Fitness director job description

Arch Amenities Group, the world's leading spa and fitness management firm, is seeking a Fitness Director for The Spa at Trump Chicago in Chicago, IL.

The Fitness Director, will be responsible for the daily operations of the facility including: implementing marketing and sales strategic plans, training and scheduling staff, processing payroll, sales and marketing of memberships, facility management and maintenance, supervising the staff in each area of the facility, ensuring the highest levels of guest satisfaction are attained, and using the ability to lead and motivate staff to achieve goals and exceed guest expectations.
Base salary of $60K plus commissions on Membership and Training Sales.
Responsibilities
• Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Operation Director's approval, forwards recommended changes to the client.
• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair. Maintains a preventative maintenance schedule for exercise equipment.
• Ensures fiscal responsibility through efficient scheduling of department and/or facility and, when necessary, makes changes to stay within budgetary guidelines.
• Maintains a monthly inventory of supplies, equipment, and or products.
• Writes articles or press releases for the facility, when applicable.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Maintains a fully staffed department and/or facility by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate department and/or facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in the MOD schedule.
• Assesses all department and/or facility employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Creates and implements an effective marketing and public relations strategy in a timely manner.
• Conducts new user orientations including an introduction to the fitness center, facilities, services, programs, policies, and procedures.
• Develops member participation and recruitment plans; outlining in detail all promotions, fitness programs, and any expenditures.
• Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
• Conducts personal fitness evaluations and program orientations according to Arch Amenities Group standards and procedures.
• Sets monthly goals for personal training revenue and markets, promotes, sells, and tracks personal training.
• Ensures all employees are current in appropriate certifications
• Maintains quality control of all programs - Arch Amenities Group systems, personal training, and group exercise.
• Establishes tracking procedures for facility use and program participation.
• Ensures all guest fees and class fees are correctly charged.
• Prepares any incident or accident reports and forwards them to the Arch Amenities Group Operations Director.
• Reviews and discusses any client suggestions with the Operations Director.
• Maintains bulletin board(s).
• Additional duties as assigned
Qualifications
• College degree in Physical Education or related field preferred
• Certification from a nationally recognized agency such as ACE, AFFA, ASCM, NSCA, and NSPA
• Current first aid, CPR, and other safety certifications when required by the client
• Minimum of one-year supervisory experience in a health facility setting
• Ability to demonstrate equipment use for exercise training
• Must be able to lift 45-pound weight plates
• Excellent customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Effective leadership skills and strong work ethic
• Proficient in appropriate computer skills and office equipment
• Ability to work nights, weekends, and holidays.
• Awareness of proper body mechanics to prevent injury
• This position required the ability to stand for long periods of time.
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Facility/Job Highlights
Arch Amenities Group is an equal opportunity employer dedicated to maintaining a diverse and inclusive workforce.
We can recommend jobs specifically for you! Click here to get started.

GENERAL SUMMARY OF POSITION

The Assistant General Manager of Fitness is an exempt position whose primary responsibility is the financial success of the fitness program through the on-going creation and/or development of staff, programs, services and facilities. The AGM will provide leadership to the fitness Associates to ensure that member needs are met and that the experience delivered surpasses expectations. The AGM will be required on a daily basis to exercise discretion and independent judgment in ensuring that the fitness program is successful and that the Associates are adequately developed.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Management

Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company polices and directives
Performs timely performance evaluations on Associates.
Compiles comprehensive reports regarding performance of Associates.
Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
Oversee day-to-day Fitness operations run smoothly and efficiently through a visible management presence and leadership.
Process, review and submit payroll for all Fitness Associates
Act as club and/or regional Manager on Duty, as required

Fitness Operations Management

Ensure safety and security through monitoring of facilities, equipment, and operational systems
Regular inspections of the fitness area to ensure a clean, organized, safe, and well maintained facility; coordinate fitness repairs and maintenance
Manage fitness operations including personal training, group exercise, yoga, Pilates, and fitness programs
Fitness operations including customer service, communication, marketing, purchasing, supplying, budgeting, financial analysis, staffing, training, staff development and supervision
Participate in the Manager on Duty program

Financial Accountability

Manage financial performance of the Fitness program through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention
Track, report and analyze the details of financial operation
Prepare and implement action plans to meet or exceed monthly financial goals
Assist club management in development of annual operating and capital budgets, as well as long term growth strategy
Review applicable financial statements and reports

Communication and Relationships

Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests.
Promote harmonious relations among members, staff, vendors, and the community at-large.
Communicate timely and follow up, as appropriate.
Active participation in required events, required programs, required meetings and required trainings.

Corporate Goals & Objectives

Promote the company's safety goals and actively work towards ensuring a safe working environment.
Interpret and ensure compliance with company policies and procedures.
Actively further Fitness objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
Make professional development a consistent priority.
Active participation in events, programs, meetings and training
OTHER JOB FUNCTIONS
Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
Requirements:

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

Policies and Regulations - Knowledge of company polices, federal, state and local laws, government regulations and agency rules that pertain to properties managed.
Management of Personnel Resources - Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work.
Management of Financial Resources - Basic knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.
Computer - Ability to develop and maintain computer records in MS Office programs such as Word, Excel, Outlook and other software required by TBCC and regulatory agencies. Ability to utilize spa software programs.

EXPERIENCE & EDUCTION

Bachelor's degree in health related field
Current personal training certification (ACSM, NASM, or NSCA)
Previous fitness operations managerial experience including revenue generation, expense control, planning and the ability to develop and implement operational systems
Demonstrated ability to support and develop diverse environment
At least 2 years experience in personnel supervision, training, and evaluation

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone and email.
The location of the position changes frequently from indoors to outdoors as site visits are necessary. However, extreme environmental conditions do not exist.
It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
It is necessary to adapt to a frequently changing environment.
Sitting and standing is as needed.
Use of hands to finger, handle or feel objects, tools or controls, and reach with hands and arms.
Occasional lift and/ or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
It is necessary for the position to travel independently to property locations on a regular basis.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer
The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

Total Comp: 55k-65k

Summary Objective: The Assistant Fitness Director is at the forefront of all New Member Orientation and Fitness Sales in each club location. The Assistant Fitness Director manages the New Member Orientation process, assigning sessions to Personal Trainers as appropriate, to ensure all members receive a welcoming experience. The Assistant Fitness Director engages with new and existing members to safely and effectively help members achieve their fitness goals through US Fitness Programs and Services that appropriately meet the needs of those members.

Essential Functions:

• Deliver the Ultimate Fitness Experience to every member, every time
• Schedule and conduct new member orientation, pre-exercise biometrics and goal evaluations
• Execute exercise programs for a wide variety of members
• Orient new members to facilities, introduce them to fitness, and provide a meaningful entry point to all training opportunities
• Convert Smart Start experiences into fitness sessions
• Sell personal training and meet all personal training performance goals

Job Responsibilities:

• Create safe and effective exercise programs
• Keep accurate and detailed records of program progress
• Qualify leads using the Exercise Readiness Questionnaire and Member Profile
• Daily consistent management of all personal training sales leads and confirmation that lead follow-ups are completed daily
• Daily consistent management of lead tracking and reporting through accurate use of established reports and SOP's
• Maintain personal training clients
• Train members and deliver personal training sessions that exceed US Fitness standards
• Attend all Personal Training Meetings and Audit Meetings as set by club and regional management
• Work early morning, evening, and weekend hours as scheduled and ensure that club is able to conduct new member orientation and assessment sessions as necessary during those times
• Understand and follow employee standards of conduct and ethics
• Understand and uphold club building, facilities, service, program, and emergency procedures
• Complete all in-house training as assigned
• Act as Manager on Duty when necessary
• Assume other duties as assigned

Required Knowledge, Skills, & Abilities:

• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Ability to motivate and nurture others
• Outwardly facing professional appearance
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Ability to manage team members effectively
• Demonstrated selling skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Ability to handle challenging customer experiences with patience, tact, and professionalism
• Understanding of basic cash procedures
• Basic computer skills

Required Experience, Education, & Certifications:

• Nationally recognized personal training certification from a US Fitness accepted provider required
• CPR/AED certification required
• Participate in professional development and continuing education opportunities in order to maintain national certification as established with Fitness Director

Physical Activities, Physical Requirements, Visual Acuity & Working Conditions:

Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Bending legs at knee to come to a rest on knee or knees.
• Bending the body downward and forward by bending leg and spine.
• Moving about on hands and knees or hands and feet.
• Extending hand(s) and arm(s) in any direction.
• Particularly for sustained periods of time.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Applying pressure to an object with the fingers and palm.
• Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.
• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

EEO is the LAW

EEO is the LAW Supplement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)