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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Dedham, MA | $39,322 | $18.90 |
| 2 | Princeton, NJ | $36,888 | $17.73 |
| 3 | Norwalk, CT | $36,821 | $17.70 |
| 4 | San Jose, CA | $36,270 | $17.44 |
| 5 | New York, NY | $35,370 | $17.00 |
| 6 | South Burlington, VT | $35,000 | $16.83 |
| 7 | Portland, OR | $34,648 | $16.66 |
| 8 | Minneapolis, MN | $34,300 | $16.49 |
| 9 | Chicago, IL | $32,072 | $15.42 |
| 10 | Baltimore, MD | $31,780 | $15.28 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $90,828 | $44 | - |
| 2 | Customer Service Senior Associate | $89,860 | $43 | - |
| 3 | Customer Service Consultant | $89,137 | $43 | - |
| 4 | Customer Relationship Specialist | $88,232 | $42 | - |
| 5 | Customer Service Executive | $87,633 | $42 | - |
| 6 | Customer Experience Associate | $87,393 | $42 | - |
| 7 | Account Executive/Customer Service | $84,485 | $41 | - |
| 8 | Customs Consultant | $83,577 | $40 | - |
| 9 | Lead Customer Service Representative | $82,910 | $40 | - |
| 10 | Specialist | $81,345 | $39 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Synechron | $45,799 | $22 | - |
| 2 | Tata Group | $45,186 | $22 | 2 |
| 3 | Deloitte | $40,381 | $19 | 159 |
| 4 | Boston Consulting Group | $38,800 | $19 | - |
| 5 | PA Consulting | $38,590 | $19 | - |
| 6 | Information Controls | $38,473 | $19 | - |
| 7 | Capco | $38,304 | $18 | - |
| 8 | Accenture | $37,858 | $18 | 638 |
| 9 | Publicis Sapient | $36,116 | $17 | - |
| 10 | Gordian | $35,245 | $17 | - |
| 11 | DXC Technology | $35,209 | $17 | - |
| 12 | CMA Consulting | $35,031 | $17 | - |
| 13 | LCG | $34,960 | $17 | - |
| 14 | UA Business Cloud | $34,921 | $17 | - |
| 15 | ProSphere | $34,562 | $17 | - |
| 16 | The InSource Group | $33,827 | $16 | - |
| 17 | Conduent | $32,089 | $15 | 128 |
| 18 | Integreon | $28,742 | $14 | - |
| 19 | Gartner | $28,605 | $14 | - |
| 20 | Sutherland | $28,372 | $14 | 7 |