Hardware support technician job description

Quick Submit

Time Type:

Full time

Hours per Pay Period:

80

Shift:

Varied

Average rate:

$27.98 USD

(This represents the rate for an individual with significant experience in this job)

Department:

Networking

Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site.

The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.

Job Description:

Hardware Support Technician

Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.

SKILLS AND ABILITIES

* Maintains state of the art industry knowledge to assist in the short and long term strategic planning of healthcare informatics
* Demonstrates the ability to use a personal computer and various software programs applicable to the position
* Demonstrates the ability to operate applicable office equipment
* Exhibits the ability to deal effectively interdepartmentally & with the public
* Exhibits the ability to maintain confidentiality, think and act independently with minimal supervision
* Demonstrates above average technical, analytical and documentation skills
* Ability to work independently as well as with a team
* Maintains regular, consistent and punctual attendance at the assigned job location
* Working knowledge of HIPAA data and infrastructure standards
* Working knowledge of but not limited to: computers, printers, fax machines, telephones, photocopiers, modems, switches, routers, cable testers, the normal computer shop hand tools and ladders

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

* Associates degree or two years related work experience
* Valid Oregon driver's license

EXPERIENCE

* Two year experience in duties related to Hardware Support

GENERAL INFORMATION

Union Affiliation: UFCW

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.

Physical/Mental/Environmental Requirements

* Able to stand, climb, stoop, bend frequently; positions require considerable physical activity
* May be required to lift up to 75 pounds
* Requires ability to tolerate exposure to conditions which may include toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, heights, high temperatures or confined spaces
* Able to use proper body mechanics to lift supplies and equipment and push carts and dollies weighing up to 500 lbs
* Needs adequate color vision. Must wear protective clothing as required.
* May be required to travel to various locations
* Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone

Compensation Grade:

UFCW

Compensation Grade Profile:

U064

Bay Area Hospital is an Equal Opportunity Employer.

Anti-Retaliation Notice

• Excellent technical capabilities desktop and network.
• Has the ability to travel amongst all facilities (including out of State or country when needed)
• Has the ability to be flexible and adapt to changing priorities.
• Excellent O365 and Hardware support skills.
• This position requires the ability to follow precise instruction and guidelines set by the Hardware support Manager.
• Has the ability to remain calm working under pressure and extreme urgent situations

The Must Haves:

• A recognized post secondary certificate preferred.
• MSCE Certification and/or A+ certification would be an asset and/or 3+ years of experience with technical /network support and hardware maintenance.
• Good understanding of Firewall, switches and routers along with an understanding of VLAN, Wifi AP
• Experience with O365 and Windows 10
• Cabling experience using Scissor lift working at 30+ ft.
• Must be 18 years or older to apply
• Physical ability to carry out the duties, including the ability to lift and carry up to 50 lbs, walking and standing for extended periods, frequent stooping and bending, climbing ladders, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.
• Significant amount of time regularly spent answering and speaking on the telephone and corresponding via email to individuals internally and externally and Able to sit and perform computer work for lengthy periods of time.

Things You Will be Doing

User Support (All facilities)

• Onsite Support, responding to Helpdesk Hardware ticket requests that require IT assistance (i.e. programs not working, printers not working). Many of these facility requests can be handled remotely.
• May take phone calls after-hours should support be required to ensure operations continue to run.
• At times, may be scheduled after-hours for the purposes of assisting with Network upgrades, repairs or installations that would otherwise interrupt operations.
• Troubleshooting requests and if unable to action to resolution, work with the Sr. Hardware Support Technician for assistance, guidance and support. When needed, send the request in the correct direction (i.e. WMS inquiries to Help Desk).
• Setting up functionality for new employees (Usernames, email accounts, phone)

Coordinates all Handheld Activity

• Fixes units/send out (broken screens, won't scan, have been modified by users)
• Coordinate and communicate with Supervisors and Managers regarding issues so it can be addressed. Escalating to the Network Administrator and/or Hardware Support Manager if necessary.
• Coordinate with suppliers to support any technical issues that cannot be resolved on site.
• Performs asset tracking for the organization.
• Tracks hardware and software.

Security, Maintenance and other Tasks

• Clean-up the physical network, including firewalls, switch and associated wiring (testing, checking prior to escalating to the Network Administrator and/or Hardware Support Manager).
• Ensures the cleaning of the print heads by working with the Supervisors and Managers to provide training so scheduled maintenance occurs.
• Works with Supervisors to ensure security protocols are followed (i.e. no charging phones on computers).
• Monitors the wireless network connections and associated clients within the organization to ensure there is no irregular activity.
• Assist with the setup and configuration of network switches and equipment for new buildings
• Configuration, update, installation and troubleshooting of PC's and associated software.
• Installation and troubleshooting of security software.
• Runs Cat6 cabling for new and existing sites as required.

Performs other duties as requested.

Perks

• Staff purchase program – wear the brands you love!
• Staff benefits plan – chose the benefits that are right for you!
• Flexible and fun work environment – work hard and play hard!
• Internal opportunities – we believe in growing our own!

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Powered by JazzHR

KmKcY9NaDb

Responsibilities for this Position

Location: USA VA Charlottesville - 2055 Boulders Rd, MS-901 (VAC362)

Full Part/Time: Full time

Job Req: RQ131922

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

Job Family:

Systems Administration

Job Description:

Principal Duties and Responsibilities:

An I2TS 3 Hardware Support/Maintenance Technician:

Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components to the extent required to perform maintenance services

Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions

Installs and incorporates new releases, updates, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)

Operates and applies automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware

Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel

Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock

Provides technical assistance to responding field service personnel

Assists in repairing computers, printers, digital senders, etc.

Desirable Skills / Experience:

Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.

Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success

Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Education Required

High School diploma/GED with 8 years of related experience, or Associates degree with 6 years of experience, or Bachelor's degree with 4 years of experience

Certification(s):

DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.

Required Security Environment Certification: CompTIA Security+ CE or equivalent

Security Clearance:

TS/SCI required

Additional:

Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Charlottesville

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.