How to hire a customer satisfaction manager

How to hire a customer satisfaction manager, step by step

Here's a step-by-step customer satisfaction manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer satisfaction manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer satisfaction manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your customer satisfaction manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a customer satisfaction manager for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer satisfaction manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer satisfaction manager that fits the bill.

   This list shows salaries for various types of customer satisfaction managers.

   Type of Customer Satisfaction Manager	Description	Hourly rate
   Customer Satisfaction Manager		$30-67
   Office Manager	Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well... Show more	$14-29
   Team Manager	Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise... Show more	$21-73

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Satisfaction
   • Call Center Management
   • Center Management
   • Customer Feedback
   • Customer Care
   • Customer Complaints
   • Outbound Calls
   • Customer Inquiries
   • Credit Card Accounts
   • Sigma
   • ISO
   • Process Improvement
   • World Class
   • Customer Issues

   Check all skills

   Responsibilities:

   • Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
   • Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
   • Drive customer product awareness and package upselling.

3. Make a budget

   Including a salary range in your customer satisfaction manager job description is a great way to entice the best and brightest candidates. A customer satisfaction manager salary can vary based on several factors:

   • Location. For example, customer satisfaction managers' average salary in mississippi is 46% less than in massachusetts.
   • Seniority. Entry-level customer satisfaction managers earn 55% less than senior-level customer satisfaction managers.
   • Certifications. A customer satisfaction manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer satisfaction manager's salary.

   Average customer satisfaction manager salary

   $95,697yearly

   $46.01 hourly rate

   ---

   Entry-level customer satisfaction manager salary

   $64,000 yearly salary

   Updated January 23, 2026

4. Writing a customer satisfaction manager job description

   A job description for a customer satisfaction manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a customer satisfaction manager job description:

   Customer satisfaction manager job description example

   Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing.
   
   We are hiring a Reoccupancy Manager to oversee the refurbishment of previously occupied residential units.
   How you will make an impact:
   
   Perform preoccupancy inspection of vacated units to determine if renovations are necessary.Responsible for hiring, termination, coaching, and evaluation of the facility coordinator(s).Manage internal contractors, housekeeping, and necessary maintenance staff.Responsible for the final inspection of units upon completion.Follow up with Facilities Coordinators after completed move-in with new residents to resolve any ongoing/outstanding issues.Coordinate with various department managers and coordinators any necessary work orders to upkeep the common area.Prepare and submit all necessary reports directly to the Director of General Services.Responsible for oversight, management, and supervision of our Custom Interiors Department. The Custom Interiors Department provides residents the opportunity to upgrade their apartments through design consultations with our CI Coordinators. The department is revenue generating and is expected to meet certain targets for gross revenue.
   
   What we offer:
   
   Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.Free onsite parking at all of our communities and corporate offices Discounted meals in our restaurants.Gated community with 24/7 security.Competitive benefits packages including medical, dental, vision, and PTO401k for all employees 18 and over. Company contribution up to 3% once eligible.Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.A culture of diversity and inclusion, which builds on our values, vision, and mission.
   
   What you will need:
   
   High School diploma or GEDMinimum of 4 years experience as a Facility Coordinator (FC) or similar role, managing trades and general contractors Previous experience in building maintenance General construction experience Prior experience with supervision/management of staff
   
   * Valid driver's license is required if operating Community vehicles.
   
   Compensation commensurate with experience starting at $62,000 annually.
   
   Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

   Copy this example

   

5. Post your job

   There are a few common ways to find customer satisfaction managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your customer satisfaction manager job on Zippia to find and recruit customer satisfaction manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with customer satisfaction manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer satisfaction manager

   Once you've found the customer satisfaction manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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