Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookCompareEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippi

Upload your resume to get started.

Desk manager skills for your resume and career

Updated January 8, 2025
5 min read
Desk manager example skills
Below we've compiled a list of the most critical desk manager skills. We ranked the top skills for desk managers based on the percentage of resumes they appeared on. For example, 19.4% of desk manager resumes contained crm as a skill. Continue reading to find out what skills a desk manager needs to be successful in the workplace.

15 desk manager skills for your resume and career

1. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how desk managers use crm:
  • Communicated and translated business requirements to the implementation project managers for ERP and CRM implementation.
  • Managed vendor relationships in support of CRM and sales reporting projects.

2. Sales Process

Here's how desk managers use sales process:
  • Enhanced the sales process by developing sales tools to assist in the accurate pricing of products and services.
  • Implemented an Evidence Manual tool to help Sales Associates in the Sales process and create value in vehicles.

3. Quality Customer Service

Here's how desk managers use quality customer service:
  • Provided quality customer service to the over 1500 residents of Cougar Village.
  • Managed all aspects of the service desk to ensure quality customer service.

4. CSI

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Here's how desk managers use csi:
  • Involved in customer service situations to reduce the risk of unsatisfied customers to maintain high level of CSI.
  • Maintained an average of 98.8 Honda CSI average, and received the Presidents * Award of Excellence.

5. Sales People

Here's how desk managers use sales people:
  • Supervised and mentored 12 sales people; motivated staff to meet/exceed established sales goals and objectives by developing effective sales incentives.
  • Trained sales people in doing accurate trade and sales walk around on vehicles so they can maximize front end gross profit.

6. Sales Desk

Here's how desk managers use sales desk:
  • Coached, developed, motivated, and inspired, an investment sales desk for a Fortune 30 company (MetLife).
  • Created an annuity sales desk from the newly combined companies resulting in a knowledgeable and professional team of six internal wholesalers.

Choose from 10+ customizable desk manager resume templates

Build a professional desk manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your desk manager resume.

7. Desk Assistants

Here's how desk managers use desk assistants:
  • Collaborated with housing administrators to provide a more inclusive hiring process for desk assistants.
  • Integrated software solutions to assist Desk assistants in enforcing housing policy.

8. Financial Institutions

Financial Institutions come in all sizes, forms, and are meant for all sorts of purposes. Some only keep money, some only trade it, some focus on extending loans, some work with only other financial corporations or regular business and companies, and some are built to be useful and multi-purpose. A central bank, for example, is a banking institution meant to keep an eye on other banks and ensure that no laws or rules are broken or bent.

Here's how desk managers use financial institutions:
  • Managed client base of major banks and financial institutions.
  • Managed 7 Internal Wholesalers covering Financial Institutions such as BB&T, First Citizens, Chase and Cetera.

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how desk managers use product knowledge:
  • Maintain an awareness of all product knowledge information, merchandise promotions & advertisements.
  • Trained 34 plus employees on product knowledge, and selling techniques to ensure success in the auto industry.

10. Support Desk

Here's how desk managers use support desk:
  • Customized new version of HEAT Call Logging system to better serve the needs of the support desk and La Petite.
  • Worked on various projects assigned to the trade support desk as well as desk and compliance procedures.

11. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how desk managers use pos:
  • Managed ten POS Support Technicians resolving 500 level 1, 2 and 3 support tickets per week.
  • Maintained POS transactions and hotel budget.

12. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how desk managers use telephone calls:
  • Answered department telephone calls within first ring, using correct salutations and telephone etiquette.
  • Received Payments Quick books Incoming/Outgoing telephone calls Mailing

13. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how desk managers use front desk operations:
  • Administered notification of front desk operations such as concierge service and guest relations.
  • Performed managerial responsibilities, including supervising and overseeing all front desk operations, interviewing prospective employees, and current employee evaluations.

14. Training Sessions

Here's how desk managers use training sessions:
  • Conducted advanced training sessions for sales representatives.
  • Designed and implemented training sessions minimally twice a year.

15. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how desk managers use sla:
  • Observe and maintain SLA requirements * Maintain knowledge of related hardware and software by updating knowledge base.
  • Developed SLA metric standards and handled executive level escalation and critical outage briefs.
top-skills

What skills help Desk Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of desk manager skills to add to your resume

Desk manager skills

The most important skills for a desk manager resume and required skills for a desk manager to have include:

  • CRM
  • Sales Process
  • Quality Customer Service
  • CSI
  • Sales People
  • Sales Desk
  • Desk Assistants
  • Financial Institutions
  • Product Knowledge
  • Support Desk
  • POS
  • Telephone Calls
  • Front Desk Operations
  • Training Sessions
  • SLA
  • Performance Reviews
  • Customer Orders
  • Computer System
  • Newsgathering
  • Gross Profit
  • Sales Associates
  • Sales Floor
  • Customer Complaints
  • Equities
  • Derivative
  • VIP
  • Credit Card Transactions
  • Administrative Tasks
  • Customer Inquiries
  • Customer Relations
  • PowerPoint
  • Customer Issues
  • Client Relationships
  • Bank Deposits
  • Car Deals
  • Arbitrage

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs