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Environmental services director skills for your resume and career

Updated January 8, 2025
5 min read
Environmental services director example skills
Below we've compiled a list of the most critical environmental services director skills. We ranked the top skills for environmental services directors based on the percentage of resumes they appeared on. For example, 13.7% of environmental services director resumes contained customer service as a skill. Continue reading to find out what skills an environmental services director needs to be successful in the workplace.

15 environmental services director skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how environmental services directors use customer service:
  • Strengthened company's business by leading implementation of the EVS department restructuring, increasing customer service and productivity time.
  • Revised the department orientation process, incorporating competency measurements stressing exceptional customer service, and measuring job performance.

2. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how environmental services directors use healthcare:
  • Negotiated contract with hospital purchasing for Baxter HealthCare and Penn Linen.
  • Oversee healthcare cleaning requirements for Isolation Rooms and participate in monthly facility assessment of Quality Assurance Audits.

3. EVS

EVS stands for "environmental services".

Here's how environmental services directors use evs:
  • Managed daily operations of EVS Department in accordance to county/state regulations.
  • Oversee all aspects of Environment Services (EVS) staff including hiring, training and job performance evaluations for five sub-departments.

4. Patients

Here's how environmental services directors use patients:
  • Account Management-develop relationships with administration, department directors, doctors, and patients to ensure account satisfaction.
  • Distributed and tallied satisfaction surveys from in-house patients.

5. Regulatory Agencies

A regulatory agency is a Public Benefit Corporation (PBC) that is responsible for supervising certain human activities and controlling them to some extent. They are set up in some areas such as hospitals, law firms, and governmental setup to regulate safety standards. They prevent undue and unjust abuse of power in these setups.

Here's how environmental services directors use regulatory agencies:
  • Manage maintenance and housekeeping activities insuring compliance with regulatory agencies, JCAHO, and corporate policies/procedures.
  • Develop and maintain documentation and other criteria required by all regulatory agencies.

6. Laundry Services

Here's how environmental services directors use laundry services:
  • Purchased new equipment and implemented service changes for updating and renovating laundry services.
  • Schedule and oversee operation of laundry services

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7. Cleanliness

Here's how environmental services directors use cleanliness:
  • Developed and implemented strategies resulting in improvement in patient satisfaction scores with cleanliness of environment.
  • Maintained high standards in cleanliness and safety and complied with hospital regulatory guidelines.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how environmental services directors use payroll:
  • Managed Medi-Dyn system training and established Administrative Office, payroll operations, secured equipment, and implemented policies and procedures.
  • Performed payroll services, equipment repair, internal/external satisfaction survey and employee training.

9. OSHA

Here's how environmental services directors use osha:
  • Worked closely with local officials during all OSHA, JAHCO and Life Safety inspections, passed with high scores and ratings.
  • Maintain linen control and regulations Oversee hospital and other clinic facilities' bio hazardous waste program following OSHA and EPA guidelines.

10. Safety Committee

A safety committee is in charge of promoting a safety culture in an organization, primarily by implementing various safety policies and regulations. They may arrange meetings and seminars, address issues and concerns, and conduct regular inspections to ensure different departments comply with the safety standards and regulations.

Here's how environmental services directors use safety committee:
  • Organized and facilitated monthly safety committee meetings and participated and acted as liaison for annual State and Federal inspection checks.
  • Served as Chairman of Safety Committee, conducting regular meetings and making recommendations for improved safety and environment.

11. Plumbing

Here's how environmental services directors use plumbing:
  • Installed, inspected, repaired, and maintained the electrical, plumbing, mechanical, security, and other related systems.
  • Perform all Maintenance in a 38 bed facility, including cabling, electrical, drywall, lighting, flooring, plumbing.

12. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how environmental services directors use quality standards:
  • Maintained product and service quality standards by conducting ongoing evaluations, investigating complaints and initiating corrective actions.
  • Conducted regular site inspections in order to ensure the highest quality standards were met or exceeded at all times.

13. Customer Satisfaction

Here's how environmental services directors use customer satisfaction:
  • Collaborate with division directors to improve customer satisfaction, throughput, infection prevention and patient access.
  • Trained, developed employees to assure the achievement of organizational goals and customer satisfaction.

14. Develop Team

Here's how environmental services directors use develop team:
  • Recruit, interview, hire, and develop team member's performance providing regular and timely assessment.
  • Recruit, interview, hire, and develop team member's providing regular and timely assessment to ensure sustained productivity.

15. Preventative Maintenance

Here's how environmental services directors use preventative maintenance:
  • Developed and implemented a preventative maintenance program to track maintenance, repairs and replacement of facility equipment.
  • Consult with building principals regarding the establishment of regular preventative maintenance programs.
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List of environmental services director skills to add to your resume

Environmental services director skills

The most important skills for an environmental services director resume and required skills for an environmental services director to have include:

  • Customer Service
  • Healthcare
  • EVS
  • Patients
  • Regulatory Agencies
  • Laundry Services
  • Cleanliness
  • Payroll
  • OSHA
  • Safety Committee
  • Plumbing
  • Quality Standards
  • Customer Satisfaction
  • Develop Team
  • Preventative Maintenance
  • HVAC
  • Bed Facility
  • Linen Distribution
  • Hospital Administration
  • Compassion
  • Floor Care
  • State Regulations
  • Regulatory Compliance
  • Perform Routine Maintenance
  • Waste Management
  • Federal Regulations
  • Infection Control Committee
  • MSDS
  • JCAHO
  • Corrective Action
  • Hazardous Waste
  • Hazardous Materials
  • Fire Drills
  • FTE
  • Performance Evaluations
  • Patient Rooms
  • Capital Budgets
  • EPA
  • Acute Care Hospital
  • Dryers
  • Disciplinary Actions
  • CMS
  • Staff Training
  • DOH
  • Resident Rooms
  • Pest Control
  • NFPA
  • Medical Waste

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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