Help desk operator job description

I. DESCRIPTION OF SERVICESTexas Parks and Wildlife Department requires the services of 1 Support Technician 1, hereafter referred to as Candidate(s), who meets the general qualifications of Support Technician 1, Technical Services, Help Desk and Operations and the specifications outlined in this document for the Texas Parks and Wildlife Department.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Parks and Wildlife Department and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Parks and Wildlife Department will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

Performs entry-level computer support work with an emphasis on imaging and deployment of desktops and laptops. Perform various administrative functions related to the agency computer inventory including maintaining the lifecycle of systems within the agency property system. Works under moderate supervision, with moderate latitude for the use of initiative and independent judgment.II. CANDIDATE SKILLS AND QUALIFICATIONSMinimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience

1 Required Experience with PC hardware and software support and imaging

1 Preferred experience delivering customer services in a hardware/software support environment

About AgreeYa:

AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others. Please visit us at www.agreeya.com for more information.

Equal Opportunity:

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website at www.agreeya.com/career-culture to learn about our Career & Culture.

Our employees enjoy exceptional benefits , including health, dental, vision, life, long-term disability, paid time off (PTO), voluntary time off (VTO), a 401(k) plan and match, paid holidays, professional development, and tuition reimbursement . You can expect to work Monday to Friday in our Duluth, Georgia office.

The LEAGUE OF SOUTHEASTERN CREDIT UNIONS represents over 300 credit unions in our tri-state area. LSCU provides advocacy and regulatory information; education and training; cooperative initiatives; media relations and business solutions to support its members in fulfilling their mission.

LEVERAGE , the LSCU Service Corporation provides best-in-class financial products and services for credit unions across the country.

AS A SALESFORCE HELP DESK OPERATOR you will be assisting in assuring the quality of the structural data in the companies' CRM system and Salesforce. You will make recommendations and create methods in which we obtain and analyze data with a focus on improving the quality and efficiency of business systems. This position will coordinate and manage a variety of projects and collaborate with cross departmental teams.

The SALESFORCE HELP DESK OPERATOR is responsible for responding to user requests and questions:

• Collecting and analyzing data to provide relevant insight, reports and information to team members and leadership.
• Managing appropriate Salesforce access and permissions according to end-user job functions.
• Creating and disseminating new static and dynamic Pardot email lists; and managing existing lists.
• Resolving duplication and bounced email issues, creating, and maintaining data validation rules.
• Managing and resolving cases in a timely manner.
• Assisting end-users with requests including data operations (CRUD); Salesforce access and use; and error resolution.
• Facilitating end-user training and assisting in troubleshooting for all relevant systems.
• Assisting in the management of the Salesforce environment, and integrated systems.
• Developing addition methods of integrating business units and providing process improvements and automation.

QUALIFICATIONS :

• Associates degree or completion of specialized courses in either analytics, marketing, database design, computer science or business management.
• Strong people skills, desire to learn, and diligence.
• Ability to prioritize multiple projects simultaneously.
• Desire to help businesses make data-driven decisions and enhance operations.
• Strong problem-solving and logic skills.

Preferred Qualifications:

• Exceptional knowledge of Microsoft Excel, Database Analysis & Design, or equivalents.
• Prior knowledge of Salesforce, and/or Pardot.

TRAVEL:

• Minimal travel (1-2 times per year)

The LSCU & Affiliates are proud to be an equal opportunity employer offering a team member-centric culture, competitive salaries, and exceptional benefits.

*LSCU enforces a drug-free workplace policy and employment offers are contingent on drug-screen and background check.

Job Posted by ApplicantPro