What does a computer technician lead do?
Computer technician lead responsibilities
Here are examples of responsibilities from real computer technician lead resumes:
- Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
- Correct and restore users PC workstations to operational status.
- Install OS's on various types of computers.
- Create system for checking in and releasing PCs bring in for service.
- Educate customers on different OS and various types of hardware and software's.
- Repair, upgrade, and build PCs and set up networks and servers.
- Provide technical hardware and software computer support within time SLA requirements.
- Configure and install PC hardware/software, perform problem diagnoses, and recommend solutions.
- Prepare statistical records and operational logs; maintain computerized database to aid in the streamlining of service and production areas.
- Complete new user/desktop/laptop/printer/fax/copier/scanner/Cisco VPN setup requests.
Computer technician lead skills and personality traits
We calculated that 12% of Computer Technician Leads are proficient in Technical Support, Network Printers, and Troubleshoot. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Computer Technician Leads that have these skills listed on their resume here:
- Technical Support, 12%
Worked in a fast paced retail environment performing computer-related installations and technical support.
- Network Printers, 8%
Work with domain accounts, network printers, network credentials, and VOIP phones.
- Troubleshoot, 6%
Performed minor technical repairs daily and troubleshoot laptops/desktops.
- Computer System, 6%
Developed and executed Computer System Vendor Audit procedures and enterprise system feasibility and product selection studies.
- CNC, 5%
Worked with Engineers in rapidly producing new products via CNC machining centers, mills, and lathes.
- OS, 5%
Installed OS's on various types of computers.
"technical support," "network printers," and "troubleshoot" are among the most common skills that computer technician leads use at work. You can find even more computer technician lead responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for a computer technician lead to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Computer technician leads often use customer-service skills in their day-to-day job, as shown by this real resume: "participated in off site network installations and customer support. "
Listening skills. Another essential skill to perform computer technician lead duties is listening skills. Computer technician leads responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Computer technician leads also use listening skills in their role according to a real resume snippet: "contracted out repaired apple laptops as well as windows based computers communicated with customers computer diagnostics customer service. "
Problem-solving skills. computer technician leads are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to computer technician lead responsibilities, because "support workers must identify both simple and complex computer problems, analyze them, and solve them." A computer technician lead resume example shows how problem-solving skills is used in the workplace: "configure pcs and laptops, problem ticket resolutions and track problems using billmax system. "
Speaking skills. A big part of what computer technician leads do relies on "speaking skills." You can see how essential it is to computer technician lead responsibilities because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical computer technician lead tasks: "researched and presented new technology and software applications to management based on their needs. "
Writing skills. Another common skill required for computer technician lead responsibilities is "writing skills." This skill comes up in the duties of computer technician leads all the time, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." An excerpt from a real computer technician lead resume shows how this skill is central to what a computer technician lead does: "developed mapping standards and provided technical writing and software support. "
The three companies that hire the most computer technician leads are:
- Kitware4 computer technician leads jobs
- Laboratory Corporation of America Holdings2 computer technician leads jobs
- Leidos2 computer technician leads jobs
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Compare different computer technician leads
Computer technician lead vs. Technical support technician
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
There are some key differences in the responsibilities of each position. For example, computer technician lead responsibilities require skills like "troubleshoot," "cnc," "laptop computers," and "wan." Meanwhile a typical technical support technician has skills in areas such as "customer service," "patients," "desktop support," and "sql." This difference in skills reveals the differences in what each career does.
Technical support technicians tend to make the most money working in the finance industry, where they earn an average salary of $52,365. In contrast, computer technician leads make the biggest average salary, $109,827, in the retail industry.The education levels that technical support technicians earn slightly differ from computer technician leads. In particular, technical support technicians are 0.1% less likely to graduate with a Master's Degree than a computer technician lead. Additionally, they're 0.7% less likely to earn a Doctoral Degree.Computer technician lead vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Each career also uses different skills, according to real computer technician lead resumes. While computer technician lead responsibilities can utilize skills like "network printers," "troubleshoot," "cnc," and "os," technician support tiers use skills like "customer service," "lan wan," "phone calls," and "cisco ios."
Technician support tiers earn a lower average salary than computer technician leads. But technician support tiers earn the highest pay in the technology industry, with an average salary of $62,098. Additionally, computer technician leads earn the highest salaries in the retail with average pay of $109,827 annually.Average education levels between the two professions vary. Technician support tiers tend to reach similar levels of education than computer technician leads. In fact, they're 1.2% less likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for computer technician leads in the next 3-5 years?
Ming Chow
Associate Teaching Professor, Tufts University
References:
1. cybersecurity
2. cybersecurity
Computer technician lead vs. Computer engineer
A computer engineer is someone who examines, designs, and manages computer hardware and software systems. He/She or she helps in solving issues or any concerns that may occur with the computer's hardware and software as well as assists in the innovation of computer technology. Computer engineers are responsible for computer hardware design, development, research, and test computer systems. They examine components like circuit boards, processors, memory devices, routers, and networks. While, those working with the computer software are in charge of the development, design, and administration of software programs.
The required skills of the two careers differ considerably. For example, computer technician leads are more likely to have skills like "network printers," "cnc," "laptop computers," and "wan." But a computer engineer is more likely to have skills like "c #," "python," "software development," and "java."
Computer engineers earn the best pay in the finance industry, where they command an average salary of $117,704. Computer technician leads earn the highest pay from the retail industry, with an average salary of $109,827.computer engineers typically earn higher educational levels compared to computer technician leads. Specifically, they're 10.1% more likely to graduate with a Master's Degree, and 0.9% more likely to earn a Doctoral Degree.Computer technician lead vs. Computer science internship
A computer science intern is responsible for supporting the technology team of an organization in designing computer systems, modifying networks, and resolving technical issues. Computer science interns observe the technical processes of tenured staff, shadow operations daily, and recommend strategies to improve efficiency and productivity according to business requirements and functions. They also analyze the complexities of systems programming, study the navigation of servers, and write resolution reports. A computer science intern must have excellent communication and technical skills to assist the team in the project processes and deliverables.
Even though a few skill sets overlap between computer technician leads and computer science interns, there are some differences that are important to note. For one, a computer technician lead might have more use for skills like "technical support," "network printers," "cnc," and "laptop computers." Meanwhile, some responsibilities of computer science interns require skills like "python," "c++," "c #," and "java. "
The average resume of computer science interns showed that they earn similar levels of education compared to computer technician leads. So much so that theyacirc;euro;trade;re 3.8% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.2%.Types of computer technician lead
Updated January 8, 2025
