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Global operations manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical global operations manager skills. We ranked the top skills for global operations managers based on the percentage of resumes they appeared on. For example, 12.4% of global operations manager resumes contained project management as a skill. Continue reading to find out what skills a global operations manager needs to be successful in the workplace.

15 global operations manager skills for your resume and career

1. Project Management

Here's how global operations managers use project management:

Key responsibilities included executive stakeholder management, project management and process efficiency tool deployment for implementation success.
Provided marketing and project management leadership to worldwide operating companies in bringing products to market.

2. Global Operations

Global operations includes coordinating worldwide efforts in all functional areas of an organization, including interacting and providing leadership to subordinates, planning and implementing effective marketing, finance, and production strategies, and coordinating with other directors of operations. Global operation skills include creating strategic business models and striving to offer your company's offerings to existing and new markets across the globe.

Here's how global operations managers use global operations:

Lead global operations team to achieving goals in asset utilization, process improvement, delivered quality and on-time delivery to customers.
Directed global spending and hiring forecasting, University Recruiting, and global operations.

3. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how global operations managers use infrastructure:

Expanded ITSM tool by establishing Global Infrastructure and Application Change Management reducing risk and project implementation time leveraging ITIL framework.
Coordinated with various business units in DuPont to forecast demand for account administration and plan infrastructure growth.

4. Process Improvement

Here's how global operations managers use process improvement:

Specialized in Cloud based computing implementations, training, centralizing processes, process improvement against budget and departmental procedures.
Initiated Process Improvements via operational excellence initiative leading to 10% year over year manufacturing cost improvements.

5. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how global operations managers use logistics:

Developed cross-channel logistics movements and freight strategies to provide a more cost-effective supply chain management: competitor pricing analysis.
Direct responsible for managing 6 department managers covering Manufacturing, Logistics, Safety and Facility Maintenance.

6. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how global operations managers use continuous improvement:

Established monthly governance process with focused goal deployment plans and metrics with accountability to a new continuous improvement culture.
Developed and executed standardized 5S and Continuous Improvement facility assessments to assure progress and adherence to teaching methodologies.

7. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how global operations managers use hr:

Managed Fidelity HR & Payroll end-to-end processing to ensure accurate pay and benefit administration.
Maintained documentation and compliance with all domestic and international HR regulations.

8. KPIs

Here's how global operations managers use kpis:

Monitored and verified third party Service Level Agreements determining achievement of KPIs.
Documented and maintained Change and Problem metrics relating to KPIs and business objectives, reporting to senior management.

9. Direct Reports

Here's how global operations managers use direct reports:

Provided bi-weekly counseling/feedback to all direct reports including areas of improvement and understanding their concerns.
Managed direct and indirect reports in the Jacksonville Control Tower as well as in Antwerp and Singapore.

10. Performance Management

Here's how global operations managers use performance management:

Coach, mentor, and develop Global Relocation Teams including performance management.
Lead cross functional teams to increased productivity through cross training, performance management and professional development.

11. Digital Marketing

Here's how global operations managers use digital marketing:

Collaborated with international markets to deploy best practice guidelines related to digital marketing and merchandising.
Increased applicants of artist fellowships from 20-80+ within a year through print and digital marketing, social media and community events.

12. Customer Satisfaction

Here's how global operations managers use customer satisfaction:

Improved customer satisfaction, operational performance and quality reporting by developing and implementing customer facing / internal web based systems.
Enhanced customer satisfaction and usability of the websites by conducting formal usability testing and implementing the suggested changes.

13. ROI

Here's how global operations managers use roi:

Provided Hertz with an annual program ROI of 498%.
Developed proposals to change the eLearning Environment and culture, to assure program success and Return on Investment (ROI).

14. Impact Analysis

Here's how global operations managers use impact analysis:

Completed the 2009 lifecycle impact analysis for J&J Consumer global packaging.

15. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how global operations managers use risk management:

Provided financial support and product flow details to the global risk management group for their annual risk assessment.
Led the creation and implementation of Enterprise Risk Management and the subset Operational Risk Management.

What skills help Global Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on global operations manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hard/technical skills are most important for global operations managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What soft skills should all global operations managers possess?

Casey DeRoo Ph.D.

Assistant Professor, University of Iowa

The ability to understand the people on your team and allocate project work accordingly is important. In this role, you may find that you "step back" from the day-to-day of engineering and coordinate work on a project across multiple individuals with unique outlooks and skillsets. Recognize that "one size doesn't fit all" when it comes to management. Harnessing the make-up or the desired professional goals of your team to accomplish your assigned projects leads to better outcomes and productivity. Many skilled engineers lack leadership skills, so highlight these on your resume or during your interview if you have applicable experience.

What global operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young global operations managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a global operations manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of global operations manager skills to add to your resume

The most important skills for a global operations manager resume and required skills for a global operations manager to have include:

Project Management
Global Operations
Infrastructure
Process Improvement
Logistics
Continuous Improvement
HR
KPIs
Direct Reports
Performance Management
Digital Marketing
Customer Satisfaction
ROI
Impact Analysis
Risk Management
Management Process
Business Processes

Operational Support
SLA
Level Agreements
QA
Cycle Management
Sigma
Product Development
Operational Processes
R
CRM
Lean Six Sigma
SharePoint
Performance Metrics
Incident Management
Business Development
EHS
Customer Support

Performance Reviews
Shared Services
Leveraged
Strategic Plan
Americas
Cloud Computing
EMEA
Cost Savings
RFP
Global Sourcing
SME
ERP
ITIL
Strategic Sourcing
ISO
Business Objectives

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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