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Help desk assistant skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical help desk assistant skills. We ranked the top skills for help desk assistants based on the percentage of resumes they appeared on. For example, 10.1% of help desk assistant resumes contained computer lab as a skill. Continue reading to find out what skills a help desk assistant needs to be successful in the workplace.

15 help desk assistant skills for your resume and career

1. Computer Lab

A computer lab is a place where certain computer services are provided to a community, typically for academic learning and skills development. Computer labs are typically provided in educational institutes for the students to perform their computer-based course activities. Computer labs have several computers and smart devices for the users.

Here's how help desk assistants use computer lab:

Answered information technology related questions, fixed computers, and maintained computer labs.
Supervised campus computer labs, provide technical assistance and maintain equipment.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how help desk assistants use customer service:

Provided customer service for staff, faculty, and students experiencing difficulties with technology
Maintain positive working relationships to provide quality customer service and information to users.

3. Desk Support

Here's how help desk assistants use desk support:

Assisted in the Help Desk Support of Mac OS, Windows, Microsoft Office, Email, other Windows applications.
Supported activities related to the operation of company information systems by providing first level Help Desk support to company users.

4. Help Desk

Here's how help desk assistants use help desk:

Followed standard Help Desk operating procedures; accurately logged all Help Desk contacts using call Remedy ticket management system.
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions and maintained equipment inventory list.

5. Help-Desk Support

Here's how help desk assistants use help-desk support:

Provided computer help-desk support and technical training on hardware/software to end users.
Provided computer help-desk support via telephone communication with end users.

6. Computer Software

Here's how help desk assistants use computer software:

Provided informational assistance in relation to computer software acquisition, and computer hardware concerns.
Provided customer support services to include installation and configuration of computer software.

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7. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how help desk assistants use mac:

Installed, repaired, and worked with the team for Migration of Windows 7, Windows 8, and Mac Computers.
Experienced with Backtrack, Ubuntu, SUSE, Debian, and Fedora Linux operating systems and Mac OSX.

8. Remote Desktop

Here's how help desk assistants use remote desktop:

Performed system and application upgrades and repairs using remote desktop support software.
Use Remote Assistance and Remote Desktop Connection to troubleshoot software related issue.

9. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how help desk assistants use technical assistance:

Provided technical assistance in operating and implementing desktop applications.
Assisted customers by offering prompt technical assistance.

10. User Accounts

A user account is a relationship established between a user and a computer, network, or information service that includes a user name, password, and all information related to the user. A user account may or may not allow a user to connect to a network, another computer, or other shared resources.

Here's how help desk assistants use user accounts:

Managed OSM user privileges in AD, coordinating with security and human resources to activate/deactivate user accounts as the need arose.
Created and managed user accounts for students, staff, and faculty and assigned respective account privileges.

11. Computer Equipment

Computer hardware refers to all the physical parts of a computer which include the central processing unit (CPU), mouse, keyboard, data storage, monitor, graphics card, sound card, motherboard, and speakers.

Here's how help desk assistants use computer equipment:

Tracked all Microsoft installation, computer equipment inventory and peripherals.
Repair and Re-imaging of faulty computer equipment.

12. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how help desk assistants use software issues:

Resolved hardware/software issues experienced by other employees.
Analyzed and interpreted inquiries, provided information, advice and instructions to resolve complex hardware / software issues.

13. Front Desk

Here's how help desk assistants use front desk:

Acted as a liaison between front desk staff and information technology professionals by responding to questions from faculty and students.
Worked at the front desk of the library and helped AUC students & professors using the library technological facilities.

14. Software Problems

Here's how help desk assistants use software problems:

Repaired student computers, primarily software problems.
Helped to troubleshoot software problems on computers, mobile devices, and on users' accounts.

15. PowerPoint

Here's how help desk assistants use powerpoint:

Supported several managers in an administrative capacity; transcribing meeting minutes, preparing PowerPoint presentations, and maintaining IT department paperwork.
Produced legal proposals, memorandum agreements and PowerPoint presentations.

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What skills help Help Desk Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What help desk assistant skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young help desk assistants need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a help desk assistant stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all help desk assistants possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

Do you want to know more?

List of help desk assistant skills to add to your resume

The most important skills for a help desk assistant resume and required skills for a help desk assistant to have include:

Computer Lab
Customer Service
Desk Support
Help Desk
Help-Desk Support
Computer Software
Mac
Remote Desktop
Technical Assistance
User Accounts
Computer Equipment
Software Issues
Front Desk
Software Problems
PowerPoint

Trouble Tickets
Computer System
Technical Problems
Perform Routine Maintenance
Technical Issues
Computer Problems
Password Resets
Software Installation
LAN
Windows XP
Desk Tickets
Vital Signs
Inbound Calls
Computer Issues
PCS

Network Issues
VPN
Ticket System
Software Applications
SQL
Hardware Problems
Telephone Calls
Linux
Customer Support
SharePoint
Blackboard
Phone Support
Track-It
Network Printers
Unix

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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