First Hospitality jobs in Kenosha, WI

What's in it for you... * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Dishwashers are the backbone of the kitchen operation, ensuring cleanliness and readiness of all prep-, dish-, and bar-ware. Dishwashers must be highly organized, efficient, and have a great attention to detail. What you'll be doing... * Clean and sanitize china, glassware, silverware, etc. * Inspect china, glassware, silverware, etc. to ensure highest standards of cleanliness and taking corrective action when needed * Maintain an organized work area and functional stock of supplies * Assist in general kitchen and work area cleanliness including but not limited to surface and equipment sanitation, trash removal, sweeping, and mopping * Work orderly and efficiently to meet demands of the business * Properly store cleaned items in an organized, safe, and secure manner Requirements... * Able to speak, read, write, and understand the primary language(s) used in the workplace * Able to stand, walk, reach, pivot, and stoop frequently and repeatedly * Able to lift, lower, and maneuver up to 50 pounds frequently About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Gift Shop Associate is responsible for attending and assisting guests as they inquire about merchandise. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Good communication and interpersonal skills. Must have command of the English language, written and verbal. Must be able to organize time effectively and be flexible and work extended hours if necessary. Basic mathematical skills. Basic computer usage skills. Able to stand for extended periods of time (90 percent of shift). Able to lift 35 pounds Good hearing and vision with or without corrective lenses. ESSENTIAL FUNCTIONS: Obtain and verify bank and open register. Request change order if needed. Assist customers in selection of merchandise. Respond to guests' needs and relay comments to supervisor. Collect and process cash/charges using computerized Micros System. Check in,inspect and tag new merchandise. Restock merchandise. Close out Micros System; count bank, balance and return. Display merchandise in shop and windows. Gift-wrap packages as needed. Take monthly inventory. List merchandise to be ordered. Vacuum, dust and straighten shop. Move racks as needed. Hang, ticket and steam clothes. Maintain store supplies, i.e., register paper, bags, etc. and put request into manager. Answer telephones and take messages. MARGINAL FUNCTIONS: Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds Required to perform other tasks and duties as assigned. Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. Perform other duties as requested by Gift Shop Manager. Punch in and report to the Gift Shop Manager and/or Assistant Gift Shop Manager on time and in full uniform for each shift. Obtain manager's approval prior to punching out.

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: Lead Banquet Set-Up attendants are responsible for collaborating with event planners and clients to understand event requirements and ensure all details are covered; supervising and directing the set-up team to ensure efficient and timely completion of tasks; ensuring that all setups meet the required standards and specifications; addressing any issues that arise during the setup process and making necessary adjustments; overseeing the inventory of setup materials and equipment, ensuring everything is in good condition and available when needed; and communicating with clients to confirm details and address any last-minute changes or requests QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * 3+ years of experience in event setup or a related field is usually required * Proven experience in a supervisory or managerial role where you have gained hands-on experience leading teams and managing projects * Experience in customer-facing roles and an ability to anticipate client needs to ensure exceptional service * Demonstrated ability to handle unexpected issues and make quick decisions ESSENTIAL FUNCTIONS: * Supervising and guiding the setup team to ensure tasks are completed efficiently and accurately. * Planning and coordinating setup schedules to meet production deadlines. * Ensuring that all setups meet the required quality standards and specifications. * Providing training to team members on setup procedures and safety protocols. * Addressing and resolving any issues that arise during the setup process. * Facilitating clear communication between different departments to ensure seamless operations. * Managing resources, including equipment and materials, to optimize setup processes MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. * Maintain open communication with management and other employees. * Be well organized and efficient ENVIRONMENT: Indoor and outdoor environments, working for as long as a function last. Indoor working conditions include walking on a carpeted areas and vinyl areas. Outdoor working conditions include walking on cement and grass. We are An Equal Opportunity Employer

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Director of Rooms is in charge of overseeing all rooms' departments to include Front Office, Guest Services, Reservations, Group Coordinator, Laundry, Housekeeping, and Gift Shop. They will also supervise all Rooms Departments and ensure their standards of operation are maintained and are working in harmony at a profit. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Bachelor's degree preferred. Three years in the Rooms Department with Two years as a Department Head. Must be service oriented. Ability to interact well with others. ESSENTIAL FUNCTIONS: * Oversee the Rooms operations to lead the team in helping guests discover their Jackson experience. * Be the leader of the Service Culture * Be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, develop 30-60-90-day forecasts, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. * Develop and mentor a leadership team. * Ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates. * Lead the team to ensure revenue maximization and accurate forecasting of occupancy. * Develop and participate in Revenue Optimization meetings, track historical data. * Participate as a member of the Leadership team. * Lead by example to ensure all guest and team interactions are managed in a professional manner. * Provide exceptional customer service by being engaging and taking sincere interest, review and maintain guest comment card satisfaction scores. * Help to resolve problems and "WOW" guests through recovery when things are not quite right. * Work closely with the hotel teams to communicate and coordinate the day. * Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. * Formulate and implement policies for the division. * Serve as the Manager on Duty when requested. * Member of the Emergency Response Team * Ensure service and product standards are maintained at a 4-star level. * Train and develop personnel in the Rooms Division. * Decision-making and policy formulation for the Rooms Division. * Develop, implement, and review marketing direction with the Director of Sales and Marketing and the General Manager. * Devise and implement programs to increase customer quality and service. * Develop yearly budget and maintain goals. * Review and maintain guest comment card satisfaction scores. * Develop and maintain rooms' historical data. * Maintain effective staffing and cost controls in all areas of the Rooms Division. * Implement coordination within the Rooms Division and their interfaces with all other property departments. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime, or reduced hours. * To serve as M.O.D. as requested. * To be a member of Emergency Response Team (ERT) * To assist other departments as required * Will perform additional duties as requested by the General Manager

Earn up to 25% of quarterly base pay in Sales Goal Incentive Plan, with potential for uncapped additional payout when goals are exceeded. JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Director of Catering is an experienced planning professional who possesses excellent sales and managerial skills. The Director must also possess inherent good taste and superior creative abilities to set standards in the special events field. The Director must display the ability to invent unique theme concept designs, breaking new ground to ensure maximum client satisfaction. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * College degree or equivalent experience/training in conference management. * Five years of experience in the hospitality industry with at least three years of experience associated with Corporate Conference Centers or Conference Center Resorts. * Prior experience with managing financials and development of budgets. * Knowledge of conference service equipment and set-up styles including but not limited to meeting room set-up, banquet set-up and audio-visual equipment. * Two years of experience in interior and floral design and application, catering and menu selection. * Ability to accomplish necessary tasks on a computer. * Computer knowledge including Microsoft Office (Word, Excel, Outlook, PowerPoint), Delphi or similar database systems. * Ability to effectively communicate in the English language. * Detailed oriented, sharp organizational skills and strict with time management. * Ability to multitask in stressful situations. ESSENTIAL FUNCTIONS: * Working with the Director of Sales and Marketing and the General Manager with regard to Catering / Banquet functions. * Maintaining a review of sales levels to maximize revenues and assist in reaching budgeted goals. * Stay up to date current trends and innovations in the special events field. * Oversee all operational aspects relative to all groups including planning, set-up, audio visual and conference concierge operations. * Overseeing room designs, and in some instances being available during the installation and set up of decorations, etc. * Overall responsibility for resort sponsored events including design concept, arrangements and coordination, installation of decor, room set up, and entertainment. * Coordinating all off property catering activities, including: meeting with the client, coordination of the arrangements and overseeing delivery and set up, etc. * Handling VIP treatments, including fine detailed arrangements, gifts and special amenities. * Developing departmental procedures and delegating responsibilities to employees of the department. * Provide general supervision as well as guidance and training on a daily basis. * Manage assignment of groups to conference planners ensuring an equal distribution of work load. * Maintain a regular presence on the floor to ensure quality of employee performance and adherence to hotel service and grooming standards. * Meet with each group planner to discuss issues. * Provide a forum for problem solving with clients relative to any group issues. * Exemplify positive attitude, encourage employee morale and problem solve any employee issues. Lead by example. * Promote the property vision and service standards on a daily basis. * Provide support for Planning, Audio Visual, Conference Set-Up and Conference Concierge on a daily basis. * Meet with Conference Floor Manager on a daily basis to discuss issues and plan for upcoming events. * Personnel procedures, including the following: interviewing, hiring, training, disciplining, terminating, transferring, handling transfers, employee performance reviews, promotions, increases and demotions within the Department. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources. * Maintain the highest level of employee/ guest relations. * Maintain a good working relationship with all Departments. * Stay current with Delphi trace list and account data. * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. ENVIRONMENT: Indoor office area with carpet. Well lit with good ventilation. We are an Equal Opportunity Employer M/F/D/V

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: Guest Service Attendants are responsible for the transportation of guests and assisting with guest needs, especially luggage and valet. Being the first impression, Guest Service Attendants set the mood and tone for guest stays and will often answer questions or perform tasks as directed by the front desk staff. GSA's also assist in the transportation of our Exchange Visitors. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Must have current Driver License in good standing. Must be at least 18 years of age. Meet governmental requirements for operation of motor vehicles for the transportation of passengers. Ability to transport, handle and/or lift a minimum of 50 lbs. (Note: Loading and unloading luggage out of vans, busses, etc., and delivery to and from guest rooms). Must be able to stand and work a full shift standing and walking back and forth to the valet lot and different areas of the hotel. High school diploma or equivalent experience/training. At least one year in a customer service role with high guest interaction Hospitality industry experience preferred. Ability to effectively communicate in the English language. Do not have any recent/outstanding legal issues relating to DUI/OWI or theft. ESSENTIAL FUNCTIONS: Provide exceptional customer service by being engaging and taking sincere interest. Interacts with all guests. The Guest Services Attendant will welcome each guest to our hotel. If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel. Valet vehicles for overnight guests as well as event attendees and monitor the valet parking lot and boat trailer section. Guide guests who will be self-parking Responsible for driving shuttle van on assigned runs in a safe and efficient manner. You will be escorting and orienting the guest to the front desk for check-in. Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. You will be working together with other attendants to ensure each guest has a personalized experience and will not hesitate to step in and open the door for all guests. Assist lobby attendant in keeping entrance area clean and organized. "Be the difference" with all guest and employees to make memorable experiences during their time here. Room deliveries and handling luggage for clients. Maintaining vehicles' fuel levels and cleanliness. Reporting any accidents and tickets received to your manager and Human Resources immediately. Logging in all driving times and destinations. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions, offer assistance and give out accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc. Handle all guest requests and questions in an efficient manner. Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources. Transport the Exchange Visitors to-and-from campus, Walmart, Laundry, etc. according to the shuttle schedule. Assist with mail runs, to-and-from the post office. MARGINAL FUNCTIONS: Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds Required to perform other tasks and duties as assigned. Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours ENVIRONMENT: Exposed to all four seasons' (outdoor weather), will spend some time indoors with controlled temperature, hard indoor and pavement surfaces, outdoor lighting and indoor artificial lighting.

Average $62-80/hour (hourly rate, tips, 15% commission) | $250-500 sign on bonus JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Massage Therapist will perform massage services and provide personal attention to each guest. They will also help greet clients in the locker room and introduces the facilities. Help monitor the spa common areas for cleanliness, safety, and provides direction or instruction when appropriate. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school graduate or equivalent. Current license(s) for massage therapy as required by the state. Ability to work under pressure. Ability to transport, handle and/or lift 25 lbs. ESSENTIAL FUNCTIONS: Perform various types of massage treatments i.e., Swedish, Deep Tissue etc. Proficiency in all components of massage Prepare and maintain treatment area supplies daily. Ensure the privacy of each guest. Attend quarterly departmental staff meetings as requested. Conduct tours of the facility as needed, to ensure a pleasant visit of each guest. Maintain consistent spa inventory Promote massage and body products. Attend product knowledge training as required. On-time attendance and ability to work uninterrupted is required. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds Required to perform other tasks and duties as assigned. Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. Perform special tasks as requested by the Spa Leadership team Attend monthly meetings conducted by the Spa Leadership Team Oversee and maintain the cleanliness and neatness of facility. Ability to lift 20-30 pounds. Help the Avani Spa as necessary. Maintain Professional Appearance following guidelines Maintain cleanliness of Spa including treatment rooms Help Spa Leadership Team with additional duties ENVIRONMENT: Work indoors in treatment rooms, in and around health club including exercise equipment, saunas and spas. Temperatures might very a bit depending the location in the spa. Hard surfaces throughout. Exposed to possibly slippery floors. We are an Equal Opportunity Employer M/F/D/V

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The role requires attention to detail, strong organizational skills, and the ability to work independently or as part of a team. Public area attendants contribute significantly to the overall guest experience by maintaining a clean and pleasant environment. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * Housekeeping experience desirable. * Neat appearance and pleasant personality. * Ability to work on feet for an extended period of time. * Ability to communicate effectively. * Basic knowledge of chemicals and their uses. ESSENTIAL FUNCTIONS: * Cleaning and Maintenance: Regularly sweeping, vacuuming, and mopping floors; dusting surfaces; and ensuring that restrooms are stocked and sanitary. * Customer Service: Greeting guests and responding to their inquiries or requests, ensuring a welcoming atmosphere. * Safety and Compliance: Monitoring areas for safety hazards and reporting maintenance issues to ensure compliance with health and safety standards. * Inventory Management: Keeping track of supplies and notifying management when stocks are low. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. * Remain alert, courteous and helpful to guests and co-workers at all times. ENVIRONMENT: Indoor work, natural and artificial lighting with hard and carpeted floor surfaces. Regulated ventilation/temperatures.

What's in it for you... * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Sales Managers are the energetic, positive, tenacious, and competitive force behind hotel revenue generation. Responsible for actively soliciting new business, negotiating contracts, communicating client needs, and engaging repeat business, Sales Managers must employ varied sales strategies to reach aggressive goals. The primary role of a Sales Manager is to identify prospective clientele, effectively negotiate and sell a complete solution, support client needs throughout the process, and book repeat business by exceeding client expectations. What you'll be doing... * Using business tools and first-hand observation, analyze market competition, market trends, and identify client needs. * Proactively solicit and secure business from new and prospective clients using proven sales strategies aligned with the hotel's brand and vision. * Achieve revenue and market share goals by working in conjunction with the Director of Sales and other Sales Managers, supporting cross-segment selling tactics as needed. * Manage client contract process including negotiation, provisions, and supplemental solution selling, capturing all information necessary for execution and billing. * Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction. * Engage in purposeful communication and build long-lasting rapport with clients, creating an open dialogue to uncover client expectations and unrealized needs. * Promote hotel brand loyalty programs, encourage client participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of client expectations, fulfillment of needs, and challenge resolution. * Always maintain professionalism consistent with hotel brand and company expectations. Requirements... Experience & Education: * 2+ years of sales experience, preferably in hotels or related field * 4-year degree in hospitality management or sales preferred, or equivalent experience and education Communication: * Exceptional verbal and written communication skills, including electronic communication * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day sitting desk/computer; stand and walk occasionally throughout workday * Lift, lower, and maneuver up to 10 pounds occasionally * Manual dexterity and repetitive motions required throughout workday About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Host/ess will greet guests entering the restaurant and seat them in a timely manner. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school diploma/equivalent preferred or currently enrolled in High School and able to work. Good food and service knowledge. Pleasant personality. Excellent communication skills. Command of the English language ESSENTIAL FUNCTIONS: * Greet and interact with guests in a friendly and professional manner. * Seat all guests in a timely and courteous fashion. Clear extra settings if not needed. Present menu to each guest. * Answer telephone and take reservations using professional language. * Volunteer Resort information to guests. Must be knowledgeable about other restaurants, shops and locations on property and about current/upcoming events. * Keep work area/podium clean and organized. Menus should be wiped down at the end of each shift and replaced if wrinkled or soiled. * Communicate with kitchen and staff to ensure steady flow of dining guests. * Maintain waiting list of guests. Know what tables are available, who is covering each section and how to seat guests alternately in each section. * Utilize OpenTable system to control flow of seating and server sections in restaurant * Responsible for cash handling and bank procedures as outlined by the Accounting Department MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. * As time allows, walk around restaurant and check on guests. Refill water, push in stools, wipe down high tops, while always keeping an eye on podium. ENVIRONMENT: Indoor fast paced environment with vinyl and carpeted surfaces. Outdoors with cement surfaces and exposure to outdoor climates and elements. Loud noise levels. We are an Equal Opportunity Employer M/F/D/V

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: Instruct and lead guest and members safely through the scheduled fitness classes. Their main duty is to lead guests and members safely through the fitness classes scheduled, orientations of the fitness equipment, and/or personal training sessions. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Certification required (either personal training, yoga, water aerobics and/or group fitness) Water Aerobics Certification preferred through ASFA (American Sports & Fitness Association), ACE (American Council on Exercise) or other nationally recognized certification * First aid and CPR certified (current). * Lifeguard certification for Aquatic Classes * Must be physically capable to demonstrate all exercises * Knowledge of the class or program you teach, including fundamentals. * Excellent verbal communication skills ESSENTIAL FUNCTIONS: * Provide personal training consultations to guest * Lead classes in water aerobics, circuit training, weight training, stretching/flexibility, total body toning, yoga, Pilates, and other classes as deemed appropriate by Spa Director * May be asked to lead classes for group events * Maintain and clean equipment and facilities * Remain current with fitness certifications and exercise knowledge MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. ENVIRONMENT: Spa Setting, Fitness Room. Well lit with artificial lighting, well ventilated and regulated temperatures, hard surface floors. We are an Equal Opportunity Employer M/F/D/V

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Thank departing guests, verify accurate billing, and encourage return visits. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally * Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Spa Attendant greets clients in the locker room and introduces the facilities. They continually pick up dirty linens and take them to and from laundry. Furthermore, the attendant monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Ability to communicate effectively in the English language. Ability to transport, handle and/or lift 25 lbs. (NOTE: linens and fitness equipment) Ability to be organized and highly motivated. ESSENTIAL FUNCTIONS: Greeting clients as they enter the Spa locker rooms. Providing clients with tours and information related to the Spa and its features. Assisting clients and guests with proper equipment usage. Maintaining a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag. Reporting any accidents or injuries to the Security Department. Keeping both men and ladies spas and fitness center clean, orderly, and well stocked with necessary items. Making sure the pool area and locker rooms are well maintained. (ice water is full, towels are rolled and available, facilities are clean and organized) Stocking the lockers with robes and slippers. Assist with guest check in, acting as spa concierge as needed. MARGINAL FUNCTIONS: Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds Required to perform other tasks and duties as assigned. Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. ENVIRONMENT: Spa Setting, wet floor, varied temperatures, calm and quiet setting We are an Equal Opportunity Employer M/F/D/V

About The Abbey Resort: Nestled along the scenic shores of Geneva Lake, The Abbey Resort is the only full-service resort on the entire lake and an iconic Midwestern destination for generations of travelers. With 90 acres of landscaped grounds, a beautiful marina, indoor and outdoor pools, an award-winning spa, and multiple dining concepts, The Abbey blends authentic lakeside charm with elevated resort experiences. From weddings on the water to corporate retreats and family getaways, The Abbey is a place where memories are made. The General Manager plays a central role in preserving this legacy while shaping the future of this beloved destination. About This Job: The General Manager is responsible for the overall leadership and operational excellence of the resort, including Rooms, Food & Beverage, Sales, Marketing, Finance, Spa, Recreation, and Engineering. As the cultural heartbeat of the property, the General Manager sets the tone through a strong commitment to guest satisfaction, associate engagement, and operational performance. This role leads a best-in-class team, fosters a positive workplace culture, and guides the property toward long-term success. The General Manager drives revenue and profitability through direct oversight of the commercial team and collaboration with First Hospitality's corporate sales, marketing, and revenue leaders. Successful General Managers balance strategic thinking with hands-on leadership to ensure the resort is operating smoothly and delivering an exceptional guest experience. What You'll Be Doing: * Proactively address guest concerns and elevate the guest experience through thoughtful amenities and seamless service. * Partner with sales, revenue management, and marketing to maximize top-line revenue and achieve financial goals. * Champion cost controls and responsible purchasing to manage controllable expenses. * Hire, train, mentor, and develop a high-performing team focused on exceeding guest expectations. * Foster a diverse, inclusive, and positive workplace culture aligned with The Abbey and First Hospitality values. * Lead through visibility and example, motivating department leaders and frontline associates. * Maintain communication across departments to ensure availability of tools, supplies, and resources. * Respond quickly and empathetically to guest needs while maintaining professionalism. * Ensure safety, security, and compliance by communicating all emergency and operational procedures. * Serve as the face of the resort by engaging with guests, owners, the community, and internal partners. Success Factors: Experience & Education: * 5+ years of hotel or resort management experience, preferably in a full-service or resort environment. * Sales and revenue management experience or exposure preferred. * Bachelor's degree or equivalent combination of education and experience. Communication & Skills: * Strong verbal and written communication skills with an ability to resolve challenges diplomatically. * Strong administrative and organizational skills; proficiency in Microsoft Office required. About First Hospitality: Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. Our vision is to create value for all through excellence and an openness to doing things differently. We are committed to attracting and retaining a high-performing, diverse workforce where differences are respected and valued. We foster an inclusive work environment built on collaboration, flexibility, and fairness. First Hospitality is an Equal Opportunity Employer.

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The F&B Intern is responsible for preparing grilled food items to perfection. This includes cooking meat, seafood, vegetables, and other grilled items according to the restaurant's recipes and specifications. The intern must work efficiently under pressure, maintain a clean and organized work area, and ensure that all food is cooked safely and to the highest quality standards. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * Proven experience as a grill cook or line cook in a high-volume kitchen environment. * Familiarity with grilling techniques and various cooking methods. * Strong attention to detail and commitment to quality. * Ability to work under pressure in a fast-paced environment. * Excellent time management and organizational skills. * Strong communication and teamwork abilities. * Understanding of food safety and sanitation guidelines. * Knowledge of grilling techniques and meat temperatures. * Ability to stand for long periods and work in a high-heat environment. * Ability to lift and carry heavy items (up to 50 lbs) as needed. ESSENTIAL FUNCTIONS: * Cook and prepare grilled items according to recipes, specifications, and customer requests * Ensure the grill is preheated, clean, and ready for use at the beginning of each shift. * Monitor the temperature of the grill and food to ensure food is cooked safely and to the desired doneness. * Prep and portion ingredients for the grill station, including marinating meats, chopping vegetables, and preparing sauces. * Season and grill food items according to recipes and personal judgment * Ensure that all food items are cooked to the proper temperature and are presented according to the restaurant's standards * Monitor food quality and presentation, adjusting as necessary to meet standards. * Maintain a clean and organized grill station throughout the shift * Ensure that all kitchen equipment is used safely and is in proper working condition. * Follow all safety and sanitation guidelines. * Work closely with other kitchen staff to coordinate cooking times and ensure timely food delivery. * Monitor stock levels and communicate with the kitchen manager to ensure that supplies are reordered as needed. * Properly label and store food items to prevent spoilage and waste. * Ensure that all customer requests and dietary restrictions are accommodated. * Respond promptly and courteously to any special requests or concerns. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. ENVIRONMENT: Indoors with artificial lighting, exposed to high heat temperatures and uneven surfaces. Occasionally exposed to slippery surfaces, loud noises and cold cooler/freezer temperatures.

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: The Bartender will serve drinks and food at the bar to the guests. The bartender should enjoy conversation, live music, and mixing cocktails to customer specifications. The bartender should enjoy working in a fun and fast paced atmosphere and be knowledgeable on a wide range of cocktails and be able to mix them correctly. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Previous bartending experience required Knowledge of basic banquet service Neat, clean person with a strong desire to serve people * Good communication and interpersonal skills * Must have command of the English language * Must be able to work flexible hours, including nights, weekends and holidays * Able to stand for full shift * Complete Serve Safe Responsible Beverage Service training ESSENTIAL FUNCTIONS: * Compose and be knowledgeable of standard drinks and liquors or wines specific to restaurant bar. * Plan and maintain par levels for bar inventory. Prepare daily orders for bar items to maintain pars. * Responsible for cash handling and bank procedures as outlined by the Accounting Department. * Perform accurate bar inventory on the last day of each month or as deemed necessary by the Director of Food and Beverage or the Restaurant Manager. * Responsible for learning suggestive selling techniques and using them during services. * Maintain cleanliness of all workplace areas that apply to the bar. * Maintain perfectly crisp uniform. MARGINAL FUNCTIONS: * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds * Required to perform other tasks and duties as assigned. * Knowledge of software and accomplish necessary tasks on a computer utilizing SMS Teres POS * Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours. ENVIRONMENT: Small outdoor building with constant exposure to the outdoors and hard surface flooring. Can frequently encounter hot temperatures. We are an Equal Opportunity Employer M/F/D/V

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full-service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION:The Catering Sales Manager is responsible for meeting a sales goal for weddings (primarily), however, also sells other non-wedding catering events. Catering Sales Manager then must successfully manage all aspects of event planning and coordination with both external vendors and internal operating departments. Effectively communicate event details to all operating departments via banquet Event Orders, Group Resumes, and regularly scheduled internal meetings. Work with the Director of Catering & Conference Services to ensure administrative duties are being carried out based on schedule of due dates and needs. The Catering Sales Manager is responsible for solicitations of new accounts, and maintaining relationships with existing accounts, to meet and/or exceed all budgeted revenue goals. Focus is on service and soliciting business from markets based on Resort's needs, or in conjunction with corporate general Catering campaigns and initiatives. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE * High school diploma or equivalent. * Four-year college degree, preferably in the hospitality industry or equivalent work experience. * Working knowledge of a hotel. * 1 - 2 years previous experience in the hospitality industry. * CMP certificate desirable, but not necessary. * Requires excellent communication skills, both verbal and written of the English language. * Must possess excellent interpersonal and sales-related skills. * Must have excellent computational and analytical abilities, exceptional organizational skills with keen attention to detail. * Must have strong computer skills and detailed knowledge of various computer programs, including but not limited to Microsoft Word, Excel, and Outlook. * Able to quickly learn and function in the Delphi system. * Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items. * Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up. * Ability to act independently with minimal or no supervision. * Desire to participate as part of a team. ESSENTIAL FUNCTIONS: * Solicit new and existing accounts to meet or exceed budgeted revenue goals through telephone solicitation, outside sales calls, site-inspections, written communication, and on-going innovation in market offerings in conjunction with Director of Catering & Conference Services and Director of Sales & Marketing. * Receive visitors, guests and clients various times of the day and/or evening, any day of the week, including holidays and weekends. * Answer questions and concerns in a timely manner, follow through either to resolution or refer to the appropriate manager. * Prepare accurate correspondence to customers, and maintain internal booking reports and file maintenance (Delphi). Stay current with Delphi and update account data as necessary. * Respond and sell to all telephone and walk-in inquiries. * Follow-up on all function details with Banquet Manager, Executive Chef, Audio-Visual Technicians, Equipment Rentals, etc. * Work with other departments within the hotel to provide quality service to customers both in the pre-planning stage as well as day of event. * Develop/maintain knowledge of market trends, competition and customers. * Produce accurate client BEOs and Group Resumes, and communicate any changes/updates to all resort departments. * Supervise the accurate recording and compiling of information. Correctly retaining records, files and logs in accordance with established procedures. * Recommend profit improvements to Director of Catering & Conference Services. * Attend community/social events and industry meetings. * Accurately forecast catering food, beverage, room rental and miscellaneous revenue within a +/_ 5% * Participate in site-visits, planning meetings and menu tastings as required. * Verify and manage credit information and deposit schedules. * Participate in business review meetings (e.g. Banquet Event Order, Resume). * Participate in Pre/Post-Event meetings. Review estimates and final bills with clients. MARGINAL FUNCTIONS: * Required to perform other tasks and duties as assigned. * Weekly scheduled hours may vary on business needs and may or may not include holidays, weekends and various shifts. * Interact positively and assist with other departments as required. * Respond to any reasonable task as assigned by Director and/or Senior Leadership and/or Executive Team. * Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds ENVIRONMENT: Office setting, hard surfaces with overhead artificial lighting and comfortable regulated ventilation. Property venue touring and event oversight will include both indoor and outdoor venues, and all-weather conditions. We are an Equal Opportunity Employer

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.