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Customs consultant skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical customs consultant skills. We ranked the top skills for customs consultants based on the percentage of resumes they appeared on. For example, 29.5% of customs consultant resumes contained digital marketing as a skill. Continue reading to find out what skills a customs consultant needs to be successful in the workplace.

15 customs consultant skills for your resume and career

1. Digital Marketing

Here's how customs consultants use digital marketing:

Proposed recommendation in company's digital marketing strategies; the adopted strategies increase the monthly sale by 30%.
Led a cross-functional team to design the US Digital Marketing Strategy, including underlying organizational architecture and cross-brand/IT capabilities.

2. Client Facing

Here's how customs consultants use client facing:

Created high level client facing process documentation and detail level process documentation for global operational team.
Train Customer Success Specialists and other client facing employees to maintain a consistent outward message and improve relations between departments.

3. Project Management

Here's how customs consultants use project management:

Utilized project management and systems development methods which to streamline solution delivery and built trust with our business customers.
Project management: Monitored progress of production team relating to projects pending for corporate customers.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customs consultants use crm:

Supported SAP CRM implementation for a medical equipment wholesaler.
Led CRM efforts across all Customer Experience Systems (BSS/OSS/CRM/Digital Commerce) consulting engagements.

5. PowerPoint

Here's how customs consultants use powerpoint:

Created PowerPoint presentations for forecasting of inventory requirements and overall changes in customer order volume.
Reviewed the existing PowerPoint presentation and redesigned the presentation to be more informative and engaging.

6. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how customs consultants use hr:

Cultivated strategic partnership with Corporate Costco Wholesale HR personnel in order to assist wholesaler in recruitment efforts.
Manage remediation of 78 non-compliant Global HR Technology applications identified from 2005 assessment.

7. Customer Support

Here's how customs consultants use customer support:

Defined training goals and competencies while providing ongoing coaching, development and educational opportunities to 15 Customer Support Specialists.
Executed customer support and interaction, specifically within MA Government departments, to deliver on customer initiatives.

8. Customer Retention

Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

Here's how customs consultants use customer retention:

Provided premium customer assistance to help customer retention.
Performed customer retention and recovery activities.

9. Customer Inquiries

Here's how customs consultants use customer inquiries:

Identified and resolved residential and commercial business customer complaints, addressed payment issues and general customer inquiries via phone.
Handle international/domestic/internal customer inquiries on order status; order expediting, returns and products.

10. Customer Satisfaction

Here's how customs consultants use customer satisfaction:

Ensured customer satisfaction by providing a pleasant and friendly atmosphere, engaged customers in conversation about product arrivals and release date.
Implemented reporting, ensuring continuous improvement and greater customer satisfaction were measurable and attainable while improving time to market.

11. Post Sales

Here's how customs consultants use post sales:

Post sales activities and follow-ups, identify new customers using resources available.
Supported Account Managers during pre and post sales meetings.

12. Customer Issues

Here's how customs consultants use customer issues:

Escalated unresolved customer issues to appropriate departments for further investigation.
Initiated customer meetings as necessary to resolve specific customer issues.

13. Customer Complaints

Here's how customs consultants use customer complaints:

Resolved customer complaints in a wide variety of circumstances efficiently and tactfully.
Filed customer invoices High volume emailing Setting Appointments Solving customer complaints

14. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customs consultants use customer care:

Delivered customer care consulting services in a growing retail store environment.
Assisted in development of new Customer Care Representatives.

15. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how customs consultants use customer interaction:

Documented all customer interactions and enter information into company database.
Performed a wide range of services including exercising excellent customer service in all customer interactions and followed up on Teller referrals.

What skills help Customs Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of customs consultant skills to add to your resume

The most important skills for a customs consultant resume and required skills for a customs consultant to have include:

Digital Marketing
Client Facing
Project Management
CRM
PowerPoint
HR
Customer Support
Customer Retention
Customer Inquiries
Customer Satisfaction
Post Sales
Customer Issues
Customer Complaints
Customer Care
Customer Interaction

Inbound Calls
Customer Orders
Product Knowledge
Customer Accounts
Product Line
POS
Technical Issues
Customer Relations
Process Improvement
Quality Customer Service
Customer Data
Customer Service
Service Orders
Outbound Calls
Customer Problems

Troubleshoot
Windows
Billing Inquiries
Problem Resolution
FedEx
Payment Arrangements
Billing Issues
Technical Troubleshooting
Office Products
Bank Secrecy Act
Photoshop
Product Demonstrations
Daily Sales
Bank Deposits
Upselling

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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