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  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Hartford, CT jobs

    **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II, Customer Service Operations administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed. + Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses. + Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles. + Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues. + Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues. + For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders. + Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples. **_Qualifications_** + High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with Microsoft Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/13/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ \#LI-DP1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.8-18.5 hourly 6d ago
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  • Quality Analyst - Remote

    Maximus 4.3company rating

    Hartford, CT jobs

    Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. • Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. • Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. • Assist the center with taking calls as needed to support operations and maintain service levels. Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. • Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. • Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. • Maintain strong organizational skills to effectively track monitors across different lines of business • Collaborate in the development and revision of procedures in response to operational changes. • Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. • Make recommendations based on data analysis to enhance performance and service delivery. • Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. • Assist in training initiatives aimed at improving agent performance and overall quality scores. • Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. • Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. • Take calls as needed to support center operations and maintain service levels. • Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. • Perform other duties as assigned by management. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 50,000.00 Maximum Salary $ 61,000.00
    $66k-92k yearly est. Easy Apply 6d ago
  • District Manager

    Biote Corp 4.4company rating

    Hartford, CT jobs

    Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health. This position will help support our CT/RI territory. We're looking for someone with a passion for changing healthcare who wants to be in a hands-on and engaged position working within a dynamic and collaborative sales team. You must be located in the CT/RI area to be considered. Position and Scope: We are looking for a driven candidate with the desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. The ideal candidate is responsible for relationship development, practice development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support. This is a field-based remote position. As a District Manager, your daily responsibilities will include: * Acquiring and retaining extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources. * Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. * Ability to read and understand medical and scientific studies. * Researching and evaluating physicians in assigned areas based on Biote's criteria for appropriateness and suitability. * Effectively presenting Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff. * Recruiting suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills. * Cultivating and maintaining mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better. * Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. * Securing all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes. * Conducting and facilitating patient educational seminars as needed for trained practitioners on a monthly basis. * Contributing to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards. * Prospecting for new leads and identifying quality sales prospects from active leads. * Attending marketing and sales events for prospects and current customers. * Working with customers for sales referrals with new prospects. * Updating all relevant sales activities in the Company's CRM system. * Closing sales accurately and effectively each month to meet or exceed targets. * Responding to all emails received from the customer and Biote employees and related vendors in a timely manner. * Performing other related duties as required or requested. As a District Manager, your background should include: * Bachelor's degree * Strong teamwork, communication (written and oral), client management, and interpersonal skills. * Minimum of 3-5 years of sales experience in a business-to-business model, preferably medical device, diagnostics, and/or biotech. * Strong work ethic and time management skills * Ability to make effective and persuasive communications and technical presentations to physicians, management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills. * Proficient in Microsoft Office suite and customer relationship management software. * Ability to travel in order to do business, approximately 20% of the month. * Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned. * Valid driver's license issued by the state/province in which the individual resides and a good driving record is required. * Home office capability is required with reliable high-speed internet access Company Perks: * Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine * Company Paid Life and AD&D Insurance * 15 days of Paid Time Off and Company Holidays * 401k with a 3% employer contribution * Motus mileage program * Other excellent health and wellness benefits in line with our business If you're interested in this awesome opportunity, please apply today!
    $123k-209k yearly est. Auto-Apply 31d ago
  • Day Body Radiologist - Jefferson Radiology

    Radiology Partners 4.3company rating

    Hartford, CT jobs

    We are actively recruiting a Body Radiologist to join our growing organization. We operate on a hybrid-subspecialty model allowing our Body radiologists to self-select a personalized level of Body sub-specialization raging between a pure Body or a hybrid general-Body position. This is an excellent remote opportunity with flexible scheduling options, in a friendly and collegial section that fosters collaboration, work-life balance, and academic growth. Fellows are encouraged to apply. We are proud of our positive, supportive work environment and are looking for a teammate who shares our commitment to collegiality and collaboration. We prioritize fairness, transparency, and work-life balance in both scheduling and coverage. * We offer flexible work arrangements: onsite, hybrid, or remote teleradiology * Multiple scheduling models available to fit your lifestyle * 7 on/ 7 off * Monday - Friday with weekend commitments * Expertise in oncologic imaging, body MRI, CT and US. * Comfortable interpreting body imaging across all modalities including MRI, interpretation of Cardiac CT/MR, PET/CT and Nuclear Medicine is a plus * Our onsite radiology residency program offers opportunities for teaching and academic engagement * Interact with our clinical colleagues and attend/present at our multidisciplinary conferences and tumor boards to earn CME * One-year partnership track * We offer a highly competitive compensation package, generous vacation time, and a comprehensive benefits program, including retirement savings plans, medical insurance, and more Jefferson Radiology offers a modern, efficient, and tech-forward work environment: * Clario platform ensures a smooth and consistent reading experience. * AI software assists with the detection of hemorrhage, fractures, and vascular occlusions, enhancing diagnostic accuracy and efficiency * A 24/7 support team handles all logistics and clinician communications - no more waiting on hold * RP's upcoming Mosaic platform, expected to launch soon, is projected to improve radiologist productivity by 20-30% We strive to provide the optimal environment for physicians seeking an expansive career practicing Body Radiology at their highest potential in a progressive, innovative setting. LOCAL PRACTICE AND COMMUNITY OVERVIEW Jefferson Radiology, established in 1963, is a 90+ physician sub-specialty group practice with 400+ non-physician staff members based in Connecticut covering multiple imaging centers, community hospitals and tertiary-academic centers. We have developed a unified, enterprise PACS with home workstations for all physicians, state-of-the art cloud-based system with AI tools and workflow enhancement solutions to optimize patient care and radiologist effectiveness. We offer flexible/personalized partnership track staffing models that range between 3-5 day-per-week models. Our practice supports a 20-person residency. Life in Connecticut offers a dynamic blend of the active and relaxing, the natural and cultural, the historical and innovative. It's this complementary balance that makes Connecticut such an ideal place to make a great living - while also creating a rewarding life. * The greater Hartford area of Connecticut offers many urban amenities in a quaint New England setting * Highly ranked primary and secondary educational school systems * Abundant parkland * The greater Hartford region is an ideal place to live and raise a family * Short driving distance to major destination points such as New York City, Boston, shoreline beaches/coastal areas, and New England ski resorts DESIRED PROFESSIONAL SKILLS AND EXPERIENCE * Doctor of Medicine (MD) or Osteopathy (DO) * Licensed or ability to obtain medical license in the State of Connecticut and Massachusetts * Board Eligible or Certified, American Board of Radiology (ABR) or American Osteopathic Board of Radiology (AOBR) * Residency Trained, ACGME Accredited Radiology Program * Fellowship Trained, Body Imaging * Fellows welcome to apply COMPENSATION: The salary range for this position is $400,000-$650,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). FOR MORE INFORMATION OR TO APPLY: For inquiries about this position, please contact Shea Lipp at ************************** or ************. RADIOLOGY PARTNERS OVERVIEW Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **************************.
    $197k-365k yearly est. 9d ago
  • Payer Credentialing Operations Lead-Hybrid-CT, MA or NY

    Connecticut Children's Medical Center 4.7company rating

    Hartford, CT jobs

    Provides support for payer/managed care, Medicare and Medicaid Enrollment operations by organizing the functions relating to the credentialing process for all applicable practitioners as identified. This position is responsible for monitoring Credentialing delegated activities while adhering to Connecticut Children's Medical Center, federal and state regulatory/accreditation requirements and standards. Coordinates, conducts, and documents delegation and site visit assessments as necessary to comply with state, federal, NCQA and any other applicable requirements. Requires a fundamental understanding of the insurance credentialing process and terminology related to the job. Experience Required: Minimum 3 years of provider credentialing and/or enrollment experience. 2 years' experience completing delegation oversight assessments/audits. LICENSE and/or CERTIFICATION REQUIRED Certified Provider Credentials Specialist (CPCS) preferred on hire or obtain one of these certifications within 2 years of hire: Certified Professional Credentials Specialist (CPCS) or Certified Professional in Medical Staff Management (CPMSM) Position Specific Job License and/or Certification Required N/A KNOWLEDGE, SKILLS AND ABILITIES REQUIRED KNOWLEDGE OF: Knowledge of regulatory/accreditation requirements and standards (TJC, CMS, DOH, HIPAA, NCQA). Understanding of program and provider enrollment and credentialing regulations and requirements preferred. SKILLS: Detailed-oriented and analytical maintain accuracy in a documented process Must have excellent verbal/written interpersonal/communication skills and experience at all levels. Computer knowledge of credentialing database software. PC proficiency, proficiency in Microsoft Office applications and ability to effectively utilize other software and systems as needed. ABILITIES: Ability to establish and maintain positive relationships, building trust and respect by consistently meeting and exceeding expectations •Coordinate with Subject Matter Experts and delegate, obtaining clarification on regulatory requirements. •Develops corrective action plans when deficiencies are identified and documents follow-up to completion. •Prepares status reports for submission to Delegated Entities. •Ensures compliance with reporting requirements by tracking the receipt and completeness of reports. •Responsible for meetings, including the preparation of documents for committee oversight of delegated functions. •Works with contracting, Medical Staff management, vendor management and legal to develop and maintain delegation agreements and assessment tools. •Prepares delegation oversight document evidence for monitoring visits and NCQA accreditation surveys and participates on Connecticut Children's Medical Center's work team. •Coordinates and maintains audit schedules that adhere to required turnaround times for delegation and audits. Assist with preparing and collecting all information needed. •Process provider initial and re credentialing applications in accordance with Connecticut Children's Medical Center, federal, NCQA and state regulatory/accreditation requirements and standards. •Perform other duties as assigned by management. •Performs Quality Control audits of completed initial and re-credentialing applications using Connecticut Children's Medical Center internal file audit process. •Assures that standards of practice and policies are in compliance with Connecticut Children's Medical Center contractual requirements and other regulatory guidelines and standards. •Monitors enrollment status reports for accuracy. - Assists with Medical Staff applications and other Medical Staff tasks as needed. - Other duties as assigned.
    $60k-91k yearly est. Auto-Apply 60d+ ago
  • CX Value Realization Advisor

    Zoom 4.6company rating

    Hartford, CT jobs

    Zoom aims to be a true value partner for our customers. That means helping enterprise leaders connect CX strategy, operating models, and technology investments to real business outcomes. This role exists to do exactly that with Zoom's CX team. As a Value Advisor, you'll sit at the intersection of sales, product, and customer experience strategy . You will influence decisions, shape narratives, and help customers (and internal teams) see what's possible when CX is designed intentionally. This is a practical, hands‑on role. If you like thinking strategically and rolling up your sleeves to build decks, design workshops, and pressure‑test ideas with executives, you'll feel at home here. Be a trusted advisor + Partner with Value Realization, Sales, Product, and Leadership to bring a clear, holistic point of view on CX and Zoom's role as a value partner. + Help teams frame customer conversations around outcomes (efficiency, growth, experience), not features. Analyze what really matters + Break down customer strategies, revenue models, competitive pressures, and operating models to identify where CX can move the needle. + Understand how customers actually create value across their business, and identify where CX, service, or sales changes can unlock outsized impact. Shape and support pre‑sales engagements + Support pre‑sales efforts by deploying lightweight but credible value activities such as: + Experience and service design + Voice of Customer and Employee diagnostics + Opportunity and value framing + Business Case development + Translate insights into clear, executive‑ready narratives that support deal momentum. Turn strategy into action + Help inform Zoom's strategic vision and work along multiple teams to act as a feedback loop between customer, partner, product, marketing and beyond. + Create and use value frameworks to help customers convert strategic goals into concrete roadmaps and investment priorities. + Manage a repository of assets and accelerators to deploy across customers with scale. + Align business and technology stakeholders inside large, matrixed enterprise customers. Lead the room when it matters + Facilitate executive workshops and strategic planning sessions that create clarity, alignment, and forward motion. + Build and present points of view on the next generation of CX, including AI‑enabled service, sales, and experience orchestration. What success looks like + Sales teams bring you into complex opportunities early, and keep bringing you back. + Executives leave sessions with a clearer understanding of why CX matters and what to do next . + Your work helps turn abstract CX ambition into practical, fundable initiatives. + Ensure the tools, frameworks, and assets used by the Value Realization team are current, usable, and ready for real customer work. Experience & background + 5+ years of experience in a leading SaaS CX organization, management consultancy, or complex operations environment. + Proven exposure to customer service operations across service, sales, and marketing journeys. + Industry knowledge in one or more of the following sectors is preferred: Financial Services, Consumer Retail and Travel & Hospitality. CX and technology fluency + Working knowledge of service design, including how front and backstage intersect. + Strong working knowledge of CX technologies such as contact center platforms, CRM, CDP, ticketing, and related data flows. + Comfortable discussing how technology enables (or limits) operating model change. Clear thinking and strong communication + Excellent content creation skills especially slideware, visuals, and concise executive writing. + Able to simplify complex ideas without dumbing them down. Modern ways of working + Uses AI and automation tools to scale research, analysis, and content creation. + Thrives in a highly matrixed environment and can influence without formal authority. Practical realities + Willing and able to travel as needed to support customers and internal teams. Why this role is different This isn't a generic strategy role or a pure sales overlay. You'll help define how Zoom shows up as a CX value advisor , both internally and with customers. You'll build repeatable ways of working, shape points of view, and help grow a team that raises the bar on how CX value is articulated and delivered. Salary Range or On Target Earnings: Minimum: $97,600.00 Maximum: $225,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 02/03/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines
    $97.6k-225.7k yearly 6d ago
  • Field Service Engineer (Field Remote - MA)

    Perkinelmer, Inc. 4.8company rating

    Hartford, CT jobs

    Responsibilities The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in CT, VT, ME, MA, NH and RI. Travel M-F within New England territory. Job Responsibilities: * Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. * Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades. * Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads. * Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory. * Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process. * Attend higher level certification through participation in company sponsored training & development offerings * Complete all administrative tasks, including but not limited to time reporting and assigned training. * Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time Critical Skills: * Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately. * Technical critical thinking skills and attention to detail. * Outstanding customer service skills complemented by an ability to listen to and interpret client requests. * Aptitude for technical and practical matters. * MS Office skills: Outlook, PowerPoint, Word. * Excellent team player with a customer satisfaction focus. * Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards. Basic Qualification: * BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR * Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR * High School Diploma plus 7+ years direct experience with repair of laboratory equipment Preferred Qualifications: * Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software * Vendor issued certification on relevant laboratory equipment * Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code * Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided). * Valid driver's license and safe motor vehicle operation. Working Environment: * Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. * Job pace may be fast and job completion demands may be high. * Must be able to remain in a stationary position more than 25% of the time. * The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. * Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). * Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. * Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. * Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. * Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals. * May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment. The annual compensation range for this full-time position is $65,000.00-85,000.00 USD Annual. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
    $65k-85k yearly 4d ago
  • Access Supervisor, Inside Sales (Remote)

    Insulet 4.7company rating

    Connecticut jobs

    This position supervises the day-to-day operations of the Insulet Corporation Inside Sales Access teams. The position will be responsible for leading and coaching the team, resolving escalated customer contacts, managing existing and new processes, and identifying and implementing continuous improvement opportunities through data analysis and project management within the pharmacy systems. The ideal candidate must demonstrate strong sales, customer service, computer skills, coordination, and planning abilities, and be able to work effectively in a key cross-functional role within Insulet Corporation and across external business partners. Responsibilities Provides supervision - ensuring call handling and documentation meet regulatory requirements within pharmacy guidelines. Supervise day-to-day operations for the Inside Sales Access team, serving as the primary escalation point for any questions or issues and managing processes within the pharmacy process. Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure. Preparation of daily, weekly, monthly, and quarterly reports. Manages daily call and task productivity, ensuring accountability to role expectations. Provides coaching and feedback in accordance with department and company goals. Manages Inside Sales Access quality program, conducting quality audits and calibration of quality scoring with the leadership team. Handles the most complex Customer complaints, escalations, and/or inquiries. Ensures adherence to Regulatory, Quality, Pharmacy, and accreditation standards. Reviews financial targets and is responsible for working with Sr Inside Sales Leadership to assist with meeting or exceeding goals and ensuring operating and expense commitments are met within Service Level Agreements. Participates in special projects and performs other duties as assigned. Performs other duties as assigned. Education and Experience Minimum Requirements: Bachelor's degree 5+ years of experience in an inside sales or contact center environment Preferred Skills and Competencies: Strong background in sales, the pharmacy channel, and call center operations that promote industry best practices and standards, including contact center metrics, workforce management, service quality management, and knowledge management. Customer Service experience in a medical or health-related environment is preferred. Knowledge of diabetes and experience supporting patients with diabetes is preferred. Experience providing remote support, particularly in a regulated environment. Physical Requirements: Requires sitting and standing associated with a typical office environment. Manual dexterity needed for using a calculator and computer keyboard. Lightweight lifting may be required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position may require occasional travel. If you're ready to be a part of a company that's changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people's lives. Remote/Flexible: (no days required to be onsite) This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired) Additional Information: Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $56,300.00 - $84,425.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)
    $56.3k-84.4k yearly Auto-Apply 18d ago
  • Sr Business Consultant (Remote and Temporary)

    Maximus 4.3company rating

    Bridgeport, CT jobs

    Description & Requirements Maximus is looking to fill a Sr Business Analyst position. The Sr Business Consultant position supports CDC initiatives by conducting data-driven evaluations of management and organizational structures to improve operational efficiency, customer experience (CX), and overall service quality. Assists in mapping and optimizing the customer journey using quantitative and qualitative insights to identify pain points and opportunities for improvement. Collects, verifies, and analyzes performance and survey data to uncover trends, measure customer satisfaction, and recommend actionable improvements that enhance service delivery and streamline processes. - Position is remote and temporary through August 31, 2026 - Must be available to work the occasional weekend or holiday depending on business needs - Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST -You will need to provide your own computer equipment during training. Maximus will provide computer equipment once training is completed. Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3 Essential Duties and Responsibilities: - Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects. - Assist in the application of activity and data modeling, transaction flow analysis, internal control and risk analysis, modern business methods, and performance measurement techniques. - Assist in establishing standards for information systems procedures. - Develop solutions to a variety of complex problems. - Develop and apply organization-wide information models for use in designing and building integrated shared software and database management systems and data warehouses. - Follow Information Management guiding principles, cost savings, and open system architecture objectives. Responsibilities: - Data Analysis & Insights: Collects and validates operational, performance, and customer satisfaction survey data; performs trend analysis and develops metrics to measure efficiency and CX outcomes. - Customer Journey & CX Optimization: Maps end-to-end customer interactions; identifies friction points and designs solutions to improve engagement and satisfaction. - Survey Analysis: Analyzes customer feedback and survey results to identify drivers of satisfaction and areas for improvement; translates insights into actionable strategies. - Process Improvement: Applies data-driven methodologies (e.g., Lean, Six Sigma principles) to redesign workflows, reduce bottlenecks, and improve turnaround times. - Reporting & Visualization: Develops dashboards, models, and reports to communicate findings; prepares presentations for leadership and stakeholders. - Facilitation & Collaboration: Leads working groups and stakeholder sessions to align on improvement strategies; ensures recommendations are actionable and measurable. - Continuous Improvement: Monitors implemented changes for impact; iterates based on performance data, survey feedback, and evolving CDC objectives. This position requires the use of your own personal computer or laptop during the training period (tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide the required equipment. Maximus will provide computer equipment once training is completed. Home Office Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ****************** - Minimum 5mpbs upload speed - Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router - Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) - Private and secure work area and adequate power source - Must currently and permanently reside in the Continental US Minimum Requirements - Bachelor's degree in related field. - 5-7 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 120,000.00 Maximum Salary $ 130,000.00
    $102k-133k yearly est. Easy Apply 10d ago
  • Technical Account Manager

    Cardinal Health 4.4company rating

    Hartford, CT jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Job Description** As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used. **Position Summary** Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients. **Role contribution and responsibilities:** + Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs + Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes. + Monitors performance and recommends scope, schedule, cost or resource adjustments + Connects short-term demands to long-term implications, in alignment with the supporting business case. + Prioritizes multiple tasks while meeting deadlines + Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion. + Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. + Connects project objectives to broader organizational goals. + Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility. + Negotiates with stakeholders to obtain the resources necessary for successful project execution. + Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making. + High level of client contact in an Account Management portfolio approach. **What is expected of you and others at this level** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues + Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships **Accountabilities in this role** + Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services + Acts as single technical liaison for the client + Daily interactions with client to assess and advise client needs and requests + Analyze client program, needs and propose solutions and options that provide value to client + Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements. + Manage client deliverables, timelines, and artifacts + Monitor team backlog and prioritize activities to deliver on time, on budget, on scope + Anticipate client needs and proactively make program recommendations to enhance service value + Perform necessary project administration, project status, and risk, issue management _Qualifications_ + Master's Degree preferred + 3-5 years' experience of client relationship management experience at the account management level preferred + Prior experience working in a Specialty Pharmaceutical HUB environment, preferred + 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred + Proficiency in Microsoft Office products preferred + Strong oral and written communication skills, with executive facing presentation experience + Strong project management skills + Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Travel requirement up to 10% TRAINING AND WORK SCHEDULES: + Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. + This position is full-time (40 hours/week). + Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: + You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. + We will provide you with the computer, technology and equipment needed to successfully perform your job. + You will be responsible for providing high-speed internet. + Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $105,100-$150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.1k-150.1k yearly 9d ago
  • Licensed School Psychologist - Hybrid/remote

    The Stepping Stones Group 4.5company rating

    Bridgeport, CT jobs

    Graduate degree in School Psychology and active School Psychologist license required. Applicants who do not meet these qualifications will not be considered. Empower. Support. Transform. Are you a passionate School Psychologist seeking more flexibility without compromising your impact? Join The Stepping Stones Group in a hybrid role in Bridgeport, CT that allows you to focus on meaningful in-person work - such as student assessments and collaboration - while completing documentation, report writing, and non-student activities remotely. This innovative opportunity is part of our School Psychology Services Division - built by School Psychologists, for School Psychologists, and led by School Psychologists - ensuring that every decision, support system, and resource is grounded in what matters most to you and your profession. You're A Great Fit For This Role If You: * Hold CT School Psychologist Licensure and a Masters Degree or Higher in School Psychology * Enjoy working independently while being part of a larger supportive network * Are passionate about delivering high-quality, student-centered evaluations * Embrace flexibility, innovation, and clinical excellence * Want to be part of a team that is transforming school psychology services through technology, support, and smarter models of care Why You'll Love Working With Us: * Competitive pay, Benefits, and Health and Wellness stipends that let you enjoy life inside and outside of school * Spread Pay Plan: Enjoy a consistent income throughout the year. * Wellness & Professional Growth Stipends - Invest in your success and well-being! * 401(k) Plan: Secure your future with our retirement savings plan. * Cutting-edge AI support - We provide AI tools that streamline report writing, automate data interpretation, and enhance workflow efficiency * Online Resources: Access NASP-approved webinars, therapy ideas, and free CEUs. * Referral Program: Share the opportunity! Refer your friends and help them join our amazing team today! What You'll Do: * Conduct psychoeducational evaluations on-site, including cognitive, academic, social-emotional, and behavioral assessments * Collaborate with IEP teams, school staff, and families to support student success * Complete documentation, report writing, and eligibility meetings from home * Provide consultation and evidence-based recommendations to school teams * Utilize secure, compliant teleassessment tools when appropriate * Work as part of a clinically led team focused on service quality and student outcomes At The Stepping Stones Group, we don't just offer jobs- we build careers. Join a team that values your expertise, supports your growth, and empowers you to make a lasting difference in students' lives. Apply today and step into a flexible hybrid role that truly matters! Know someone who'd be a perfect fit? Refer a friend and earn a BIG referral bonus!
    $66k-85k yearly est. 19d ago
  • Behavior Technician - Home-Based

    Constellation Health Services 3.9company rating

    Hartford, CT jobs

    We also have additional job opportunities in the following locations: New Haven, New London, Stamford, Waterbury and more! _________________________________________________________ The Behavioral Technician will provide clinical skills instruction and behavior reduction protocols based upon the principles of Applied Behavior Analysis. Clients include children with Autism and related developmental disabilities in the home, community, clinic, and school settings. The Behavioral Technician will collect data on programs and assist with parent training. The Behavior Technician works under the supervision of a Board-Certified Behavior Analyst. The principles of behavior analysis are to treat patients who have difficulties with socially significant behaviors. These may include social skills, reading, communication, personal self-care and work skills. Essential Job Functions/Responsibilities Plans and implements intervention strategies using direct therapy, monitoring and consultation under the supervision of a BCBA. Teaches targeted behaviors using specialized techniques that may include reward systems, incidental teaching and pivotal response training. Records and tracks data from training sessions. Reinforces positive behavior with children on caseload. Communicates effectively (orally and in writing) with administrators, parents and community members. Provides accurate documentation of intervention, goals and objectives Facilitates transition among agencies, programs, and professionals as service provision changes (early intervention to pre-school, pre-school to school etc.) Identifies emergency situations and determines appropriate action to ensure child safety. Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements. Follow the prescribed behavior skill acquisition and behavior reduction protocols. Collect, record, and summarize data on observable client behavior Assist with parent and caregiver training in line with client's individualized treatment and behavior reduction protocols. Effectively communicate with parents and caregivers regarding client progress as instructed by the Board Certified Behavior Analyst Will perform other duties as assigned. Although each position has its own unique duties and responsibilities, the following applies to all employees of Constellation Health Services: All employees will: Exercise necessary cost control measures. Strive to provide and maintain positive external and internal customer service and promote a culture of excellence in customer service. Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. Must be able to be depended upon to plan and organize work effectively and ensures its completion. Must be able to demonstrate reliability by arriving to work on time and taking breaks in the expected time frames. Will be expected to meet all productivity requirements. Must be able to demonstrate team behavior and must be willing to promote a team-oriented environment. Will be expected to represent the organization professionally at all times. Additional Requirements: PHYSICAL REQUIREMENTS Hearing and speaking ability is required to communicate on the telephone. Vision is necessary for entering data. Reaching is required for paper management. Manual dexterity is required for operating the computer, photocopier and telephone. Mobility is required for going to photocopier, fax machine, etc. Must be able to speak and write the English language in an understandable manner. Must be able to function independently and have personal integrity. Requires flexibility of hours. PSYCHOLOGICAL REQUIREMENTS An ability to recognize tasks to be done and perform them independently. An ability to establish a responsible and trustworthy rapport with staff by: Being punctual and providing proper notification and advance notice for absence and tardiness. Following through on tasks as assigned. Flexibility to adjust to changing work schedules. An ability to work in a fast-paced environment under time constraints. INTELLECTUAL REQUIREMENTS An ability to learn all Constellation Kids policies and procedures. Judgment skills in processing telephone calls Organizational skills necessary to establish priority of tasks and meet deadlines. An ability to operate all aspects of the computer, photocopier and telephone. An ability to understand and follow instructions provided by the supervisor both in written and oral formats. An ability to read, write and type. I have read this and physical demands for the position as Behavior Technician. I agree to perform the tasks outlined in this in a safe manner and in accordance with the company's established procedures. I understand that I may not release or disclose protected health or company information without proper authorization. I understand that the company reserves the right to make changes to this job description at any time at their discretion. I also understand that my employment is at will and thereby understand that my employment may be terminated at- will either by the company or myself and such termination can be made with or without notice. Qualifications Position Qualifications A bachelor's degree in a human services field from an accredited university AND one year of direct relevant experience working with youth and families who require behavior management to address mental health needs OR An associate's degree (60 college credits) AND a minimum of two years of direct relevant experience working with youth and families who require behavior management to address mental health needs. Strong organization and communication skills are required. Registered Behavior technician certification is a plus.
    $50k-61k yearly est. 15d ago
  • Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)

    Maximus 4.3company rating

    Bridgeport, CT jobs

    Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus. This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area. Key Areas of Responsibility - Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials. - Developing new programs for customer engagement including integrated marketing programs from concept to execution - Drive Maximus Federal solutions and offerings. - Manage digital and social media strategies across the federal market - Build, manage, and coach a high-performing marketing team. - Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports. - Work closely with the growth leaders to align sales and marketing strategies - Maintain brand standards and ensure compliance across all marketing and communications channels. - Build long-term relationships with employees, clients, government officials, and stakeholders. - Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company. - Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement. - Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation. This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions. Qualifications: -15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team. -Previous experience at a corporation focused on the Federal sector. -Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered. -MA degree in Marketing, Communication, or similar relevant field, preferred. -Outstanding communication, presentation, and leadership skills. -In-depth knowledge of the Federal sector. -Critical thinker with problem-solving skills. -Strong interpersonal and communication skills. Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 216,155.00 Maximum Salary $ 292,455.00
    $131k-221k yearly est. Easy Apply 3d ago
  • Case Builder Auditor - Veterans Evaluation Services

    Maximus 4.3company rating

    Bridgeport, CT jobs

    Description & Requirements Maximus is currently hiring for a Case Builder Auditor to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Case Builder Auditor is responsible for reviewing Disability Benefits Questionnaires ("DBQs") built by Case Builders on the "Build Team" so that Veterans may be evaluated on behalf of the Department of Veterans Affairs (the "VA"). Auditors are responsible for providing guidance and instructions to Case Builders with questions on VA specific build criteria and also second reviews and audit cases built to ensure builds meet VA specific build criteria for VBA exams. An Auditor works closely with the of Auditors and Builders, as well as with the Case Builder Manager, to maintain a respectful, positive, and high sense of urgency work environment and to make sure the Case Building Department is producing the highest quality exams possible. Due to contract requirements, only US Citizens or Green Card holders can be considered for this opportunity. Essential Duties and Responsibilities: - Enter any missed build information into the software for the doctor to be able to utilize during and after the appointment. - Ensure providers have the necessary documentation and medical records to properly evaluate Veterans. - Research medical conditions and new information when necessary in order to assist builders with any case questions during the build process. - Identify and confirm that all relevant worksheets and diagnostics were added during the build process as requested by the VA. - Track Case Builder (CB) errors and monitor progress of assigned builders through weekly audit reports and master error log. - Communicate with CB supervisors when patterns of concern regarding quality and production are identified. - Communicate with other departments to share relevant information when necessary in order to best complete the case. - Thoroughly checks over and approves Case Builder's work when in audit, to make sure the build is sufficient. - Complete audits as assigned by Supervisor or Case Building Management. - Assists with clarification response (CR) updates when a CB on the build team is out of office. - Complete one-on-one conferencing with assigned Case Builders to review error trends and provide build feedback with the goal of improving assigned Case Builder quality. - Responds promptly and appropriately to messages from supervisors, co- workers, and other departments. Please note upon hire, Veterans Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment. Home Office Requirements using Maximus-Provided Equipment: - Internet speed of 20 mbps or higher required (you can test this by going to ****************** - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to home router - Private work area and adequate power source - Must currently and permanently reside in the Continental US In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and your are required to remain at your designated home location for all work activities. Minimum Requirements - High school graduate or GED required. - Minimum of 2 years of related experience. - Minimum of 1 year of Case Building experience, to include high productivity and low error percentage, during time as a Case Builder. - 2 or more years previous Case Building experience is strongly preferred. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 26.45 Maximum Salary $ 35.35
    $30k-43k yearly est. Easy Apply 2d ago
  • Surgical Clinical Reviewer - Hartford - Full Time (Hybrid)

    Connecticut Children's Medical Center 4.7company rating

    Hartford, CT jobs

    Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. Education Required: Bachelor's degree required. Ability to complete all pre-training, on-site training, and post-training modules and pass the training post- test. Education Preferred: RN or BSN preferred, but not required. Non-Nurses in the SCR position should have a mentor at the hospital that is accessible to help the SCR answer difficult clinical questions. The mentor should be an RN, BSN, MSN, NP, PA, or MD. Experience Required: Minimum one-year experience in hospital surgery department, surgery clinic, clinical research or medical records. Clinical chart review and abstraction experience required. * Ability to build relationships and gain alignment for clinical support and be able to articulate questions to receive an appropriate level of support from superiors and peers. * Ability to interact with all members of the surgical team and administrative staff in a professional and courteous manner. Experience Preferred: Computer and internet experience required- familiarity and comfort with MS Office products is essential for success in this position (Word and Excel-required; PowerPoint and Access-preferred). Database data entry and/or management experience preferred. Basic statistical knowledge preferred. Quality improvement or patient safety knowledge and experience preferred LICENSE and/or CERTIFICATION REQUIRED * Current State of Connecticut Registered Nurse licensure preferred Position Specific Job License and/or Certification Required * Successfully complete the ACS NSQIP SCR Training/Certification within 3 months KNOWLEDGE, SKILLS AND ABILITIES REQUIRED Knowledge of: * Data collection and identification of areas for quality improvement and requires clinical knowledge and understanding of patient care. * Demonstrates clinical understanding as well as access to a clinical mentor that can advise when clinical questions arise SKILLS: Demonstrates ability to learn and to utilize new software and web applications for data entry and report generation. * Demonstrates strong analytical and statistical skills * Demonstrated strong organizational skills, interpersonal skills, and ability to prioritize workload. * Demonstrated computer proficiency in Windows environment (Word, Excel, Access, PowerPoint). ABILITY TO: * Gather information in a complex hospital system environment. * Identify opportunities to feedback ACS NSQIP data to relevant groups or meetings (for example: M&M, infection control, quality management and administration). The candidate should have experience sharing information across functions. * Interact with all levels of management and health care staff to effectively work as a team member by sharing information across multi-functional areas. * Develop and sustain positive working relationships with diverse individual and groups * Ability to complete all pre-training, on-site training, and post-training modules and pass the training post- test needed for certification. * Ability to build relationships and gain alignment for clinical support; must be able to articulate questions to receive an appropriate level of support from superior * Data Collection and Reporting * Initiates, conducts, and manages the retrospective review and abstraction of quality data. * Identifies surgical patients for inclusion in the NSQIP database through the application of program inclusion/exclusion criteria and protocols. * Responsible for the accurate and timely entry of data into the NSQIP database and meets the caseload accrual requirement protocol as indicated. * Collects preoperative, operative, and postoperative data components for the program through the effective utilization of the hospital medical record system and reporting capabilities. * Attends weekly Morbidity & Mortality (M&M) conferences to ensure reliable data collection of postoperative occurrences. * Demonstrates applicability of the methodology and the reliability of definitions utilized by reviewers within the program through Inter-Rater Reliability (IRR) testing. * Utilizes software applications for data collection and analysis. * Reviews site accrual reports on the database and responds to accrual report alerts. * Provides periodic data related to surgical clinical pathway metrics and attends Clinical Effectiveness meetings as appropriate. * Teamwork * Establishes effective working relationships with members of the hospital community, especially staff in the Surgery, Medicine, Nursing, Medical Records, and Information Solutions Departments whose support is necessary for the management and success of the program. * Contacts patients and/or families postoperatively via telephone and/or written communications for the purpose of identifying possible occurrences associated with surgical procedures performed at the hospital. * Serves as an educational resource on ACS NSQIP for internal and external audiences by developing educational material and delivering presentations. * Assists the Children's Surgical Program Manager (CSPM) as needed for the CSV re-verification process. * ACS NSQIP Participation * Successfully completes the ACS NSQIP Pediatric SCR Training/Certification program upon hire and re-certification exam annually. * Participates in program teleconferences and webinars. * Attends the ACS Quality Conference annually. * Initiates, conducts, and manages the retrospective review and abstraction of quality data. * Identifies surgical patients for inclusion in the program through the application of program inclusion/exclusion criteria and protocols. * Responsible for the accurate and timely entry of data into databases and meets the caseload accrual requirement protocol as indicated. Reviews information sources and responds to report findings.
    $58k-75k yearly est. Auto-Apply 35d ago
  • Intern - System Engineering (Remote)

    Maximus 4.3company rating

    Hartford, CT jobs

    Description & Requirements Maximus is seeking a motivated REMOTE Systems Engineering Intern - 10 weeks (40 hours per week). Orientation will start the last week in May of 2026. We're looking for candidates with a strong foundation in technical fundamentals, eager to apply systems thinking, automation, and analytical skills. This internship will introduce you to support real-world engineering solutions while learning from experienced engineers. Essential Duties and Responsibilities: - Work on IT assignments of moderate difficulty under the direction of a more senior mentor to build a well-rounded skillset. - Escalate issues and questions to management, as necessary. - Participate in group discussions with peers or external groups to solution problems of moderate scope. - Participate in meetings to gain process knowledge and guidance on assigned projects. - Read, understand, and perform assignments within prescribed guidelines. - Approach challenges and create solutions with a critical thinking and customer service mindset. - Prepare standard reports and presentation materials. Assist with system documentation (requirements, architecture diagrams, interface definitions) Support system integration and testing by executing test cases and documenting results Help analyze system performance, logs, and data to identify issues or trends Use engineering tools (Jira, Confluence, Git, Excel) to track work and maintain artifacts Write basic scripts (Python/Bash/PowerShell) to automate tests or data collection Collaborate with engineers in design reviews, standups, and troubleshooting sessions Minimum Requirements - High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. Systems fundamentals: basic understanding of how software, hardware, networks, and data interact Technical skills: familiarity with at least one programming or scripting language (Python preferred) Tools & documentation: experience with Excel/Sheets, Git (basic), and technical documentation Testing & analysis: ability to follow test procedures, analyze results, and identify anomalies Problem-solving: logical thinking, curiosity, and willingness to troubleshoot with guidance Communication & teamwork: clear written/verbal communication and ability to collaborate in team environments EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 25.00 Maximum Salary $ 25.00
    $28k-40k yearly est. Easy Apply 6d ago
  • Remote Medical Billing Coder

    Fair Haven Community Health Care 4.0company rating

    New Haven, CT jobs

    Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Remote in New Haven, Connecticut Job purpose Responsible for maintaining the professional reimbursement program. Ensure compliance with current payments and rules that impact billing and collection. Duties and responsibilities The Medical Billing Coder performs billing and computer functions, including patient & third party billing, data entry and posting encounters. Typical duties include but are not limited to: Follow-up of any outstanding A/R all-payers, self-pay, and the resolution of denials Prepares and submits clean claims to various insurance companies either electronically or by paper. Handle the follow-up of outstanding A/R all-payers, including self-pay and /or the resolution of denials. Answers question from patients, FHCHC staff and insurance companies. Identifies and resolves patient billing complaints. Prepares reviews and send patient statements and manage correspondence. Handle all correspondence related to insurance or patient account, contacting insurance carriers, patients and other facilities as needed to get the maximum payments and accounts and identify issues or changes to achieve client profitability. Take call from patients and insurance companies regarding billing and statement questions. Process and post all patient and/or insurance payments. Reviewing clinical documentation and provide coding support to clinical staff as needed. Qualifications High School diploma or GED with experience in medical billing is required. A certified professional coding certificate (CPC AAPC), knowledge of third party billing requirements, ICD and CPT codes, and billing practices are also required. Excellent interpersonal and communication skills and ability to work as a member of the team to serve the patients is essential. Must be detail oriented and have the ability to work independently. Bi-lingual in English and Spanish highly preferred. FQHC/EPIC experience is desirable. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
    $33k-39k yearly est. Auto-Apply 17d ago
  • Clinical Program Manager REMOTE

    Baylor Scott & White Health 4.5company rating

    Hartford, CT jobs

    **Healthy Weight Coach** **REMOTE - Monday through Friday, no weekends** **Preferred Experience** - Chronic disease (weight loss, diabetes) - Strong behavioral change interest and/or experience - Digital/virtual health coaching experience **Preferred Training** - Licensed RD - Experience with MNT for obesity, diabetes, HTN, Lipid disorders - NBC-HWC - Mastery of the coaching process, foundational theories/principles of behavior change - Requires completing an approved training program (minimum 400 hours), documented coaching sessions, and passing a board exam - Only coaching credential recognized by the National Board of Medical Examiners * **No Credentialing required*** **About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 _Note: Benefits may vary based upon position type and/or level._ **Job Summary** As a licensed clinician, the Clinical Program Manager guides clinical programs and performance initiatives. They ensure alignment at a regional or system level. **Essential Functions of the Role** + Partners with internal and external stakeholders to meet contractual and/or regulatory obligations. + Proactively identifies, plans, implements, evaluates and monitors quality improvement and performance improvement initiatives. + Contributes to or runs system and regional initiatives. Gathers data, conducts research, maintains records, and tracks issues. Evaluates the impact of interventions, coordinates activities, and executes plans to resolve issues. + Researches and maintains knowledge of current evidence-based practices. Works with multidisciplinary teams to build a replicable model for clinical programs and guidelines. Develops program tools and resources like guidelines, training materials, and enhancement requirements. + Acts as a credible change agent and Subject Matter Expert (SME) in program management, process improvement, and clinical and contract performance. + Acts as a liaison across the care continuum to multidisciplinary teams and internal/external stakeholders. **Key Success Factors** + Project and/or Program Management experience + Process improvement and/or quality improvement experience + Able to quickly establish professional and cooperative relationships with multidisciplinary team members + Able to work in a fast paced, deadline motivated environment while stabilizing multiple demands + Able to quickly establish professional and cooperative relationships with multidisciplinary team members + Excellent verbal and written communication skills + Excellent critical thinking skills with ability to solve problems and exercise sound judgement + Able to mentor, guide and train team members + Skill in the use of computers and related software + PMP certification preferred **Belonging Statement** We believe that all people should feel welcomed, valued and supported. **QUALIFICATIONS** + EDUCATION - Grad of an Accredited Program + EXPERIENCE - 5 Years of Experience + CERTIFICATION/LICENSE/REGISTRATION - Lic Clinical Social Worker (LCSW), Licensed Dietitian (LICDIET), Lic Masters Social Worker (LMSW), Lic Master Social Wrk AdvPrac (LMSW-AP), License Pract/Vocational Nurse (LVN), Occupational Therapist (OT), Physical Therapist (PT), Respiratory Care Practitioner (RCP), Registered Dietitians (RD), Registered Nurse (RN), Reg Respiratory Therapist (RRT), Speech Language Pathologist (SLP): Must have ONE of the following: + -LCSW + -LMSW + -LMSW-AP + -LVN + -OT + -PT + -RN + -Both RRT (from the National Board Respiratory Care) AND RCP (from the Texas Medical Board) + -SLP + -LICDIET + -RD. As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $46k-80k yearly est. 10d ago
  • Utilization Management Coordinator (H)- Remote

    Saint Francis Health System 4.8company rating

    New Haven, CT jobs

    Current Saint Francis Employees - Please click HERE to login and apply. This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. #ALDIND The shift for this role would be as needed during the weekdays. Location: Remote (MUST BE LOCAL TO TULSA, OKLAHOMA AREA) Job Summary: Provides administrative and clinical support to the hospital and treatment team throughout the review of patients, their placement in various levels of care and their receipt of necessary services and appropriate discharge planning. UM Coordinators participate in treatment teams, communicating with providers the details of reimbursement issues; also participates in the Patient Care Committee for patient care reviews, and in Utilization Review Staff Committee, providing data and contributing to improvement of internal processes. Provides staff education as needed to further the goals of UR. Minimum Education: Has completed the basic professional curricula of a school of nursing as approved and verified by a state board of nursing, and holds or is entitled to hold a diploma or degree therefrom or Master's degree in Social Work, Counseling or related behavioral health field. Licensure, Registration and/or Certification: Valid multi-state or State of Oklahoma Registered Nurse License, or Clinical Social Worker (LCSW), or Professional Counselor (LPC) license, or Marriage and Family Therapist (LMFT). Work Experience: 3 - 4 years of related experience in behavioral health care, part of which may be experience in Behavioral health managed care. Knowledge, Skills and Abilities: Working knowledge of Microsoft Word, Excel and Access as might be used in the preparation of correspondence and reports. Effective interpersonal, written and oral communication skills. Ability to integrate the analysis of data to discover facts or develop knowledge, concepts or interpretations. Ability to organize and prioritize work in an effective and efficient manner. Ability to be detail oriented as required in the examination of numerical data. Ability to synthesize clinical case data into concise summaries. Essential Functions and Responsibilities: Meets time requirements for review intervals, supplying the required clinical information to obtain authorization. Responds promptly to authorizing entity's need for further detail. Participates in treatment team or Patient Care Committee, providing information about eligibility, benefits and criteria for the selected level of care. Seeks treatment information for use in providing reviews for authorization of services. Contributes to discharge planning. Participates in quality of care process improvement. Identifies QI Triggers for individual patient situations, reporting them promptly to the Process Improvement/Quality Director, to appropriate clinicians and to the UM Manager. Reviews eligibility and benefits of patients, matching the level of care utilization. Assures compliance with Managed Care Behavioral Health standards in the area of UM procedures and documentation to permit accreditation for Laureate and/or to maintain the delegation standards established by the managed care contracts. Investigates and prepares appeals for insurance companies, when denial of reimbursement is related to medical necessity or to other treatment issues. Participates in UM process improvement on an ongoing basis and participates in the UR Staff Committee's process improvement goals. Decision Making: The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from supervisor. Working Relationship: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Pre-Arrival - Yale Campus Location: Tulsa, Oklahoma 74136 EOE Protected Veterans/Disability
    $46k-57k yearly est. Auto-Apply 27d ago
  • Revenue Cycle AR Specialist I - Full Time Hybrid

    Connecticut Children's Medical Center 4.7company rating

    Hartford, CT jobs

    Applicants must reside in Connecticut, Massachusetts, or New York, or willing to relocate. The Revenue Cycle AR Specialist I is responsible for resolving insurance balances, following up with payors, and submitting appeals and reconsideration requests on rejected and denied claims. Responsible for ensuring claims are paid by insurance carrier to the organization correctly. Works receivable inventory within department standards including, as applicable: maintaining assigned work list of hospital or professional accounts; documenting agreement arrangements or reasons for outstanding balances; performs collection & follow up efforts; coordinating and/or posting adjustments, contractual allowances, or refunds within levels of authority. Education and/or Experience Required: Education: High School Diploma, GED, or a higher level of education that would require the completion of high school. Experience: Minimum 1 year completed experience in a Healthcare Revenue Cycle role. Education and/or Experience Preferred: Education: Associate's Degree in Healthcare Management, Finance, or related field. Experience: Experience with Epic Patient billing experience preferred. License and/or Certifications Required: N/A Accurately and compliantly resolves insurance balances after payment or adjudication, and correctly identifies any patient liability (i.e., contractual/payment review, etc.) and ensures accurate resolution of account to payment or payor terms; Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites. Leverages available resources and systems (both internal and external) to analyze patient accounting information and take appropriate action for payment resolution; documents all activity in accordance with organization and payor policies. Coordinate appeal when claim is denied. May partner with medical care team members on complex appeals. Submits LOMN (Letter of Medical Necessity) and other drafted appeals and reconsiderations on rejected and denied claims. Sends appeals to payors, and follow up to ensure payment is made. Continue to review acct and escalate as necessary if denial is not overturned. Engages the CFC, UR, Revenue integrity or coding follow-up team for any medical necessity, auth. or coding related denials review. Sets follow-up activities based on status of the claim; ensure full and clear account documentation on account status within system. Collaborate as a part of a team on special projects by utilizing excel spreadsheets, and effectively communicate results Performs other job-related duties as assigned.
    $38k-45k yearly est. Auto-Apply 60d+ ago

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