First Hospitality jobs in Kenosha, WI - 37 jobs

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: As a Room Attendant, you will play a crucial role in ensuring our guests have a comfortable and enjoyable stay. You will be responsible for cleaning and maintaining guest rooms, as well as common areas, while providing excellent customer service. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * Housekeeping experience desirable but not needed. * Must be at least 18 years of age. * Neat, pleasant personality. * Ability to work on feet for an extended period of time. * Ability to communicate effectively. * Ability to read room numbers, dates and basic instructions. * Ability to use mobile device that displays work functions. ESSENTIAL FUNCTIONS: * Keep work cart and chemical caddies orderly and properly stocked at all times. * Inspect room linens before placing in rooms and return below standard pieces to Housekeeping. * Proper utilization of equipment supplies and guest amenities. * Thorough cleanliness and sanitation of guest bathrooms. * Daily changing of soiled linens on beds and remaking beds following the property standards. * Thorough cleanliness of rooms, balconies and room furnishings. * Constant awareness of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to the Housekeeping Office. * Strict follow through on lost and found procedures. Absolute respect for guests' property should always be exercised. * Practice safety standards at all times. * Responsible care of equipment. * Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms. * Remain alert, courteous and helpful to the guests and co-workers at all times. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. * Perform other related duties as requested by the Housekeeping Supervisor, or Housekeeping Manager. ENVIRONMENT: Indoor work with hard and carpeted surfaces. Occasional outdoor work. Good ventilation with artificial lighting. We Are an Equal Opportunity Employer M/F/D/V

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

What's in it for you… * Benefit eligibility from DAY 1! * Competitive compensation! * On-demand pay! * Paid time off and holiday pay incentives! * Professional development and promotion opportunities! * 401(k) available for all associates! What you'll be doing… * Monitor lounge for service, safety, and wellbeing of guests. * Maintain cleanliness and condition of the club. * Prepare and serve hot, cold, and/or alcoholic beverages. * Stock ice, glassware, and supplies. * Anticipate and communicate replenishment needs promptly. * Wash dishes and serving utensils as needed. * Complete opening and closing duties including but not limited to requisitioning all necessary supplies, transporting supplies, setting up and breaking down service stations, securing alcoholic beverages, cleaning and sanitization, and documentation. * Welcome and acknowledge all guests according to company standards, address guest needs, communicate additional needs with guest services, assist individuals with disability, and thank all guests with genuine appreciation. * Engage professionally with coworkers and supervisors in a team environment. * Report accidents, injuries, and unsafe conditions to management. * Complete additional tasks and duties as assumed or assigned by leadership. You should be able to… * Sit / Stand / Walk / Reach / Bend / Pivot frequently * Lift / Lower / Maneuver up to 30 pounds frequently * Communicate in primary language of the workplace About First Hospitality… First Hospitality is a best-in-class hospitality management, investment, and development company. First Hospitality is a certified Great Place to Work (July 2023 - July 2024). We believe this is because of our strong commitment to you and our guests. First Hospitality's mission is to care for you on our journey together. We seek to attract and retain a high-performing and diverse workforce. We value integrity, teamwork, ownership, caring service, full living, leadership, and inclusivity and social good. Equal Opportunity Employer.

Earn up to 25% of quarterly base pay in sales goal incentive plan with potential for uncapped additional payout when goals are exceeded! JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Director of Catering is an experienced planning professional who possesses excellent sales and managerial skills. The Director must also possess inherent good taste and superior creative abilities to set standards in the special events field. The Director must display the ability to invent unique theme concept designs, breaking new ground to ensure maximum client satisfaction. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * College degree or equivalent experience/training in conference management. * Five years of experience in the group hotel industry with at least three years of experience associated with Corporate Conference Centers or Conference Center Resorts. * Must be familiar with Delphi * Must have CMP Certification * Prior experience with managing financials and development of budgets. * Knowledge of conference service equipment and set-up styles including but not limited to meeting room set-up, banquet set-up and audio-visual equipment. * Ability to accomplish necessary tasks on a computer. * Computer knowledge including Microsoft Office (Word, Excel, Outlook, PowerPoint) * Ability to effectively communicate in the English language. * Detailed oriented, sharp organizational skills and strict with time management. * Ability to multitask in stressful situations. ESSENTIAL FUNCTIONS: * Working with the Director of Sales and Marketing with regard to Catering / Banquet functions. * Maintaining a review of sales levels to maximize revenues and assist in reaching budgeted goals. * Stay up to date current trends and innovations in the special events field. * Oversee all operational aspects relative to all groups from sale to service (including planning, set-up, audio visual and conference concierge operations.) * Overseeing room designs, and in some instances being available during the installation and set up of decorations, etc. * Overall responsibility for resort sponsored events including design concept, arrangements and coordination, installation of decor, room set up, and entertainment. * Coordinating all off property catering activities, including: meeting with the client, coordination of the arrangements and overseeing delivery and set up, etc. * Handling VIP treatments, including fine detailed arrangements, gifts and special amenities. * Developing departmental procedures and delegating responsibilities to employees of the department. * Provide general supervision as well as guidance and training on a daily basis. * Manage assignment of groups to conference planners ensuring an equal distribution of work load. * Maintain a regular presence on the floor to ensure quality of employee performance and adherence to hotel service and grooming standards. * Meet with each group planner to discuss issues. * Provide a forum for problem solving with clients relative to any group issues. * Exemplify positive attitude, encourage employee morale and problem solve any employee issues. Lead by example. * Promote the property vision and service standards on a daily basis. * Provide support for Planning, Audio Visual, Conference Set-Up and Conference Concierge on a daily basis. * Meet with Conference Floor Manager on a daily basis to discuss issues and plan for upcoming events. * Personnel procedures, including the following: interviewing, hiring, training, disciplining, terminating, transferring, handling transfers, employee performance reviews, promotions, increases and demotions within the Department. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources. * Maintain the highest level of employee/ guest relations. * Maintain a good working relationship with all Departments. * Stay current with Delphi trace list and account data. * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. ENVIRONMENT: Office setting, hard surfaces with overhead artificial lighting and comfortable regulated ventilation. Property venue touring and event oversight will include both indoor and outdoor venues, and all-weather conditions. We are an Equal Opportunity Employer M/F/D/V

Averages $62-80/hour (hourly rate, tips, 15% commission) | $250-500 sign on bonus JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Massage Therapist will perform massage services and provide personal attention to each guest. They will also help greet clients in the locker room and introduces the facilities. Help monitor the spa common areas for cleanliness, safety, and provides direction or instruction when appropriate. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * High school graduate or equivalent. * State Licensed as a Massage Therapist. * Strong knowledge of human anatomy and physiology. * Proficiency in various massage techniques, including deep tissue massage. * Excellent communication and interpersonal skills to effectively interact with guests and understand their needs. * Ability to adapt massage techniques based on guest's preferences and health conditions. ESSENTIAL FUNCTIONS: * Perform various massage techniques to address guest's specific needs and preferences. * Assess guest's health conditions and medical history to determine the most appropriate massage techniques and treatment plans. * Prepare and maintain treatment area supplies daily. * Maintain a clean and organized work environment, including sanitizing equipment and changing linens between guests. * Knowledge of retail spa products, promote and make recommendations to guests. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. * Perform special tasks as requested by the Spa Leadership team * Attend monthly meetings conducted by the Spa Leadership Team * Oversee and maintain the cleanliness and neatness of facility, including treatment rooms. * Ability to lift 20-30 pounds. * Help the Avani Spa as necessary. * Maintain Professional Appearance following guidelines ENVIRONMENT: Work indoors in treatment rooms, in and around health club including exercise equipment, saunas and spas. Temperatures might very a bit depending the location in the spa. Hard surfaces throughout. Exposed to possibly slippery floors. We are an Equal Opportunity Employer M/F/D/V

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: Guest Service Attendants are responsible for the transportation of guests and assisting with guest needs, especially luggage and valet. Being the first impression, Guest Service Attendants set the mood and tone for guest stays and will often answer questions or perform tasks as directed by the front desk staff. GSA's also assist in the transportation of our Exchange Visitors. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE ●Must have current Driver License in good standing. ●Must be at least 18 years of age. ●Meet governmental requirements for operation of motor vehicles for the transportation of passengers. ●Ability to transport, handle and/or lift a minimum of 50 lbs. (Note: Loading and unloading luggage out of vans, busses, etc., and delivery to and from guest rooms). ●Must be able to stand and work a full shift standing and walking back and forth to the valet lot and different areas of the hotel. ●High school diploma or equivalent experience/training. ●At least one year in a customer service role with high guest interaction ●Hospitality industry experience preferred. ●Ability to effectively communicate in the English language. ●Do not have any recent/outstanding legal issues relating to DUI/OWI or theft. ESSENTIAL FUNCTIONS: ●Provide exceptional customer service by being engaging and taking sincere interest. ●Interacts with all guests. The Guest Services Attendant will welcome each guest to our hotel. ●If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel. ●Valet vehicles for overnight guests as well as event attendees and monitor the valet parking lot and boat trailer section. ●Guide guests who will be self-parking ●Responsible for driving shuttle van on assigned runs in a safe and efficient manner. ●You will be escorting and orienting the guest to the front desk for check-in. ●Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. ●You will be working together with other attendants to ensure each guest has a personalized experience and will not hesitate to step in and open the door for all guests. ●Assist lobby attendant in keeping entrance area clean and organized. ●"Be the difference" with all guest and employees to make memorable experiences during their time here. ●Room deliveries and handling luggage for clients. ●Maintaining vehicles' fuel levels and cleanliness. ●Reporting any accidents and tickets received to your manager and Human Resources immediately. ●Logging in all driving times and destinations. ●Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions, offer assistance and give out accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc. ●Handle all guest requests and questions in an efficient manner. ●Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources. ●Transport the Exchange Visitors to-and-from campus, Walmart, Laundry, etc. according to the shuttle schedule. ●Assist with mail runs, to-and-from the post office. MARGINAL FUNCTIONS: ●Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds ●Required to perform other tasks and duties as assigned. ●Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours ENVIRONMENT: Exposed to all four seasons' (outdoor weather), will spend some time indoors with controlled temperature, hard indoor and pavement surfaces, outdoor lighting and indoor artificial lighting. We are an Equal Opportunity Employer M/F/D/V

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Restaurant Bartenders provide attentive, dynamic, and inspiring beverage service for our restaurant guests. Thorough knowledge of mixology, the restaurant food and beverage menus, and recommended pairings is critical to success. Restaurant Bartenders must be proactive in handling guest needs, be highly engaging, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Restaurant Bartender is to deliver and exceed guest expectations, execute the restaurant vision, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Prepare the bar for service by cleaning guest and service spaces and stocking essential supplies for ease of use. Retrieve liquor based on requisition. * Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials. * Prepare cocktails and other beverages to specification with accuracy, honoring special requests and ensuring guest delight. * Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction. * Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team. * Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned. * Always maintain professionalism consistent with restaurant and company expectations. * Know and communicate restaurant emergency procedures; inform and assist guests in emergencies. * Take on additional tasks as necessary or assigned by restaurant leadership. Requirements... * Effective verbal and written communication skills * Must be able to speak, read, and write in primary language(s) used in the workplace * 8+ hours per day; stand and walk frequently throughout the workday * Weekend availability required * Lift, lower, and maneuver up to 30 pounds frequently * Reach, bend, stoop, and pivot frequently throughout the workday About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

$45k + Quarterly Incentive Plan (target is 20% of salary) JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Wedding Sales Manager is responsible for driving and growing new wedding revenue through proactive sales and relationship management. This role focuses exclusively on the wedding market, serving as the primary contact for couples from initial contact or inquiry through contracting. Once the wedding is contracted, one of our experienced Catering Managers takes over. You'll build strong connections with clients, guide them to the best solutions for them and The Abbey Resort as a knowledgeable consultant to start their dream Abbey wedding experience QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Bachelor's degree in Hospitality Management or related field preferred; equivalent experience considered. 1-2 years experience in wedding sales, event planning, or hospitality. Strong knowledge of food & beverage operations and wedding event logistics. Exceptional communication, organizational, and customer service skills. Proficiency in Microsoft Office; Delphi experience preferred. Ability to work evenings, weekends, and holidays to meet client needs. ESSENTIAL FUNCTIONS: * Generate new wedding business through proactive prospecting, site tours, bridal shows, and community engagement. * Manage and generate wedding inquiries, proposals, and contracts including soliciting potential weddings as well as responding to generated leads and inquiries. * Build trusted relationships with couples, guiding them to solutions that benefit the couple and the Abbey. * Conduct site visits to ensure every detail reflects the couple's vision. * Partner with catering planning, banquet, culinary and operations teams to deliver seamless wedding experiences. * Maintain accurate client files, with an attention to a high level of detail so the transition to the planning team is seamless. * Forecast wedding revenue and achieve/exceed budgeted sales goals. * Represent The Abbey Resort at wedding showcases and industry events. * Stay current with wedding trends, ensuring our offerings remain fresh and competitive. MARIGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. * Any other task, written or verbal, assigned by Management. * Maintain the highest level of employee/guest relations. * Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observe violations to Human Resources. * Maintain a good working relationship with all Departments. ENVIORMENT: Office setting, hard surfaces with overhead artificial lighting and comfortable regulated ventilation. Property venue touring and event oversight will include both indoor and outdoor venues, and all-weather conditions. We are an Equal Opportunity Employer M/F/D/V

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Spa Receptionist is responsible for checking guests in and out of the Spa, booking appointments, and take payments all while maintaining a professional and calm atmosphere. They must be able keep the desk area organized and always look well groomed. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * Ability to work in a fast-paced environment * Previous experience in customer service preferred * Must have strong interpersonal skills. * Be able to stand for up to 8 hours, * Computer skills: word and Microsoft outlook knowledge, Spa or reservation software basic knowledge encouraged. * Proper phone etiquette. * Typing minimum of 25 wpm. * Basic mathematical skills for money handling. ESSENTIAL FUNCTIONS: * Check guests in an out of the spa, acting as spa concierge as needed. * Having working knowledge of all retail products and assist in commission management. * Manage office supplies and the daily functions of phone calls, scheduling appointments, and payments. * Open/close the spa when assigned. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socio-economic, cultural, disability, and ethnic backgrounds. * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. * Work cooperatively with other departments. * Maintain the cleanliness and neatness of facility daily. * Maintain a professional appearance in all areas of the hotel. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime, or reduced hours. ENVIRONMENT: Indoors, hard surfaces, temperature controlled, well-lit with artificial lighting and quiet setting. We are an Equal Opportunity Employer M/F/D/V

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Geneva Lake . We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Busser is responsible for the clearing and setting of tables in a timely manner. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school diploma/equivalent preferred or currently enrolled in High School and able to work. Pleasant personality. Excellent communication skills. Command of the English language ESSENTIAL FUNCTIONS: * Clear tables as needed. Reset with proper linen, china, silver and glassware. * Provide water and drinks throughout the meal to the guest. * Complete opening and closing sidework. * Provide quick and attentive assistance to any mishap in the restaurant. * Keep work area neat and clean. * Be familiar with all property amenities and other restaurants. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. * Help in other areas of the restaurant as needed. ENVIRONMENT: Indoors, dimly lit, carpeted, climate-controlled environment. Hard kitchen floors with occasional slippery greasy areas. We are an Equal Opportunity Employer M/F/D/V

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: Instruct and lead guest and members safely through the scheduled fitness classes. Their main duty is to lead guests and members safely through the fitness classes scheduled, orientations of the fitness equipment, and/or personal training sessions. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * Certification required (either personal training, yoga, water aerobics and/or group fitness) * Water Aerobics Certification preferred through ASFA (American Sports & Fitness Association), ACE (American Council on Exercise) or other nationally recognized certification * First aid and CPR certified (current). * Lifeguard certification for Aquatic Classes * Must be physically capable to demonstrate all exercises * Knowledge of the class or program you teach, including fundamentals. * Excellent verbal communication skills ESSENTIAL FUNCTIONS: * Provide personal training consultations to guest * Lead classes in water aerobics, circuit training, weight training, stretching/flexibility, total body toning, yoga, Pilates, and other classes as deemed appropriate by Spa Director * May be asked to lead classes for group events * Maintain and clean equipment and facilities * Remain current with fitness certifications and exercise knowledge MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. ENVIRONMENT: Spa Setting, Fitness Room. Well lit with artificial lighting, well ventilated and regulated temperatures, hard surface floors. We are an Equal Opportunity Employer M/F/D/V

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The purpose of the Housekeeping Supervisor is to supervise, direct, assist and assure the completion of housekeeping tasks assigned to Room Attendants and Housemen in guest rooms and corridors to maintain Benchmark's high standards of cleanliness and customer service. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * Must be knowledgeable and familiar with all aspects of custodial service. * Neat, pleasant personality. * Ability to train staff in methods and procedures of handling equipment and cleaning products. * Must be bi-lingual (English & Spanish). * Good organizational skills and detail oriented. * Must be able to learn basic computer functions for Room Statuses. ESSENTIAL FUNCTIONS: * Oversee the performance and cleaning standards of assigned housekeepers. * Inspect all Guest Rooms with your fellow Supervisors. * Assist and supervise staff. * Prioritize and direct work of staff. * Responsible for the training of employees. * Update room statuses throughout the day on the hotel computer system. * Responsible for the care and cleanliness of all areas of responsibility. * Evaluate performance of staff. * Report deficiencies and maintenance requirements. * Remain alert, courteous and helpful to guests and co-workers at all times. * The ability to work at least a 40-hour work week * The ability to communicate, write and speak English. * Assist all other departments as needed to ensure the success of the overall operation of the property. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. ENVIRONMENT: Indoor work with hard and carpeted surfaces. Occasional outdoor work. Regulated ventilation and indoor temperature. Artificial lighting throughout the building. We are an Equal Opportunity Employer M/F/D/V

Averages $40k-50k (Hourly Rate, Commission, & Quarterly Incentive Plan) JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full-service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Catering Sales Manager is responsible for meeting a sales goal for weddings (primarily), however, also sells other non-wedding catering events. Catering Sales Manager then must successfully manage all aspects of event planning and coordination with both external vendors and internal operating departments. Effectively communicate event details to all operating departments via banquet Event Orders, Group Resumes, and regularly scheduled internal meetings. Work with the Director of Catering & Conference Services to ensure administrative duties are being carried out based on schedule of due dates and needs. The Catering Sales Manager is responsible for solicitations of new accounts, and maintaining relationships with existing accounts, to meet and/or exceed all budgeted revenue goals. Focus is on service and soliciting business from markets based on Resort's needs, or in conjunction with corporate general Catering campaigns and initiatives. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * High school diploma or equivalent. * Working knowledge of a hotel. * 1 - 2 years previous experience in the hospitality industry. * Requires excellent communication skills, both verbal and written of the English language. * Must possess excellent interpersonal and sales-related skills. * Must have excellent computational and analytical abilities, exceptional organizational skills with keen attention to detail. * Must have strong computer skills and detailed knowledge of various computer programs, including but not limited to Microsoft Word, Excel, and Outlook. * Able to quickly learn and function in the Delphi system. * Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items. * Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up. * Ability to act independently with minimal or no supervision. * Desire to participate as part of a team. ESSENTIAL FUNCTIONS: * Solicit new and existing accounts to meet or exceed budgeted revenue goals through telephone solicitation, outside sales calls, site-inspections, written communication, and on-going innovation in market offerings in conjunction with Director of Catering & Conference Services and Director of Sales & Marketing. * Receive visitors, guests and clients various times of the day and/or evening, any day of the week, including holidays and weekends. * Answer questions and concerns in a timely manner, follow through either to resolution or refer to the appropriate manager. * Prepare accurate correspondence to customers, and maintain internal booking reports and file maintenance (Delphi). Stay current with Delphi and update account data as necessary. * Respond and sell to all telephone and walk-in inquiries. * Follow-up on all function details with Banquet Manager, Executive Chef, Audio-Visual Technicians, Equipment Rentals, etc. * Work with other departments within the hotel to provide quality service to customers both in the pre-planning stage as well as day of event. * Develop/maintain knowledge of market trends, competition and customers. * Produce accurate client BEOs and Group Resumes, and communicate any changes/updates to all resort departments. * Supervise the accurate recording and compiling of information. Correctly retaining records, files and logs in accordance with established procedures. * Attend community/social events and industry meetings. * Participate in site-visits, planning meetings and menu tastings as required. * Verify and manage credit information and deposit schedules. * Participate in business review meetings (e.g. Banquet Event Order, Resume). * Participate in Pre/Post-Event meetings. Review estimates and final bills with clients. MARGINAL FUNCTIONS: * Required to perform other tasks and duties as assigned. * Weekly scheduled hours may vary on business needs and may or may not include holidays, weekends and various shifts. * Interact positively and assist with other departments as required. * Respond to any reasonable task as assigned by Director and/or Senior Leadership and/or Executive Team. * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds ENVIRONMENT: Office setting, hard surfaces with overhead artificial lighting and comfortable regulated ventilation. Property venue touring and event oversight will include both indoor and outdoor venues, and all-weather conditions. We are an Equal Opportunity Employer

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Thank departing guests, verify accurate billing, and encourage return visits. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally * Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: F&B Outlets Supervisors will be responsible for coordinating and carrying out the day-to-day operations of the restaurant, as set by the Restaurant Outlet Manager. These operations can take place in a fast-paced environment and can require you to make quick decisions under pressure. It is a very rewarding role, as you are ultimately responsible for delivering superior food and beverage service to maximize customer satisfaction. This position will allow the right candidate to enhance their F&B experience by learning operational tactics, forecasting revenue, inventory management, COGS (cost of goods sold) etc. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * High school diploma or equivalent. * One year restaurant experience. * One-year supervisory experience. * Ability to make quick decisions in high stress situations. * Well organized. * Excellent customer service skills. * Command of the English language ESSENTIAL FUNCTIONS: * Ensure physical atmosphere and cleanliness of restaurant including tables and side stations. * Assist in maintaining a smooth-running operation. * Monitor food quality and service level. * Monitor payroll and revenue. * Provide a pleasant and efficient atmosphere for staff and guests. * Assist in inventory control. * Maintain service standards. * Responsible for daily paperwork including payroll, inventory, etc. * Assist staff with any problems that may occur. * Computer skills and demonstrated proficiency with Microsoft Office Word, including Word, Excel and Outlook including Calendar management, Open Table, Adobe Acrobat, POS Systems (i.e. SMS Teres). Exposure to scheduling, purchasing and point of sale systems * Complete ServSafe Food Handler Certification * Complete ServSafe Responsible Beverage Service Course - or proof of current certification (i.e. Basset) MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. * Cover all duties of Manager in that person's absence. * Assist Manager with hiring and training of all staff. ENVIRONMENT: Indoors & Outdoors, dimly lit, carpeted, climate-controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Handling hot china and silver. Outdoors, cement surfaces, with exposure to outdoor climate and elements. We are an Equal Opportunity Employer M/F/D/V

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Barista will be responsible for creating beverages, providing snacks, and taking orders for customers in our Café Latte. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * High School diploma/On the Job Training * Customer service or retail experience preferred * Excellent communication, organizational and interpersonal skills with the ability to maintain energy & enthusiasm * Command of the English language, written and verbal * Must have basic math skills for money handling * Must be able to work weekends and holidays * Must have excellent attendance and punctuality * Ability to multi-task under pressure ESSENTIAL FUNCTIONS: * Greet and serve all guests in a positive and friendly manner. * Follow predetermined instructions regarding recipes and quantities, following drink specifications exactly. * Properly use the POS system - i.e. Teres * Prepare coffee and food orders effectively as they are received. * Must follow accepted procedures for product handling and storage. All items are to be rotated and changed when needed. * Responsible for cash handling and bank procedures as outlined by the Accounting Department * Maintain a neat and organized workstation (including freezers, coolers, countertops and floors) to ensure a safe and sanitary work environment. * Communicate with the Manager on duty about any problems or complaints. * Establish and maintain good working relationships with manager, co-workers and other departmental staff. * Be aware of food and product inventory to ensure adequate par stocks. * Be familiar with and comply with all security procedures for the outlet. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. * Be alert to the customers' needs and be familiar with products and ingredients to answer questions ENVIRONMENT: Indoors, dimly lit, car and climate-controlled environment. Constantly exposed to hot items. Will be standing on cement surfaces with rubber mats. We are An Equal Opportunity Employer M/F/D/V

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Cook II is responsible for preparing grilled food items to perfection. This includes cooking meat, seafood, vegetables, and other grilled items according to the restaurant's recipes and specifications. The Grill Line Cook must work efficiently under pressure, maintain a clean and organized work area, and ensure that all food is cooked safely and to the highest quality standards. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * Proven experience as a grill cook or line cook in a high-volume kitchen environment. * Familiarity with grilling techniques and various cooking methods. * Strong attention to detail and commitment to quality. * Ability to work under pressure in a fast-paced environment. * Excellent time management and organizational skills. * Strong communication and teamwork abilities. * Understanding of food safety and sanitation guidelines. * Knowledge of grilling techniques and meat temperatures. * Ability to stand for long periods and work in a high-heat environment. * Ability to lift and carry heavy items (up to 50 lbs) as needed. ESSENTIAL FUNCTIONS: * Cook and prepare grilled items according to recipes, specifications, and customer requests * Ensure the grill is preheated, clean, and ready for use at the beginning of each shift. * Monitor the temperature of the grill and food to ensure food is cooked safely and to the desired doneness. * Prep and portion ingredients for the grill station, including marinating meats, chopping vegetables, and preparing sauces. * Season and grill food items according to recipes and personal judgment * Ensure that all food items are cooked to the proper temperature and are presented according to the restaurant's standards * Monitor food quality and presentation, adjusting as necessary to meet standards. * Maintain a clean and organized grill station throughout the shift * Ensure that all kitchen equipment is used safely and is in proper working condition. * Follow all safety and sanitation guidelines. * Work closely with other kitchen staff to coordinate cooking times and ensure timely food delivery. * Communicate effectively with the kitchen team to ensure smooth operation during busy periods. * Monitor stock levels and communicate with the kitchen manager to ensure that supplies are reordered as needed. * Properly label and store food items to prevent spoilage and waste. * Ensure that all customer requests and dietary restrictions are accommodated. * Respond promptly and courteously to any special requests or concerns. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. ENVIRONMENT: Indoors with artificial lighting, exposed to high heat temperatures and uneven surfaces. Occasionally exposed to slippery surfaces, loud noises and cold cooler/freezer temperatures. We are an Equal Opportunity Employer

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Banquet Server will set up and prepare banquet room for banquet functions. The Server will also serve and bus tables as well as clear and tear down banquet rooms at the end of the function. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * High school diploma or equivalent * Two years Food and Beverage experience * Pleasant and helpful personality * Neat, clean person with a commitment to delivering exceptional customer service * Good communication and interpersonal skills * Must have command of the English language * Must be able to work flexible hours, including nights, weekends and holidays * Able to stand for full shift * Good hearing and vision with or without corrective lenses * Must be able to lift at least 30 pounds * Able to carry trays full of food/dishes ESSENTIAL FUNCTIONS: * Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces. * Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables. * Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming. * Maintaining organization of back hall and storerooms. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. * Maintain open communication with management and other employees. * Be well organized and efficient. ENVIRONMENT: Indoor and outdoor environments, working for as long as a function last. Indoor working conditions include walking on a carpeted areas and vinyl areas. Outdoor working conditions include walking on cement and grass. We are an Equal Opportunity Employer M/F/D/V