Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Customer service representative manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Andrew Gilliam
Customer service representative manager example skills
Below we've compiled a list of the most critical customer service representative manager skills. We ranked the top skills for customer service representative managers based on the percentage of resumes they appeared on. For example, 71.1% of customer service representative manager resumes contained pet as a skill. Continue reading to find out what skills a customer service representative manager needs to be successful in the workplace.

15 customer service representative manager skills for your resume and career

1. PET

Here's how customer service representative managers use pet:
  • Created and maintained weekly employee scheduling Maintained customer and pet database including detailed instructions of feeding, medication schedules
  • Provided pet care services such as feeding and watering dogs.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how customer service representative managers use payroll:
  • Managed office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling were successfully accomplished.
  • Staffed and supervised four rental locations, administered payroll, customer service complaints and telephone solicitation.

3. Customer Satisfaction

Here's how customer service representative managers use customer satisfaction:
  • Dedicated customer service representative/office manager motivated to maintain customer satisfaction and contribute to company success with 15 years of insurance experience.
  • Maintain a high level of customer satisfaction, by accurately communicating recommendations and real-time updates throughout the supply chain process.

4. Customer Complaints

Here's how customer service representative managers use customer complaints:
  • Processed sales and payment paperwork Operated POS system Resolved customer complaints Maintained security standards Operated as manager during supervisor absence
  • Adjusted customer complaints and promoted new business by expressing personal interest and advertising products outside of work.

5. Customer Inquiries

Here's how customer service representative managers use customer inquiries:
  • Demonstrated sales experience by being responsive to customer inquiries while displaying initiative in recognizing needs and presenting solutions to customers.
  • Handled customer inquiries such as order and/or shipment status, tracking information, inventory availability, processing return authorization requests.

6. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how customer service representative managers use bank deposits:
  • Stocked shelves, POS transactions, task delegation, cash handling, bank deposits, packaging, shipments check-in, inventory management
  • Make bank deposits, assist customers, unload trucks, stock shelves, record data and deposits at end of night.

Choose from 10+ customizable customer service representative manager resume templates

Build a professional customer service representative manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer service representative manager resume.

7. Customer Accounts

Here's how customer service representative managers use customer accounts:
  • Managed and maintained multiple customer accounts providing customer service, quotes, order status and product information to airline representatives.
  • Managed record-keeping for customer accounts and provided detailed documentation for client inquiries, complaints, and resolutions.

8. Inbound Calls

Here's how customer service representative managers use inbound calls:
  • Receive inbound calls for Hotel, Air, Car reservation; I would assist the client with any changes or cancellations.
  • Answer inbound calls and assist client with any inquires in regards product use, pricing, or delivery information.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how customer service representative managers use pos:
  • Updated and maintained customer records using store POS and database systems, analyzed and communicated stock trends and issues to management.
  • Received payments for Hearing Aids and other accessory purchases and run payments through the Zounds POS system and Care Credit.

10. Customer Orders

Here's how customer service representative managers use customer orders:
  • Managed all customer orders including estimating prices, prioritizing jobs to ensure on-time completion, and scheduling deliveries of completed materials.
  • Prepared and communicated customer orders and effectively communicated with customers via phone and email; provided high-level customer support and assistance.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service representative managers use outbound calls:
  • General duties included making outbound calls to individuals to provide college information for selected schools as a customer service representative.
  • Handled data entry, ran credit checks, addressed concerns, bill explanations, payment arrangements, inbound and outbound calls.

12. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service representative managers use customer service:
  • Delivered and helped to develop billing refresher course for residential customer service representatives identified as lacking in knowledge of billing materials.
  • Hired as Customer Service Representative and later promoted to Project Manager to develop a turnkey project management system.

13. Inventory Control

Here's how customer service representative managers use inventory control:
  • Direct Customer Assistance/Translation Services Communications Center Operations Managed Ringside Sales Inside/Outside Sales Direct Communication with Supply Vendors Inventory Control Marketing Assistance
  • Maintained store to facilitate effective inventory control; ensured store safety and security measures were fully understood and executed.

14. Customer Issues

Here's how customer service representative managers use customer issues:
  • Respond effectively manage customer issues/correspondence.
  • Develop excellent relationships with all internal departments and utilize those relationships to help resolve customer issues.

15. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how customer service representative managers use account management:
  • Promoted into increasing areas of responsibility including: selling bank products, loan and account management and documentation.
  • Report generating and analyzing skills aid in collecting data for additional account management.
top-skills

What skills help Customer Service Representative Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young customer service representative managers need?

Andrew GilliamAndrew Gilliam LinkedIn profile

Customer Experience innovator and change agent,, Informa Tech

Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.
Do you want to know more?
Read more about what experts have to say about customer service representative manager

List of customer service representative manager skills to add to your resume

Customer service representative manager skills

The most important skills for a customer service representative manager resume and required skills for a customer service representative manager to have include:

  • PET
  • Payroll
  • Customer Satisfaction
  • Customer Complaints
  • Customer Inquiries
  • Bank Deposits
  • Customer Accounts
  • Inbound Calls
  • POS
  • Customer Orders
  • Outbound Calls
  • Customer Service
  • Inventory Control
  • Customer Issues
  • Account Management
  • Computer System
  • Sales Floor
  • Customer Relations
  • Order Entry
  • Product Knowledge
  • Customer Calls
  • Collection Calls
  • Cash Drawers
  • Sales Reps
  • Service Calls
  • PowerPoint
  • Past Due Accounts
  • Customer Support
  • HR
  • Delinquent Accounts
  • Loan Applications
  • Telephone Calls
  • Quality Customer Service
  • Office Equipment
  • Customer Interaction
  • Inventory Management
  • Billing Issues
  • Store Operations
  • Problem Resolution
  • Customer Transactions
  • Sales Orders
  • QuickBooks
  • CSRs
  • ATM
  • Customer Payments
  • Store Inventory
  • Cash Registers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs