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Finance services director skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Linda Secondari

Finance services director example skills

Below we've compiled a list of the most critical finance services director skills. We ranked the top skills for finance services directors based on the percentage of resumes they appeared on. For example, 17.2% of finance services director resumes contained financial services as a skill. Continue reading to find out what skills a finance services director needs to be successful in the workplace.

15 finance services director skills for your resume and career

1. Financial Services

Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.

Here's how finance services directors use financial services:

Promoted to director based on individual and group sales and profitability contribution while holding the position of Financial Services Manager.
Established a Financial Services Business Development function resulting in over 25% increase in market penetration and broader customer utilization.

2. Customer Satisfaction

Here's how finance services directors use customer satisfaction:

Retained customers and maintained high customer satisfaction levels by tracking high-frequency process breakdowns and partnering with Operations to resolve them.
Worked with other departments to develop a more cohesive working relationship which resulted in improved internal customer satisfaction.

3. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how finance services directors use risk management:

Ensured maintenance of ethical practices and documented legal litigation actions for risk management.
Assisted with utilization management, medical staff relationships and risk management.

4. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how finance services directors use healthcare:

Maintained an updated knowledge of healthcare industry medical coding, AMA and federal guidelines and medical terminology.
Helped local healthcare organizations understand and implement the Health Insurance Portability and Accountability Act.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how finance services directors use customer service:

Provided hands-on approach to providing education, informative and sense-of-urgency treatment plan/customer service training increase in patient acceptance.
Facilitate working relationships with other departments to ensure quality customer service, audit compliance and problem resolution i.e.

6. Revenue Cycle

Revenue cycle stands for a method to define and maintain the processes utilized for completing an accounting process to record the revenue generated from products/services provided by the company.

Here's how finance services directors use revenue cycle:

Increased communication and education partnering with hospital based Directors of Revenue Cycle for improved front end billing and collections.
Developed and implemented customer-friendly revenue cycle processes in order to enhance point of service collections.

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7. Patients

Here's how finance services directors use patients:

Developed necessary reports to identify eligible patients and defined the process to appropriately bill for these services.
Designed communication of departmental policies, payment plans and collection criteria for patients.

8. Due Diligence

Due diligence refers to the process of auditing, investigating, or reviewing done to confirm the authenticity of relevant facts. In addition to this, it also refers to the evaluation of a party's financial records to determine whether one should enter into a transaction with the said party or not.

Here's how finance services directors use due diligence:

Participated in and spearheaded financial analysis portion of major acquisition due diligence.
Conducted financial due diligence and integration of System subsidiaries.

9. Process Improvement

Here's how finance services directors use process improvement:

Served as a member of the Executive Management team charged with driving process improvement and management leadership initiatives.
Established a Process Improvement team to standardize DHHS wide operating policy and procedures, strengthening operational controls.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how finance services directors use business development:

Provide Business Development direction and assistance to migrate the organization from a product-selling environment to a solution-oriented environment.
Managed national mutual fund and retirement services consulting practice including business development, service delivery and quality assurance.

11. Financial Management

Here's how finance services directors use financial management:

Supervised all activities involved in finance/accounting/audit, personnel and administrative services and financial management with five staff as direct reports.
Directed the implementation of automated client financial management systems resulting in substantial productivity gains.

12. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how finance services directors use human resources:

Reconstructed complete accounting, records storage, and partially automated human resources systems versus replacing with expensive new software.
Provided human resources duties such as interviewing, job descriptions, background checks, and PTO.

13. GAAP

Here's how finance services directors use gaap:

Manage priorities to deliver US GAAP and local statutory reporting with differing legal and statutory requirements.
Implemented rules and regulations regarding GAAP, OMB, HIPPA, Medicare, and Medicaid.

14. Shared Services

Here's how finance services directors use shared services:

Developed and implemented financial shared services strategy, planning, execution and compliance.
Manage the Financial Shared Services budgeting process and all capital expenditure requirements.

15. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how finance services directors use oversight:

Established formal internal auditing function including oversight of construction projects.
Provided direction and oversight to department functionality.

5 Finance Services Director resume examples

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What type of skills will young finance services directors need?

Linda Secondari

Treasurer, Graphic Artists Guild

The ability to cooperate with colleagues and clients is critical. Also, the ability to hear criticism and, rather than digging into your vision, to expand and find solutions. For graphic designers, in addition to knowing how to use the tools of the trade (Adobe Suite or similar), the ability to work with type and to understand how we read will always serve you and your clients well.

Do you want to know more?

List of finance services director skills to add to your resume

The most important skills for a finance services director resume and required skills for a finance services director to have include:

Financial Services
Customer Satisfaction
Risk Management
Healthcare
Customer Service
Revenue Cycle
Patients
Due Diligence
Process Improvement
Business Development
Financial Management
Human Resources
GAAP
Shared Services
Oversight
Financial Analysis

Medicare
Cash Flow
Cycle Management
Payroll
Financial Aid
Cloud Computing
PFS
Financial Performance
Treasury
Internal Controls
Executive Management
Financial Institutions
Real Estate
Strong Analytical
Financial Reports
Patient Accounts

Accounts Receivables
Financial Operations
General Ledger
Direct Reports
Cash Management
Financial Data
Student Accounts
Patient Registration
Traction
FTE
ROI
HIPAA
SOX
Sarbanes-Oxley
ERP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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