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Dispatch technician skills for your resume and career

Updated January 8, 2025
5 min read
Dispatch technician example skills
Below we've compiled a list of the most critical dispatch technician skills. We ranked the top skills for dispatch technicians based on the percentage of resumes they appeared on. For example, 15.3% of dispatch technician resumes contained customer service as a skill. Continue reading to find out what skills a dispatch technician needs to be successful in the workplace.

15 dispatch technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dispatch technicians use customer service:
  • Collected and complete resolution to customer service requests by prioritizing and dispatching work orders to installation and/or service technicians.
  • Support field and customer service departments by providing information on billing system and converter diagnostics.

2. Emergency Calls

Here's how dispatch technicians use emergency calls:
  • Received emergency and non-emergency calls and record significant information, prioritized calls according to the urgency and importance.
  • Prioritize Emergency calls and Coordinate crews in complying with guaranteed standards for emergency restoration (GS3).

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how dispatch technicians use pos:
  • Support for NCR Lead Tech to complete the PoS installations at BoA, Walmart, & Sam's Club
  • Close out Purchase Order (POs) in Maximo.

4. Inbound Calls

Here's how dispatch technicians use inbound calls:
  • Take inbound calls from in-house technicians to create trouble call, change of service, or special request.
  • Received inbound calls from vendors and store managers to input work orders;.

5. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how dispatch technicians use troubleshoot:
  • Assist Time Warner Technicians with routing jobs, Provisioning VOIP Lines, activating and Deactivating Equipment, Troubleshoot service issues.
  • Used a ticketing system to troubleshoot computer and fax machine related problems with end users over the phone.

6. Service Calls

Here's how dispatch technicians use service calls:
  • Assist in technical support incoming/outbound calls Dispatch technician to designated areas Create service calls for customers
  • Communicate, daily, with contract personnel and USCG Yorktown personnel to facilitate problem resolution on service calls/work request/work order issues.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how dispatch technicians use telephone calls:
  • Answered inbound telephone calls*Took messages for customers/patients of clients*Dispatched calls to the client*Updated on-call books daily
  • Received all customer oriented telephone calls; provided information to customers regarding their service schedule.

8. Computer Aided Dispatch

Here's how dispatch technicians use computer aided dispatch:
  • Operated a highly technical integrated computer aided dispatch software program which combined telephone and incident ticket creation.
  • Entered calls for service into the cad (computer aided dispatch) system.

9. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how dispatch technicians use lan:
  • Worked on evolving LAN and WAN networking equipment for the DOJ (IRS, Customs, FBI and CIA).
  • Provide internal LAN support, troubleshoot email accounts, system malfunctions, computer errors, printer problems, and fax machines.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how dispatch technicians use outbound calls:
  • Placed outbound calls to vendors to dispatch emergency work orders, generating a revised Excel spreadsheet report at half-hour intervals;.
  • Place outbound calls to customers both pre-and post-service.

11. CAD

Here's how dispatch technicians use cad:
  • Use CAD system to maintain records and reports of faculty, staff, and students and to help dispatch.
  • Use CAD to assign units to calls for service.

12. Customer Calls

Here's how dispatch technicians use customer calls:
  • Maintain regular contact with technicians to provide support or adjust service levels based on customer calls.
  • Handled inbound, outbound customer calls and e-mail for tech support.

13. Customer Satisfaction

Here's how dispatch technicians use customer satisfaction:
  • Supervised and maintained accountability for diagnostics, parts acquisition, repair, quality assurance and customer satisfaction on all Dodge vehicles.
  • Assist management with implementation of new standard operating procedures resulting in improved customer satisfaction and provide operational uniformity for GSRC.

14. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how dispatch technicians use windows:
  • Advanced my experience in Microsoft Windows workstation operating systems.
  • Supported Blackberry and Windows phones with Outlook connectivity.

15. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how dispatch technicians use trouble tickets:
  • Prioritize time sensitive trouble ticket and ensure required paperwork is timely submitted to technical Supervisor Maintain shipment information for parts used
  • Monitored ticket statuses every 30 minutes & relayed any issues with customers' orders or trouble tickets to area lead.
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List of dispatch technician skills to add to your resume

Dispatch technician skills

The most important skills for a dispatch technician resume and required skills for a dispatch technician to have include:

  • Customer Service
  • Emergency Calls
  • POS
  • Inbound Calls
  • Troubleshoot
  • Service Calls
  • Telephone Calls
  • Computer Aided Dispatch
  • LAN
  • Outbound Calls
  • CAD
  • Customer Calls
  • Customer Satisfaction
  • Windows
  • Trouble Tickets
  • Emergency Situations
  • Customer Accounts
  • RAN
  • HVAC
  • Lexmark
  • Computer System
  • ETA
  • EMS
  • Customer Complaints
  • Technical Issues
  • Customer Care
  • Service Orders
  • Trouble Calls
  • General Maintenance
  • Service Tickets
  • Word Processing
  • Customer Support
  • Customer Issues
  • Technical Assistance
  • Alarm Systems
  • Technical Problems
  • Billing Issues
  • Password Resets
  • Customer Inquiries
  • PCS
  • Two-Way Radio
  • Restore Service
  • Customer Equipment
  • Problem Resolution
  • Peripheral Equipment
  • CSG
  • Customer Request

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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