General adjuster job description

Work independently and within authority granted to investigate, evaluate, create estimates, negotiate, and resolve on-site large loss property claims in excess of $250,000. Review coverage, determine liability, secure information, document files, and settle and pay claims, utilizing claims best practices adhering to claims department policies and procedures. Assign and direct independent vendors, attorneys, qualified experts, and consultants to achieve successful resolutions of claims. Set accurate and timely reserves. Develop subrogation and recovery potential. Maintain file documentation and notes and work diary for travel and home-based duties. Actively share knowledge with team members, contributing to training programs and mentoring fellow claims handlers. Travel to loss sites and Home Office.
Responsibilities
I. Manage the direct adjustment of large loss property claims with a physical visit to loss site and prompt contact with all knowledgeable parties. Work with contractors and construction managers where necessary.
II. Develop the claim facts and analyze and address coverage issues timely and accurately under the contract.
III. Review and direct experts, consultants, attorneys, and other claims vendors to achieve appropriate claims outcomes. Acquire and direct qualified engineers or experts when needed. Review all vendor charges for appropriateness.
IV. Evaluate damages and use knowledge of claim investigations, litigation, and insurance contracts and industry trends to set accurate and timely reserves.
V. Evaluate, negotiate settlements, and pay claims within designated authority. Provide detailed claim data to reinsurers as necessary. Refer to manager all errors and omissions and payments and reserves in excess of authority. Refer all claims involving bad faith or threat of bad faith.
VI. Oversee repair of structures for losses settled on a repair basis versus cash settlements.
VII. Maintain a well-documented file and articulate file notes able to be read and understood by not only Claims but other involved parties. Carry out necessary communications to accomplish adjustment of the claims.
VIII. Explore subrogation and recovery potential.
IX. Complete state reporting requirements through necessary filings or insurance department reports as requested.
X. Significant travel will be required, including travel to loss site and Home Office. Maintain a regular work diary for all travel and home-based duties.
XI. Present cases and regularly share expertise through the claims committee process, participation in training programs, and mentoring of fellow claims handlers.
Qualifications
1. Prior Experience:
• Ten plus years of large/complex property adjusting experience, demonstrating successful evaluation and negotiation of claims settlements.
• Experience in writing estimates in excess of $250,000, using a current estimation software platform.
2. Education:
• Bachelor's degree is required.
• Significant industry experience with a high school diploma or equivalent may be considered in place of a bachelor's degree.
• An AIC or CPCU designation or evidence of continuing education in insurance claims is highly desirable.
3. Necessary Knowledge and Abilities:
• Ability to understand building engineering and construction concepts and apply damage solutions.
• Excellent verbal and written communications skills.
• Advanced analytical skills.
• Advanced organizational skills to manage a claim inventory under limited supervision.
• Advanced knowledge in insurance coverage and contracts and evaluating and setting timely and accurate reserves.
• Advanced knowledge to handle large property claims including analyzing engineering reports, writing specifications for repair, estimating damages, and applying other technical skills.
• Demonstrated ability to deliver high-caliber customer claim service.
• Advanced listening and negotiation skills.
• Ability to establish meaningful end results, producing relationships with a wide spectrum of people--both internally and externally.
• Moderate-to-advanced knowledge of computer system necessary to process claims and to provide the required reporting.
• Willingness to develop professional knowledge and to share knowledge and contribute to the growth of fellow claims handlers.
• Ability to physically inspect property damage, including roofs.
• Able to work with limited direct supervision.
• Significant travel will be required.
Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Starr Insurance Companies is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest-growing insurance companies in the world.Our talentedand experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.
Description

Position of General Adjuster based on the experience level of the individual. Starr Tech participates on quota share programs on accounts in the POOL Property and Builders Risk exposures. Primary occupancies insured for this position consist of Habitational, Real Estate, General Manufacturing and Builders Risk.

The position requires knowledge of Business Interruption coverage and policy interpolation with communication and writing skills

Position reports to the Claims Manager in New York.

Requirements

This position will manage the claims process on Starr Tech losses with the focus on:

Manage all claims administrate functions of the agency to ensure we are in compliance. Posses strong communication skills in order to communicate directly with our insured's and manage the adjustment process with Independent adjusters and work with other insurance company claims personnel in the adjustment process. Ability to evaluate policy coverage for the ALL -Risk and Boiler & Machinery policies and communicate policy positions in writing and verbally. Other responsibilities include support of Underwriting and Engineering within Starr Tech. Interpolation of policy clauses. Provide strong leadership and audit compliance in the development and implementation of appropriate processes, controls, procedures and tools to ensure company's continued growth and financial stability. Establish internal audit validation to ensure claim payments and file follow-up procedures. Travel to loss sites and meetings with insured's and other market members in the adjustment of the claim with approximately 10% travel.

Knowledge and Skills :

Excellent interpersonal skills are required.
Microsoft Word and Excel skills required.
Experience in the claims adjustment process preferably with experience in adjusting claims, writing adjuster reports and letters on files with an insurance company or with an independent adjustment firm. A combination of both job functions is a plus.


Except as required by law, Starr requires all applicants and employees to be fully vaccinated in accordance with the CDC guidelines.

4 years' relevant property claims adjusting experience that includes writing estimates of moderate-highly complex claims and field adjusting experience.

2 years' experience handling dwelling claims.

Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.

Proficient knowledge of Xactimate or similar estimating platform. Expert knowledge estimating losses of moderate complexity.

Advanced knowledge of property claims contracts and interpretation of case law.

Proficient knowledge of residential construction.

Demonstrated negotiation, investigation, communication and conflict resolution skills.

Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

Preferred Experience:

• General Adjuster experience with a Standard Carrier

• 6+ years of Property field adjuster experience

• Xactimate Level 1 and/or Level 2 certification

• Deployment in support of catastrophes

• Bachelor's degree

• Insurance Industry designations such as CPCU, AIC, SCLA, AINS

• Currently hold an active P&C Adjuster License

• Currently reside within the greater Seattle/Tacoma, WA area

• US Military service or Military spouse

Physical Demand Requirements:

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

• May require the ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $72,900 - $131,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.