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Fulfillment coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical fulfillment coordinator skills. We ranked the top skills for fulfillment coordinators based on the percentage of resumes they appeared on. For example, 19.9% of fulfillment coordinator resumes contained logistics as a skill. Continue reading to find out what skills a fulfillment coordinator needs to be successful in the workplace.

15 fulfillment coordinator skills for your resume and career

1. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how fulfillment coordinators use logistics:
  • Developed and maintained good working relationships with business associates when ordering placement parts for logistics equipment.
  • Provided Logistics support to multi-million dollar Professional Services projects.

2. Quality Customer Service

Here's how fulfillment coordinators use quality customer service:
  • Function as National Accounts Coordinator, consistently ensuring delivery of quality customer service vital to sustaining and growing accounts.
  • Demonstrate strong communication skills and knowledge of company policy and procedures while providing quality customer service.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how fulfillment coordinators use phone calls:
  • Received phone calls from customers who were placing orders.
  • Answered emergency telephone calls and dispatched rescuers to incidents.

4. Customer Inquiries

Here's how fulfillment coordinators use customer inquiries:
  • Respond to customer inquiries via phone and email regarding status of shipments, quotations, and general inquiries.
  • Managed renewal program and assisted off-site offices with customer inquiries, claims and orders.

5. Purchase Orders

Here's how fulfillment coordinators use purchase orders:
  • Received and processed customer purchase orders.
  • Prepared, distributed and followed-up with in-depth quotes, sales orders, purchase orders and invoicing for rough terrain equipment.

6. Order Fulfillment

Here's how fulfillment coordinators use order fulfillment:
  • Provided coaching documentation to cross-functional areas associated with the work order non- compliance and customer impacting order fulfillment.
  • Support IT activities relevant to order fulfillment and Inventory-Materials functions.

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7. Order Management

Here's how fulfillment coordinators use order management:
  • Prepare routine weekly/monthly order management reports as required.
  • Served as the main liaison between Manufacturing, Sales Order Management, Procurement, Traffic, Quality and Outsource Suppliers.

8. Customer Orders

Here's how fulfillment coordinators use customer orders:
  • Enter customer orders into company operating system.
  • Filled customer orders in accordance with specifications on pick and packing lists, and managed finished goods cycle counting inventory.

9. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how fulfillment coordinators use order entry:
  • Utilized SAP computer system for order entry, follow-up, quote tracking, invoicing and shipping releases.
  • Established and enter orders and run counts on Sales Order Entry.

10. On-Time Delivery

On-Time Delivery, or OTD, is a metric that measures the rate at which finished goods and deliveries are completed on time. This rate is measured by the overall number of units shipped within a specified time frame agreed upon by the consumer and supplier. On-Time Delivery allows suppliers' compliance with delivery deadlines, and hence their consistency, to be assessed using a continuous and collaborative development approach.

Here's how fulfillment coordinators use on-time delivery:
  • Secured and prepared import/export documents adhering to domestic and international regulations and ensured on-time delivery of the documents to customers.
  • Maintained excellent relationships with multiple domestic and international freight carriers and coordinated with customs brokers to ensure on-time delivery.

11. Fed-Ex

Here's how fulfillment coordinators use fed-ex:
  • Track and find all missing orders using FED-EX and UPS tracking sites.
  • Ship all orders through FED-EX and UPS using Sterling system.

12. LTL

Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.

Here's how fulfillment coordinators use ltl:
  • Assisted shipper with LTL shipments.
  • Scheduled raw material pick up, LTL pick up and any communication and support of drivers, brokers & purchasing agent.

13. Inventory Control

Here's how fulfillment coordinators use inventory control:
  • Created weekly and monthly reports on sales, ad response and inventory to facilitate inventory control.
  • Managed inventory control within my department including accurate receiving, shipping, and cycle counting.

14. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how fulfillment coordinators use erp:
  • Trained end users on using the ERP system properly and to utilize it's functionality.
  • Purchased all materials needed for $12 Million for Installation, Inspection, and Service using Timberline ERP System.

15. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how fulfillment coordinators use sales orders:
  • Processed recurring membership orders and new sales orders using specially designed database.
  • Review and process sales orders from our existing client base along with new sales generated by the Sales Team.
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List of fulfillment coordinator skills to add to your resume

Fulfillment coordinator skills

The most important skills for a fulfillment coordinator resume and required skills for a fulfillment coordinator to have include:

  • Logistics
  • Quality Customer Service
  • Phone Calls
  • Customer Inquiries
  • Purchase Orders
  • Order Fulfillment
  • Order Management
  • Customer Orders
  • Order Entry
  • On-Time Delivery
  • Fed-Ex
  • LTL
  • Inventory Control
  • ERP
  • Sales Orders
  • Customer Support
  • Inventory Management
  • USPS
  • EDI
  • Cycle Counts
  • MRP
  • Customer Accounts
  • RMA
  • Troubleshoot
  • Computer System
  • WIP
  • Ship Dates
  • Process Improvement
  • Customer Issues
  • Account Management
  • Trade Shows
  • HR
  • Quality Standards
  • ISO
  • QuickBooks
  • Open Orders
  • Physical Inventory
  • Inventory Reports
  • Problem Resolution
  • UPS Worldship
  • VIP
  • Business Development

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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