What does a computer operations specialist do?
Computer operations specialist responsibilities
Here are examples of responsibilities from real computer operations specialist resumes:
- Manage the facilities and the environmental systems, including electrical power, security, and HVAC and fire detection/suppression.
- Manage consistent operations of mainframe and peripheral info systems through detail scheduling of equipment, personnel and priorities.
- Perform UNIX and PC systems installations.
- Used HVAC computer base digital control systems to monitor and control operations.
- Write Unix scripts and maintain virtual backups, for accounting.
- Monitor and answer system messages through CICS and production terminal.
- Perform JCL peer reviews for system change request (SCR) moves to production.
- Print payroll and a/p checks for the campus community and verify integrity with associate reports.
- Monitor, control and support all IMS, CICS and DB2 on-line operations / systems.
- Research accuracy of data, verify the appropriate tables are affected for reporting and repricing purposes using SQL.
- Provide operational support on programs/applications with JCL and other relate software problems.
- Improve automated alerting systems, auto-paging, auto-ticketing systems, mainframe monitoring and automation including fail-safe measures for auto-mate processes.
- Ensure that computers (mainframes, mini computers, and PCs) are prepared for next day's business.
- Develop major data dictionary entries identifying element characteristics, and mapping the elements to DOD standards.
Computer operations specialist skills and personality traits
We calculated that 8% of Computer Operations Specialists are proficient in IBM Mainframe, Computer Operations, and Unix. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Computer Operations Specialists that have these skills listed on their resume here:
- IBM Mainframe, 8%
Created computer operator procedures for computer operators and also instructed classes for multiple IBM mainframe computers and applications.
- Computer Operations, 8%
Monitored and operated computer systems within the CHI Computer Operations facility and server room.
- Unix, 7%
Accelerated UNIX scripts for prioritized accounts, to allow system enhanced processing performance above 500+ other users accessing the database simultaneously.
- Technical Support, 7%
Provide technical support and troubleshooting for usability issues and critical site problems.
- Computer System, 6%
Monitor enterprise-wide computer systems operations on multiple platforms to ensure system performance and availability meets service level agreements.
- Linux, 4%
Administer PACS, VM Ware, Linux and Microsoft AD systems
Most computer operations specialists use their skills in "ibm mainframe," "computer operations," and "unix" to do their jobs. You can find more detail on essential computer operations specialist responsibilities here:
Customer-service skills. One of the key soft skills for a computer operations specialist to have is customer-service skills. You can see how this relates to what computer operations specialists do because "computer support specialists must be patient and sympathetic." Additionally, a computer operations specialist resume shows how computer operations specialists use customer-service skills: "input jcl program corrections, and providing extensive customer service"
Listening skills. Many computer operations specialist duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so a computer operations specialist will need this skill often in their role. This resume example is just one of many ways computer operations specialist responsibilities rely on listening skills: "communicated effectively with computer operations, systems and programming, technical support and user departments. "
Speaking skills. This is an important skill for computer operations specialists to perform their duties. For an example of how computer operations specialist responsibilities depend on this skill, consider that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a computer operations specialist: "addressed system messages by taking corrective action. ".
Writing skills. A big part of what computer operations specialists do relies on "writing skills." You can see how essential it is to computer operations specialist responsibilities because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Here's an example of how this skill is used from a resume that represents typical computer operations specialist tasks: "directed all computer operations including writing programs for office implementation and training staff on the computer utilizing new and existing programs. "
The three companies that hire the most computer operations specialists are:
- EVO Payments2 computer operations specialists jobs
- LSI2 computer operations specialists jobs
- Dime Community Bank1 computer operations specialists jobs
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Compare different computer operations specialists
Computer operations specialist vs. Client support specialist
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
There are some key differences in the responsibilities of each position. For example, computer operations specialist responsibilities require skills like "ibm mainframe," "computer operations," "unix," and "computer system." Meanwhile a typical client support specialist has skills in areas such as "customer service," "client support," "client service," and "troubleshoot." This difference in skills reveals the differences in what each career does.
Client support specialists tend to reach similar levels of education than computer operations specialists. In fact, client support specialists are 0.4% less likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Computer operations specialist vs. Technical specialist
The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.
Each career also uses different skills, according to real computer operations specialist resumes. While computer operations specialist responsibilities can utilize skills like "ibm mainframe," "computer operations," "proactive monitoring," and "peripheral equipment," technical specialists use skills like "customer service," "patients," "project management," and "customer satisfaction."
Average education levels between the two professions vary. Technical specialists tend to reach similar levels of education than computer operations specialists. In fact, they're 4.2% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Computer operations specialist vs. Field specialist
The duties of a field specialist depend on one's line of work or industry of employment. In a retail setting, their responsibilities revolve around securing sales by offering products or services to consumers through appointments, walk-ins, calls, or correspondence. They typically participate in developing sales programs, maintain records of all transactions, answer inquiries, and handle any issues or concerns, resolving them promptly and efficiently. Furthermore, as a field specialist, it is essential to devise strategies that will boost product sales, all while upholding the company's policies and regulations.
The required skills of the two careers differ considerably. For example, computer operations specialists are more likely to have skills like "ibm mainframe," "computer operations," "unix," and "computer system." But a field specialist is more likely to have skills like "customer service," "strong customer service," "renewable energy," and "troubleshoot."
Field specialists typically earn similar educational levels compared to computer operations specialists. Specifically, they're 1.4% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.Computer operations specialist vs. Desktop support specialist
A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. They monitor the performance of the company's desktop infrastructure.
Even though a few skill sets overlap between computer operations specialists and desktop support specialists, there are some differences that are important to note. For one, a computer operations specialist might have more use for skills like "ibm mainframe," "computer operations," "unix," and "proactive monitoring." Meanwhile, some responsibilities of desktop support specialists require skills like "customer service," "desktop support," "troubleshoot," and "sccm. "
The average resume of desktop support specialists showed that they earn similar levels of education compared to computer operations specialists. So much so that theyacirc;euro;trade;re 1.8% less likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.1%.Types of computer operations specialist
Updated January 8, 2025
