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Dispatcher clerk skills for your resume and career

Updated January 8, 2025
4 min read
Dispatcher clerk example skills
Below we've compiled a list of the most critical dispatcher clerk skills. We ranked the top skills for dispatcher clerks based on the percentage of resumes they appeared on. For example, 32.1% of dispatcher clerk resumes contained customer service as a skill. Continue reading to find out what skills a dispatcher clerk needs to be successful in the workplace.

15 dispatcher clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dispatcher clerks use customer service:
  • Calculated and projected system support to enhance customer service and operational goals.
  • Provided professional customer service interfacing with interline drivers and internal customer departments.

2. DOT

Here's how dispatcher clerks use dot:
  • Dispatched drivers to deliver Perishable and Grocery items in accordance with DOT Federal Regulations
  • Manage freight being sent from the local location to other Dot locations throughout the United States.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how dispatcher clerks use data entry:
  • Performed inventory control through inspection, data entry of supplies/merchandise.
  • Provided support to office manager Performed data entry.

4. Strong Customer Service

Here's how dispatcher clerks use strong customer service:
  • Contributed to repeat and referral business by using strong customer service and problem solving skills.

5. Inbound Calls

Here's how dispatcher clerks use inbound calls:
  • Receive inbound calls and place outbound calls customers as necessary.
  • Utilized on the job training for confidential inbound calls.

6. ETA

Here's how dispatcher clerks use eta:
  • Called carriers for ETA's and entered info in a MS Office report as well as called and updated customers.
  • Emailed and phoned clients about loads and ETA's.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how dispatcher clerks use payroll:
  • Radio dispatched of field trucks and forklifts, and payroll for 100+ employees, accounting and courier for detachment.
  • Entered payroll data & office budget expenses, maintained daily schedules & tasks, lead organizer of special events.

8. AS400

Here's how dispatcher clerks use as400:
  • Utilized As400 for billing purposes and researched inbound shipment.
  • Generate work orders and data changes in the AS400.

9. Computer System

Here's how dispatcher clerks use computer system:
  • Prepared specialized and technical reports using IBM compatible computer systems.
  • Input information in several computer systems.

10. Service Calls

Here's how dispatcher clerks use service calls:
  • Communicated with a wide range of callers and performed dispatching of personnel on numerous emergency and non-emergency service calls.
  • Provide dispatching service calls for truck drivers, provided primary main receptionist duties.

11. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how dispatcher clerks use non-emergency calls:
  • Receive all emergency/non-emergency calls for ambulance and dispatch appropriately.
  • Answered non-emergency calls and provided routine non-technical information upon request and referred all other questions to the proper person or agency.

12. WPM

WPM means words per minute, the average number of characters that a comment contains, which can also be referred to as keystrokes, against the time that person takes in keying them into the device. Mostly professional typists would type at a speed of 50 or 80 words per minute.

Here's how dispatcher clerks use wpm:
  • Worked extensive on the computer while proficiently typing 62 wpm.

13. Driver Logs

Here's how dispatcher clerks use driver logs:
  • Make corrections, look up or message drivers, read driver logs etc.
  • Learned how to read driver logs and make sure everything was OK.

14. Customer Calls

Here's how dispatcher clerks use customer calls:
  • Handle customer calls and dispatch service techs as required.
  • Answer customer calls and coordinate a response back to them in a timely manner.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how dispatcher clerks use outbound calls:
  • Dispatch drivers for pick-ups and deliveries of packages* Take inbound and outbound calls* Assist customers with delivery change requests and concerns
  • Enjoyed leadership role and carefully operated cash register Organized account book and made inbound and outbound calls.
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List of dispatcher clerk skills to add to your resume

Dispatcher clerk skills

The most important skills for a dispatcher clerk resume and required skills for a dispatcher clerk to have include:

  • Customer Service
  • DOT
  • Data Entry
  • Strong Customer Service
  • Inbound Calls
  • ETA
  • Payroll
  • AS400
  • Computer System
  • Service Calls
  • Non-Emergency Calls
  • WPM
  • Driver Logs
  • Customer Calls
  • Outbound Calls
  • Service Orders
  • Outbound Loads
  • Two-Way Radio
  • Office Equipment
  • Necessary Paperwork
  • Telephone Calls
  • Two Way Radios
  • Customer Complaints
  • Delivery Receipt
  • Customer Orders
  • GPS
  • BOL
  • CAD
  • Trouble Tickets
  • Multi-Line Phone System
  • LTL
  • Customer Inquiries
  • Law Enforcement Agencies
  • Emergency Situations
  • Trouble Calls
  • Service Vehicle
  • Delivery Appointments
  • Outbound Freight
  • Freight Bills
  • Groceries
  • A/P

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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