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Guide skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical guide skills. We ranked the top skills for guides based on the percentage of resumes they appeared on. For example, 25.8% of guide resumes contained brand awareness as a skill. Continue reading to find out what skills a guide needs to be successful in the workplace.

15 guide skills for your resume and career

1. Brand Awareness

Here's how guides use brand awareness:

Execute marketing plan that drives traffic/sales/brand awareness to eatery via B2B marketing, community visibility, social media marketing.
Instituted uniformity in how organization presented itself at community events, boosting brand awareness and professionalism.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how guides use product knowledge:

Demonstrate exemplary product knowledge to customers.
Deliver Disney Vacation Club message consistently and demonstrate in depth product knowledge on both Disney Vacation Club and Walt Disney World.

3. Safety Rules

Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.

Here's how guides use safety rules:

Monitor operations to ensure that staff members comply with administrative policies and procedures, and safety rules.
Explain safety rules about the proper use of the equipment, the attractions and their personal safety.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how guides use customer service:

Provided exceptional customer service, assisting citizens and tourist with directions in downtown Baltimore and homeless population to shelters.
Ensured customer satisfaction and retention through excellent customer service, and communication of promotions and loyalty rewards.

5. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how guides use safety procedures:

Worked closely with managers to make department-specific changes including enhanced safety procedures, improved communication processes and recognition programs.
Maintained proper safety procedures while providing guests with a quality experience.

6. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how guides use cpr:

Obtained and held a British Canoe Union and Lifeguard CPR certification to ensure customer safety while participating in action water sports.
Maintained thoughtful vigilance, maintained CPR First Aid certification required in the event of an emergency.

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7. Adventure

Here's how guides use adventure:

Facilitated a therapeutic outdoor adventure experience for teenagers struggling with a variety of behavioral, mental health and substance abuse challenges.
Provided an experiential education experience for adventure activity skills and Leave No Trace principles.

8. Local History

Here's how guides use local history:

Provided clientele with local history, wildlife, and environmental conservation information.
Key Accomplishments: *Used excellent people skills to educate and inform clients of the sport, environment and local history.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how guides use pos:

Operated a (POS) point of sale system and prepared daily reconcile of deposits.
Used Point of Sale (POS) computer system as a cashier.

10. Chrome

Here's how guides use chrome:

Used BCP utility/stored procedures to process the Chrome New Car Data in SQL Server 2008.

11. Leadership

Here's how guides use leadership:

Deliver a service-focused guest experience through excellent leadership and communication skills, and problem-solving expertise.
Provided interpersonal leadership to a diverse team of undergraduate students through engaging seminars.

12. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how guides use windows:

Developed a Windows Server Group Policy management project for LabVolt.
Subject areas include Windows clustering, Microsoft Web Telephony Engine, Microsoft Remote Access Services, and Virtual Private Networking.

13. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how guides use community resources:

Designed participatory language learning activities and lessons that forced the students to engage with local Spaniards and utilize community resources.
Utilized motivational interviewing techniques and referred members to community resources to promote healthy living and sustainability for members.

14. Excellent Guest

Here's how guides use excellent guest:

Entertained guest, provided excellent guest service and ensured they had an experience of a lifetime.
Provided excellent guest service when handling questions and while escorting them around the property.

15. Front Desk

Here's how guides use front desk:

Worked the front desk as sales clerk and receptionist, worked kitchen, and assisted in other store positions.
Manage front desk duties including answering and transferring phone calls, assisting visitors with directions.

5 Guide resume examples

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What skills help Guides find jobs?

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List of guide skills to add to your resume

The most important skills for a guide resume and required skills for a guide to have include:

Brand Awareness
Product Knowledge
Safety Rules
Customer Service
Safety Procedures
CPR
Adventure
Local History
POS
Chrome
Leadership
Windows

Community Resources
Excellent Guest
Front Desk
Facebook
Interpretive Programs
Twitter
ZIP Line
Ropes Course
Risk Management
Customer Complaints
Sales Floor
Pulleys

HTML
Safety Equipment
Alertness
Financial Aid
Educational Programs
PowerPoint
Canoe
Montessori
SQL Server
Gift Shop

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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