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Client services project manager skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Elisa Chan,

Nicole Jones Young Ph.D.

Below we've compiled a list of the most critical client services project manager skills. We ranked the top skills for client services project managers based on the percentage of resumes they appeared on. For example, 21.7% of client services project manager resumes contained project management as a skill. Continue reading to find out what skills a client services project manager needs to be successful in the workplace.

15 client services project manager skills for your resume and career

1. Project Management

Here's how client services project managers use project management:

Project Management of new service implementation at new and existing retailers, contributing to increased online sales and improved product profitability.
Implemented project management methodology and developed required documentation templates for project managers in adherence with corporate PMO standards.

2. Client Service

Here's how client services project managers use client service:

Appointed position held concurrently with already established role of Client Services Project Manager.
Developed a winning training program for offshore based client service representatives.

3. Client Facing

Here's how client services project managers use client facing:

Coordinated the development and delivery of divisional training programs designed to increase associate business communication and client facing skills.
Led process improvement projects for client facing and internal operations which ultimately decreased review and approval times across all programs.

4. Process Improvement

Here's how client services project managers use process improvement:

Identify and drive process improvement initiatives for client-facing projects, from initial estimating through delivery.
Identified opportunities for process improvement and offered suggestions to overcome current or potential weaknesses.

5. Customer Satisfaction

Here's how client services project managers use customer satisfaction:

Provide exceptional customer service to internal and external clients and uphold high customer satisfaction.
Delivered and evaluated post-project Customer Satisfaction Surveys.

6. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how client services project managers use client expectations:

Developed and managed project schedules, client expectations, application testing, and conducted business development for application development.
Managed client expectations and trained end-users.

7. Client Satisfaction

Here's how client services project managers use client satisfaction:

Performed a number of key functions including delivering quarterly client satisfaction surveys and managing resources and the development for engineering teams.
Increased client satisfaction by creating efficient post-sales support and software implementation processes.

8. Project Scope

Here's how client services project managers use project scope:

Manage execution of project scope to ensure project goals are met in accordance with cost and schedule requirements.
Work with multiple business groups to define project scope and priorities.

9. Status Reports

Here's how client services project managers use status reports:

Provided stakeholders and senior management with project status reports and outlook for success, and recommend project improvements.
Provided status reports to customer on the weekly bases or as requires.

10. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how client services project managers use business process:

Maintained inter-departmental business processes to achieve contract goals.
Evaluated business process and solutions.

11. Litigation

Here's how client services project managers use litigation:

Hosted services lead project manager for a Fortune 10 oil & gas company on a multi-billion dollar, multi-district litigation.
Evaluate and establish relationships with Litigation Support vendors supplying electronic discovery services, backup tape restoration and forensic collection/analysis services.

12. PMO

Project management office or, as is often abbreviated, PMO is a part often found in larger companies, agencies, and other organizations of varying sizes. This department's main focus is to create, alter, and help implement project management policies and regulations within their enterprise, through a number of methods and means, such as documents, guides, and personal assistance. A PMO is truly helpful in standardising and improving the way projects are handled, and thus should be good at minimising costs, errors, and incidents.

Here's how client services project managers use pmo:

Created new project, resource, and risk management processes aligned with standardized PMO and ITIL processes.
Led high-performance technology team in building and maintaining PMO Demand Tracking Portal via MOSS 2010.

13. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how client services project managers use crm:

Reduced annual operating budget by $225,000 by leading the transition to Clarify CRM, SAP, and SharePoint.
Procured the accounting, billing and CRM systems along with the CFO, prior to product launch.

14. Project Completion

A project completion refers to the level and date of completion of a particular program or project. It is the last and final phase of the project's cycle before it will consider as done. One of the criteria of these includes making sure that all necessary procedure is complete. It also serves as a basis for progress and the assessment when a project meets the quality standard.

Here's how client services project managers use project completion:

Ensured user success upon project completion by documenting best practices.
Prepared and submitted several Monthly Reports/Deliverables including: Status Report, Subtask Monthly Status and Project Completion Report.

15. Party Vendors

Party vendors, also known as third-party vendors, refers to a private company or business that signs an agreement to work under the company for its customers. They can provide various services and include many sectors, e.g., marketing agencies, supply providers, telephone companies, consultants and more.

Here's how client services project managers use party vendors:

Managed the 3rd party vendors for the physical plant requirements and migrations.
Played leadership role in key customer engagements and relationships with third-party vendors.

What skills help Client Services Project Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on client services project manager resumes?

Elisa Chan

Assistant Professor of Marketing, New York Institute of Technology

In my opinion, the fundamental skills required for marketing jobs haven't really changed. What changed is where or how these skills are applied. So my response to this question might sound cliche, but I strongly believe that it is true. Strong statistics and marketing analytics ability to show that you are able to make data-driven decisions. Interpersonal skills to show that you can respectfully and effectively interact with others, which are indicative of how you will manage work relationship as well as that with clients and customers.

What client services project manager skills would you recommend for someone trying to advance their career?

Nicole Jones Young Ph.D.

Assistant Professor of Organizational Behavior, Franklin and Marshall College

Gap years are interesting to me. There is a difference between someone who has ample monetary resources and voluntarily decides to take a "gap" year to travel the world, as opposed to someone who involuntarily takes a "gap" year because they legitimately cannot find a job.
For students who opt not enter the workforce immediately upon graduation, I would recommend that they utilize this time in a strategic fashion, primarily expanding their network, increasing their skills related to data analytics/analysis, and reading or researching within the broader business field as well as their particular field of interest. Expanding your network is always beneficial because of the value employers place on referrals. If students do not know where to start, I would recommend they join their applicable professional organization and begin attending events (virtual events can still help build relationships).
While specific job duties may differ, the ability to understand and utilize data is in high demand in virtually every job role. Having comfort with data-both quantitative and qualitative--can be a highly beneficial skill that many in the job market may not have to offer.
I also recommend continued reading and researching, as whenever you do enter the workforce you want to know what is going on. I am never surprised, but always disappointed when I ask my students if they heard the latest job numbers or if they saw a recent news article. It is hard to articulate your value to an organization's problems if you are unaware of what they are. Stay current.
Interestingly, I would not recommend that someone enroll in a graduate program simply to take up time. If you just love school, have a clear focus, or had already planned to enroll in graduate school prior to COVID, then proceed. However, if you are unsure about your interests or future career goals, enrolling in a graduate program may be a large investment of time and money that may not result in securing a job of interest upon completion.

What type of skills will young client services project managers need?

Jennifer Tockman

Director of Career Development and BOLD Women's Leadership Network, Colby-Sawyer College

Flexibility, ability to adapt to whatever style work style, and the environment we are using given the world around us, working as a team (even if remote), can be a self-learner, especially in a private fashion. Excellent communication skills are also essential for success.

What technical skills for a client services project manager stand out to employers?

Angela Sebby Ph.D.

Assistant Professor, Western Carolina University

Business, creative, and organizational skills - I would recommend that upcoming graduates are proficient in Word, Excel (highly used), Powerpoint, Outlook (especially how to send meeting requests and calendar organization), TEAMS, Gantt charts for team management, Mindmapping for creativity, and design software. Additionally, I would recommend that they learn how to properly utilize social media for marketing and PR, not just personal posting. Finally, email etiquette would be essential.

What soft skills should all client services project managers possess?

Milena Stanislavova Ph.D.

Professor of Mathematics and Chair of Economics Department, University of Kansas

Working and collaborating in groups, presenting to different audiences, writing technical reports, grant applications and researching new topics are all essential soft skills. Much of today's world relies on data, so collecting, summarizing, organizing and presenting data is also an important soft skill that is becoming quite fundamental.

Do you want to know more?

List of client services project manager skills to add to your resume

The most important skills for a client services project manager resume and required skills for a client services project manager to have include:

Project Management
Client Service
Client Facing
Process Improvement
Customer Satisfaction
Client Expectations
Client Satisfaction
Project Scope
Status Reports
Business Process
Litigation
PMO
CRM
Project Completion
Party Vendors
Business Development

Excellent Client
Technical Issues
Website Development
Sops
Client Relations
Saas
Performance Reviews
Account Management
Healthcare
Client Accounts
External Clients
Customer Support
Management System
Manage Client Expectations
Payroll
Client Projects

UAT
Work Breakdown Structure
SharePoint
HR
SEO
User Acceptance
CMS
SQL
Training Materials
PowerPoint
Business Analysis
HTML
External Vendors
Project Cost
SLA
RFP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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