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Computer technician/sales skills for your resume and career

15 computer technician/sales skills for your resume and career
1. Customer Satisfaction
- Interfaced with other departments within company to ensure customer satisfaction resulting in repeat business and long-term relationships.
- Researched new product lines for sale and responsible for ensuring customer satisfaction by resolving technological concerns.
2. Sales Support
Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.
- Provided customer service and phone- and web-based technical sales support, and website management
- Demonstrated exceptional customer service and offered sales support.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Utilized results-driven and proficient skills along with customer service to assist customers to purchase personal computers and provide computing solutions.
- Performed some paper works Apple Certified Performed excellent customer service Retrieve data from computers Trained new employees Inventoried merchandise
4. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Qualified customers with open-ended questions, and achieved ideal solutions through a combination of variables analysis and exercising exceptional product knowledge.
- Involved focus on developing wide product knowledge of prefabricated computers, individual components, peripherals and accessories.
5. Apple
Apple is a technology company known for the iPhone and similar products. The brand is iconic for its clean look and simple design as well as its own operating system called iOS. In addition to phones, Apple also produces tablets, computer monitors, laptops, and accompanying accessories like phone cases, charging cords, mouses, and keyboards.
- Completed Apple Certification program which enabled the store to sell and repair Apple computers, leading to increased sales and revenue.
- Trained in all platforms, both PC and Apple for computers along with Android and Apple for tablets and phones.
6. Technical Sales
- Performed consistently in the top 10-25% of Technical Sales Representatives in my four and a half years.
- Led Technical sales efforts to customers from across USA to Latin and South America.
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POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Configure, test and deploy 300 POS terminals in both the Madison Square Garden Arena and Theater.
- Opened and closed the storefront, and developed and implemented the POS for the business.
8. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Qualified customers on the sales floor in order to offer the best possible solution for their computer and software needs.
- Loaded software onto PCs, repaired customers' PCs, and worked on the sales floor assisting customers.
9. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Multifaceted functions involved software and hardware repair of Windows & OSX computers utilizing industry-standard tools.
- Selected from 50 other Sales Technicians in Northern Alabama to represent CompUSA as the SME at the Windows Vista Launch Event.
10. Computer System
- Performed troubleshooting and analysis on personal and business computer systems to assist in repairs and customization.
- Designed computer systems through detailed discussions with customers.
11. Trade Shows
- Executed special events and trade shows that assisted clients in finding the right instrument to suit their need.
- Manage the AWMA, NCA Candy Trade Shows with customer appointments, product inventory, display availability.
12. Technical Knowledge
Technical knowledge refers to the expertise and understanding of an in-depth or specific procedure or product. Much of the technical knowledge gained while in a position allows an individual to better complete a task or assist others attempting to complete the same task. For example, an employee may have extensive technical knowledge on repairing a piece of machinery or how to repair a server error.
- Provided product presentations, and detailed technical knowledge to customer engineering staff.
- Provided inside sales utilizing product technical knowledge.
13. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Designed and implemented a Gentoo Linux server for in-department use.
- Certified and trained in Microsoft, Linux and DOS systems.
14. Cash Drawers
- Gained experience in conflict resolution Entrusted with the management of multiple cash drawers and opening/closing duties Tasked with increasing strong customer relationships
- Key responsibilities: Balanced cash drawers Maintained supplies and inventory Facilitated new hire training Managed telephone inquiries and return services
15. Pest Control
Pest control is the regulation or management of a species defined as a pest, a member of the animal kingdom that impacts human activities adversely. Pest control specialists go to client's homes and businesses to inspect for insects or rodents. They then use the appropriate method to remove or terminate the pest, whether that requires a pesticide, trap, or another technique.
- Service established residential and commercial accounts in general pest control and termite treatments.
- Provided residential and commercial lawn and ornamental pest control.
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List of computer technician/sales skills to add to your resume

The most important skills for a computer technician/sales resume and required skills for a computer technician/sales to have include:
- Customer Satisfaction
- Sales Support
- Customer Service
- Product Knowledge
- Apple
- Technical Sales
- POS
- Sales Floor
- Windows
- Computer System
- Trade Shows
- Technical Knowledge
- Linux
- Cash Drawers
- Pest Control
- Credit Payment
- Mac
- Security Practices
- Computer Sales
- Security Systems
- Product Line
- Computer Software
- Technical Issues
- Retail Sales
- Sales Contracts
- Security Risks
- Sales Prices
- PCS
- Virus Removal
- Customer Issues
- Customer Relations
- Customer Support
- Service Calls
- Inventory Control
- Customer Complaints
- Computer Repair
- Customer Orders
- OEM
- HVAC
- Sales Slips
- Software Issues
- Customer Inquiries
- Technical Problems
- Cell Phones
- Oracle Sql
- Technical Assistance
- Service Contracts
Updated January 8, 2025