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Field support representative skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical field support representative skills. We ranked the top skills for field support representatives based on the percentage of resumes they appeared on. For example, 21.8% of field support representative resumes contained ros as a skill. Continue reading to find out what skills a field support representative needs to be successful in the workplace.

15 field support representative skills for your resume and career

1. ROS

ROS stands for the robot operating system. It is a framework that consists of tools that allow equipment to function smoothly and efficiently.

Here's how field support representatives use ros:
  • Supported ROS, (Regional Operations Supervisor), with administrative responsibilities .
  • Support of ROS and temporary oversight of duties in the case of absence.

2. Quality Customer Service

Here's how field support representatives use quality customer service:
  • Provided quality customer service through regular interaction.
  • Handle members with quality customer service* Deescalate any situation with live customers* Use different websites for resources at once* Empathy towards customers

3. FSR

Here's how field support representatives use fsr:
  • Instruct FSR's on the proper policies and procedures, company requirements and technical information related to performing their duties.
  • Based on leadership potential and superior performance, elevated in 2011 to the position of FSR Team Lead.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how field support representatives use troubleshoot:
  • Managed a territory of sales and service consultants to provide information from customers and troubleshoot any issues within the territory.
  • Selected by local IT contact to troubleshoot network/computer issues for IKON area office because of technical background.

5. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how field support representatives use windows:
  • Manage 24 video feeds from airborne surveillance assets and distribute live video to combat operations center using Windows Media server.
  • Provide touch maintenance for the installed plant of various Dell Windows Servers and MD1000 RAID Arrays.

6. Customer Satisfaction

Here's how field support representatives use customer satisfaction:
  • Trained customers in the use of Cornerstone Practice Management Software utilizing a variety of formats to ensure customer satisfaction.
  • Streamlined process improvement initiatives regarding government contracts, resulting in optimized efficiency and increased customer satisfaction.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how field support representatives use technical support:
  • Work activity required working independently on-site at customer locations, with interaction and communication with corporate technical support and development staff.
  • Provided technical support to an Army Division in the establishment of the Tactical Internet to facilitate battlefield communications.

8. Strong Analytical

Here's how field support representatives use strong analytical:
  • Repair and maintenance of over 300 Redbox kiosk's Strong analytical, organizational, multi-tasking and problem solving skills.

9. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how field support representatives use phone calls:
  • Answer email requests, phone calls, and instant message requests, handling them based on priority and urgency.
  • Answered and responded to vendor phone calls and emails hourly regarding status of claims or changes to be made.

10. Customer Support

Here's how field support representatives use customer support:
  • Provided on-site customer support related to In House Diagnostics Analyzer installation.
  • Assigned in the United Kingdom to provide technical and customer support on the Lockheed manufactured TR-1A and SR-71 aircraft's.

11. Strong Customer Service

Here's how field support representatives use strong customer service:
  • Developed strong customer service and communication skills.
  • Provided strong customer service and support to Florida Medicaid providers in a high-volume call center.

12. Service Calls

Here's how field support representatives use service calls:
  • Collaborated with team members organizing maintenance, repairs, and modifications and service calls to kiosks.
  • Prioritized, managed, & resolved assigned service calls to meet desired SLA performance.

13. Geographic Territory

Here's how field support representatives use geographic territory:
  • Executed operational objectives at all existing customer sites within a geographic territory.

14. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how field support representatives use dod:
  • Provided JADOCS surge support for multiple exercises and training throughout the U.S. various needs location throughout DoD.
  • Managed over 9 DoD accounts with bookings over $13 million dollars.

15. Courier Services

Here's how field support representatives use courier services:
  • Provide courier service for the pickup and delivery of mail and copy jobs on campus and offsite.
  • Directed guests and routed deliveries and courier services.
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List of field support representative skills to add to your resume

Field support representative skills

The most important skills for a field support representative resume and required skills for a field support representative to have include:

  • ROS
  • Quality Customer Service
  • FSR
  • Troubleshoot
  • Windows
  • Customer Satisfaction
  • Technical Support
  • Strong Analytical
  • Phone Calls
  • Customer Support
  • Strong Customer Service
  • Service Calls
  • Geographic Territory
  • DOD
  • Courier Services
  • Call Center Support
  • RF
  • Employee Training
  • Site Implementation
  • Mission Planning
  • Force Management
  • Computer System
  • Inbound Calls
  • Technical Issues
  • Mailroom Functions
  • PCS
  • Technical Assistance
  • Store Managers
  • Ricoh
  • Service Problems
  • Offering Suggestions
  • IP
  • Conus
  • Customer Sites
  • SME
  • Copy Production
  • Redbox
  • Unscheduled Maintenance
  • Operational Reports
  • Software Upgrades
  • Field Testing
  • DHL
  • Law Firm
  • USPS
  • ADT

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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