Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalary

Skills

What They DoDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Desk operator skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical desk operator skills. We ranked the top skills for desk operators based on the percentage of resumes they appeared on. For example, 25.6% of desk operator resumes contained patients as a skill. Continue reading to find out what skills a desk operator needs to be successful in the workplace.

15 desk operator skills for your resume and career

1. Patients

Here's how desk operators use patients:
  • Scheduled appointments, registered patients by following the protocols of the organization and collected all documentation.
  • Communicated with Insurance Companies on verification of patients and benefits.

2. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how desk operators use check-in:
  • Handled guest luggage during check-in and check-out, delivered room service requests, and prepared conference rooms for scheduled group events.
  • Greet and check-in members and guests, and provide excellent customer service - Key holder; morning opener and occasional closer

3. Insurance Verification

Here's how desk operators use insurance verification:
  • Manage the Insurance Verification and Authorization department.
  • Helped with insurance verification and eligibility, provided schedules on a weekly bases to Physical therapy department and Occupational department therapist.

4. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how desk operators use windows:
  • Utilized Windows desktop and virtual systems.
  • Worked on a Windows computer with specialized software as well as an Apple iPad, relying heavily on the internet.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how desk operators use customer service:
  • Prevented unnecessary ticket creation and phone unavailability while providing faster customer service via up to date technicians.
  • Execute effective decision making regarding customer service issues as well as relate necessary information to superiors.

6. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how desk operators use service desk:
  • Managed Service Desk operations with a staff of four service technicians, supporting 600 on-site and remote users over four offices.
  • Incorporated a team approach to all Service Desk, Control Counter and FCC policies, procedures, and operations.

Choose from 10+ customizable desk operator resume templates

Build a professional desk operator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your desk operator resume.

7. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how desk operators use scheduling appointments:
  • Manage multi-line phone system, routing calls, scheduling appointments.
  • Enhanced office organization with informative data entry, scheduling appointments as needed, and keeping patient documents tidy and organized.

8. Computer System

Here's how desk operators use computer system:
  • Operated front desk specialized touch screen cash register computer system for taking payments and reserving bowling game times.
  • Manage the various computer system, IDs, and Troubleshooting for the all PHX Credit including Training.

9. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how desk operators use front desk operations:
  • Job Summary: Hired as Manager to run the administrative functions and front desk operations for sanctioned events at the track.
  • Summer tourism season allowed the experience with running front desk operations for a high volume and fast pace international hotel chain.

10. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how desk operators use financial transactions:
  • Operated financial transaction * Helped tutor children in Reading and Math
  • Completed financial transactions, sales, and returns Utilized different sales techniques to promoted merchandise Product and price verifications

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how desk operators use telephone calls:
  • Post charges, such as telephone calls or other amenities used.
  • Handle telephone calls and assist the manager with office duties.

12. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how desk operators use sla:
  • Earned Excellence Award for Q3 2014 for going the extra mile and meeting all SLA key target levels.
  • Manage agent work schedule based on call metrics to ensure that the desk exceeds contractual SLA agreements.

13. EMR

Here's how desk operators use emr:
  • Registered new patients and updated established patient demographics utilizing the EMR program.
  • Attend phone-in conference call once monthly for EMR system updates and new policy/procedure changes, then training/educating staff of these changes/updates.

14. Guest Satisfaction

Here's how desk operators use guest satisfaction:
  • Oversee front desk operation including scheduling personnel and keeping within a budged allotment of hours without sacrificing guest satisfaction.
  • Provide exceptional customer service and promote guest satisfaction using good communication skills to secure steady repeat business.

15. Multi-Line Phone System

Here's how desk operators use multi-line phone system:
  • Answered multi-line phone system and responded to handled questions, concerns, and appointment reschedules.
  • Maintained Multi-line Phone system to Schedule, Collect and Verify Insurance and obtain Referrals.
top-skills

What skills help Desk Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of desk operator skills to add to your resume

Desk operator skills

The most important skills for a desk operator resume and required skills for a desk operator to have include:

  • Patients
  • Check-In
  • Insurance Verification
  • Windows
  • Customer Service
  • Service Desk
  • Scheduling Appointments
  • Computer System
  • Front Desk Operations
  • Financial Transactions
  • Telephone Calls
  • SLA
  • EMR
  • Guest Satisfaction
  • Multi-Line Phone System
  • Transferring Calls
  • POS
  • Control Desk
  • Computer Software
  • Customer Complaints
  • Administrative Tasks
  • PBX
  • Office Equipment
  • Range Control
  • Room Availability
  • Word Processing
  • Office Operations
  • Call Monitoring
  • PowerPoint
  • Cash Drawers
  • Customer Inquiries
  • Bank Deposits
  • IDX
  • Technical Issues

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs