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Customer solutions manager skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical customer solutions manager skills. We ranked the top skills for customer solutions managers based on the percentage of resumes they appeared on. For example, 22.5% of customer solutions manager resumes contained customer service as a skill. Continue reading to find out what skills a customer solutions manager needs to be successful in the workplace.

15 customer solutions manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer solutions managers use customer service:

Created and implemented strategies that improved metrics and ensured a high quality customer service experience.
Oversee store operations including customer service and administration.

2. Customer Solutions

Customer solution is a service rendered by a company to handle customers' issues, inquiries, and complaints through calls and/or emails about a company's product or service to improve sales and ensure customer satisfaction for the company.

Here's how customer solutions managers use customer solutions:

Implemented two incentive programs for all Customer Solutions Representatives, based on criteria determined by the Customer Solutions management team.
Accomplished increased access in key accounts through working with pharmaceutical sales specialists with customer solutions opportunities.

3. Project Management

Here's how customer solutions managers use project management:

Manage services delivery and associated project management for Network Security Physical Security, and Wireless services engagements.
Utilized project management tools and documentation to ensure project delivery, tracking and historical customer account information.

4. CSM

CSM means customer success manager who refers to a person who assists customers as they transit from the level of sales prospects to that of the product or service's active users. Customer success managers primarily focus on the customer's consistency and loyalty to create a long-term company-client relationship, which the organization would maintain so far as the business performs. Skills in this area include strong communication skills, empathy, excellent customer service, adaptability, patience, persuasive communication skills, and self-control. A customer success manager aims at developing a lasting relationship between the business and the customer.

Here's how customer solutions managers use csm:

Trained and develop the CSM (Sales Managers) Team for the market.
Received numerous sales awards, CSM of the Year, Branch of the Year 5 times.

5. Process Improvement

Here's how customer solutions managers use process improvement:

Interfaced with senior management on a regular base to ensure quality customer support and process improvement.
Led process improvement initiatives that grew both customer relations and product order volume.

6. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how customer solutions managers use logistics:

Executed and updated forecasting, market analysis, product and customer development, order management, and logistics.
Interfaced with key stakeholders to forecast and produce strategic logistics plans to shorten the delivery/shipping cycle.

7. Performance Metrics

Here's how customer solutions managers use performance metrics:

Develop and deliver multiple training initiatives which saw significant increases in performance metrics.
Trained new sales assets in complete sales process, providing performance metrics and benchmark growth goals.

8. Customer Satisfaction

Here's how customer solutions managers use customer satisfaction:

Set up cross functional communication system which ensured achievement of quality assurance metrics and guaranteed customer satisfaction.
Conducted weekly/monthly meetings to identify potential opportunities focused on customer satisfaction and revenue growth.

9. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how customer solutions managers use technical support:

Secured 3 national distributors in all areas of sales, technical support, supply chain management and business operations.
Recommend and implement technical support strategies to improve the delivery of products and services.

10. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customer solutions managers use crm:

Improved under-utilized and outdated CRM system to increase company communications to targeted accounts.
Helped facilitate new CRM system in the call center.

11. Business Processes

Here's how customer solutions managers use business processes:

Managed revenue growth and established business processes.
Consult with clients to develop enhancements for their business processes and supply chain operations.

12. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how customer solutions managers use direct supervision:

Provide direct supervision to 28+ service and installation associates and coordinate day-to-day service operations.
Provided direct supervision to department supervisors.

13. Customer Support

Here's how customer solutions managers use customer support:

Tracked contract renewal and warranty conversion to prevent lapse in customer support and protected $8M of Siemens annual service revenue.
Direct all aspects of customer support as well as supporting field sales team of 3000 plus through internal inquiry system.

14. RFP

RFP stands for request for proposal and is a document that contains details about a project or bids from contractors who are responsible for completing the project.

Here's how customer solutions managers use rfp:

Respond to RFP / tenders with technical solutions and financials - POC, re-usable demos.
Provided inputs for vendor selection, RFI and RFP process.

15. Direct Reports

Here's how customer solutions managers use direct reports:

Managed all areas of training with direct reports and staff to maximize both the employee and customer experience.
Coached, trained and managed 17 direct reports with sales revenue of approximately $1.5 Million monthly.

What skills help Customer Solutions Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of customer solutions manager skills to add to your resume

The most important skills for a customer solutions manager resume and required skills for a customer solutions manager to have include:

Customer Service
Customer Solutions
Project Management
CSM
Process Improvement
Logistics
Performance Metrics
Customer Satisfaction
Technical Support
CRM
Business Processes
Direct Supervision
Customer Support
RFP
Direct Reports

Customer Expectations
Customer Relationships
Growth Strategies
Sales Associates
Sigma
Infectious Disease
Cost Savings
L Management
Financial Performance
Customer Issues
Performance Management
Revenue Growth
Store Sales
Technical Issues
IV

Customer Retention
Sales Strategies
Performance Reviews
Store Operations
Product Knowledge
PowerPoint
HR
Customer Complaints
Sales Culture
YOY
PC
Sales Revenue
Performance Evaluations
Geek

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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