on-site meetings with clients as well as quarterly business reviews Consistently deliver proactive communication with clients. When client issues arise, address or expeditiously escalate to the Client Services ManagerInitiate and/or lead kickoff calls or high-level design calls with client in addition to preparing monthly forecasting and client cost estimates where appropriate Coordinate with the Client Services Manager to prioritize work in the operational queue, escalating to client service managers as needed, etc.Provide advice/guidance on workflow and process used throughout projects, keeping in mind Epiq best practices Take point on research efforts for client issues and provide continued communication to client and internal stakeholders Assist PM team with identification of workflow opportunities Instill confidence with the client and serve as a leading face of Epiq's high-quality service delivery offering, measured through CSAT (client satisfaction surveys) Act as a liaison with key client representatives and own the service delivery relationship for assigned projects Track requests from submission through completion to confirm all requests are being handled.Track quality issues and develop plans of action to remediate and avoid reoccurrence Achieve utilization targets Strong problem-solving ability and adaptability Highly organized and able to manage multiple processes.Availability to work extended hours as needed when client project loads increase.Ability to effectively communicate complex technical solutions to non-technical audiences Possess excellent customer service, interpersonal and communication skills Become subject matter expert in the workflows and technology used by assigned client

Internal Partnership & Initiatives:
Liaise with other teams such as Account Directors, Operations, Event Management, Continuous Improvement, etc.Participate in process improvement initiatives across organization; work with teammates to standardize and improve the customer experience Delegate to team members through continuous training of project related tasks, such as processing and review workflow, productions, etc.Participate in personal professional development Provide strategic guidance to the development and improvement of Epiq's best practices for Client Services as well as cross-functionally with other eDiscovery business units Set example for displaying and communicating company values

Education & Certifications:
Minimum of 6 years' experience in e-discovery environment; hosting services are a significant plus.JD a plus Industry qualifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert is a plus

Work Conditions:
Available to work on-call periodically through the week and occasional weekends

Candidates in Colorado:

Compensation range is 87,900.75 - 131,851.65 USD Annual plus may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.