First Hospitality jobs in Chicago, IL

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job… The Director of Housekeeping works closely with all hotel departments to ensure high standards of guest satisfaction through cleanliness, amenity availability, and fulfilment of special requests. As leader of the housekeeping department, the Director of Housekeeping must coach and train team members, assign workload according to hotel and labor standard, manage inventory and resources, and uphold standards of cleanliness. The primary responsibility of the Director of Housekeeping is to coordinate needs of guests arriving/departing with the guest services team, adequately schedule team members to meet workload requirements, and ensure brand standards of cleanliness and upkeep are maintained. What you'll be doing… * Proactively manage total cleanliness of the physical building, guest rooms, public spaces, and associates common areas. * Ensure compliance with hotel brand standards, updating department procedures as needed. * Recruit, train, and develop the hotel's housekeeping team, providing ongoing learning opportunities and support as needed. * Schedule housekeeping team based on business levels and workload demands according to hotel's labor guidelines. * Lead and support department goals, objectives, and budgets. * Follow safety and security guidelines to ensure safe workplace practices to protect health and wellbeing of all associates. * Effectively communicate with hotel departments to ensure timely response and completion of housekeeping and cleanliness needs. * Listen to guests and empathize with their challenges. When necessary, notify other departments and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies. Success factors… Experience & Education: * 3+ years of hotel housekeeping experience, preferably in a leadership role * High School diploma or equivalency education certificate required * Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day; stand and walk frequently throughout the workday * Reach, bend, stoop, kneel, and pivot frequently through workday * Lift, lower, push, pull, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

**Why us?** Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. **Job Overview** Responsible for the timely delivery of food and ensuring that plate presentations and food quality are of the highest standard possible. **Responsibilities** + Responsible for the timely delivery of food and ensuring that plate presentations and food quality are of the highest standard possible. + Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant. + Maintain complete knowledge of and comply with all departmental policies and service procedures + Maintain complete knowledge of all liquor brands, wines, beers, and non-alcoholic selections, glassware and garnishes in the restaurant. + Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation. + Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving. + Maintain complete knowledge of correct maintenance and use of equipment, and use equipment only as intended. + Maintain knowledge of P.O.S. and manual systems. + Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. **Qualifications** **Education/Formal Training** High school education or equivalent. Valid Food Handler's Certification required. **Experience** Previous experience in similar position of 3 months or longer. **Knowledge/Skills** + Must have basic knowledge of restaurant operations. + Must have availability for flexible scheduling **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. + Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with a minimum of supervision. + Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time. + Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift. + Mobility -Able to travel up to 300 feet on a regular basis throughout the shift. + Continuous standing -during preparation, during service hours or during expediting. + Must be able to see minute objects at arm's length, to read meters and controls. **Environment** Physically strenuous -continual standing, walking, bending and lifting in indoor environment. Intermittent exposure to extreme heat (dishroom & kitchen) and cold (coolers & freezers). **Benefits** Employee Assistance Program Great discounts on Hotels, Restaurants, and much more Eligible to participate in the Employee Referral Bonus Program $18 - $24/hourly **ID:** _2025-29788_ **Position Type:** _Regular Part-Time_ **Property** **:** _The Ritz Carlton Chicago_ **Outlet:** _Torali_ **Category:** _Restaurant Operations_ **_Address_** **:** _160 E Pearson St_ **_City_** **:** _Chicago_ **_State_** **:** _Illinois_ EOE Protected Veterans/Disability

**Why us?** Why Us - The Blackstone (1) Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. **Responsibilities** + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied. + Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue. + Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service. + Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintain a friendly, cheerful and courteous demeanor at all times. + Perform other duties as assigned, requested or deemed necessary by management. + Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate. + Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service. + Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service. + Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. + Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage. + Provide guest transportation as required by hotel's standard operating procedures. + Order all supplies and maintain inventory control minimizing unnecessary expenses. + Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience. + Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. + Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday. + Responsible for covering/finding replacements for call-offs. + Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion. + Ensures all new hires are aware of all aspects of the hotel. + Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained. + Provide motivation to the department. + Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc...) + Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel. + Ensure the front desk is represented at each Safety Committee Meeting. + Participates in Hotel MOD program **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work. **Knowledge/Skills** + Must have total understanding of all hotel front office procedures. + Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job. + Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. + Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Ability to read written forms of communication and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** + Work inside 95%Material/Equipment Used + Prolonged standing at indoor, thermostatically climate-controlled workstation. **Benefits** + Eligible to participate in Sage bonus plan. Up to 20% of your salary. + Unlimited paid time off + $50 cell phone reimbursement + Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit + Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance + Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period + Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution + Eligible to enroll in Health, Dependent and Commuter flexible spending accounts + Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage + Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance + Company-paid short-term disability + WINFertility guidance for those enrolled in Sage medical plan + Calm Health Application Subscription + Tuition Reimbursement of up to $2,000 per calendar year + Paid FMLA leave for up to a period of 12 weeks + Employee Assistance Program + Great discounts on Hotels, Restaurants, and much more. **Salary** USD $72,800.00 - USD $78,800.00 /Yr. **ID:** _2025-29766_ **Position Type:** _Regular Full-Time_ **Property** **:** _The Blackstone_ **Outlet:** _Mercat a la Planxa_ **Category:** _Front Desk & Guest Services_ **Min:** _USD $72,800.00/Yr._ **Max:** _USD $78,800.00/Yr._ **Tipped Position:** _No_ **_Address_** **:** _636 S Michigan Ave_ **_City_** **:** _Chicago_ **_State_** **:** _Illinois_ EOE Protected Veterans/Disability

Job Details 746 - Matteson Delta Fairfield Inn - Matteson, IL Full-Time/Part-Time $16.00 - $16.00 HourlyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Assure efficient retrieval, processing, and distribution of laundry to provide laundry services to our guests. . ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Sort all stained/damaged items and determine status for rewash or discard; maintain continuous inventory of discarded items. • Operate the ironing and folder machines according to specifications, while processing cleaned articles through the machines. • Fold cleaned articles and stack into designated amounts by type and size. Place stacks in specified areas of distribution. • Remove lint and debris from dryer filters as specified in departmental procedures. • Use cleaning chemicals according to OSHA regulations and hotel requirements. • Check the working condition and cleanliness of laundry machinery. • Monitor usage of chemicals and water to maximize consumption. • Maintain cleanliness and organization of work areas throughout shift. • Restock work areas for next shift as assigned. • Turns in all lost and found items and all guest room keys. • Adheres to all company policies and procedures. • Follows safety and security procedures and rules. • Knows department fire prevention and emergency procedures. • Utilizes protective equipment. • Reports unsafe conditions to management. • Reports accidents, injuries, near-misses, property damage or loss to management. • Provides for a safe work environment by following all safety and security procedures and rules. • All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook). • Perform any related duties as requested by supervisor/manager. • Assists other Housekeeping Personnel when need. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience that provides the required knowledge, skill, and ability. • No previous experience required. PHYSICAL DEMANDS • Ability to Lift, Push & Pull up to (50) pounds required. • Frequent bending while loading/unloading washers/dryers, sorting linen and folding. • Continuous movement throughout department. • Standing is required during the entire shift. • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Job Details 746 - Matteson Delta Fairfield Inn - Matteson, IL Full Time $16.00 - $16.00 HourlyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Responsible for cleaning and maintaining the guest rooms areas according to company procedures and at a level that meets or exceeds company standards. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Stocks housekeeping bag to ensure that enough cleaning needs, equipment and amenities are available to properly clean each room. Observes knocking procedures upon entering a guest room. Cleans the guest rooms assigned. Ensures the amenities are stocked for each cleaned room. Completes entire housekeeping checklist. Accurately marks clean rooms to supervisor for inspection. Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.in Guestware or Housekeeping Coordinator Secures guest room doors upon exiting the room. Keeps the corridors and service area neat at all times. Turns in all lost and found items and all guest room keys. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by management. Assists other Housekeeping Personnel when needed. Qualifications KNOWLEDGE, SKILLS & ABILITIES Bend and reach to dust, clean and make beds and bathroom Stand and walk for varying lengths of time, often long periods. Talk to many different kinds of people to give information, answer questions and provide required services. Visually inspect rooms for cleanliness and guest belongings that have been left behind. Use written communication skills to mark completed rooms on daily paperwork. Move fingers, arms and hands quickly and easily to perform cleaning duties. PHYSICAL DEMANDS Lifting fifty (50) pounds maximum. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Job Details 746 - Matteson Delta Fairfield Inn - Matteson, IL Full Time $16.00 - $18.00 Hourly AnyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Responsible for the preventative and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FF&E, grounds, swimming pool, etc. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Troubleshoots and repairs malfunction in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the hotel. Performs preventative maintenance assignments on a schedule basis (e.g., “room care”). Services the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. Maintains the building exterior and “curb appeal” (e.g., lawn care, painting, and gardening). Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Engineering Personnel when needed. Perform any related duties as requested by supervisor/manager. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. Basic mechanical aptitude for operation and repair of hotel equipment Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly. Be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures. Be skilled in several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping. Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment. Skill in the use of basic hand and electric tools and familiarity with parts and materials is required. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Thorough knowledge of the layout of the building, sleeping and function rooms. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to listen effectively, speak, read and write English clearly, as there will be interaction with guests and other team members. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor. Ability to follow written and or verbal instructions. PHYSICAL DEMANDS Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. Must be able to work in hot, cold and wet conditions and be able to stoop, kneel, crawl and climb on all types of surfaces. Hearing and visual ability to observe and detect signs of emergency situations. Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air. Grasping, lifting and holding tools and having good finger dexterity is required. Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. Lifting and moving objects up to 100 pounds. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Job Details 746 - Matteson Delta Fairfield Inn - Matteson, IL Full-Time/Part-Time $16.00 - $16.00 HourlyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Floor Supervisor. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Review assigned area and complete general removal of any trash or debris on floors. Check assigned floor closets and replenish linen supplies. Stock linen room with clean linen and supplies. Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep remove non-floor closet items and transport to proper storage areas. Strip all dirty linen from assigned Room Attendant's vacant/dirty/stay over rooms and place in laundry chute. Remove all dirty glasses from assigned Room Attendants' carts and closets. Transport to dish steward in kitchen. Return clean glasses to floor closets in racks. Clean designated areas with proper chemicals, tools and equipment: a) Guest room floor corridors b) Floor closets c) Service corridors d) Elevators, tracks and landings e) Guest laundry room f) Guest vending areas g) Stairwells Wipe down all surfaces of vending machines, ice machines, and laundry machines/counters/shelves. Ensure that nothing is stored in stairwells. Remove stains, scuff marks, and dust from carpets. Provide timely delivery of any items requested by guests. Turns in all lost and found items and all guest room keys to the department. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Report any property condition deficiencies for Guestware Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by supervisor/manager. Assists other Housekeeping Personnel when needed. Qualifications KNOWLEDGE, SKILLS & ABILITIES Push Heavy carts. Talk to many different kinds of people to give information, answer questions and provide required services. Lift all equipment and supplies on and off cart. Be able to use property radio for department communication PHYSICAL DEMANDS Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment Pushing two hundred (200) pound carts Lifting one hundred (100) pounds maximum. Stand and walk for varying lengths of time, often long periods Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

**Why us?** Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. **Job Overview** Plan and manage the unionized kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. **Responsibilities** + Position is responsible for long and short term planning and day-to-day operations of the kitchen and related areas. + Recommends menu and procedural changes. + Recommends the budget and manages food and labor costs within approved budget constraints. + Performs all essential functions while adhering to all SOP's and future food programs to ensure a consistent, quality product. + Manage associates and managers in the kitchen in order to attract, retain and motivate the employees while providing a safe environment; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles and discipline and terminate as appropriate. + Plan and manage the procurement, production, preparation and presentation of all food in the hotel in a safe, sanitary, cost effective manner. + Ensure seamless coordination between culinary and stewarding operations to maintain the highest standards of cleanliness, organization, and efficiency across all kitchen and service areas. + Monitor and control the maintenance/sanitation of kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. + Develop, recommend, implement and manage the department's budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives. + Develop and implement menus and back-up (use records, production lists, pars, training, etc.) within corporate guidelines to continually improve revenues and profit margins while maintaining quality. + Execute and promote the Accident Prevention Program to minimize liabilities and related expenses. **Qualifications** **Education/Formal Training** More than two years of post high school education, but less than a degree from a four-year college. **Experience** A minimum of five to ten years of experience in a related role within this company or comparable organization is required. Prior experience managing a unionized kitchen is strongly preferred. **Knowledge/Skills** Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. + Requires oral and written communication skills. + Must have moderate hearing to communicate with employees and to hear machinery, for safety reasons. + Must have excellent vision, for safety reasons. + Must have moderate speech communications skills to communicate with other employees. + Must have excellent comprehension and literacy to read and write, as well as analyze to fulfill budget. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Lifting objects, 30-35 pounds, 3 to 5 times during the course of the shift (i.e. top round, prime rib, frozen boxes). + Carrying, (ranging from clipboard to food products to small equipment). + Kneeling -during times of inspections for proper cleanliness and monitoring once a week, as well as during lifting. + Full mobility is required in order to usually inspect and monitor the kitchen environment. + Continuous standing -while expediting, or cooking or inspecting. Anywhere from brief periods (15 minutes) to longer periods (1 hour). At least 50% of the day. **Environment** Inside 100% of 8 hour shift. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees. Must be able to work a flexible schedule, including weekends, holidays, and extended hours during peak business periods, to meet the demands of a luxury hospitality environment. **Benefits** Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $130,000 - $160,000/Annual **ID:** _2025-29346_ **Position Type:** _Regular Full-Time_ **Property** **:** _The Ritz Carlton Chicago_ **Outlet:** _Hotel_ **Category:** _Culinary_ **_Address_** **:** _160 E Pearson St_ **_City_** **:** _Chicago_ **_State_** **:** _Illinois_ EOE Protected Veterans/Disability

**Why us?** Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. **Job Overview** Plan and manage the Restaurant(s), Room Service and Lounge(s) in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and managing the operations of the Restaurant(s), Room Service and Lounge(s). Recommends promotional ideas and procedural changes. Prepares forecasts, implements, monitors and controls the budgets for the various outlets. **Responsibilities** + Manage the human resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate. + Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. + Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest. + Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives. + Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service. + Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality. **Qualifications** **Education/Formal Training** Four-year college degree or equivalent education/experience. Manager Allergens Certification Food Safety Certification Alcohol Certification **Experience** Four to five years of employment in a related position with this company or other organization(s). **Knowledge/Skills** Requires advanced knowledge of the principles and practices within the food and beverage/hospitality profession. This includes experiential knowledge required for management of people, complex problems and food and beverage management. + Ability to analyze activities or information and arrive at logical conclusions. + Requires supervisory/management communication skills. + Excellent communication skills due to telephone and face-to-face interaction with guests, corporate office and associates. + Good speaking skills for guest, corporate, vendor and associate interaction 100% of work day. + Written guest communication, administrative responsibilities and Human Resource responsibilities requires excellent reading and writing abilities 100% of the work day. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Limited physical requirements in order to assist various outlets during peak business demands (i.e., banquet room turns, restaurant bussing, etc.). + Bending/kneeling -as directed above. + Physical ability to supervise on-floor activities required 60% of work day. No continuous standing. + Climbing Stairs -up to 20 steps 20%of work day. + No driving required. + Chemicals/Agents - Limited access in the course of supervising the sanitation of the operation. **Environment** Inside 90% of work day. Due to responsibility of total operation, specifically sanitation standards, position requires 10% of work day inspecting various walk-in-coolers, temperatures ranging as low as 30 degrees. Chemicals/Agents -Limited access in the course of supervising the sanitation of the operation **Benefits** Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $85,000 - $105,000/Annual **ID:** _2025-28995_ **Position Type:** _Regular Full-Time_ **Property** **:** _The Ritz Carlton Chicago_ **Outlet:** _Torali_ **Category:** _Restaurant Operations_ **_Address_** **:** _160 E Pearson St_ **_City_** **:** _Chicago_ **_State_** **:** _Illinois_ EOE Protected Veterans/Disability

What's in it for you * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

**Why us?** Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. **Job Overview** Responsible for retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards. Clean and maintain all corridors and public areas in accordance with all Food and Beverage procedures and standards and safety and security rules and regulations to ensure guest satisfaction. **Responsibilities** + Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. + Complete all shift side work as outlined in the hotel's operating policies and procedures. + Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. + Report all communications to immediate shift supervisor. **Qualifications** **Education/Formal Training** No formal education needed. Valid Food Handler's Certification required. **Experience** Prior Food and Beverage experience desirable. **Knowledge/Skills** + Ability to meet standards of appearance. + Can communicate well with guests. + Moderate hearing necessary as guests approach with requests and questions. + Vision necessary to assess required reaction to meet standards. + Minimal speech communication skills to utilize alternate communication. + Minimal literacy necessary; can utilize alternate training tools. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time. + Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift. + Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift. + Continuous standing -during preparation, during service hours or during expediting. + Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction + Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. **Environment** Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment. **Benefits** Employee Assistance Program Great discounts on Hotels, Restaurants, and much more Eligible to participate in the Employee Referral Bonus Program $17 - $19/hourly **ID:** _2025-29789_ **Position Type:** _Regular Part-Time_ **Property** **:** _The Ritz Carlton Chicago_ **Outlet:** _Torali_ **Category:** _Restaurant Operations_ **_Address_** **:** _160 E Pearson St_ **_City_** **:** _Chicago_ **_State_** **:** _Illinois_ EOE Protected Veterans/Disability

Job Details 746 - Matteson Delta Fairfield Inn - Matteson, IL $17.00 - $19.00 HourlyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement. Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout front office area. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make changes and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out. Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on PMS system. Monitor and track time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures associates who are not in compliance with standard. Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment. Be familiar and able to perform duties on all shifts, including Night Audit and PBX. Manager on Duty (MOD) in absence of Front Office Manager Turns in all lost and found items and all guest room keys. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by management. Qualifications KNOWLEDGE, SKILLS & ABILITIES Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Two years combined prior front desk and supervisor experience. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to read, listens, and communicates effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Standing 95% of shift Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Job Details 749 - Matteson Applebees - Matteson, IL Full Time $15.00 - $17.00 HourlyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl and other food items prepared on the front line station. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Prepares daily preparation lists for production. Reads and employs math skills to follow recipes. Prepares all broiled and sautéed food items according to standard recipes and as specified on guest check, to ensure consistency of product; requires transportation of heavy food products. Visually inspects, selects, and uses only food items of the highest standard in the preparation of all menu items. Checks and controls the proper storage of product, checking on portion control, especially in specific cuts of meat, to maintain quality product. Keeps all refrigeration, equipment, and storage and working areas in clean, working condition in order to comply with health department regulations. Maintain all logs, cooling, heating, and temperature. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by management. Assists other Kitchen Personnel when need. Qualifications KNOWLEDGE, SKILLS & ABILITIES Hold a current Food Handler Card. 3 years cooking experience preferred. Broiler cooking preferred. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Good working knowledge of the fundamentals of broiler cooking. Good working knowledge of the fundamentals of sauté cooking. Good working knowledge of accepted standards of sanitation. Knowledge of operating all kitchen equipment, i.e., stoves, ovens, broilers, slicers, steamers, kettles, etc. Basic mathematical skills necessary to understand recipes, measurements, requisition amounts and portion sizes. Basic knowledge of the English language sufficient to understand inquiries from team members and communicate simple instructions. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to operate beverage equipment, e.g., coffee maker. PHYSICAL DEMANDS Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 100 lbs. Sufficient manual dexterity of hand in order to use all kitchen equipment, i.e., knives, spoons, spatulas, tongs, slicers, etc Ability to perform duties within extreme temperature ranges. Ability to perform duties in confined spaces. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

The Social Catering Sales Manager is responsible for proactively selling and servicing social catering, weddings and other markets as assigned by Director of Sales and Marketing; responding to leads within agreed time frame, prospecting and soliciting new business, building new client relationships and detailing wedding events. Other duties include reviewing contracts, facilitating communication between departments to ensure high level of service as well as completing event orders. Work week includes Saturdays. What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! Essential Duties * Meet with clients to capture catering order specifics, such as menu dishes, dates and times, logistical requirements in regard to tables and chairs to complete event orders. * Draft and submit the sales contract to client for review, approval and payment. * Report progress of catering sales to Director of Sales & Marketing * Ensure operational compliance with health and fire regulations regarding food preparation and serving. * Coordinate with banquet and culinary departments with detailed event orders. * Property aligned and customer centric creating memorable guest experiences * Ability to listen to the client's vision and bring to life client's events * Answer leads and set up site tours * Set up detail meetings with clients. * Represent the hotel at industry mixers and events. * Other duties as assigned. Additional Responsibilities * Use the sales system with a high degree of competency * Ability to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed. * Implements and maintains all policies and procedures. * Exercises sounds and accurate judgment with regards to decision making in a timely matter. * Prioritizes and plans work effectively and efficiently. * Observes and implements all safety and security procedures. * Ability to meet deadlines with frequent change delays and unexpected events. * Excellent oral and written communication skills * Excellent interpersonal and people management skills * High computer literacy * Strong organizational, supervisory and management skills * Must possess basic ability to analyze bids and understand budgets and create estimates * Stay current on all required training Education Bachelor's Degree in Hotel/Restaurant Management or related field; 2-3 years of similar sales management capacity and Previous hospitality industry experience preferred Marriott CI/TY and Social Tables experience a plus Physical Demands While performing the duties of this job, the employee is required to stand, for an extended time period. The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 50 pounds without assistance. Equal Opportunity Employer Decisions and criteria governing the employment relationship with all employees at Ambassador Chicago are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes

**Why us?** Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. **Job Overview** The Catering Coordinator assist sales and catering managers in achieving customer satisfaction by performing administrative duties relating to guests, hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **Responsibilities** + Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner. + Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed. + Coordination of all group and wedding business as contracted by the catering and sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer. + Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations. + Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner. + Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction. + Work with sales personnel to achieve required sales team goals. + Have current knowledge of hotel rates, strategies, discounts and promotions. + Assist with completing any required sales reports. + Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area. + Assist hotel with implementing hotel specific selling strategies. + Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner + Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times. + Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel. + Display a neat, clean and business-like appearance at all times. + Creates monthly social hour calendar with the Director of Sales. + Assists the Sales department with monthly luncheons, client events, etc. + Conduct walk-in tours + Create gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand. + Work with EBC on all group turnover and proper execution of the groups. **Qualifications** **Education/Formal Training** High school diploma or vocational secretarial. **Experience** Previous sales, hospitality, and secretarial experience strongly preferred. **Knowledge/Skills** + Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and Powerpoint. + Alphabetizing, grammar and punctuation skills. Standard business letter formats. + Strong editing skills. + Excellent hearing required for telephone inquiries and client and associate handling. + Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary. + Excellent speech communication skills necessary to communicate clearly with customers and other departments. + Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals. + Excellent attention to detail and multi tasking skills **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. + Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** General office and hotel environment **Benefits** Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $24 - $27/hourly **ID:** _2025-29623_ **Position Type:** _Regular Full-Time_ **Property** **:** _The Ritz Carlton Chicago_ **Outlet:** _Hotel_ **Category:** _Catering & Events_ **_Address_** **:** _160 E Pearson St_ **_City_** **:** _Chicago_ **_State_** **:** _Illinois_ EOE Protected Veterans/Disability

Job Details 746 - Matteson Delta Fairfield Inn - Matteson, IL $15.00 - $17.00 HourlyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Balance room, restaurant and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. Also works as a front desk agent during shift as needed. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier. Run audit reports/journals. Make corrections and adjustments and handle all computer problems that might occur throughout their shift. Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs. Ensure all reports and back-up vouchers are complete and filed properly. Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll). Review and correct discrepancies in the Front Desk System. Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor/manager. Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by supervisor/manager. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc. Basic mathematical skills and ability to operate a 10-key by touch. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to access and accurately input information using a moderately complex computer. Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Why us? Why Us - The Blackstone (1) Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. Responsibilities + Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management. + Leads direct reports in a manner that achieves the properties sales goals and holds them accountable to their essential duties and responsibilities. + Direct Sales: Targets appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and posses a valid state driver's license in order to make sales calls. + Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth. + New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business. + Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts. + Plan and implement ecommerce and internet marketing strategies. + Promote the story of the brand and the hotel in the market, with the goal of increasing overall profitability of the property. + Adjust the sales plan according to changes in business and marketing trends, aggressively pursue the market mix and type of group and transient business that will best achieve the success of the hotel and support the selling philosophy, meet or exceed the budgeted goals in sales, profit and occupancy for the total hotel operation. + Maintain a current working knowledge of the competition, demonstrate a working knowledge of all hotel operation, and maintain an awareness and application of current state of the art sales techniques and practices. + Continually targets and prospects for new business through telemarketing, individual creativity and innovation. + Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance. + Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to service client and employer in the most expedient, organized and knowledgeable manner. + Develops strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction. + Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. + Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner. + Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities. + Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts. + Professionalism: Controls expenses including travel on the property's behalf in order to minimize hotel costs. + Represents themselves, the hotel and Sage Hospitality Resources, Inc. with the highest level of integrity, professionalism, a service-focused approach and a caring, sincere attitude at all times. + Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. + Display a neat, clean and business-like appearance at all times. Qualifications Education/Formal Training Minimum of high school diploma or equivalent. Experience 4+ years of hotel sales management experience Knowledge/Skills + 3-5 years sales management experience + Requires knowledge of general sales techniques, yield management, and customer service skills. + Ability to Travel + Requires the ability to hear, speak, read and write English fluently. + Requires 12th grade level mathematics, spelling and reading skills. + Requires effective business writing skills. + Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions + Understand and follow verbal/written instructions. + Organized. + Be able to work on more than one task at a time. + Develop strong internal and customer relations. + Set and manage priorities and plan activities in advance. + Adhere to deadlines. + Solve Problems and make sound business decisions. + Understand and follow verbal/written instructions. Work on more than one task at a time. Develop strong internal and customer relationships. Set and manage priorities and plan activities in advance. Solve problems and make sound business decisions. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5% + Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, and operate basic office equipment. Environment Office environment, weather exposure when making sales calls Benefits + Eligible to participate in Sage bonus plan. Up to 35% of your salary. + Unlimited paid time off + Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit + Complimentry Parking + Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance + Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period + Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution + Eligible to enroll in Health, Dependent and Commuter flexible spending accounts + Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage + Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance + Company-paid short-term disability + Company-paid long-term disability otherwise Eligible to enroll in long term disability insurance + WINFertility guidance for those enrolled in Sage medical plan + Calm Health Application Subscription + Tuition Reimbursement of up to $2,000 per calendar year + Paid FMLA leave for up to a period of 12 weeks + Employee Assistance Program + Great discounts on Hotels, Restaurants, and much more. + Complimentary Self-Parking + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $135,000.00 - USD $160,000.00 /Yr. ID: _2025-29818_ Position Type: _Regular Full-Time_ Property : _The Blackstone_ Outlet: _Mercat a la Planxa_ Category: _Sales & Marketing_ Min: _USD $135,000.00/Yr._ Max: _USD $160,000.00/Yr._ _Address_ : _636 S Michigan Ave_ _City_ : _Chicago_ _State_ : _Illinois_ EOE Protected Veterans/Disability

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job… The Executive Housekeeper works closely with all hotel departments to ensure high standards of guest satisfaction through cleanliness, amenity availability, and fulfilment of special requests. As leader of the housekeeping department, the Executive Housekeeper must coach and train team members, assign workload according to hotel and labor standard, manage inventory and resources, and uphold standards of cleanliness. The primary responsibility of the Executive Housekeeper is to coordinate needs of guests arriving/departing with the guest services team, adequately schedule team members to meet workload requirements, and ensure brand standards of cleanliness and upkeep are maintained. What you'll be doing… * Proactively manage total cleanliness of the physical building, guest rooms, public spaces, and associates common areas. * Ensure compliance with hotel brand standards, updating department procedures as needed. * Recruit, train, and develop the hotel's housekeeping team, providing ongoing learning opportunities and support as needed. * Schedule housekeeping team based on business levels and workload demands according to hotel's labor guidelines. * Lead and support department goals, objectives, and budgets. * Follow safety and security guidelines to ensure safe workplace practices to protect health and wellbeing of all associates. * Effectively communicate with hotel departments to ensure timely response and completion of housekeeping and cleanliness needs. * Listen to guests and empathize with their challenges. When necessary, notify other departments and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies. Success factors… Experience & Education: * 3+ years of hotel housekeeping experience, preferably in a leadership role * High School diploma or equivalency education certificate required * Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day; stand and walk frequently throughout the workday * Reach, bend, stoop, kneel, and pivot frequently through workday * Lift, lower, push, pull, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Job Details 746 - Matteson Delta Fairfield Inn - Matteson, IL $11.00 - $16.00 HourlyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY The Breakfast Attendant should maintain positive guest interactions while serving breakfasts to guests in a friendly and efficient manner. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Interact with guests. Setting up and maintaining the breakfast area as required by brand standards. Taking inventory of food, beverages and supplies needed for each day. Assist in ordering or purchasing food supplies. Preparing foods such as fresh fruit, hot food, coffee, and juices from concentrates. Setting up serving dishes/trays, utensils, cups, and other paper products. Clearing and cleaning tables as they are vacated. Wiping up spills. Restocking items consistently throughout the breakfast hours and for the next day. Washing serving equipment and returning to storage. Returning reusable food supplies to storage. Keeping breakfast area clean including removing trash, cleaning breakfast area and kitchen counters, cabinets and floors. Vacuum, mop and dust breakfast area and lobby. Serve customers in a friendly and helpful manner. Keep the breakfast counter and work area neat and clean at all times. Ensure the breakfast and lounge area looks neat, clean, and inviting. Wash glassware and utensils after each use. Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required. Perform physical activities such as lifting. Comply with all food and beverage regulations. Treat all guests and colleagues with kindness and respect. Promote a safe working environment. Adhere to all SOPs and LSOPs. Participate in meetings and team huddles as required. Perform Other duties as and when assigned by the hotel management. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Food Handler's Certification (preferred). Strong written and verbal communication skills. Good personality and positive interpersonal skills required. Ability to work flexible hours. Restaurant experience (1 year preferred). Exceptional organizational skills. PHYSICAL DEMANDS Ability to stand and move throughout the kitchen and dining area. Standing 95% of shift Lifting up to 30 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing, and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.