First Hospitality jobs in Chicago, IL - 41 jobs

What's in it for you... * Hotel discount at locations worldwide! * Paid time off and holiday pay incentives! * Professional development and promotion opportunities! * 401(k) available for all associates! * Full benefit options available! * Health benefits kick in Day 1! About this job… The Regional Accounting Manager is responsible for all aspects of accounting and reporting of at least 15+ full and/or select service hotel properties, working closely with a team of 2-3 property accountants. This position reports to the VP Accounting and will work closely with their assigned property level teams. To foster connection and collaboration, this role follows a hybrid work schedule with four in-office days per week. One remote day may be offered, subject to departmental needs and leadership approval. What you'll be doing… * Develop and supervise a team of 2- 3 property accountants including training, directing and reviewing work, managing schedules and administering performance reviews. * Responsible for ensuring the accounting tasks are performed accurately and timely for month-end close and as necessary for other transactions (debt service, renovations/capital, etc.). The financial statements are maintained on either a GAAP basis or the income tax basis of accounting. * Identify and implement internal control procedures to ensure proper segregation of duties and the safeguarding of company/owner assets. * Manage all aspects of cash flow including reporting and projecting weekly cash requirements, processing vendor payables, payroll, debt service and other such tasks. * Perform Treasury management tasks in on-line banking portal to initiate electronic payments and banking activity. * Responsible for ensuring monthly agency taxes are computed and reported accurately and timely. Coordinate and manage any tax audit engagements, analysis and resolution of audit findings and proposed tax assessments. * Support and engage Operations Group in identifying and resolving challenges and delivering maximum efficiency in the accounting and finance functions. * Identify and analyze lease transactions for proper accounting treatment. * Assist, manage and track capital assets from purchases and/or in-house renovation projects. Establish and track depreciation. * Support annual audit providing necessary data and explanations requested by auditors. * Assist in the development of annual budgets. * Compile statistical, financial, accounting and auditing reports * Read, report and analyze cash receipts, expenditures, profits and losses * Comply with federal, state and company laws, policies and regulations Success Factors… Experience & Education: * Bachelor's Degree in Accounting and/or Finance required; CPA license preferred * 4+ years accounting experience in a managerial capacity required * Effective leadership skills with the ability to hire, train, coach, guide, reward and develop staff-- with emphasis on continuous improvement in guest service quality. * Ideal candidate will possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast-paced environment. * Strong skills for analysis and problem-solving. * Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs. Communication: * Exceptional verbal and written communication skills, including electronic communication * Must have strong diplomacy and communication skills, with the ability to build effective relationships with senior managers, team members and guests. * Advanced proficiency in Microsoft Office products * Must be able to speak, read, and write in primary language used in the workplace About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking best-in- class hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality is a certified Great Place to Work (July 2023 - July 2025). We believe this is because of strong commitment to our associates and our guests. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

**Why us?** Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. **Job Overview** Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **Responsibilities** + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** Minimum 6 months to 1 year in similar or the same role **Knowledge/Skills** + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% **Benefits** Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $25 - $27/hourly **ID:** _2026-30028_ **Position Type:** _Regular Full-Time_ **Property** **:** _The Ritz Carlton Chicago_ **Outlet:** _Hotel_ **Category:** _Front Desk & Guest Services_ **_Address_** **:** _160 E Pearson St_ **_City_** **:** _Chicago_ **_State_** **:** _Illinois_ EOE Protected Veterans/Disability

**Why us?** Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. **Job Overview** Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **Responsibilities** + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** One to two years of employment in a related position with this company or other organization(s). **Knowledge/Skills** + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% **Benefits** Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $24 - $26/hourly **ID:** _2025-29564_ **Position Type:** _Regular Full-Time_ **Property** **:** _The Ritz Carlton Chicago_ **Outlet:** _Hotel_ **Category:** _Front Desk & Guest Services_ **_Address_** **:** _160 E Pearson St_ **_City_** **:** _Chicago_ **_State_** **:** _Illinois_ EOE Protected Veterans/Disability

**Why us?** Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. **Job Overview** Manage the kitchen staff in the daily production, preparation and presentation of all food for the hotel's restaurant(s) and room service in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. Position is responsible for managing the daily operations of the kitchen. Monitors food and labor costs. Assists Executive Chef in creating and implementing menu and production changes. **Responsibilities** + Manage the daily production, preparation and presentation of all food for the hotel's restaurant(s) and room service to ensure a quality, consistent product is produced which conforms to all franchise standards. + Manage human resources in the production and preparation areas of the kitchen in order to attract, retain and motivate the employees while providing a safe work environment; interview, hire, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews, provide open communication, recommend discipline and termination, as appropriate. + Schedule and manage the maintenance/sanitation of the kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. + Monitor, analyze and control all labor and food costs; prepare the appropriate reports, charts and schedules to ensure budgets are met/exceeded while quality is maintained/improved. + Promote the Accident Prevention Program to minimize liabilities and related expenses. **Qualifications** **Education/Formal Training** High school education or equivalent. Manager Allergens Certification Food Safety Manager Certification **Experience** Experience required by position is from one to two full years of employment in a related position with this company or other organization(s). **Knowledge/Skills** + Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Lifting, pushing, pulling and carrying: All of these functions are essential primarily because of the heavy production associated with Banquets. Items include food, small equipment -75% of the time. + Bending of the knees does become necessary when using the lower oven for cooking, 5-10 times a day. + Mobility -full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day. + Continuous standing -during preparation, during service hours or during expediting, usually all day. + Must be able to hear equipment timers and communicate with other staff. + Must be able to see that product is prepared appropriately. + Must have moderate comprehension and literacy to read use records and all special requests. + Requires excellent comprehension and literacy to be able to read and write as well as analyze to fulfill budget. **Environment** Inside 100% of 8-hour shift. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees. **Benefits** Medical, dental, & vision insurance Independent PTO Program Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $65,000 - $75,000/Annual **ID:** _2026-30020_ **Position Type:** _Regular Full-Time_ **Property** **:** _The Ritz Carlton Chicago_ **Outlet:** _Torali_ **Category:** _Culinary_ **_Address_** **:** _160 E Pearson St_ **_City_** **:** _Chicago_ **_State_** **:** _Illinois_ EOE Protected Veterans/Disability

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Responsible for the preventative and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FF&E, grounds, swimming pool, etc. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Troubleshoots and repairs malfunction in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the hotel. Performs preventative maintenance assignments on a schedule basis (e.g., “room care”). Services the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. Maintains the building exterior and “curb appeal” (e.g., lawn care, painting, and gardening). Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Engineering Personnel when needed. Perform any related duties as requested by supervisor/manager. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. Basic mechanical aptitude for operation and repair of hotel equipment Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly. Be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures. Be skilled in several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping. Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment. Skill in the use of basic hand and electric tools and familiarity with parts and materials is required. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Thorough knowledge of the layout of the building, sleeping and function rooms. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to listen effectively, speak, read and write English clearly, as there will be interaction with guests and other team members. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor. Ability to follow written and or verbal instructions. PHYSICAL DEMANDS Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. Must be able to work in hot, cold and wet conditions and be able to stoop, kneel, crawl and climb on all types of surfaces. Hearing and visual ability to observe and detect signs of emergency situations. Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air. Grasping, lifting and holding tools and having good finger dexterity is required. Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. Lifting and moving objects up to 100 pounds. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Why us? Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Job Overview Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: the front office, guest services, housekeeping, security and gift shop. May have responsibility for recreation and tennis. May participate in total hotel management as a member of the Hotel Executive Committee. Responsibilities + Manage the human resources functions in the division in order to attract, retain and motivate the employees; interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. + Manages check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. May need to fill in for various roles within the rooms department as the demands of business requires (Front Office and Housekeeping roles). + Manages guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Monitors and regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Maximizing revenue in each phone/desk transaction. (Sell from the top down and offer specials last) + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Manages the standard procedures for cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. + Maintains a friendly, cheerful and courteous demeanor at all times. + Ensures that the overall operation of the front desk is completed daily. + Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets. + Works closely with housekeeping and maintenance to ensure property is maintained. + Hiring, motivating and training of staff. + Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training A four-year college degree or equivalent education/experience. Experience Four to five years of employment in a related position with this company or other organization(s). Knowledge/Skills + This includes experiential knowledge required for management of people and complex problems. + Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. + Ability to make decisions with only general policies and procedures available for guidance. + Supervisory/management skills. + Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Ability to respond to guest requests and questions over the phone + Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner. + Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment. + Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments. + Bending/kneeling -must be able to accomplish any task required of associates within assigned departments. + Mobility -must be able to accomplish any task required of associates within assigned departments. + Continuous standing -must be able to accomplish any task required of associates within assigned departments. + Climbing up to approximately 40 steps 1% of 40 hour week. Climbing ladders up to approximately 5 feet 15% of 40 hour week. + Driving required as necessary Environment Inside hotel and office environment 95% of shift Benefits Medical, dental, & vision insurance Independent PTO Program Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $115,000 - $125,000/Annual ID: _2026-30108_ Position Type: _Regular Full-Time_ Property : _The Ritz Carlton Chicago_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ _Address_ : _160 E Pearson St_ _City_ : _Chicago_ _State_ : _Illinois_ EOE Protected Veterans/Disability

What's in it for you… * Benefit eligibility from DAY 1! * Competitive compensation! * On-demand pay! * Paid time off and holiday pay incentives! * Professional development and promotion opportunities! * 401(k) available for all associates! What you'll be doing… * Monitor lounge for service, safety, and wellbeing of guests. * Maintain cleanliness and condition of the club. * Prepare and serve hot, cold, and/or alcoholic beverages. * Stock ice, glassware, and supplies. * Anticipate and communicate replenishment needs promptly. * Wash dishes and serving utensils as needed. * Complete opening and closing duties including but not limited to requisitioning all necessary supplies, transporting supplies, setting up and breaking down service stations, securing alcoholic beverages, cleaning and sanitization, and documentation. * Welcome and acknowledge all guests according to company standards, address guest needs, communicate additional needs with guest services, assist individuals with disability, and thank all guests with genuine appreciation. * Engage professionally with coworkers and supervisors in a team environment. * Report accidents, injuries, and unsafe conditions to management. * Complete additional tasks and duties as assumed or assigned by leadership. You should be able to… * Sit / Stand / Walk / Reach / Bend / Pivot frequently * Lift / Lower / Maneuver up to 30 pounds frequently * Communicate in primary language of the workplace About First Hospitality… First Hospitality is a best-in-class hospitality management, investment, and development company. First Hospitality is a certified Great Place to Work (July 2023 - July 2024). We believe this is because of our strong commitment to you and our guests. First Hospitality's mission is to care for you on our journey together. We seek to attract and retain a high-performing and diverse workforce. We value integrity, teamwork, ownership, caring service, full living, leadership, and inclusivity and social good. Equal Opportunity Employer.

**Why us?** Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. **Job Overview** Prepare food items in accordance with production requirements and quality standards while maintaining a safe sanitary work environment. **Responsibilities** + Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers. + Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs. + Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures. + Check pars for shift use, determine necessary preparation, freezer pull and line set up. + Note any out-of-stock items or possible shortages. + Assist in keeping buffet stocked. + Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables. + Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP. **Qualifications** **Education/Formal Training** High school education or equivalent experience. Valid unexpired Food Handler's Certification. **Experience** Minimum one year food service or related work. **Knowledge/Skills** + Knowledge of cooking and the practices and procedures of a kitchen in order to perform non-repetitive analytical work. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Lifting, pushing, pulling and carrying: Position regularly involves lifting food cases and metros weighing up to 70 lbs. Items include food, small equipment -75% of the time. + Periodic climbing required. + Bending of the knees does become necessary when using the lower oven for cooking, 5-10 times a day. + Mobility -full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day. + Continuous standing -during preparation, during service hours or during expediting, usually all day. + Must be able to hear equipment timers and communicate with other staff. + Must be able to see that product is prepared appropriately. + Lifting, pushing, pulling and carrying. + Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing. **Environment** Inside 100% of 8 hour shift. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees. **Benefits** Medical, dental, & vision insurance Employee Assistance Program Great discounts on Hotels, Restaurants, and much more Eligible to participate in the Employee Referral Bonus Program $18 - $24/hourly **ID:** _2025-29556_ **Position Type:** _Regular Full-Time_ **Property** **:** _The Ritz Carlton Chicago_ **Outlet:** _Hotel_ **Category:** _Culinary_ **_Address_** **:** _160 E Pearson St_ **_City_** **:** _Chicago_ **_State_** **:** _Illinois_ EOE Protected Veterans/Disability

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job… The Guest Service Manager leads the hotel's front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams. What you'll be doing… * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Success factors… Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace * Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Why us? Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Job Overview Actively sells and leads business travel and travel industry team to meet and exceed revenue goals by developing new accounts and growing existing hotel accounts with a profitable and win-win selling approach. Manages accounts with corporate travel throughout the year and negotiates rates for those accounts which travel on a consistent basis. The Director will also manages travel industry and wholesale accounts that book both business and leisure travel. The Director and their team are responsible for managing the relationship of corporate and travel industry accounts located locally and nationally and working with the Hotel brand channels. The primary intent is to drive revenue for the hotel in all transient business and leisure segments. Responsibilities Leadership + Ensures team is proactively prospecting and soliciting, working all accounts to produce the highest greatest amount of revenue possible in line with yield management practices, providing a high level of service to build strong relationships and repeat business, and ensuring that deadlines for RFPs, contracts and client needs are met promptly. + Leads by example and holds team accountable for goals and revenue production, creative selling strategies and wow site inspections. + Produces reports on a timely basis. + Positive interaction and providing information to other hotel departments to ensure smooth customer service experiences and delivering on promises. + Ensures team and self to achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management. + Participants in revenue management discussions and stays aligned with hotel's overall goals. + Shows initiative, proactive approach and can work independently. Direct Sales + Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in + accordance with goals established by department budget and marketing plan. + Key account management: maximizes current hotel key accounts by identifying and capturing those that offer revenue growth. + Strategically works with GSOs to ensure maximizing opportunities to communicate with travel managers, agents and travelers with new and existing accounts. + Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. + Develops contracts and correspondence, manages opportunity details and proactively develops customer solutions. + Understands the overall market - competitor's strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. New Account Development + Captures competitor's accounts through networking, research and Hotelligence reports in order to target and solicit those most probable to generate new business. Acquires referrals from existing accounts: Follows up on all leads within 24 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels. + Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts. + Continually targets and prospects for new business through telemarketing, individual creativity and innovation. Revenue Management + Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance. + Works closely with Revenue Manager and Director of Sales and Marketing to set rates and create packages to meet hotel revenue goals. + Understands revenue management functions and account profitability. + Exhibits financial management skills e.g., ability to analyze P&L statements and forecasting Account Service and Management + Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction. + Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner. + Keeps GSOs updated on all property news and account production and seeks assistance to bring customers to see the property. Product Knowledge + Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities. + Creates campaigns and promotional offers that use brand messaging and highlights product differentiators in an effective presentation. Time Management and Professionalism + Focuses on revenue-producing activity and maximizes selling time by dedicating over 50% work time on direct sales efforts. + Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs. + Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance at all times. Qualifications Education/Formal Training Minimum of high school diploma or equivalent. Bachelor's degree preferred. Experience Four years business travel and travel industry experience, with 1 year successful supervisory leadership experience. Knowledge/Skills + Requires knowledge of general sales techniques. + Requires yield management experience. + Requires highly developed customer service skills. + Requires ability to hear, speak, read and write English fluently. + Requires 12th grade level mathematics, spelling and reading skills. + Requires effective business writing skills. + Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment. + Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions. + Understand and follow verbal/written instructions. + Work on more than one task at a time. + Develop strong internal and customer relationships. + Set and manage priorities and plan activities in advance. + Solve problems and make sound business decisions. + Respond to coaching, feedback and training. Strong and effective sales skills. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Bending/kneeling - repeated bending and kneeling required while filing + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. + Occasional carrying and lifting of files and office items up to 25 lbs. Environment Travel required: 40% of time spent on outside sales calls (locally and nationally) Work inside office environment as well as at client locations. Benefits Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $70,000 - $85,000/Annual ID: _2025-29518_ Position Type: _Regular Full-Time_ Property : _The Ritz Carlton Chicago_ Outlet: _Hotel_ Category: _Sales & Marketing_ _Address_ : _160 E Pearson St_ _City_ : _Chicago_ _State_ : _Illinois_ EOE Protected Veterans/Disability

**Why us?** Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. **Job Overview** Responsible for retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards. Clean and maintain all corridors and public areas in accordance with all Food and Beverage procedures and standards and safety and security rules and regulations to ensure guest satisfaction. **Responsibilities** + Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. + Complete all shift side work as outlined in the hotel's operating policies and procedures. + Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. + Report all communications to immediate shift supervisor. **Qualifications** **Education/Formal Training** No formal education needed. Valid Food Handler's Certification required. **Experience** Prior Food and Beverage experience desirable. **Knowledge/Skills** + Ability to meet standards of appearance. + Can communicate well with guests. + Moderate hearing necessary as guests approach with requests and questions. + Vision necessary to assess required reaction to meet standards. + Minimal speech communication skills to utilize alternate communication. + Minimal literacy necessary; can utilize alternate training tools. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time. + Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift. + Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift. + Continuous standing -during preparation, during service hours or during expediting. + Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction + Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. **Environment** Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment. **Benefits** Employee Assistance Program Great discounts on Hotels, Restaurants, and much more Eligible to participate in the Employee Referral Bonus Program $17 - $19/hourly **ID:** _2025-29789_ **Position Type:** _Regular Part-Time_ **Property** **:** _The Ritz Carlton Chicago_ **Outlet:** _Torali_ **Category:** _Restaurant Operations_ **_Address_** **:** _160 E Pearson St_ **_City_** **:** _Chicago_ **_State_** **:** _Illinois_ EOE Protected Veterans/Disability

What's in it for you… * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Why us? Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Job Overview Develop and implement the safety, security and emergency plans and programs for the hotel and peripheries through the supervision of the Security staff, training of the hotel staff, investigations and coordination of activities with outside agencies to ensure a safe/secure experience for the guests and staff, protect hotel assets and minimize liabilities and losses. Responsibilities + Investigate, analyze and report on all incidents and accidents; coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems, ensure a safe environment for guests and staff and a quality guest experience. + Develop safety, security and emergency procedures/action plans for the hotel and peripheries and monitor program implementation within corporate guidelines to protect guests and staff, secure the assets and minimize losses. + Monitor and control the maintenance and repair of safety related equipment to ensure constant emergency readiness. + Train the hotel staff on first aid, CPR, fire prevention, safety and equipment, accident prevention, security and emergency procedures. Qualifications Education/Formal Training One to two years of post-high school education or equivalent experience. Experience Minimum two years in security/loss prevention in supervisory role. Knowledge/Skills + Thorough knowledge of the security hospitality fields and the relating practices and procedures. + Requires knowledge of hotel and company policies and procedures and the ability to determine a course of action based on these guidelines. + Requires supervisory/management skills. + Ability to perform CPR and first aid. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Lifting, pushing, pulling and carrying may be necessary to carry people or equipment in emergency situations. + Bending/kneeling would be necessary in administering CPR and First Aid. + Mobility - would be necessary 100% of the time in responding to emergencies and patrolling the building. + Continuous standing - would not be standing in one place for any extended length of time. + Climbing - use stairs in responding to fire alarms. + Able to communicate with employees, managers, guests; hear alarms. + Able to do visual safety inspections. Environment Work inside 85% shift Benefits Medical, dental, & vision insurance Independent PTO Program Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $70,000 - $80,000/Annual ID: _2026-30023_ Position Type: _Regular Full-Time_ Property : _The Ritz Carlton Chicago_ Outlet: _Hotel_ Category: _Loss Prevention/Security/Risk Management_ _Address_ : _160 E Pearson St_ _City_ : _Chicago_ _State_ : _Illinois_ EOE Protected Veterans/Disability

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! * $15/hour base pay with $3/hour premium on slower shifts (Wednesdays & Thursdays) * Illinois BASSET certification covered if you don't already have it What you'll be doing… * Prepare the bar for service by cleaning, stocking supplies, and retrieve appropriate liquor, mixes, etc. based on event order. * Prepare cocktails and other beverages to specification with accuracy, honoring special requests when possible. * Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware * Clean the bar and assist in cleaning the banquet and dining rooms during and after the dining experience * Gives personal attention, takes personal responsibility and uses teamwork when providing guest service * Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. * Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee * Performs other duties as required to provide genuine hospitality You should be able to… * Stand and walk for hours at a time. * Have safe alcohol serving certification. * Work flexible work schedules including morning, evenings, weekends and holidays. * Lift up to 30 pounds occasionally. * Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Why us? Why Us - The Blackstone (1) Supervise and coordinate the Accounting Operations in the hotel to ensure accurate, timely and consistent reporting in accordance with policies and procedures, Federal, State and local laws and regulations. Assist and support the Director of Finance in maintaining control over income, expenses and the assets and liabilities of the hotel. Position is responsible for the daily operation of Payroll, Accounts Receivable, Accounts Payable, Income Journal, General Cashiering, Taxes and internal controls. May recommend and implement operational changes. Responsibilities + Supervise the Payroll, Accounts Payable, Accounts Receivable, Cashier and Night Audit employees; interview, recommend hiring, train, develop, empower, schedule, coach and counsel, recommend and conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate. + Supervise the daily accounting operations ensuring compliance with the SOPs and Federal, State and local laws and regulations. + Analyze and reconcile all general ledger accounts and bank statements to ensure financial information is available and accurate. + Prepare financial statements and reports to ensure accurate, timely information is available for management. + Assist in the compilation and preparation of the annual budget, forecasts, taxes and other financial reports to provide support thus ensuring accurate, timely information is available for management and owners. + Train, monitor and coordinate the implementation and maintenance of financial and cash controls and information flow throughout the other departments in the hotel to ensure compliance, accurate records and minimize liabilities, losses and expenses. + Resolve problems and ensure maintenance of the accounting systems and equipment to ensure smooth operations. + Analyze and be familiar with tenants, leases and rent reports and ensure hotel is in compliance with hotel leases and management contracts. + Has a fiduciary responsibility to company and management. + Assumes the responsibilities of the Director of Finance in his/her absence. Qualifications Education/Formal Training A four-year college degree (accounting preferred) or equivalent education/experience. Experience One to two years of employment in hospitality management or hospitality accounting Knowledge/Skills + Requires knowledge of all the functions performed by the subordinate reporting directly or indirectly to the Hotel Director of Finance. + Requires advanced knowledge of the accounting, finance and hospitality professions. Requires experiential knowledge for management of people and complex problems. + Requires ability to analyze activities or information involving some original data manipulation or interpretation to arrive at logical conclusions. + Ability to make decisions guided by established policies and procedures. + Ability to communicate so as to provide information and services, supervisory skills. + In addition to these fundamental requirements, an Assistant Director of Finance must also be knowledgeable in the following areas: Office Management, Bank Reconciliations, Preparation of State and Federal Reports, Training of Accounting staff employees, Conducting or participating in meetings, Analysis of Balance Sheet Accounts, Preparation of Journal entries, closing the books and preparing the Balance, Sheet Package, Interviewing and evaluation of applicants as well as current employees + Excellent hearing required to train and deal with management, employees. + Excellent vision required to read reports, computer, etc. + Excellent speech communication skills required to train and deal with management, employees. + Excellent comprehension and literacy required for reports, computers, ledgers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Lifting, pushing, pulling, carrying - limited lifting, pushing, pulling or carrying up to 15-20 lbs. Generally boxes, computer equipment. + Limited bending/kneeling required when arranging supplies or equipment. + Mobility - limited, between offices and departments. + Infrequent continuous standing, climbing or driving required. Environment Work inside 95% of work period. Benefits + Eligible to participate in Sage bonus plan. Up to 20% of your salary. + Unlimited paid time off + Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit + $50 cell phone reimbursement + Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance + Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period + Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution + Eligible to enroll in Health, Dependent and Commuter flexible spending accounts + Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage + Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance + Company-paid short-term disability + WINFertility guidance for those enrolled in Sage medical plan + Calm Health Application Subscription + Tuition Reimbursement of up to $2,000 per calendar year + Paid FMLA leave for up to a period of 12 weeks + Employee Assistance Program + Great discounts on Hotels, Restaurants, and much more. + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $73,000.00 - USD $76,000.00 /Yr. ID: _2026-30123_ Position Type: _Regular Full-Time_ Property : _The Blackstone_ Outlet: _Mercat a la Planxa_ Category: _Finance & Accounting_ Min: _USD $73,000.00/Yr._ Max: _USD $76,000.00/Yr._ Tipped Position: _No_ _Address_ : _636 S Michigan Ave_ _City_ : _Chicago_ _State_ : _Illinois_ EOE Protected Veterans/Disability

Why us? Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience Minimum 6 months to 1 year in similar or the same role Knowledge/Skills + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $25 - $27/hourly ID: _2026-30028_ Position Type: _Regular Full-Time_ Property : _The Ritz Carlton Chicago_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ _Address_ : _160 E Pearson St_ _City_ : _Chicago_ _State_ : _Illinois_ EOE Protected Veterans/Disability

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! The impact you'll make… The Director of Catering will be responsible for the overall operation of a catering facility, involving not only running the catering facility during an event, but also handling all the preparation before and after the event. Works closely with clients to ensure their event is a success, andfollow up with the client to get feedback after the event itself, as well. Not only manages client relations, but also maintains employee and vendor relations to run a successful catering facility. What you'll be doing… * Meet with clients to capture catering order specifics, such as menu dishes, dates and times, logistical requirements in regards to tables and chairs * Draft and submit the sales contract to client for review, approval and payment * Report progress of catering sales to the Director of Sales and Marketing as applicable. * Ensure operational compliance with health and fire regulations regarding food preparation and serving * Coordinate with banquet and culinary departments with detailed event orders * Investigate and resolve complaints regarding food quality or service. * Weekly outside sales calls and site visit. * Represent the hotel at expos, conventions and industry mixers * Other duties as assigned. * Supervisory Responsibilities * Identify and resolves problems in a timely manner. * Work well in group problem solving situations and uses reason when dealing with emotional topics. Develops alternative solutions. * Contribute to building a positive team spirit. * Develop team goals that are fully aligned with the company goals * Lead and coach the team to recruit and retain high caliber staff * Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process. * Ensure the team delivers the highest standard of departmental, cross departmental and cross foundation teamwork and customer service * Ensure optimal deployment of resources to achieve business goals You should be able to… * Analyze bids and understand budgets. * Display orientation to profitability and aligns work with strategic goals. Develops and implements cost saving measures, conserves organizational resources and works within approved budget. * Ability to meet deadlines with frequent change delays and unexpected events. Requirements… * Bachelor's Degree in Hotel or Restaurant Management or related courses * 2 - 3 years of experience in a similar sales management capacity is preferred. Previous hospitality industry experience preferred About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

What's in it for you... * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! What you'll be doing... * Oversee the day-to-day operations of the Restaurant, In Room Dining, Banquets and Bar * Ensure all staff has arrived and is in proper uniform. * Ensure staff receive proper training on quality, service and operational standards and have the tools & equipment to effectively carry out their job functions * Follow up on staff training to ensure levels of service are maintained * Establish and achieve quality and guest satisfaction goals * Conduct routine brand standard audits designed to ensure optimal service execution * Maintain a floor presence during needed meal periods to ensure optimal guest service and assist associates * Ensure restaurant is set and looking to specifications before start of shift. * Learn the job responsibilities of opening and closing for the supervisor position, server position, bartender position and host position so you can ensure the proper process is being followed and you can hold the team accountable to those responsibilities. * Follow all cash, voids, comp and close out procedures and hold the team accountable to those procedures. * Work in conjunction with all other departments always ensuring a good line of communication with the front desk. * Ensure hotel guests or The Keep patrons are satisfied, and problems are resolved at the time they are is presented. * Communicate via shift logs, e-mails, notes of the shift, any associate issues, payroll issues, to management including members of the executive team. * Report to work on time and close or stay your full shift (unless approval by a manager to change schedule) and utilize the Kronos Time clock to punch in and out each shift. * Complete additional duties as assigned by hotel leadership Requirements... * Must be able to speak, read, write, and understand the primary language(s) used in the workplace * Requires good communication skills, both verbal and written * Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer * Knowledge of computer programs including but not limited to Microsoft Office, etc. * Strong administrative skills, to include business writing, mathematics for basic accounting * Ability to stand and walk for hours at a time * Must be able to lift 50 pounds occasionally * Understand this role requires grasping, writing, standing, sitting, walking, bending, listening, and hearing ability and visual acuity. * Some college and/or advanced training in food operations preferred * Prior restaurant and bar supervisory experience required; hotel restaurant experience preferred * Ability to work calmly under stressful situations * Ability to maintain high level of guest satisfaction is in absolute requirement for this position About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. EQUAL OPPORTUNITY EMPLOYER

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Thank departing guests, verify accurate billing, and encourage return visits. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally * Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.