Help desk manager demographics and statistics in the US
Help desk manager demographics research summary. Zippia estimates help desk manager demographics and statistics in the United States by using a database of 30 million profiles. Our help desk manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about help desk managers after extensive research and analysis:
- There are over 6,376 help desk managers currently employed in the United States.
- 29.7% of all help desk managers are women, while 70.3% are men.
- The average help desk manager age is 42 years old.
- The most common ethnicity of help desk managers is White (55.3%), followed by Hispanic or Latino (15.9%), Black or African American (12.5%) and Asian (10.5%).
- Help desk managers are most in-demand in Washington, DC.
- The technology industry is the highest-paying for help desk managers.
- 11% of all help desk managers are LGBT.
On this page
Help desk manager demographics by:
Help desk manager gender statistics
29.7% of help desk managers are women and 70.3% of help desk managers are men.
- Male, 70.3%
- Female, 29.7%
Help desk manager gender ratio
| Gender | Percentages |
|---|---|
| Male | 70.3% |
| Female | 29.7% |
Help desk manager gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$98,719
Female income
$96,725
Help desk manager gender ratio over time
This data breaks down the percentage of men and women in help desk manager positions over time. Currently, 29.7% of help desk managers are female.
Help desk manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 64.60% | 35.40% |
| 2011 | 65.70% | 34.30% |
| 2012 | 67.31% | 32.69% |
| 2013 | 67.89% | 32.11% |
| 2014 | 68.32% | 31.68% |
| 2015 | 70.29% | 29.71% |
| 2016 | 70.44% | 29.56% |
| 2017 | 70.33% | 29.67% |
| 2018 | 71.14% | 28.86% |
| 2019 | 69.69% | 30.31% |
| 2020 | 70.25% | 29.75% |
| 2021 | 70.31% | 29.69% |
Help desk manager related jobs gender ratio
We compared help desk managers with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Help Desk Manager | 70% | 30% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Help desk manager demographics by race
The most common ethnicity among help desk managers is White, which makes up 55.3% of all help desk managers. Comparatively, 15.9% of help desk managers are Hispanic or Latino and 12.5% of help desk managers are Black or African American.
- White, 55.3%
- Hispanic or Latino, 15.9%
- Black or African American, 12.5%
- Asian, 10.5%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.4%
Help desk manager race
| Help desk manager race | Percentages |
|---|---|
| White | 55.3% |
| Hispanic or Latino | 15.9% |
| Black or African American | 12.5% |
| Asian | 10.5% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.4% |
Help desk manager race and ethnicity over time
See how help desk manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Help desk manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.94% | 12.97% | 7.09% | 12.91% |
| 2011 | 64.64% | 13.06% | 7.24% | 12.41% |
| 2012 | 63.37% | 13.30% | 7.49% | 13.05% |
| 2013 | 62.31% | 12.54% | 8.29% | 13.43% |
| 2014 | 62.02% | 12.75% | 7.94% | 14.14% |
| 2015 | 61.92% | 12.21% | 9.12% | 14.02% |
| 2016 | 61.71% | 12.18% | 9.10% | 13.91% |
| 2017 | 60.93% | 11.84% | 9.55% | 14.32% |
| 2018 | 61.04% | 11.80% | 9.64% | 14.05% |
| 2019 | 59.23% | 11.72% | 10.34% | 15.18% |
| 2020 | 57.19% | 12.29% | 10.12% | 15.34% |
| 2021 | 55.34% | 12.53% | 10.50% | 15.87% |
Help desk manager wage gap by race
According to our data, asian help desk managers have the highest average salary compared to other ethnicities. Black or african american help desk managers have the lowest average salary at $95,437.
| Ethnicity | Salary |
|---|---|
| Unknown | $96,606 |
| White | $98,011 |
| Black or African American | $95,437 |
| Asian | $107,106 |
| Hispanic or Latino | $96,873 |
Average help desk manager age
See how the average age of help desk managers varies based on ethnicity and gender.
Male
Female
Help desk manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Help desk manager age breakdown
The average age of help desk managers is 40+ years years old, representing 56% of the help desk manager population.
Help desk manager age breakdown
| Help Desk Manager Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Help desk manager educational attainment
The most common degree for help desk managers is bachelor's degree, with 62% of help desk managers earning that degree. The second and third most common degree levels are associate degree degree at 22% and associate degree degree at 7%.
- Bachelor's, 62%
- Associate, 22%
- Master's, 7%
- High School Diploma, 5%
- Other Degrees, 4%
Help desk managers by degree level
| Help desk manager degree | Percentages |
|---|---|
| Bachelor's | 62% |
| Associate | 22% |
| Master's | 7% |
| High School Diploma | 5% |
| Other Degrees | 4% |
Help desk manager jobs you might like
Help desk manager wage gap by degree level
According to the data, help desk managers with a Master's degree earn more than those without, at $112,037 annually. With a Doctorate degree, help desk managers earn a median annual income of $107,834 compared to $99,830 for help desk managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $112,037 |
| High School Diploma or Less | $91,165 |
| Bachelor's Degree | $99,830 |
| Doctorate Degree | $107,834 |
| Some College/ Associate Degree | $92,803 |
Help desk manager employment statistics
Most help desk managers work for a private in the technology industry.
Company size where help desk managers work
Below, you can see the size of companies where help desk managers work.
Help desk manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 13% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 33% |
Help desk manager jobs by company type
Employees with the help desk manager job title have their preferences when it comes to working for a company. For instance, most help desk managers prefer to work at private companies over public companies.
Help desk manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 13% |
| Public | 33% |
| Private | 48% |
| Government | 6% |
Help desk manager jobs by industry
The most common industries for help desk managers are technology, education and finance.
Help desk manager industry statistics
| Industry | Percentages |
|---|---|
| Technology | 16% |
| Fortune 500 | 15% |
| Education | 11% |
| Finance | 10% |
| Professional | 8% |
| Health Care | 5% |
| Retail | 5% |
| Media | 4% |
| Government | 4% |
| Manufacturing | 4% |
| Telecommunication | 3% |
| Hospitality | 3% |
| Insurance | 3% |
| Non Profits | 2% |
| Pharmaceutical | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Construction | 1% |
| Energy | 1% |
| Real Estate | 1% |
Help desk manager turnover and employment statistics
Help desk manager unemployment rate over time
The unemployment rate for help desk managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Help desk manager unemployment rate by year
| Year | Help desk manager unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average help desk manager tenure
The average help desk manager stays at their job for 1-2 years, based on the 3,658 help desk managers resumes in Zippia's database.
Help desk manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 14% |
| 1-2 years | 40% |
| 3-4 years | 19% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 8% |
Help desk manager LGBT ratio compared to similar jobs
Review the percent of help desk managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Data Communication Manager | 7.31% | 80,215 |
| Lead Data Analyst | 8.42% | 141,020 |
| Software Director | 8.46% | 207,295 |
| Senior Information Security Analyst | 8.59% | 113,001 |
| Infrastructure Lead | 9.03% | 50,358 |
| Manager, Configuration Management | 10.54% | 81,049 |
| Help Desk Manager | 10.88% | - |
Similar help desk manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Data Communication Manager | 7.31% | 80,215 |
| Lead Data Analyst | 8.42% | 141,020 |
| Software Director | 8.46% | 207,295 |
| Senior Information Security Analyst | 8.59% | 113,001 |
| Infrastructure Lead | 9.03% | 50,358 |
| Manager, Configuration Management | 10.54% | 81,049 |
Foreign languages spoken by help desk managers
The most common foreign language among help desk managers is Spanish at 53.2%. The second-most popular foreign language spoken is German at 8.9% and French is the third-most popular at 7.6%.
- Spanish, 53.2%
- German, 8.9%
- French, 7.6%
- Russian, 6.3%
- Italian, 5.1%
- Other, 18.9%
Help desk manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 53.2% |
| German | 8.9% |
| French | 7.6% |
| Russian | 6.3% |
| Italian | 5.1% |
| Other | 18.9% |
