EasyPost jobs in Lehi, UT

At Neighbor, our vision is to bring communities together by solving our neighbors' biggest challenges. We're building the largest hyperlocal marketplace the world has seen. We've raised over $75 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we're just getting started! To learn more, here is what one of our investors wrote after leading Neighbor's Series A. We are looking for phenomenal individuals to help solve our Neighbors' biggest challenges. As a Customer Success Specialist, you will engage directly with our renters, hosts, and internal team members in the pursuit of creating an exceptional customer experience. As a primary point of contact, you will field inbound calls, emails, and chats, as well as proactively communicate with our customers to ensure success. Ideal candidates will be confident and comfortable with verbal and written communication. Responsibilities Resolve inbound customer care issues via online chat, email, and phone including resolving payment issues, handling advanced customer situations such as eviction, and answering general questions Assist renters in finding suitable spaces from existing inventory Coordinate with hosts to resolve pending, canceled, and declined renter reservations Optimize storage supply to maintain an accurate and high-quality inventory including personally contacting hosts to complete their draft listings, scheduling photo appointments, improving their listing description, and updating their personal profile Understand and communicate platform functionality and processes to customers Help shape the culture of Neighbor and the Customer Success organization Contribute to the ongoing success of the team by sharing knowledge and collaborating with other team members Process Management, Content Development & Customer Experience: Assist in developing customer care systems and processes, as needed Improve existing self-help resources by writing online support articles and through creating new customer success materials Assist in mapping and coordinating the customer journey via emails, text messages, phone calls, push notifications, and more Engage with internal partners to optimize the platform for the customer experience Qualifications Enthusiasm and passion for assisting other people and contributing to the success of a hyper-growth company Ability to work without significant oversight in a fast-changing environment Self-starter, detail-oriented, and analytical Personable, professional, and able to talk to customers in a concise, Neighborly manner Possess a professional and helpful attitude with excellent English communication skills (verbal and written) Benefits Stock options Medical, dental, and vision insurance Generous PTO 11 paid company holidays 401(k) plan Infant care leave On-site gym/showers open 24/7 About Neighbor: Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals. We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at ***************. Check out our careers page to get to know us better as you think about your next step at Neighbor!

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Event Coordinator is primarily responsible for overseeing all aspects of the events taking place in the Ken Garff University Club in Rice Eccles Stadium including developing, coordinating, and supervising all event related activities key to the operation of the facility including but not limited to maintaining security staffing plans, labor management, collection and distribution of event information from promoter/show representatives/sports teams, billing preparation/support, customer service representation to our guests and logistics of departmental activities relating to events. This role pays an hourly rate of $19.00-$23.00 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 6, 2026. Responsibilities Advance each show/event with appropriate show/promoter representative in a timely fashion Communicates all event information to the appropriate Departments and staff Develop, implement and manage event security plans in conjunction with event security provider and appropriate show/promoter representatives Ensures that event set-ups are accurate Communicates in a timely manner with each Department Head regarding specific needs and information for each event Prepares and distributes Event Data Sheet to all staff and Departments in a timely manner Prepares post event report for all events coordinated Meet with facility sports tenants to collect and distribute game requirements and coordinate efforts to produce tenant events Work with promoters and agents to coordinate facilitate client needs for each event and provide cost estimates as required/requested Preparation of and submission of expenses for event settlement. Attend settlement if required Executes other operational duties as assigned Qualifications 4-year degree from a college or university preferred One year experience same or similar position in arenas, convention centers, stadiums or theaters preferred Ability to work flexible and sometimes demanding schedules (including nights, weekends, holidays and extended hours) Experience with Microsoft Office products Intellectual/Social, Physical Demands and Work Environment: The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Intellectual/Social Demands: While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including, but not limited to: ability to direct/motivate/inform staff and foster collaboration, ability to recognize and resolve conflicts, and ability to openly communicate verbally and in writing with clients and co-workers. Physical Demands: While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information; and constantly moves about the arena and event sites before, during and after events to service clients and supervise staff. Talking and standing for long period Work Environment: The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent's location, and minimal during non-event times. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. About FilevineFilevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our Mission Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale. DepartmentThe Expert Team department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement. Job Summary The Expert Team, Solutions Specialist is responsible for determining the best solution for a customer trying to accomplish an outcome that is not available out of the box. “That is not possible” is never the answer. Backstop solutions, provisional configurations, and out-of-the-box thinking are part of the job. The main expectation of this role is to create approaches that have not been used in the past; however, workarounds should not be favored when there is native capability inside of the app. Comprehensive product knowledge across the Filevine family of products is a requirement.Responsibilities: Play a lead role in issue remediation and convey unyielding accountability for assigned issues Create approaches that will best solution a customer's request, using both native capability and out of the box thinking, to resolve the root need Memorialize findings, share, and present to the larger Solutions slice and Expert teams Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen's terms. Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc. Maintain comprehensive product knowledge across the Filevine family of products Support other expert teams and expert roles as needed Occasional travel, as necessary Qualifications: Bachelor's degree Digital transformation experience with core systems-of-record such as ERP, CRM, case management, or business intelligence 2+ years of Excel/SQL/API or equivalent experience 2+ years Low-code / Declarative development experience or equivalent experience Assertive communicator that can provide recommendations and instill confidence Exceptional curiosity and creative thinking abilities to solution the root cause of a customer's priorities Quick learner of new technologies, self-motivated Driver of change for more impactful solutions and customer outcomes at a fast growing company Ability to lead critical conversations Organized, detail oriented, and timeline driven Ability to independently manage competing customer priorities and initiatives with limited structure Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House (onsite employees)- Top-of-the-line company swag Privacy Policy NoticeFilevine will handle your personal information according to what's outlined in our Privacy Policy.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Instructure is seeking an experienced and meticulous Senior Manager of Global Commissions to lead our commissions team and oversee all aspects of our sales incentive compensation programs. This is a critical leadership role responsible for ensuring the timely and accurate calculation and payment of commissions for our global sales organization. You will manage a distributed team of four, including two remote analysts in the United States and two analysts in the Philippines. This role requires a hands-on leader who can drive process improvements, implement robust controls, and serve as the subject matter expert for all commission-related inquiries. If you are a strategic thinker with a passion for operational excellence and team leadership, we encourage you to apply. What you'll do: * Team Leadership & Development: Lead, mentor, and develop a high-performing, geographically distributed team of four commission analysts. Foster a collaborative and supportive team environment that promotes professional growth. * Commission Calculation & Administration: Oversee the end-to-end administration of sales commissions for approximately 500 global employees across more than 10 unique compensation plans. Ensure all commissions are calculated accurately, verified, and paid on time each cycle. * System Management: Serve as the primary system administrator for our Incentive Compensation Management (ICM) tool, Performio. Manage system configuration, data integration, and troubleshoot any issues to ensure system integrity and efficiency. * Plan Updates & Maintenance: Lead the periodic, generally annual, process of updating and implementing changes to commission plans within Performio. Collaborate with Sales Leadership, Finance, and HR to ensure plan designs are translated accurately into system calculations. * Process Improvement & Control: Develop, document, and implement robust controls, policies, and procedures to govern the entire commissions process. Continuously identify opportunities for process automation and efficiency to enhance accuracy and reduce manual intervention. * Reporting & Analysis: Prepare and present detailed commission reports, dashboards, and financial accruals for leadership. Provide insightful analysis on sales performance, commission expenses, and the effectiveness of incentive plans. * Cross-Functional Collaboration: Act as the primary point of contact for all commission-related matters. Work closely with Sales, HR, Payroll, and Finance teams to resolve discrepancies, answer inquiries, and ensure seamless cross-departmental workflows. * Compliance & Auditing: Ensure strict adherence to company policies, plan documents, and internal controls (e.g., SOX). Support internal and external audits of the commission process. What you will need to know/have: * Experience: 7+ years of progressive experience in commissions administration, sales operations, or a related finance role, with at least 3 years in a management or leadership capacity. * Leadership: Proven experience leading and managing a team, with a strong preference for candidates who have managed remote or international direct reports. * ICM System Expertise: Hands-on experience with an automated Incentive Compensation Management (ICM) platform is required. Direct experience with Performio is strongly preferred. * Analytical Acumen: Exceptional analytical, quantitative, and problem-solving skills with a high degree of accuracy and attention to detail. * Process-Oriented: A demonstrated ability to design, document, and implement effective business processes, policies, and internal controls. * Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex commission structures and calculations to a variety of audiences. * Technical Skills: Advanced proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, complex formulas). Experience with CRM systems (e.g., Salesforce) and ERP systems is a plus. * Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field. It would be a bonus if you also had: * Experience working in a fast-paced, high-growth technology or SaaS company. * Deep understanding of complex, multi-variable compensation plans. Get in on all the awesome at Instructure! * We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: * Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. * Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles * Generous time off, including local holidays and our annual company-wide "Dim the Lights" week in late December, when we encourage everyone to step back and recharge * Comprehensive wellness programs and mental health support * Annual learning and development stipends to support your growth * The technology and tools you need to do your best work - typically a Mac, with PC options available in some locations * Motivosity employee recognition program * A culture rooted in inclusivity, support, and meaningful connection $140,000 - $169,000 a year This range reflects our target hiring range, with flexibility based on experience, skills, and market factors. We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

RainFocus, one of the most innovative software companies, is in search of an exceptional Event Tech Support Specialist. About RainFocusRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting. About the RoleAs a team member of the RainFocus client success organization, the Event Tech Support Specialist (“TS”) will learn the ins-and-outs of the event delivery process and how the technology works. This role is essential in providing the technical know-how for events around the world. This position will work an adjusted schedule of Thursday - Monday in order to support our events that generally require support over the weekend. As a member of the event delivery team, the TS will work from the RainFocus warehouse and become the knowledge expert on RainFocus onsite technology. This includes: Windows and Mac imaging, badge pinter troubleshooting and maintenance, providing QA for new feature rollouts, and most importantly, providing remote support to our teams around the world with onsite events. The ideal candidate has a strong desire to learn about new technology and love to “tinker” with hardware. This person needs to be able to think outside of the box in order to solve complex issues. This individual needs to be able to communicate both in-person and digitally to teammates, clients, and contractors. This candidate must be a positive team player. The ideal candidate will face challenges with a desire to be the go-to person to provide a solution. Essential Responsibilities Hardware Support Setup, imaging, troubleshooting Windows and Mac machines Troubleshooting badge printers Managing MDM service for 6000 phones Testing new hardware and resources IT Helpdesk Support Not a traditional IT help desk role Weekends will be on-call support for onsite events Supporting hardware, software, and logistical issues Communication Working with internal team members to prepare for and support ongoing events Communicate with clients to describe technical details about the hardware we utilize Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite Organization Maintaining the RainFocus hardware by routinely doing checks and cleanings Tracking inventory issues and documenting the processes related to fixing Providing step-by-step instructions on how to use the RainFocus equipment Training Be the “face” of the training videos used to keep our onsite staff currently on how to fix common onsite issues Train the internal teams on best practices Required Experience/Skills 1+ years experience with IT help desk or similar Ability to travel to events anywhere in the country or world when needed - 10-15% travel expected, valid passport required Collaboration on creation of processes to acquire requirements for live event execution Create and maintain training materials Assist in training new hires and contractors Represent product needs for the event delivery team in appropriate product development meetings Personal Characteristics The best candidates for this position will have a strong chemistry and culture fit within RainFocus. Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include: Ability to creatively solve complex problems Friendly and outgoing, but assertive when necessary Willing to go the extra mile in support of reasonable client requests Team-player with a service-oriented mindset Self-motivated, thrives in fast-paced environments Proactive, relentless learner Excited by and eager to take on new challenges and opportunities Strong communicator with ability to be self-guided Success Measures Fully onboarded and productive within 60 days Client satisfaction Provide event weekend support without escalation Location/Travel This position will require working full time from our warehouse in Orem, Utah. Remote work is not available. Why work at RainFocus?At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!

Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Rocket Express located at 150 W 7200 South, Midvale, UT, is the perfect position for you! You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance! Pay: $16 / hour + Commission Pay! Rewards for YOU: Competitive Hourly Pay Incentive/Commission Pay DailyPay. Get paid daily! Flexible Scheduling; Morning & Evening Shifts Available Tuition Reimbursement Free Car Washes Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated! Bring JOY to YOUR Journey and apply today for our full-time Customer Service Associate position! Responsibilities Welcome and engage with customers in a warm, friendly manner Engage customers while selling and promoting our Unlimited Wash Club Safely and efficiently load every vehicle with clear hand signals and a smile Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests Maintain all aspects of the site to ensure it runs beautifully Required Skills 18 years of age or older Positive attitude Ability to work flexible hours including weekends and holidays

Area Operations Manager Senior Vice President, Operations The Director of Operations plans, leads, and oversees all aspects of operations activities in the designated area/division with an unwavering commitment to safety, ethics, quality, people leadership and customer care. Essential Functions Collaborates with senior leadership to develop and meet company goals while supplying expertise and guidance on area/division operations. Implements and communicates the strategic direction of the organization within the designated area/division. Drives exceptional safety performance in the area/division through visible, transparent leadership on work sites. Collaborates with other areas/divisions and groups to carry out the organization's goals and objectives. Leads by example. Always represents Apache favorably. Conducts business in a professional and ethical manner at all times. Upholds all company and customer policies, procedures and guidelines and holds others accountable for doing the same. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, and facilities are in line with the organizations business plan and vision. Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution. Reviews and approves cost-control reports, cost estimates, and staffing requirements for the designated area/division. Establishes and manages the area/division's budget. Presents regular performance reports and metrics to the senior leadership team. Maintains knowledge of emerging technologies, industry best practices and trends in operations management. Provides excellent people leadership including delivering constructive and timely feedback on performance, handling disciplinary issues in accordance with company policy and supporting team member development for the betterment of the team member and Apache. Represents Apache in industry-recognized organizations, conferences, and events as an active participant and/or in a leadership role. Other duties as assigned. Education & Experience 7-10 years of leadership experience within the industrial insulation construction/maintenance business. Bachelor's degree in Business Administration, Construction, Engineering, or another industry-related field preferred. Knowledge, Skills, and Abilities Extensive knowledge of the principles, procedures, and best practices in the industry. Established industry network and regular participation/leadership in industry recognized organizations Demonstrated success in creating and articulating complex strategies and plans to both senior management and peers. Demonstrated ability to build collaborative relationships and influence others positively. Proven ability to drive strategic direction. Executive presence, one who possesses the depth of experience to comfortably interact with senior leaders within the company while remaining accessible to everyone. Strong analytical and problem-solving skills. An enterprise-wide thinker, with a lens on how decisions made within one site or unit may affect others across the business Driven self-starter with a strong attention to detail and ability to operate autonomously Working Conditions/Physical Demands Remaining in a stationary position, often standing, or sitting for prolonged periods. Frequent travel to work sites and offices (driving and/or flying). Light work that includes moving objects up to 20 pounds. No adverse environmental conditions expected.

Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. As the leading strategic intelligence company, Strider empowers organizations to secure and advance their technology and innovation. We leverage cutting-edge AI technology and proprietary methodologies to transform publicly available data into critical insights. These insights enable organizations to proactively address and respond to risks associated with state-sponsored intellectual property theft, targeted talent acquisition, and supply chain vulnerabilities. Job Summary We're seeking a Support Manager to lead the delivery of Strider's global client support operations. You'll own the day-to-day rhythm of how Strider's client requests are managed, ensuring client feedback is effectively routed and addressed in a timely manner. You also will lead account provisioning to ensure our clients receive the necessary platform accesses. This is a hands-on role that will help build and lead the Support team at Strider, shaping how Strider delivers support at scale. If you're energized by optimizing systems, empowering clients, and leading through execution, this role offers the opportunity to make a measurable impact from day one. Key Qualifications * 3+ years of experience in client support; experience managing or mentoring a support team is a plus. * Demonstrated success improving support processes, workflows, and SLAs in a SaaS environment. * Hands-on experience with Jira Service Management or equivalent ticketing systems. * Strong ability to create and maintain customer-facing knowledge base content. * Experience managing account provisioning and user access workflows. * Familiarity with IT, cybersecurity, and identity management tools and concepts. * Excellent cross-functional communication and collaboration skills across global teams. * A proactive and detail-oriented mindset with the ability to identify gaps, propose improvements, and follow through with precision. Job Description As the Support Manager, you will own Strider's global customer support experience-from day-to-day operations to building scalable systems that grow with the company. You'll manage support queues and client interactions via Jira Service Management, ensuring timely and high-quality resolution across time zones. You'll also lead the development of self-service tools, including a knowledge base of customer-facing support documentation. Your work will reduce time-to-resolution and empower clients to solve problems independently. In addition to managing support, you'll oversee user account provisioning and access requests, ensuring secure and accurate configuration for all client users. You'll handle client SSO needs and collaborate closely with Engineering and Product teams to implement access-related improvements. This role is also strategic. As Strider grows, you will help build out a global support function, defining processes and mentoring team members to ensure operational excellence at scale. What You'll Do * Manage and continuously improve daily support operations, including queue management, SLAs, and escalation workflows. * Design and optimize workflows within Jira Service Management and help center tools. * Own the creation, maintenance, and optimization of knowledge base articles and self-service content. * Oversee account provisioning, including onboarding, user setup, and access management. * Respond to and resolve client SSO requests, using historical logs and technical documentation to troubleshoot issues. * Develop reporting dashboards to monitor support team performance and customer satisfaction. * Collaborate with cross-functional partners to identify support trends, close feedback loops, and improve customer experience. * Lead and grow a high-performing global support team. Additional Information * This is a global role supporting clients across multiple time zones and regions. * The role requires strong operational ownership and cross-functional collaboration. Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Utilizing independent judgment, the Event Manager is responsible for the planning, organizing and full execution of all booked events at the Century Center. This requires constant communication with clients to collect event specific data, recommending products and services, assembling and distributing complete and accurate data for other departments. The Event Manager is also responsible for overseeing all on-site activities related to the setup and execution of events. This role pays an annual salary of $48,000 - $52,000 Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until December 31, 2025. Responsibilities Meet, confer, consult and maintain continuous contact with potential and contracted clients Provide timely, accurate and detailed proposals, estimates, and layout drawings to potential and contracted clients Recommend products and services to meet and exceed client needs and expectations, maximize the overall event experience, and maximize revenue Communicate all regulatory restrictions and requirements to clients ensuring compliance prior to event Ensure all required contracts and documents have been executed at according to prescribed timelines including but not limited to rental contract, certificates of insurance, licenses, permits Ensure collection of all payable by due dates Collect, organize, and record event specific and logistical data for booked events at Utah Valley Convention Center Document all communications with clients via EBMS folder and diary entries Create and distribute detailed event resumes and event space layout drawings to other departments in a timely and accurate manner including revisions to previously published documents Oversee the set-up of events ensuring all set-ups are completed accurately and on-time Anticipate where possible and problem solve any event related concerns to ensure client satisfaction Inspect event space as well as surroundings to ensure they are being maintained properly for events prior to, during and after events Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly Regularly function as Manager on Duty to ensure client needs are met, events proceed as planned, and complaints are received and addressed appropriately in a timely professional manner Conduct and/or participate in post event meetings to analyze event outcomes and address issues or concerns Prepare and approve final invoicing for assigned events in a timely manner Maintain post event contact with client to ensure all questions and concerns are addressed Complete post event summary detailing items that were negatives and positives and input summary into EBMS diary for future reference Perform other duties as required SPECIAL KNOWLEDGE & ABILITIES: Knowledge of: Operational characteristics of event management Customer Service practices Crowd management and control techniques Fire and public safety regulations Basic understanding of food service practices Basic understanding of A/V equipment and systems Terminology used in entertainment and convention settings Relevant federal, state, and local regulations Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software Ability To: Plan, service, and supervise large events Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives Communicate clearly and concisely in the English language, both orally and in writing Establish and maintain effective working relationships with staff, contractors and facility users Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days Qualifications Experience: Minimum 3-5 years experience in Event Coordination, Convention Services (preferably with a convention center, hotel, sports facility, performing arts facility or other multi purpose public assembly facility) or Meeting Planning Education / Training: Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field Additional years of experience may be substituted for formal education Graduate of IAAM Public Assembly Facility Management School preferred Certified Meeting Professional (CMP) designation preferred Licenses or Certificates: Possession of, or ability to obtain a current CPR certificate Possession of, or ability to obtain a Utah driver's license Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes. What you will be doing Retention & Revenue Protection Save $65,000 in ARR per month through proactive engagement and retention strategies. Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns. Make a minimum of 25 outbound dials per day to connect with customers considering cancellation. Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions. Maintain professional, consultative, and persuasive communication across phone, email, and other channels. Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction. Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions. Track and report on save rates, churn reasons, and revenue impact to leadership. Maintain accurate records of customer interactions and outcomes in CRM systems. Follow structured save-playbooks while contributing to process improvement and new retention tactics. Skills & qualifications 2+ years in Customer Success, Retention, Account Management, or similar customer-facing role. Proven track record of meeting or exceeding revenue retention or quota goals. Strong phone presence with excellent negotiation, persuasion, and objection-handling skills. Comfortable managing high-volume customer queues while delivering quality conversations. Ability to analyze data and articulate actionable insights to improve customer outcomes. Proficiency with CRM and customer success platforms (Salesforce) Our company values we hope you showcase See it, Solve it, Get it Done Build, Adapt, Win Unwavering Customer Obsession What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We're looking for a senior full-stack engineer to lead development of modern web experiences and services used globally by educators and learners. You'll work across the stack from elegant, accessible UIs to resilient serverless backends, and you'll help us scale safely across regions and time zones. This person should be located within Utah and able to travel on occasion to meet with other team members in person. What you will do: Design, build, and own production features in Node.js, TypeScript, Next.js (App Router), and Tailwind CSS. Develop serverless/edge APIs and jobs on Vercel and AWS (e.g., Lambda, API Gateway, S3/CloudFront, EventBridge/Queues). Model data and ship performant Postgres queries (migrations, indexing, connection mgmt, query optimization). Architect multiregion deployments: traffic routing, latency budgets, failover/DR, config & secrets, and rollout strategies. Build for international audiences: i18n/l10n pipelines, time-zone correctness, and data residency considerations. Instrument services with logs/metrics/traces (OpenTelemetry or similar) and drive incident ready observability. Champion accessibility (WCAG aware UI), testing (unit/integration/e2e), CI/CD, and code reviews. Mentor peers, collaborate with Product/Design, and contribute to technical direction. What you will need to know/have 7+ years of professional software engineering experience, including significant time in TypeScript and Node.js. Deep experience with Next.js (server components, server actions, caching) and Tailwind in production. Proven use of Vercel and AWS for serverless and edge patterns (cold-start mitigation, concurrency, idempotency). Strong Postgres chops (schema design, query tuning, migrations, understanding of transactions and isolation). Real world experience operating multi-region/global apps (CDN/edge, geo routing, blue/green & canary, DR). Security mindset (authN/Z, OAuth/OIDC, secrets, OWASP), plus familiarity with FERPA/GDPR implications in edtech. Excellent communication, product sense, and a bias for shipping. It would be a bonus if you also had: Experience with Canvas LTI/OAuth integrations. Exposure to Drizzle/Prisma, tRPC, or GraphQL. Prior work with edge runtimes (Vercel Edge, Cloudflare Workers) and background jobs/queues. Experience with analytics/feature flags (e.g., LaunchDarkly) and cost/perf tuning at scale. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge Comprehensive wellness programs and mental health support Annual learning and development stipends to support your growth The technology and tools you need to do your best work - typically a Mac, with PC options available in some locations Motivosity employee recognition program A culture rooted in inclusivity, support, and meaningful connection $140,000 - $166,000 a year This range reflects our target hiring range, with flexibility based on experience, skills, and market factors. We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.Any attempt to misrepresent personal or professional information will result in disqualification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. We are looking for a Lawyer or Paralegal seeking a new adventure. From the CEO down, Filevine is full of legal professionals who have successfully transitioned into tech. As a Legal Solutions Expert you will be joining the team that is responsible for assisting Account Executives (AE) in presenting complex SaaS products to law firms and corporations by understanding the prospects' needs and presenting a compelling storytelling demonstration of Filevine. You are the technical expert who can both explain difficult concepts with simplicity to non-technical people as well as articulate the details to a more technical audience. With constantly evolving products you must have the curiosity and ability to quickly gain a deep understanding of the latest offerings, how they work, and the value they add. Overall, we are seeking an extremely driven and confident individual that can bring about great results within our organization.Responsibilities: Assist AEs in positioning Filevine to clients seeking case management, AI, and contract management solutions particularly in the legal and corporate verticals. Prepare and deliver dynamic storytelling demonstrations of products. Take a consultative approach in working with prospective clients or current clients Interact with prospects and customers alongside sales reps to assess needs and to determine requirements. Continually improve your understanding of the intricacies of the Filevine offerings. Help in researching and developing solutions within the Filevine suite to solve customer needs. Qualifications: 2+ years of experience as a Lawyer or Paralegal at a law firm with timekeeping and billing experience. A curious mind that wants to know how it works and why it works; the type of person who can't help but push a button to find out what happens when you do. Strong interpersonal skills are required for both building a relationship with clients and effectively communicating with others on the sales team. Problem-solving skills so you can listen to the customers' desires and concerns, and then recommend solutions on the fly. Adaptable to sudden changes whether they be in a customer conversation or overall in business strategy. A confident and persuasive storyteller that speaks dynamically using pacing, emphasis, tone, etc. to capture and hold an audience's attention. Legal software admin experience is a plus but not necessary. In office position Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at ****************** Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House- Top-of-the-line company swag Privacy Policy NoticeFilevine will handle your personal information according to what's outlined in our Privacy Policy.

Due to continuing growth, we are looking for a Technical Support Specialist to join our team! The Technical Support Specialist will work alongside our IT Manager and team members in providing technical support for our employees at offices nationwide. You will install and configure applications, set up workstations, troubleshoot common issues, document issues, collaborate with team members, and provide a positive experience for our end users. Who We Are: Platform Accounting Group is a rapidly growing professional services firm providing tax, accounting, assurance, IT consulting, and wealth management services to small and medium sized businesses and their owners. We currently have 40 offices in 14 States with much more growth on the horizon. We fully understand that every employee has different needs, so our unique business model allows for more flexible work arrangements than most firms can offer. Enjoy a professional and dynamic work environment while making work/life balance a priority. What You Will Do: Perform basic problem solving and help on various software and hardware systems for employees at various offices. Perform routine technical assistance for common issues. Ensure proper asset management and record keeping of issues. Maintain and update documentation, such as, but not limited to, project documents, user guides and training, general reporting, standard operating procedures, and knowledge base articles. Assist the IT Manager with the implementation of technology projects. Assist with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices. Perform miscellaneous job-related duties as assigned. What We Look For: Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications. Microsoft Outlook, Excel and Word experience Knowledge of current technological developments/trends in area of focus. Records maintenance skills. Ability to effectively communicate with employees to resolve technological issues. Strong interpersonal and communication skills and the ability to work effectively with a wide range of employees in a diverse community. Experienced in resolving issues with remote employees. Works independently and require little to no oversight. Ability to determine computer problems and to coordinate hardware and software delivery. Ability to analyze and resolve basic computer problems. Experience Experienced in providing remote technical support A+ Certification or equivalent Network+ Certification highly desired Microsoft 365 Certified: Endpoint Administrator Associate highly desired What we offer: Opportunity for advancement within a rapidly growing professional services firm Ongoing informal and formal training and development Competitive compensation 401(k) and medical benefits Firm sponsored continuing education Where we work: This position requires you to be onsite

Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America's fastest-growing private companies. Driven by a forward-thinking team, we're shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team! LOCATION: Lehi, UT POSITION OVERVIEW: We are seeking a detail-oriented and customer-focused Client Onboarding Specialist to join our team and ensure a seamless transition for new clients integrating our property management software solutions. This position offers the opportunity to directly impact client success by providing expert guidance and support throughout the onboarding process. We are looking for a proactive professional who excels at building relationships, problem-solving, and delivering an exceptional client experience. You will take ownership of onboarding new clients, ensuring they fully understand and utilize our platform, while collaborating with internal teams to streamline processes and drive customer satisfaction. RESPONSIBILITIES: Client Onboarding: * Manage the end-to-end onboarding process for new clients, ensuring a smooth transition from sales to implementation. * Collaborate with the sales team to understand client expectations and requirements. Customization and Configuration: * Work closely with clients to customize and configure the property management software to meet their specific needs. * Provide guidance on best practices for optimal software utilization. Issue Resolution: * Address and resolve any issues or challenges that may arise during the onboarding process. * Collaborate with technical support and development teams to ensure prompt issue resolution. Client Communication: * Maintain clear and open communication with clients throughout the onboarding process. * Provide regular updates on project timelines, milestones, and any potential roadblocks. Product Knowledge: * Stay informed about Opiniion's property management software updates, features, and enhancements. Feedback Collection: * Gather feedback from clients during the onboarding process and communicate insights to the product and development teams. * Collaborate with cross-functional teams to enhance the onboarding experience based on client input. Documentation and Reporting: * Maintain accurate and detailed records of client onboarding activities. * Provide regular reports on onboarding progress and client success metrics. QUALIFICATIONS: * Minimum of 2 years of experience in client onboarding within the tech industry, preferably with property management software. * Strong project management and organizational skills. * Excellent communication and interpersonal skills. * Proficiency in using client onboarding tools and software. * Ability to work independently and collaboratively in a team environment. If you are an experienced Client Onboarding Specialist with a passion for the tech industry, we'd love to hear from you! OPINIION'S CULTURE: At Opiniion, we take our work seriously, but we don't take ourselves too seriously! Our culture has been affectionately coined "Funfessional"-a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares-about our clients, their residents, and each other. BENEFITS SNAPSHOT: * Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents. * 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%. * Pre-tax Health Spending Accounts (HSA). * Paid Parental Leave for all new parents (including adoption or foster care). * Unlimited Time Off policies. * 10 Paid Holidays annually. * Monthly Gym Reimbursement benefit. * Note that the above benefits are available only to full-time employees of Opiniion* Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. The pay range for this role is: 16 - 20 USD per hour(Lehi Headquarters)

Berkadia, a joint venture of Berkshire Hathaway and Leucadia National Corporation, is an industry leading commercial real estate company providing comprehensive capital solutions and investment sales advisory and research services for multifamily and commercial properties. Berkadia is amongst the largest, highest rated and most respected primary, master and special servicers in the industry. As a Freddie Mac Program Plus lender, Fannie Mae DUS Multifamily Seller/Servicer, insurance company correspondent, and HUD, MAP and LEAN originator and servicer, Berkadia provides access to capital and flexible, customized lending and servicing solutions for the acquisition, construction, rehabilitation and refinance of multifamily and commercial properties. Berkadia also provides interim and short-term financing through its Proprietary Bridge Lending Program. Job Description Summary: The Software Developer is responsible for the implementation and testing of software solutions that enable business workflow excellence. This position is responsible for building a wide variety of software subsystems and components using the given requirements and constraints using Agile philosophy. Essential Functions : Analyzes requirements and collaborates with the product owner, team members or architects; Writes accurate production-quality code; Builds and tests code to validate functionality against requirements and to ensure full unit test coverage; Participates in peer code reviews; Thoroughly documents code and design; Accurately estimates and tracks personal work; Proactively raises issues and communicates accurate status to teams ; Works effectively in an iterative, incremental software development lifecycle wherein priorities, requirements and scope evolve, sometimes rapidly, over time and often mid-project; Assists in the development and presentation of manuals, user guides, and other materials relating to client products; May provide staff and clients with training and technical assistance relating to new, existing, and revised products; Demonstrates self-development by staying current with new technology and design patterns; Qualifications Education and Experience Bachelor's degree in Computer Science or related field Should have 2 - 4 years of developing software experience in a commercial software development environment Experience with Scrum methodology and Agile practices Building web services and RESTful services Version Control, Build & Release Management tools Relational and non-relational databases Building world-class web applications using the MEAN stack (MongoDB, Express.js, Angular.js, Node.js) Prior experience in product development background preferred Experience in practices like TDD, CI and CD Knowledge/Skills/Abilities Knowledge of various design patterns Proficient and passionate about following Agile Engineering practices (e.g. XP/DDD) Ability to work in an environment with high degree of ambiguity (previous start-up like experience could be helpful) Exhibit a high level of individual initiative and ownership Passionate, Self-motivated and driven, with keen attention to detail, action-and-results oriented Excellent interpersonal, verbal and written communication skills as well as strong logical, analytical, problem solving skills and reporting skills Able to present ideas in user-friendly language Environment, Physical Demands and Other Conditions: Experience with in a team-oriented, collaborative environment Ability to work after hours Additional Information *Please submit resume and cover letter when you apply.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Instructure is seeking an experienced and meticulous Senior Manager of Global Commissions to lead our commissions team and oversee all aspects of our sales incentive compensation programs. This is a critical leadership role responsible for ensuring the timely and accurate calculation and payment of commissions for our global sales organization. You will manage a distributed team of four, including two remote analysts in the United States and two analysts in the Philippines. This role requires a hands-on leader who can drive process improvements, implement robust controls, and serve as the subject matter expert for all commission-related inquiries. If you are a strategic thinker with a passion for operational excellence and team leadership, we encourage you to apply. What you'll do: Team Leadership & Development: Lead, mentor, and develop a high-performing, geographically distributed team of four commission analysts. Foster a collaborative and supportive team environment that promotes professional growth. Commission Calculation & Administration: Oversee the end-to-end administration of sales commissions for approximately 500 global employees across more than 10 unique compensation plans. Ensure all commissions are calculated accurately, verified, and paid on time each cycle. System Management: Serve as the primary system administrator for our Incentive Compensation Management (ICM) tool, Performio. Manage system configuration, data integration, and troubleshoot any issues to ensure system integrity and efficiency. Plan Updates & Maintenance: Lead the periodic, generally annual, process of updating and implementing changes to commission plans within Performio. Collaborate with Sales Leadership, Finance, and HR to ensure plan designs are translated accurately into system calculations. Process Improvement & Control: Develop, document, and implement robust controls, policies, and procedures to govern the entire commissions process. Continuously identify opportunities for process automation and efficiency to enhance accuracy and reduce manual intervention. Reporting & Analysis: Prepare and present detailed commission reports, dashboards, and financial accruals for leadership. Provide insightful analysis on sales performance, commission expenses, and the effectiveness of incentive plans. Cross-Functional Collaboration: Act as the primary point of contact for all commission-related matters. Work closely with Sales, HR, Payroll, and Finance teams to resolve discrepancies, answer inquiries, and ensure seamless cross-departmental workflows. Compliance & Auditing: Ensure strict adherence to company policies, plan documents, and internal controls (e.g., SOX). Support internal and external audits of the commission process. What you will need to know/have: Experience: 7+ years of progressive experience in commissions administration, sales operations, or a related finance role, with at least 3 years in a management or leadership capacity. Leadership: Proven experience leading and managing a team, with a strong preference for candidates who have managed remote or international direct reports. ICM System Expertise: Hands-on experience with an automated Incentive Compensation Management (ICM) platform is required. Direct experience with Performio is strongly preferred. Analytical Acumen: Exceptional analytical, quantitative, and problem-solving skills with a high degree of accuracy and attention to detail. Process-Oriented: A demonstrated ability to design, document, and implement effective business processes, policies, and internal controls. Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex commission structures and calculations to a variety of audiences. Technical Skills: Advanced proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, complex formulas). Experience with CRM systems (e.g., Salesforce) and ERP systems is a plus. Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field. It would be a bonus if you also had: Experience working in a fast-paced, high-growth technology or SaaS company. Deep understanding of complex, multi-variable compensation plans. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge Comprehensive wellness programs and mental health support Annual learning and development stipends to support your growth The technology and tools you need to do your best work - typically a Mac, with PC options available in some locations Motivosity employee recognition program A culture rooted in inclusivity, support, and meaningful connection $140,000 - $169,000 a year This range reflects our target hiring range, with flexibility based on experience, skills, and market factors. We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.Any attempt to misrepresent personal or professional information will result in disqualification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Visit.org is looking for an experienced, responsible, and driven Freelance Event Specialist, Salt Lake City, UT to help us manage the logistics of an upcoming in-person event, which will be held live at a city near you! The right candidate will be based in CITY, State, and have corporate event experience, entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. Who are we? Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, Ancestry, Tommy Bahama, and more. Responsibilities: Our team will set you up for success by coordinating all of the event details, shipping event materials, and arranging staffing for each event. We need YOU to be our day-of hands on the ground! Be our next onsite Event Coordinator for fun, engaging, team-building, social impact activities, experiences, and events that support a great cause. Event Preparation: Join virtual planning meetings ahead of each event with all parties: corporate partner, nonprofit partner, Visit.org event host, Visit.org event coordinators, etc Take ownership and responsibility of our in-person events: be on-site to set up, align with the on-site team, tear down, clean site areas, problem-solve, and ensure high-quality customer experience Be the Visit.org representative, leader, and problem solver at events Align roles and responsibilities with the onsite team: event host, nonprofit organization, venue, additional staff, and corporate partner Manage check-in process for in-person events; providing a warm and friendly welcome to guests Problem-solving issues such as missing supplies, late staff, technology challenges, etc. Escalate issues to the Events Team when necessary to keep them informed or help problem-solve Send consistent updates, photos, and videos to Events Team throughout event Breakdown after the event ends, helping to clean the site and repackage and ship all materials back to the distribution center Pack supplies and add shipping labels which may include loading boxes Requirements Fluency in English and strong communication skills Based in Salt Lake City, UT Schedule flexibility with availability to work on a contract per-event basis, as needed Experience in complex, large-scale events and smaller executive-level intimate events Shown experience in executing events at the highest level and continuously raising the bar on content and the customer experience Resourcefulness, have the ability to exhibit grace under pressure, and be solutions-minded in ambiguous situations Quick thinker - in the life of events, we have a back-up plan for the back-up plan; you can problem-solve on the fly Self-starter who is organized and detail-oriented You love building relationships with customers and enjoy customer service Experience with group facilitation and managing group dynamics You are able to work flexible hours, including nights and weekends, as needed Willing and eager to travel to various areas of the local region You have super strong interpersonal and customer service skills, especially in fast-paced situations Able to wear many hats and take on varied tasks and projects Comfort being present and interacting with large crowds Physical Demands: Able to lift, slide, and carry up to 30 lbs. Able to stand for an extended period of time This is an on location, in person , per event contract role In Salt Lake City, UT. This role is open only to those candidates already based in Salt Lake City, UT. No relocation packages are offered at this time. Benefits Competitive hourly rate The chance to do meaningful and impactful work The opportunity to meet with social impact-minded individuals A chance to build your experience for your resume! Potential for recurring freelance employment with Visit.org

ModMed is hiring a driven QTC Support Specialist to join our positive, passionate, and high-performing team. This role provides operational and system-level Quote-to-Cash (QTC) support for key accounts, with a strong focus on managing upsells, downsells, and cancellations across the organization. Responsibilities include handling case queues, supporting quoting workflows, reviewing CPQ quotes, reconciling invoices, and executing account changes with accuracy and adherence to compliance standards. The role also serves as a liaison between internal stakeholders and global resources, ensuring alignment and quality across tasks. As a key contributor to both tactical execution and field team support, this role plays a critical part in delivering a seamless QTC experience for Sales, Customer Success, and Professional Services teams. Your Role: * Provide task-based and ad hoc Quote-to-Cash (QTC) support for key and lower-complexity accounts, including quoting, replacement order forms, invoice reconciliation, and internal team requests. * Ensure accurate execution of all contract adjustments related to license changes, pricing updates, and customer-requested changes across the organization. * Review and troubleshoot Salesforce CPQ quotes for accuracy and compliance; escalate system or logic issues as needed. * Support Customer Success, Sales, and Professional Services teams with quoting needs for new customers, renewals, expansions, and service packages. * Own queue management and resolution for all cancellation, downsell, and upsell requests, including new Klara workflows and CS-initiated changes. * Act as a point of escalation for Customer Success and Accounts Receivable teams regarding QTC issues and operational blockers. Skills & Requirements: * Bachelor's degree in Business, Operations or similar. * 1-3 years of experience in Account Management, Contracts, Revenue Operations, or a related operations role. * Minimum of 3-5 years of customer-facing experience with a SaaS-based solution. * Experience using Salesforce Lightning; familiarity with Salesforce or similar CRM platforms preferred. * Experience working with CPQ tools and sales systems (preferred). * Experience reading and interpreting contractual terms; redlining and negotiation experience is a plus. * Effective verbal, written, and interpersonal communication skills with a polished and professional presence. * Strong organizational, multitasking, and prioritization abilities. * High attention to detail and commitment to data accuracy. * Excellent problem-solving and analytical skills. * Ability to work independently as well as collaboratively in cross-functional teams. * Comfortable adapting to a fast-paced, dynamic, and evolving environment. * Proactive, self-motivated attitude with a strong sense of ownership and accountability. * Strong interest in healthcare technology and operational efficiency. #LI-SM1 #LI-REMOTE #LI-REMOTE #LI-SM1

Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Rocket Express located at 11399 S Redwood Rd, South Jordan, UT, is the perfect position for you! You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance! Pay: $16 / hour + Commission Pay! Rewards for YOU: Competitive Hourly Pay Incentive/Commission Pay DailyPay. Get paid daily! Flexible Scheduling; Morning & Evening Shifts Available Tuition Reimbursement Free Car Washes Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated! Bring JOY to YOUR Journey and apply today for our full-time Customer Service Associate position! Responsibilities Welcome and engage with customers in a warm, friendly manner Engage customers while selling and promoting our Unlimited Wash Club Safely and efficiently load every vehicle with clear hand signals and a smile Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests Maintain all aspects of the site to ensure it runs beautifully Required Skills 16 years of age or older Positive attitude Ability to work flexible hours including weekends and holidays