Digital analyst job description

Associate, Digital Review Team - Santa Ana, Costa Rica
Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer
As an Associate Analyst, you will analyze digital transactions to make sure that no fraudulent activity is involved. You will communicate with Western Union customers as needed to verify details regarding specific money as well as support WU.com customers with their identity verification ensuring that Compliance regulations are met. You will resolve problems and decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures. After completing our training program, you will be skilled in Risk Assessment, and be able to provide an excellent customer experience.

For such a detail-oriented role we need you to be self-motivated team player who is focused on giving the highest level of customer service, have strong analytical skills and very attentive to detail. You must have great attitude and be able to adapt to a dynamic work environment. We require you to be fluent in English, both written and verbal (81% - B2+) and Highschool education is required. We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team, and a willingness to work on weekends.

Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.

The Technical Exploitation Intelligence Support team is critical in supporting DoD, Federal, and IC partners' Global War on Terrorism efforts by providing state of the art technical exploitation and collection capabilities in digital media exploitation triage and automation, advanced technical Media Exploitation (MEDEX), and advanced Mobile Device Exploitation. Activities include digital forensics activities, software reverse engineering, hardware exploitation, parser development, reverse engineering, mobile applications development and engineering, and technical exploitation. The Senior Digital Attributes/Fusion Analyst provides Digital Signatures and Identity Construction Support. This position is located in Bethesda, MD.
Responsibilities include:

+ Lead an effort to perform exploitation of identity attributes identified within media devices.

+ Provide oversight and direction to individuals performing Digital Attribute (DA) functions

+ Develop methodologies, tradecraft, and procedures for conducting identity exploitation of media at rest, to include detecting, extracting, adjudicating and combining biographic/digital attribute data for reporting, dissemination, and databasing.

**Qualifications**

+ TS/SCI is required. A CI Poly is preferred or be willing and able to obtain a CI Poly.

+ 9+ overall years' of experience.

+ Six (6) years of full-time experience in IC or law enforcement conducting targeting, forensic analysis, or Identity Intelligence.

+ BA/BS in related field may substitute two (2) years of minimum experience.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2212220

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers increasingly expect. The Digital Platforms User Acceptance Testing (UAT) team is at the heart of driving transformation in the Digital space, focused on developing innovative banking offerings that transform the customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.

We are seeking a highly motivated UAT Tester to play an active role in helping execute against our roadmap and assist with User Acceptance Testing. This role will work with cross-disciplinary teams including design, technology and service delivery teams with a primary focus on the mobile space.

A successful candidate will be passionate about disciplined testing execution in an Agile framework, helping to deliver impactful user experiences to our customers. The candidate will partner with overall testing Lead and testing teams to assist in all of testing large, highly visible cross functional initiatives including:

Assisting in the planning and execution of application testing, working with process owners, business and Digital product managers, functional areas, customer experience/design teams and development to:

Executing complex test strategies involving internal Chase applications, 3rd party vendor applications/microsites, as well as desktop and/or mobile applications

Providing testing support for large, complex, technology-dependent programs and projects that cut across business functional areas
Partnering with Testing Leads across all phases of the testing lifecycle Managing defects to monitor and report on defect resolution Designing, developing, and executing manual test scripts


Qualifications:


The ideal candidate must be a self-starter who is able to work in a fast paced, results driven environment. Additional qualifications:

Minimum 3+ years of experience in a Quality Assurance or User Acceptance Testing role Hands-on knowledge of Software Development Life Cycle principles and Quality Assurance methodologies/best practices Experience in the design of detailed functional and regression test plans, and the creation and execution of test scripts Experience working in an Agile development environment and with Agile project methodologies Proficiency maintaining Excel macros using VBA Hands-on experience conducting Mobile testing using devices and simulators like SeeTest Strong time management skills, with an ability to multi-task & handle multiple test assignments & prioritize one's own work Excellent attention to detail and ability to analyze detailed business requirements, raise questions and seek resolution to outstanding clarifications required for test Passion for online & mobile technology and knowledge of industry structure, trends and influential companies Written and verbal communication skills - able to present status, facts, thoughts and ideas in a clear, concise, convincing and organized manner Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines Bachelor's degree in Computer Science, or related field of study, or equivalent relevant experience


Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans