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Field operation manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Karen Kus,

Nina Woodard

Below we've compiled a list of the most critical field operation manager skills. We ranked the top skills for field operation managers based on the percentage of resumes they appeared on. For example, 23.9% of field operation manager resumes contained customer service as a skill. Continue reading to find out what skills a field operation manager needs to be successful in the workplace.

15 field operation manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how field operation managers use customer service:

Coordinate necessary support services to manage client sites effectively, meet/exceed financial and operational goals, and enable quality customer service.
Developed direct service operations in Brazil, Canada, and Mexico leading toward financial and customer service improvements.

2. Project Management

Here's how field operation managers use project management:

Execute timely and manage operational processes regarding the completion of company acquisitions and DeNovo's; provide project management status updates.
Developed and applied a more centralized project management model, which was institutionalized for operations teams across the enterprise.

3. Customer Satisfaction

Here's how field operation managers use customer satisfaction:

Directed multiple crews working to meet customer requirements while maintaining a high level of communication with customers, guaranteeing customer satisfaction.
Established Internal Executive Management - Dealer Council business improvement process accountability to support corporate sales objective and customer satisfaction attainment.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how field operation managers use oversight:

Challenged by limited resources and budget, within an organization utilizing paper-based manual processes with limited management oversight.
Full oversight of architectural design and construction services business, focused on light commercial and high-end residential projects.

5. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how field operation managers use logistics:

Managed contracted facility requirements, handled relationships with vendor logistics companies, and resolved inventory issues through electronic warehousing management systems.
Coordinate with supply chain and logistics personnel for procurement and delivery of internal and customer supplied equipment.

6. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how field operation managers use safety procedures:

Organized emergency situation safety procedures, including documentation and display.
Trained workers in construction methods, operations of equipment, safety procedures, and company policies.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how field operation managers use payroll:

Executed operational budgets for payroll and administration.
Inventory Management Established new accounts Payroll Merchandising

8. Performance Management

Here's how field operation managers use performance management:

Used performance management system to consistently exceed metrics.
Organized yearly performance management activities.

9. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how field operation managers use human resources:

Created and delivered a variety of Human Resources related training and participated in and supported the company's overall training initiatives.
Managed personnel and human resources functions, including performance appraisals, training, and expense and overtime management.

10. Collective Bargaining

Here's how field operation managers use collective bargaining:

Conducted negotiations with collective bargaining unit resulting in successful agreements.
Performed the daily monitoring of bus operator activities and scheduling in accordance with the collective bargaining agreements established under contract.

11. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how field operation managers use quality standards:

Managed daily employee activities ensuring work was accomplished in accordance with contract requirements and quality standards.
Visit project sites and review photos of installations to ensure safety compliance and minimum installation quality standards are being met.

12. Direct Reports

Here's how field operation managers use direct reports:

Identified opportunities for marketing alignment and synergy within the retail network by working with direct reports and understanding market opportunities.
Provided communications and feedback to direct reports and upper managements.

13. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how field operation managers use troubleshoot:

Partner with service providers, carrier support team, and DC Operations to troubleshoot technological and operational issues within the network.
Engineer, monitor, setup, troubleshoot and maintain live audio and lighting equipment needs.

14. Broadband

Here's how field operation managers use broadband:

Provided procedures on how and where to provide service to projects using broadband products.
Managed multi-state field operations in delivering Broadband Service to residential and commercial projects.

15. Corrective Action

Here's how field operation managers use corrective action:

Act as an escalation point for customer issues and drive resolution/corrective action through implementing solutions to address identified issues pro-actively.
Maintained awareness of customer issues and concerns; implemented corrective actions and interfaced with management on progress.

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What skills help Field Operation Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on field operation manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What field operation manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young field operation managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a field operation manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all field operation managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of field operation manager skills to add to your resume

The most important skills for a field operation manager resume and required skills for a field operation manager to have include:

Customer Service
Project Management
Customer Satisfaction
Oversight
Logistics
Safety Procedures
Payroll
Performance Management
Human Resources
Collective Bargaining
Quality Standards
Direct Reports
Troubleshoot
Broadband
Corrective Action
Sigma

Data Collection
Training Programs
HVAC
Performance Metrics
Inventory Control
Performance Reviews
Construction Projects
ROI
Safety Standards
Contract Negotiations
Safety Training
Business Development
RF
Preventative Maintenance
KPI
Performance Evaluations

Customer Relations
IP
Direct Liaison
Inventory Management
Fiber Optic
POS
Customer Complaints
Customer Support
GPS
SLA
Customer Issues
Client Relations
Field Supervision
Field Testing

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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