Warehouse Attendant/Driver
Gem Plumbing job in Lincoln, RI
Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Responsibilities
* Prepare and complete orders for delivery and or pickup according to schedule
* Receive and process warehouse inventory with forklift or pallet jack
* Deliver inventory/materials to job sites as needed
* Keep a clean and safe working environment and optimize space utilization
* Cycle audit inventory for accuracy
* General warehouse cleaning/maintenance
Qualifications
* High school diploma or equivalent
* A minimum of 1-2 years of warehouse experience preferred
* Must be able to lift 50 lbs or more
* High degree of accuracy and dependability along with being a positive team member
* Knowledge of Plumbing, Heating, Electrical, and HVAC a plus!
Licensed Electrician
Gem Plumbing job in Raynham, MA
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Position Summary:
The essential function of the Electrician is to provide the service, repair, maintenance, and installation of products primarily to residential customers. The Licensed Electrician utilizes customer service training to educate and assist customers in choosing services, products and finance options.
Essential Job Duties:
* Assemble, install, test, and maintain electrical wiring, equipment, appliances, apparatus, and fixtures
* Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
* Connect wires to circuit breakers, transformers, or other components
* Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes
* Advise management on whether continued operation of equipment could be hazardous.
* Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system
* Maintain current electrician's license or identification card to meet governmental regulations
* Plan layout and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes
* Direct and train workers to install, maintain, or repair electrical wiring, equipment, and fixtures
* Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes
* Price jobs and calculate time to perform work
* Complete necessary paperwork for work performed
* Calculate the cost of service for the customer and collect payment
Supervisory Responsibilities:
The Licensed Electrician will be required to train and work one-on-one with Electrical apprentices.
Knowledge, Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
* Must Hold Electrical Master or Journeyman license
* Completed High School Diploma or equivalent
* Must have completed a minimum of 4 years of trade school in Electrical
* Must be willing to participate in technical continuing education
* Minimum of 4 years of related work experience is preferred
* Must have and maintain a valid driver's license with safe driving history
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
* Medical, Dental, and Vision Insurance
* 401K Plan with Company Match
* Holiday Pay
* Long Term Disability
* Company Paid Life Insurance
* Flexible Spending Account
* Great Company Culture
* Company iPhone & iPad
* Company Provided Vehicle with Fuel Package
Additional Perks:
* Fitted and Customized Company Uniforms
* Continuous and extensive training and development
Sign On Bonus:
* Must have a RI or MA Journeyman or Master license to qualify for the Sign On Bonus
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Residential HVAC Service Manager
Gem Plumbing job in Lincoln, RI
As an Residential HVAC Service Manager, you will oversee HVAC operations to ensure high-quality service delivery. This role is crucial for maintaining our commitment to excellence and customer satisfaction while leading a skilled team in a dynamic work environment.
Essential Job Functions
All essential job functions are to adhere to "The Company" standards.
* Team Leadership:
* Hire, train, and supervise department staff.
* Provide guidance, coaching, and support to team members.
* Set performance targets and conduct regular performance evaluations.
* Monitor project progress and address any issues or delays.
* Budget Management:
* Monitor financial performance and manage the department's budget accordingly.
* Monitor expenses, labor hours and revenue, making adjustments as needed.
* Identify opportunities for cost savings or revenue growth.
* Customer Service:
* Ensure excellent customer service and satisfaction.
* Handle customer inquiries, complaints, and escalations as needed.
* Adhere to The Company's customer service standards and protocols.
* Continuous Improvement & Compliance:
* Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction.
* Stay updated on industry trends, technologies, and best practices.
* Collaborating with other departments.
* Ensure that all service activities comply with relevant laws, regulations, and safety standards.
* Follow and maintain "The Company" safety protocols.
* Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs.
* Strategic Initiatives:
* Analyze market trends and competitor activities to identify business opportunities
* Utilize data analytics to monitor key performance indicators (KPIs), track progress, and provide regular reports to executive management
* Identify and analyze cost drivers and trends impacting profitability of your department
* Provide reports on department performance for upper management, as requested/needed.
* Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly.
* Project Planning:
* Collaborate with sales and customer service and/or coordinator teams to understand project requirements.
* Create detailed installation plans, including timelines, resource allocation, and budget estimates.
* Ensure all necessary equipment, materials, and resources are available for each project.
* Other Job Duties:
* Perform any other duties as required or assigned by direct supervisor or upper management.
Required Skills and Experience
* Bachelor's Degree or equivalent years of experience in the trade industry
* 7-10 years of experience in the trade industry
* Strong knowledge of systems, local codes, and best practices.
* Proficiency in project management methodologies, including planning, budgeting, and resource allocation.
* Excellent leadership, communication, and negotiation skills.
* Problem-solving and decision-making abilities.
* Familiarity with safety standards and regulations.
Working Conditions
Environment
* Primarily work in the field monitoring job progress, with occasional office work.
* The noise level in the work environment is usually moderate.
* Evening and/or early morning, and/or weekend and holiday hours periodically.
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
* While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
* Ability to speak concisely and effectively communicate
* Be able to communicate using a computer and phone/smart device
* Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
* May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
* Carrying supplies, up to 75 lbs.
Sign On Bonus
* Must have a RI, MA or CT Journeyman or Master license to qualify for the $10,000 Sign On Bonus!!!
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Coordinator
Gem Plumbing job in Lincoln, RI
As a Coordinator for GEM, you will play a pivotal role in supporting daily operations by scheduling technicians, handling customer inquiries, and ensuring smooth service delivery. This role requires strong organizational skills, attention to detail, and a customer-focused mindset. The Service Coordinator will assist in administrative and operational tasks to support the team and maintain a high level of customer satisfaction.
Essential Job Functions
* Scheduling & Coordination
* Schedule service appointments, installations, and maintenance visits for technicians.
* Adjust schedules in real-time for cancellations, emergencies, or other changes.
* Assist in reviewing and updating timecards for accuracy.
* Customer Service
* Serve as a primary point of contact for customer inquiries and service requests.
* Address and resolve customer concerns promptly and professionally.
* Maintain accurate and up-to-date customer records.
* Operational Support
* Working closely with the Service Manager, assist in the development and implementation of business strategies and initiatives
* Collaborate with the service coordination team and the service manager to ensure seamless service delivery.
* Provide general administrative support to the department.
* Prepare and distribute reports as needed.
* Other duties as assigned
Required Skills and Experience
* Excellent interpersonal and communication skills, with the ability to interact professionally with customers and team members.
* Strong organizational abilities to manage schedules, service calls, and customer records effectively.
* Customer-focused approach, with a commitment to providing outstanding customer service.
* Proficiency in using scheduling software, CRMs, and other relevant tools.
* Analytical skills to monitor service metrics and identify areas for improvement.
* Experience in coordinating and organizing tasks to meet deadlines efficiently.
* Ability to work independently while effectively collaborating with cross-functional teams.
* Adaptability to prioritize tasks and thrive in a fast-paced, dynamic environment.
Working Conditions
Environment
* Office environment with occasional interruptions
* The noise level in the work environment is usually moderate
* Evening and/or early morning, and/or weekend/Holiday hours periodically
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
* While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
* Ability to speak concisely and effectively communicate
* Be able to communicate using a computer and phone/smart device
* Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
* May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
* Carrying supplies, up to 25 lbs.
Drain Cleaner
Gem Plumbing & Heating job in Lincoln, RI
Job DescriptionDon't let your career go down the DRAIN! Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see drain cleaning as both an art and a trade.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!Responsibilities
Install, repair, and replace septic systems, sewer lines, or related structures
Diagnose clogs, sewer smells, and basic plumbing issues.
Prepare and keep records of jobs completed, maintenance, and repair work
Adhere to codes, OSHA standards, and safety and handbook policies.
Provide world-class customer service to our customers on a daily basis
Arrive on time to all jobs ready to work and with a positive attitude
Attend company meetings as necessary
Qualifications
5 years of of commercial or residential drain cleaning experience
5 years with Drain and Camera equipment
Experience in all areas of drain cleaning
Jet operating experience preferred
Excavation license preferred
Excellent customer service skills
Strong communication skills
Work well in a team environment
Must be able to work on-call and weekend hours
Benefits & Perks
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Fitted and Customized Company Uniforms
Company IPhone & IPad
Company Provided Vehicle with Fuel Package
Continuous and extensive training and development
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
HVAC Service Technician - Residential
Gem Plumbing & Heating job in West Yarmouth, MA
Job Description
Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see plumbing as both an art and a trade.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job - make this career move and apply today!
As the HVAC Technician (RES Service), you will repair, maintain, and replace all HVAC equipment for the benefit of our customers. This position is full time with benefits.
Responsibilities
Install, repair, and replace various HVAC systems sometimes in confined or high places
Provide world-class customer service to our customers on a daily basis
Complete paperwork in a timely and efficient manner
Maintain clean work area
Work closely with all other workers and supervisors while maintaining a polite, professional attitude
Arrive on time to all jobs ready to work
Attend company meetings as necessary
Adhere to all safety and handbook policies
Qualifications
Possess a RI or MA Journeyman or Master License
Prior HVAC Service experience is preferred - Residential experience!
Excellent customer service and communication skills
Strong organizational skills
Must be able to work on-call and weekend hours
Benefits
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
Sign On Bonus
Must have a RI, MA or CT Journeyman or Master license to qualify for the Sign On Bonus of $5,000!
Additional Perks
Fitted and Customized Company Uniforms
Continuous and extensive training and development
GEM is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Service Plumber
Gem Plumbing & Heating job in Raynham, MA
Job Description
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Overview:
As a Service Plumber, you will work within our residential plumbing department. This position is full time and will require travel within the RI, MA, CT area.
Responsibilities:
Install, repair, and replace various residential Plumbing systems, sometimes in confined or high places
Provide world-class customer service to our customers on a daily basis
Complete paperwork in a timely and efficient manner
Maintain clean work area
Work closely with all other workers and supervisors while maintaining a polite, professional attitude
Arrive on time to all jobs ready to work
Attend company meetings as necessary
Adhere to all safety and handbook policies
Qualifications:
Holds a Journeyman or Master Plumber license
Must have prior residential or commercial experience
Excellent customer service and communication skills
Strong organizational skills
Must be able to work on-call and weekend hours
Benefits & Perks:
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Fitted and Customized Company Uniforms
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
Continuous and extensive training and development
Sign On Bonus:
Must have a Journeyman or Master Plumber license to qualify for the Sign On Bonus $5K!!!
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Sheet Metal Technician (Construction)
Gem Plumbing job in Lincoln, RI
As a Lead Technician (Sheetmetal) , you will be a key member of our technical team, bringing your expertise to the installation, maintenance, and repair and/or replacement of systems. This role requires a high level of skill, knowledge, and a commitment to delivering exceptional service in the industry.
Essential Job Functions
* Installation and Maintenance:
* Install, inspect, maintain, and repair systems according to specifications and codes.
* Collaborate with team members to ensure accurate and efficient completion of projects.
* Reassemble and test equipment following repairs.
* Technical Expertise:
* Stay updated on industry advancements, technologies, and best practices.
* Demonstrate proficiency in diagnosing malfunctioning and troubleshooting systems using hand tools and testing equipment to locate the cause of a breakdown and correct the problem.
* Adjust or replace worn or defective mechanisms and parts, and reassemble repaired systems.
* Quality Assurance:
* Ensure that all work meets regulatory standards, safety protocols, and company service system guidelines.
* Conduct quality inspections and implement corrective actions as needed.
* Calculate the cost of service for the customer using flat rate price book and handle money collection from customer.
* Read blueprints to determine location, size, capacity, and type of components needed to complete the job.
* Documentation:
* Maintain accurate records of work performed, including parts used, time spent, and any additional relevant information.
* Record and report all faults, deficiencies, and other unusual occurrences, as well as the time and materials expended on work orders.
* Provide detailed reports to supervisors and clients as required.
* Collaboration:
* Work closely with other team members, including apprentices and technicians, to achieve project goals.
* Communicate effectively with supervisors, project managers, and clients.
* Receive calls from dispatch and respond to customer service calls.
* Safety Compliance:
* Adhere to safety protocols and guidelines to create a secure work environment.
* Participate in safety training sessions and contribute to a safety-conscious culture.
* Use trade specific tools in a safe manner.
* Continuous Learning:
* Pursue ongoing education and training opportunities to enhance skills and stay abreast of industry developments.
Required Skills and Experience
* High school diploma or equivalent is required
* Refrigeration/Sheetmetal/Pipefitter license
* Must be enrolled in or completed required trade school as required by state apprentice regulations
* A minimum of 2 - 3 years of related work experience including hands on training and work in the trade is preferred but not required
* Strong analytical and problem-solving abilities to address complex issues in the field.
* Familiarity with local and national codes and regulations.
* Must have valid driver's license
* Must be authorized to work in the United States
Working Conditions
Environment
* The noise level in the work environment is usually moderate to loud
* Evening and/or early morning, and/or weekend/holiday hours periodically
* Will work both indoors and outdoors in various climate conditions ranging from very cold to very hot and humid
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
* Ability to speak concisely and effectively communicate
* Be able to communicate using a computer and phone/smart device
* Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
* May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
* Carrying supplies, up to 75 lbs.
Warehouse Attendant
Gem Plumbing & Heating job in Lincoln, RI
Job DescriptionHere at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Responsibilities
Prepare and complete orders for delivery and or pickup according to schedule
Receive and process warehouse inventory with forklift or pallet jack
Deliver inventory/materials to job sites as needed
Keep a clean and safe working environment and optimize space utilization
Cycle audit inventory for accuracy
General warehouse cleaning/maintenance
Qualifications
High school diploma or equivalent
A minimum of 1-2 years of warehouse experience preferred
Must be able to lift 50 lbs or more
High degree of accuracy and dependability along with being a positive team member
Knowledge of Plumbing, Heating, Electrical, and HVAC a plus!
Residential HVAC Service Manager
Gem Plumbing & Heating job in Lincoln, RI
Job Description
As an Residential HVAC Service Manager, you will oversee HVAC operations to ensure high-quality service delivery. This role is crucial for maintaining our commitment to excellence and customer satisfaction while leading a skilled team in a dynamic work environment.
Essential Job Functions
All essential job functions are to adhere to "The Company" standards.
Team Leadership:
Hire, train, and supervise department staff.
Provide guidance, coaching, and support to team members.
Set performance targets and conduct regular performance evaluations.
Monitor project progress and address any issues or delays.
Budget Management:
Monitor financial performance and manage the department's budget accordingly.
Monitor expenses, labor hours and revenue, making adjustments as needed.
Identify opportunities for cost savings or revenue growth.
Customer Service:
Ensure excellent customer service and satisfaction.
Handle customer inquiries, complaints, and escalations as needed.
Adhere to The Company's customer service standards and protocols.
Continuous Improvement & Compliance:
Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction.
Stay updated on industry trends, technologies, and best practices.
Collaborating with other departments.
Ensure that all service activities comply with relevant laws, regulations, and safety standards.
Follow and maintain "The Company" safety protocols.
Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs.
Strategic Initiatives:
Analyze market trends and competitor activities to identify business opportunities
Utilize data analytics to monitor key performance indicators (KPIs), track progress, and provide regular reports to executive management
Identify and analyze cost drivers and trends impacting profitability of your department
Provide reports on department performance for upper management, as requested/needed.
Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly.
Project Planning:
Collaborate with sales and customer service and/or coordinator teams to understand project requirements.
Create detailed installation plans, including timelines, resource allocation, and budget estimates.
Ensure all necessary equipment, materials, and resources are available for each project.
Other Job Duties:
Perform any other duties as required or assigned by direct supervisor or upper management.
Required Skills and Experience
Bachelor's Degree or equivalent years of experience in the trade industry
7-10 years of experience in the trade industry
Strong knowledge of systems, local codes, and best practices.
Proficiency in project management methodologies, including planning, budgeting, and resource allocation.
Excellent leadership, communication, and negotiation skills.
Problem-solving and decision-making abilities.
Familiarity with safety standards and regulations.
Working Conditions
Environment
Primarily work in the field monitoring job progress, with occasional office work.
The noise level in the work environment is usually moderate.
Evening and/or early morning, and/or weekend and holiday hours periodically.
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 75 lbs.
Sign On Bonus
Must have a RI, MA or CT Journeyman or Master license to qualify for the $10,000 Sign On Bonus!!!
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Coordinator
Gem Plumbing & Heating job in Lincoln, RI
Job Description
As a Coordinator for GEM, you will play a pivotal role in supporting daily operations by scheduling technicians, handling customer inquiries, and ensuring smooth service delivery. This role requires strong organizational skills, attention to detail, and a customer-focused mindset. The Service Coordinator will assist in administrative and operational tasks to support the team and maintain a high level of customer satisfaction.
Essential Job Functions
Scheduling & Coordination
Schedule service appointments, installations, and maintenance visits for technicians.
Adjust schedules in real-time for cancellations, emergencies, or other changes.
Assist in reviewing and updating timecards for accuracy.
Customer Service
Serve as a primary point of contact for customer inquiries and service requests.
Address and resolve customer concerns promptly and professionally.
Maintain accurate and up-to-date customer records.
Operational Support
Working closely with the Service Manager, assist in the development and implementation of business strategies and initiatives
Collaborate with the service coordination team and the service manager to ensure seamless service delivery.
Provide general administrative support to the department.
Prepare and distribute reports as needed.
Other duties as assigned
Required Skills and Experience
Excellent interpersonal and communication skills, with the ability to interact professionally with customers and team members.
Strong organizational abilities to manage schedules, service calls, and customer records effectively.
Customer-focused approach, with a commitment to providing outstanding customer service.
Proficiency in using scheduling software, CRMs, and other relevant tools.
Analytical skills to monitor service metrics and identify areas for improvement.
Experience in coordinating and organizing tasks to meet deadlines efficiently.
Ability to work independently while effectively collaborating with cross-functional teams.
Adaptability to prioritize tasks and thrive in a fast-paced, dynamic environment.
Working Conditions
Environment
Office environment with occasional interruptions
The noise level in the work environment is usually moderate
Evening and/or early morning, and/or weekend/Holiday hours periodically
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 25 lbs.
E1 Electrician- CT
Gem Plumbing & Heating job in Danielson, CT
Job Description
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Position Summary:
The essential function of the Electrician is to provide the service, repair, maintenance, and installation of products primarily to residential customers. The Licensed Electrician utilizes customer service training to educate and assist customers in choosing services, products and finance options. Work locations will be in RI and MA.
Essential Job Duties:
Assemble, install, test, and maintain electrical wiring, equipment, appliances, apparatus, and fixtures
Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
Connect wires to circuit breakers, transformers, or other components
Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes
Advise management on whether continued operation of equipment could be hazardous.
Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system
Maintain current electrician's license or identification card to meet governmental regulations
Plan layout and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes
Direct and train workers to install, maintain, or repair electrical wiring, equipment, and fixtures
Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes
Price jobs and calculate time to perform work
Complete necessary paperwork for work performed
Calculate the cost of service for the customer and collect payment
Supervisory Responsibilities:
The Licensed Electrician will be required to train and work one-on-one with Electrical apprentices.
Knowledge, Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Must Hold Electrical Master or Journeyman license - $5,000K Sign on Bonus!
Completed High School Diploma or equivalent
Must have completed a minimum of 4 years of trade school in Electrical
Must be willing to participate in technical continuing education
Minimum of 4 years of related work experience is preferred
Must have and maintain a valid driver's license with safe driving history
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
$1,200 per month incentive for E1 License
Additional Perks:
Fitted and Customized Company Uniforms
Continuous and extensive training and development
Sign On Bonus:
Must have a E1 or E2 license to qualify for the Sign On Bonus - $5,000!
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
HVAC Service Technician - Residential
Gem Plumbing job in Lincoln, RI
Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see plumbing as both an art and a trade.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job - make this career move and apply today!
As the HVAC Technician (Res Service), you will repair, maintain, and replace all HVAC equipment for the benefit of our customers. This position is full time with benefits.
Responsibilities
* Install, repair, and replace various HVAC systems sometimes in confined or high places
* Provide world-class customer service to our customers on a daily basis
* Complete paperwork in a timely and efficient manner
* Maintain clean work area
* Work closely with all other workers and supervisors while maintaining a polite, professional attitude
* Arrive on time to all jobs ready to work
* Attend company meetings as necessary
* Adhere to all safety and handbook policies
Qualifications
* Possess a RI or MA Journeyman License - Up to $5K Sign on Bonus!
* Prior Commercial service experience
* Excellent customer service and communication skills
* Strong organizational skills
* Must be able to work on-call and weekend hours
Benefits
* Medical, Dental, and Vision Insurance
* 401K Plan with Company Match
* Holiday Pay
* Long Term Disability
* Company Paid Life Insurance
* Flexible Spending Account
* Great Company Culture
* Company iPhone & iPad
* Company Provided Vehicle with Fuel Package
Sign On Bonus
* Must have a RI, MA or CT Journeyman or Master license to qualify for the Sign On Bonus
Additional Perks
* Fitted and Customized Company Uniforms
* Continuous and extensive training and development
GEM is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Residential Service Plumber
Gem Plumbing & Heating job in Raynham, MA
Job Description
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Overview:
As a Residential Service Plumber, you will work within our residential plumbing department. This position is full time and will require travel within the MA area.
Responsibilities:
Install, repair, and replace various residential Plumbing systems, sometimes in confined or high places
Provide world-class customer service to our customers on a daily basis
Complete paperwork in a timely and efficient manner
Maintain clean work area
Work closely with all other workers and supervisors while maintaining a polite, professional attitude
Arrive on time to all jobs ready to work
Attend company meetings as necessary
Adhere to all safety and handbook policies
Qualifications:
Holds a Journeyman or Master Plumber license
Must have prior residential or commercial experience
Excellent customer service and communication skills
Strong organizational skills
Must be able to work on-call and weekend hours
Benefits & Perks:
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Fitted and Customized Company Uniforms
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
Continuous and extensive training and development
Sign On Bonus:
Must have a Journeyman or Master Plumber license to qualify for the Sign On Bonus !!
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Licensed Electrician
Gem Plumbing & Heating job in Raynham, MA
Job Description
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Position Summary:
The essential function of the Electrician is to provide the service, repair, maintenance, and installation of products primarily to residential customers. The Licensed Electrician utilizes customer service training to educate and assist customers in choosing services, products and finance options.
Essential Job Duties:
Assemble, install, test, and maintain electrical wiring, equipment, appliances, apparatus, and fixtures
Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
Connect wires to circuit breakers, transformers, or other components
Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes
Advise management on whether continued operation of equipment could be hazardous.
Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system
Maintain current electrician's license or identification card to meet governmental regulations
Plan layout and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes
Direct and train workers to install, maintain, or repair electrical wiring, equipment, and fixtures
Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes
Price jobs and calculate time to perform work
Complete necessary paperwork for work performed
Calculate the cost of service for the customer and collect payment
Supervisory Responsibilities:
The Licensed Electrician will be required to train and work one-on-one with Electrical apprentices.
Knowledge, Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Must Hold Electrical Master or Journeyman license
Completed High School Diploma or equivalent
Must have completed a minimum of 4 years of trade school in Electrical
Must be willing to participate in technical continuing education
Minimum of 4 years of related work experience is preferred
Must have and maintain a valid driver's license with safe driving history
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
Additional Perks:
Fitted and Customized Company Uniforms
Continuous and extensive training and development
Sign On Bonus:
Must have a RI or MA Journeyman or Master license to qualify for the Sign On Bonus
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
HVAC Service Technician - Commercial
Gem Plumbing job in Lincoln, RI
Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see plumbing as both an art and a trade.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job - make this career move and apply today!
As the HVAC Technician (Commercial Service), you will repair, maintain, and replace all HVAC equipment for the benefit of our customers. This position is full time with benefits. This position will report to our Carmines location in Danbury, CT.
Responsibilities
* Install, repair, and replace various HVAC systems sometimes in confined or high places
* Provide world-class customer service to our customers on a daily basis
* Complete paperwork in a timely and efficient manner
* Maintain clean work area
* Work closely with all other workers and supervisors while maintaining a polite, professional attitude
* Arrive on time to all jobs ready to work
* Attend company meetings as necessary
* Adhere to all safety and handbook policies
Qualifications
* Possess a RI or MA Journeyman or Master License - Up to $5K Sign On Bonus
* Prior Commercial service experience
* Excellent customer service and communication skills
* Strong organizational skills
* Must be able to work on-call and weekend hours
Benefits
* Medical, Dental, and Vision Insurance
* 401K Plan with Company Match
* Holiday Pay
* Long Term Disability
* Company Paid Life Insurance
* Flexible Spending Account
* Great Company Culture
* Company iPhone & iPad
* Company Provided Vehicle with Fuel Package
Sign On Bonus
* Must have a RI, MA or CT Journeyman or Master license
Additional Perks
* Fitted and Customized Company Uniforms
* Continuous and extensive training and development
GEM is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
HVAC Service Technician - Residential
Gem Plumbing & Heating job in Lincoln, RI
Job Description
Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see plumbing as both an art and a trade.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job - make this career move and apply today!
As the HVAC Technician (Res Service), you will repair, maintain, and replace all HVAC equipment for the benefit of our customers. This position is full time with benefits.
Responsibilities
Install, repair, and replace various HVAC systems sometimes in confined or high places
Provide world-class customer service to our customers on a daily basis
Complete paperwork in a timely and efficient manner
Maintain clean work area
Work closely with all other workers and supervisors while maintaining a polite, professional attitude
Arrive on time to all jobs ready to work
Attend company meetings as necessary
Adhere to all safety and handbook policies
Qualifications
Possess a RI or MA Journeyman License - Up to $5K Sign on Bonus!
Prior Commercial service experience
Excellent customer service and communication skills
Strong organizational skills
Must be able to work on-call and weekend hours
Benefits
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
Sign On Bonus
Must have a RI, MA or CT Journeyman or Master license to qualify for the Sign On Bonus
Additional Perks
Fitted and Customized Company Uniforms
Continuous and extensive training and development
GEM is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Licensed Electrician
Gem Plumbing & Heating job in Lincoln, RI
Job Description
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Position Summary:
The essential function of the Electrician is to provide the service, repair, maintenance, and installation of products primarily to residential customers. The Licensed Electrician utilizes customer service training to educate and assist customers in choosing services, products and finance options.
Essential Job Duties:
Assemble, install, test, and maintain electrical wiring, equipment, appliances, apparatus, and fixtures
Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
Connect wires to circuit breakers, transformers, or other components
Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes
Advise management on whether continued operation of equipment could be hazardous.
Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system
Maintain current electrician's license or identification card to meet governmental regulations
Plan layout and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes
Direct and train workers to install, maintain, or repair electrical wiring, equipment, and fixtures
Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes
Price jobs and calculate time to perform work
Complete necessary paperwork for work performed
Calculate the cost of service for the customer and collect payment
Supervisory Responsibilities:
The Licensed Electrician will be required to train and work one-on-one with Electrical apprentices.
Knowledge, Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Must Hold Electrical Master or Journeyman license
Completed High School Diploma or equivalent
Must have completed a minimum of 4 years of trade school in Electrical
Must be willing to participate in technical continuing education
Minimum of 4 years of related work experience is preferred
Must have and maintain a valid driver's license with safe driving history
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
Additional Perks:
Fitted and Customized Company Uniforms
Continuous and extensive training and development
Sign On Bonus:
Must have a RI or MA Journeyman or Master license to qualify for the Sign On Bonus
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
HVAC Service Technician (Res)
Gem Plumbing job in Lincoln, RI
Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see plumbing as both an art and a trade.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job - make this career move and apply today!
As the HVAC Technician (RES Service), you will repair, maintain, and replace all HVAC equipment for the benefit of our customers. This position is full time with benefits.
Responsibilities
* Install, repair, and replace various HVAC systems sometimes in confined or high places
* Provide world-class customer service to our customers on a daily basis
* Complete paperwork in a timely and efficient manner
* Maintain clean work area
* Work closely with all other workers and supervisors while maintaining a polite, professional attitude
* Arrive on time to all jobs ready to work
* Attend company meetings as necessary
* Adhere to all safety and handbook policies
Qualifications
* Possess a RI or MA Journeyman or Master License
* Prior HVAC Service experience is preferred - Residential experience!
* Excellent customer service and communication skills
* Strong organizational skills
* Must be able to work on-call and weekend hours
Benefits
* Medical, Dental, and Vision Insurance
* 401K Plan with Company Match
* Holiday Pay
* Long Term Disability
* Company Paid Life Insurance
* Flexible Spending Account
* Great Company Culture
* Company iPhone & iPad
* Company Provided Vehicle with Fuel Package
Sign On Bonus
* Must have a RI, MA or CT Journeyman or Master license to qualify for the Sign On Bonus of $2,500
Additional Perks
* Fitted and Customized Company Uniforms
* Continuous and extensive training and development
GEM is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
HVAC Service Technician - Construction
Gem Plumbing & Heating job in Lincoln, RI
Job Description
Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see plumbing as both an art and a trade.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job - make this career move and apply today!
As the HVAC Technician (Commercial Service), you will repair, maintain, and replace all HVAC equipment for the benefit of our customers. This position is full time with benefits.
Responsibilities
Install, repair, and replace various HVAC systems sometimes in confined or high places
Provide world-class customer service to our customers on a daily basis
Complete paperwork in a timely and efficient manner
Maintain clean work area
Work closely with all other workers and supervisors while maintaining a polite, professional attitude
Arrive on time to all jobs ready to work
Attend company meetings as necessary
Adhere to all safety and handbook policies
Qualifications
Possess a RI or MA Journeyman or Master License - Up to $10K Sign On Bonus !
Prior Commercial service experience
Excellent customer service and communication skills
Strong organizational skills
Must be able to work on-call and weekend hours
Benefits
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
Sign On Bonus
Must have a RI, MA or CT Journeyman or Master license to qualify for the Sign On Bonus of $2,500
Additional Perks
Fitted and Customized Company Uniforms
Continuous and extensive training and development
GEM is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.