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Corporate account representative skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Jonathan Byers,
Kaustav Misra Ph.D.
Below we've compiled a list of the most critical corporate account representative skills. We ranked the top skills for corporate account representatives based on the percentage of resumes they appeared on. For example, 20.7% of corporate account representative resumes contained customer service as a skill. Continue reading to find out what skills a corporate account representative needs to be successful in the workplace.

15 corporate account representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how corporate account representatives use customer service:
  • Adhered closely to customer service policies, procedures and standards of performance expected in dealing effectively and profitably with the customer-base.
  • Provided exemplary customer service, training consultation to corporate/nonprofit trainers, facilitators, HR departments.

2. Corporate Actions

Here's how corporate account representatives use corporate actions:
  • Interacted daily with custodian banks, portfolio managers and Fidelity's legal team to confirm eligibility for complex corporate actions.
  • Increased role to include complex corporate actions based on a combination of accuracy and efficiency.

3. Customer Inquiries

Here's how corporate account representatives use customer inquiries:
  • Use communication skills to execute customer inquiries, expedites and support customer escalations and lead time requests.
  • Answered an average of 10-30 calls per day by addressing customer inquiries, solving problems andproviding new product information.

4. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how corporate account representatives use account management:
  • Trained new sales associates in phone assistance, account management, and sales support.
  • Provided sales and account management support to the Directors of National Accounts.

5. Customer Accounts

Here's how corporate account representatives use customer accounts:
  • Manage 170 customer accounts by developing financial guidance, developing and tracking deliverables to prepare participants for employment and job retention.
  • Fulfilled training requirements, management of ongoing customer accounts, and quota expectations through effective time management and prioritization.

6. Sales Strategy

Here's how corporate account representatives use sales strategy:
  • Created and implemented sales strategy; grew sales to $400K+ in the first four issues, significantly ahead of target.
  • Designed, implemented and managed sales strategy for selling Microsoft to Mid-Atlantic small business market.

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7. Customer Satisfaction

Here's how corporate account representatives use customer satisfaction:
  • Trained new 80 personal care division organization for Sprint to improve customer interaction with representatives while improving customer satisfaction scores.
  • Facilitated both proactive and reactive retention activities related to increasing customer satisfaction, while reducing voluntary termination of services.

8. Sales Process

Here's how corporate account representatives use sales process:
  • Identified market potential by qualifying accounts; Initiated sales processes by scheduling appointments; making initial presentations; understanding account requirements.
  • Developed a clear understanding of the AmEx products and services and effectively demonstrated products to advance the sales process.

9. Trade Shows

Here's how corporate account representatives use trade shows:
  • Managed three large trade shows per year: planning, procurement, logistics, set up, sales and follow up.
  • Attended and led team at 2015 Sweets & Snacks Expo in Chicago, as well as numerous other trade shows.

10. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how corporate account representatives use healthcare:
  • Provide Career Services to Graduates by business development with healthcare employers.
  • Developed new accounts with strong focus on Financial, Pharmaceutical, HealthCare and Service markets.

11. Client Accounts

Here's how corporate account representatives use client accounts:
  • Set up new client accounts, followed up with clients to assure satisfaction while monitoring and managing current bids and proposals.
  • Managed corporate client accounts through research and cold-call sales.

12. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how corporate account representatives use business development:
  • Worked directly with Business Development Managers to drive business in targeted accounts and territories.
  • Promoted to New Business Development 12/01/2004

13. Business Relationships

Here's how corporate account representatives use business relationships:
  • Managed and grew existing corporate accounts, as well as implemented re-contacting strategy for dormant accounts to re-establish solid business relationships.
  • Strengthened business relationships and secured a knowledge of the network infrastructure within corporate environments.

14. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how corporate account representatives use outbound calls:
  • Answered inbound calls, placed outbound calls in support of customer needs.
  • Manage emails, inbound and outbound calls promptly.

15. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how corporate account representatives use billing issues:
  • Worked with corporate customers to solve problems, correct phone and billing issues sometimes 100+ lines at one time
  • Reviewed billing issues and issued credits on business and corporate accounts.
top-skills

What skills help Corporate Account Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on corporate account representative resumes?

Jonathan ByersJonathan Byers LinkedIn profile

Assistant Director, Virginia Polytechnic Institute and State University


- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What corporate account representative skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.Kaustav Misra Ph.D. LinkedIn profile

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young corporate account representatives need?

Dr. Vallari ChandnaDr. Vallari Chandna LinkedIn profile

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.
Do you want to know more?
Read more about what experts have to say about corporate account representative

List of corporate account representative skills to add to your resume

Corporate account representative skills

The most important skills for a corporate account representative resume and required skills for a corporate account representative to have include:

  • Customer Service
  • Corporate Actions
  • Customer Inquiries
  • Account Management
  • Customer Accounts
  • Sales Strategy
  • Customer Satisfaction
  • Sales Process
  • Trade Shows
  • Healthcare
  • Client Accounts
  • Business Development
  • Business Relationships
  • Outbound Calls
  • Billing Issues
  • Corporate Clients
  • Inbound Calls
  • Training Sessions
  • Business Accounts
  • Customer Care
  • HR
  • Real Estate
  • Product Knowledge
  • Sprint
  • Cold Calls
  • Customer Retention
  • Sales Reports
  • Past Due Accounts
  • Product Line
  • Account Maintenance
  • Sales Presentations
  • PowerPoint
  • Customer Issues
  • Government Agencies
  • Customer Complaints

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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