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What does a client technical specialist do?

Updated January 8, 2025
7 min read

A client technical specialist offers technical support for applications and programs for staff members and customers. Client technical specialists coordinate the technology use of an organization. They recognize the composition and procedures of the company, assess its technology use and technological processes, and enhance its effectiveness. Their job includes training their staff and customers on the proper use of technical programs and applications. Skills in project management, technical writing, program languages, and data analysis are necessary for this job.

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Client technical specialist responsibilities

Here are examples of responsibilities from real client technical specialist resumes:

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Install, configure and troubleshoot system hardware and software.
  • Build, repair, troubleshoot, maintain of desktops, laptops, and peripherals.
  • Perform server, PC, laptop, and printer repair either remotely or onsite depending on the problem.
  • Configure AirWatch mobile device management cloud solution.
  • Assist with integration of customer own applications and databases with clustering technology, and SAN base volume management.
  • Install SMS client on all nodes.
  • Create a single master WIM file compatible for various hardware models utilizing Microsoft MDT toolkit.
  • Coordinate with other departments when require for additional bandwidth or provisioning issues.
  • Assist with integration of customer own applications and databases with clustering technology, and SAN base volume management.

Client technical specialist skills and personality traits

We calculated that 18% of Client Technical Specialists are proficient in Competitive Landscape, Cloud, and CTS. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Client Technical Specialists that have these skills listed on their resume here:

  • Competitive Landscape, 18%

    Understand the client's business requirements, technical requirements and/or competitive landscape.

  • Cloud, 17%

    Supported the DISA account team, $5M in Asset, Change, and CMDB software that included Cloud asset provisioning.

  • CTS, 10%

    Provided many excellent suggestions during the planning and relocation of the CTS Depot warehouse.

  • Technical Solutions, 9%

    Obtained operational excellence for inbound consumer technical solutions team driven by performance metrics and key performance indicators.

  • Pre Sales, 6%

    Provide support and pre sales on SAN, NAS and RAID Systems for multiple vendors.

  • Technical Aspects, 6%

    Collaborated with Cognos sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions.

Most client technical specialists use their skills in "competitive landscape," "cloud," and "cts" to do their jobs. You can find more detail on essential client technical specialist responsibilities here:

Customer-service skills. The most essential soft skill for a client technical specialist to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, a client technical specialist resume shows how their duties depend on customer-service skills: "provided customer support and troubleshooting to ensure satisfaction and uncover additional sales opportunities. "

Listening skills. Another soft skill that's essential for fulfilling client technical specialist duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to a client technical specialist resume, here's how client technical specialists can utilize listening skills in their job responsibilities: "listened to customer complaints/issues/questions and gave accurate information about the sprint network. "

Problem-solving skills. client technical specialists are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to client technical specialist responsibilities, because "support workers must identify both simple and complex computer problems, analyze them, and solve them." A client technical specialist resume example shows how problem-solving skills is used in the workplace: "developed and delivered technical education to clients and business partners; designed solutions and answered technical questions regarding ibm systems. "

Speaking skills. A big part of what client technical specialists do relies on "speaking skills." You can see how essential it is to client technical specialist responsibilities because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical client technical specialist tasks: "presented ibm's cloud strategy and products to customers strengthening customers' confidence in ibm's cloud solutions. "

Writing skills. Another crucial skill for a client technical specialist to carry out their responsibilities is "writing skills." A big part of what client technical specialists relies on this skill, since "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." How this skill relates to client technical specialist duties can be seen in an example from a client technical specialist resume snippet: "developed training materials that include adobe captivate presentations, adobe connect and script writing for distance learning sessions. "

All client technical specialist skills

Compare different client technical specialists

Client technical specialist vs. Systems specialist

Systems specialists are professionals who maintain, troubleshoot, and install information and computer systems. They identify the software, data, and hardware needs of companies. Generally, they work in physically demanding indoor environments installing complicated networks. They manage, lead, and coordinate technical support for new software, upgrades, and products. Also, they configure systems for the users and assess data from different sources to make a decision.

The annual salary of systems specialists is $2,815 higher than the average salary of client technical specialists.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both client technical specialist and systems specialist positions are skilled in os, troubleshoot, and windows server.

These skill sets are where the common ground ends though. The responsibilities of a client technical specialist are more likely to require skills like "competitive landscape," "cloud," "cts," and "technical solutions." On the other hand, a job as a systems specialist requires skills like "customer service," "veterans," "technical support," and "patients." As you can see, what employees do in each career varies considerably.

Systems specialists tend to reach similar levels of education than client technical specialists. In fact, systems specialists are 2.0% more likely to graduate with a Master's Degree and 0.7% more likely to have a Doctoral Degree.

Client technical specialist vs. Support specialist

A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.

On average, support specialists earn a $42,423 lower salary than client technical specialists a year.Only some things about these jobs are the same. Take their skills, for example. Client technical specialists and support specialists both require similar skills like "troubleshoot," "sql," and "mobile device management" to carry out their responsibilities.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that client technical specialist responsibilities requires skills like "competitive landscape," "cloud," "cts," and "technical solutions." But a support specialist might use other skills in their typical duties, such as, "customer service," "patients," "mental health," and "social work."

Support specialists earn similar levels of education than client technical specialists in general. They're 0.5% more likely to graduate with a Master's Degree and 0.7% more likely to earn a Doctoral Degree.

Client technical specialist vs. Specialist

Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.

On average, specialists earn lower salaries than client technical specialists, with a $25,192 difference per year.client technical specialists and specialists both have job responsibilities that require similar skill sets. These similarities include skills such as "troubleshoot," "sql," and "technical issues," but they differ when it comes to other required skills.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a client technical specialist is likely to be skilled in "competitive landscape," "cloud," "cts," and "technical solutions," while a typical specialist is skilled in "patients," "customer service," "work ethic," and "patient care."

When it comes to education, specialists tend to earn similar degree levels compared to client technical specialists. In fact, they're 0.5% more likely to earn a Master's Degree, and 0.9% more likely to graduate with a Doctoral Degree.

Client technical specialist vs. Technical advisor

Technical advisors are experts in a specific field of knowledge, offering information and advice to those in the field. They develop applications, coordinate the activities of technicians, and provide technical expertise. They offer advice and suggestions to specialists. The skills they need to possess include multitasking abilities, attention to detail, and exceptional customer service. They are also required to be savvy in terms of information technology, business practices, and have significant experience in this field.

Technical advisors typically earn higher pay than client technical specialists. On average, technical advisors earn a $23,481 higher salary per year.While both client technical specialists and technical advisors complete day-to-day tasks using similar skills like technical solutions, technical expertise, and troubleshoot, the two careers vary in some skills.

Even though a few skill sets overlap between client technical specialists and technical advisors, there are some differences that are important to note. For one, a client technical specialist might have more use for skills like "competitive landscape," "cloud," "cts," and "pocs." Meanwhile, some responsibilities of technical advisors require skills like "customer service," "provisioning," "technical support," and "project management. "

In general, technical advisors hold higher degree levels compared to client technical specialists. Technical advisors are 5.2% more likely to earn their Master's Degree and 2.6% more likely to graduate with a Doctoral Degree.

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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