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Conference concierge skills for your resume and career

Updated January 8, 2025
2 min read
Conference concierge example skills
Below we've compiled a list of the most critical conference concierge skills. We ranked the top skills for conference concierges based on the percentage of resumes they appeared on. For example, 18.2% of conference concierge resumes contained event order as a skill. Continue reading to find out what skills a conference concierge needs to be successful in the workplace.

15 conference concierge skills for your resume and career

1. Event Order

Here's how conference concierges use event order:
  • Attend the daily Banquet Event Order (BEO) meetings and check on accuracy of function space for the day.
  • Answered phones, prepared banquet event orders, booked events and assisted my coworkers in conference planning department.

2. BEO

Here's how conference concierges use beo:
  • Assist the Conference Service/Catering Manager with BEO distribution, parking, company resumes etc.
  • Ensured accuracy of banquets and meetings by following BEO's and group resumes.

3. Audio Visual

Audiovisual refers to material intended for showing to the public and has sound accompanying it.

Here's how conference concierges use audio visual:
  • Maintained internal Excel billing reports for conference services and audio visual departments.

4. Reservations

Here's how conference concierges use reservations:
  • Manage email communications to/from members and administration to ensure superb customer service and seamless reservations for in house and outside services.
  • Assist residents with arranging dinner reservations, car services, housekeeping recommendations, grocery services and other various recommendations.

5. Meeting Rooms

A meeting room is a room set aside solely to hold meetings and conferences to discuss issues, set priorities, and make decisions. A meeting room also can be used to hold training sessions, brainstorming, and/or strategy sessions.

Here's how conference concierges use meeting rooms:
  • Set up furniture outside and inside the meeting rooms, turn around rooms to what the client needs and wants.
  • Ensured all meeting rooms are clean, organized and arranged properly for meeting.

6. Guest Satisfaction

Here's how conference concierges use guest satisfaction:
  • Recognized for excellent customer service in Guest Satisfaction Surveys and Event Satisfaction Surveys.
  • Marketed and solicited banquet business to ensure guest satisfaction.

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7. Social Events

Here's how conference concierges use social events:
  • Assist with planning and day to day operations of conferences and social events held on property.
  • Coordinate all aspects of corporate and social events during event phase.

8. Guest Service

Here's how conference concierges use guest service:
  • Recognized for exceptional guest services by Lockheed executive management.
  • Administrated and facilitated guest service update reports for all departments responsible for meeting each individual guest's specific requirements.

9. Conference Services

Here's how conference concierges use conference services:
  • Compile reports for Catering/Conference Service managers to keep track of events/meetings that will happen in the next 12mo.
  • Work directly with group contacts and Conference Services Managers assisting in special program needs.

10. Delphi

Delphi is a high-level programming language that supports object-oriented design and provides rapid application development for developing applications ranging from web applications, desktop applications, mobile applications, windows applications to machine learning applications.

Here's how conference concierges use delphi:
  • Experience with software & systems: Micros, Aloha, Delphi, Meeting Matrix, Opera PMS, MS office.
  • Developed working knowledge of MS Word, Excel, Outlook and Delphi.

11. Meeting Space

A meeting space refers to the room assigned for the conductance of a meeting, where people participating in the meeting can get together for a discussion and where formal or informal meetings are held. Typical meeting space is usually in an office building, and the room contains all the necessary equipment or material that would ensure the comfort of the participants and give them access to everything they might need during the discussion.

Here's how conference concierges use meeting space:
  • Collaborate and communicate with all hotel departments daily to maintain clean, comfortable, and safe meeting spaces.

12. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how conference concierges use guest rooms:
  • Managed over 600,000 square feet of meeting space and 2881 guest rooms.
  • Created a Concierge department for a nonprofit private club with 138 guest rooms.

13. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how conference concierges use vip:
  • Maintained communication both externally and internally between the sales force and warehouse to coordinate VIP installations.
  • Ensured accurate spa reservations averaging 120 appointments daily, including maintaining large VIP client confidentiality.

14. Conference

Here's how conference concierges use conference:
  • Worked directly with conference attendees and other departments to optimize client satisfaction.
  • Managed and maintained conference room availability and A/V support.

15. Square Feet

Here's how conference concierges use square feet:
  • Coordinate conference space for daily meetings and large events in conference space totaling 50,000 square feet, coordinating 10,300 events.
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List of conference concierge skills to add to your resume

Conference concierge skills

The most important skills for a conference concierge resume and required skills for a conference concierge to have include:

  • Event Order
  • BEO
  • Audio Visual
  • Reservations
  • Meeting Rooms
  • Guest Satisfaction
  • Social Events
  • Guest Service
  • Conference Services
  • Delphi
  • Meeting Space
  • Guest Rooms
  • VIP
  • Conference
  • Square Feet
  • Front Desk
  • Function Space
  • Travel Arrangements
  • Administrative Tasks

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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