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Dispatch assistant skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical dispatch assistant skills. We ranked the top skills for dispatch assistants based on the percentage of resumes they appeared on. For example, 22.7% of dispatch assistant resumes contained data entry as a skill. Continue reading to find out what skills a dispatch assistant needs to be successful in the workplace.

15 dispatch assistant skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how dispatch assistants use data entry:

Implemented quality customer service and detailed data entry for clients regarding policies inquiries.
Provided data entry with customer information and documentation.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dispatch assistants use customer service:

Assisted dispatchers in a customer service/support capacity to insure the completion of the delivery process.
Maintain quality control/satisfaction records, constantly seeking new ways to improve deliveries and customer service.

3. Emergency Calls

Here's how dispatch assistants use emergency calls:

Received emergency calls and dispatched appropriate agencies as needed.
Answered all emergency and non emergency calls, wrote expedite/supplement reports and entered all call information into AS/400 System.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how dispatch assistants use payroll:

Managed delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
Assist the dispatcher with paperwork, directing phone calls to designated drivers, sorting /verifying call/service logs for each drivers payroll

5. LTL

Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.

Here's how dispatch assistants use ltl:

Make pier appointments for drivers to turn in and pick up freight Request com- checks Request LTL rates for various carriers
Operated FedEx National LTL shipping system efficiently and accurately.

6. CAD

Here's how dispatch assistants use cad:

Used CAD to enter calls for service, log mileages,dispatch/monitor units, enter notes, etc.
Utilized CAD system to expedite and prioritize transports under non-emergency and emergency time constraints.

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7. Emergency Situations

Here's how dispatch assistants use emergency situations:

Remain calm and effective under heavy work loads and in emergency situations.
Performed customer service including deescalating critical complaints, satisfying customer needs in emergency situations and ensuring timely arrival avoiding missed flights.

8. Transportation Services

Here's how dispatch assistants use transportation services:

Responded request by dispatching ambulance, police assistant, fire department, tow service, transportation service to designated location.
Dispatched ambulance drivers for emergency and routine services Arranged transportation services based on need

9. Computer System

Here's how dispatch assistants use computer system:

Responded to service requests by phone from tenants at various properties, and entered information into computer system.
Entered the driver s arrival and departure times from pickups and stops into the computer system.

10. Inbound Calls

Here's how dispatch assistants use inbound calls:

Provide lower handle time by increasing agent's availability when answering inbound calls to dispatch.
Received inbound calls from customers regarding issues with U-Haul equipment.

11. Customer Inquiries

Here's how dispatch assistants use customer inquiries:

Process paperwork for product delivery Answer and respond to customer inquiries and resolve issue.
Update and maintaining accurate status information in customer's material systems, resolve and document customer inquiries by maintaining communications.

12. ETA

Here's how dispatch assistants use eta:

Communicated with customers daily: Accepting and rejecting offered loads, providing ETA, and driver location.
Communicated with dispatchers in order to arrange or set up orders and transport, and to obtain information on ETAs.

13. Customer Complaints

Here's how dispatch assistants use customer complaints:

Communicated customer complaints, request and feedback to management.
Resolve customer complaints and communicate to the manager.

14. Service Calls

Here's how dispatch assistants use service calls:

Scheduled qualified techs for service calls and preventative maintenance agreements.
Entered technician notes upon completion of assigned tasks into the company database updating on the status of service calls.

15. Roadside Assistance

Here's how dispatch assistants use roadside assistance:

Received emergency road calls from customers and processed information in order to initiate roadside assistance.
Dispatched emergency roadside assistance to customers in current vehicle rentals.

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List of dispatch assistant skills to add to your resume

The most important skills for a dispatch assistant resume and required skills for a dispatch assistant to have include:

Data Entry
Customer Service
Emergency Calls
Payroll
LTL
CAD
Emergency Situations
Transportation Services
Computer System
Inbound Calls
Customer Inquiries
ETA
Customer Complaints
Service Calls

Roadside Assistance
Outbound Calls
Customer Orders
Direct Calls
Delivery Appointments
Travel Arrangements
Customer Calls
GPS
Customer Issues
Multi-Line Phone System
Telephone Calls
Background Checks
AS400
Service Orders

Two-Way Radio
Two Way Radios
Truck Loads
Service Vehicle
Office Equipment
Driver Logs
Office Machines
AAA
QuickBooks
Delivery Orders
Freight Bills
Ifta

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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