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Helpdesk computer technician skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jennifer Richardson Ph.D.,

Anthony Baron

Below we've compiled a list of the most critical helpdesk computer technician skills. We ranked the top skills for helpdesk computer technicians based on the percentage of resumes they appeared on. For example, 12.2% of helpdesk computer technician resumes contained customer service as a skill. Continue reading to find out what skills a helpdesk computer technician needs to be successful in the workplace.

15 helpdesk computer technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how helpdesk computer technicians use customer service:

Ensured that quality customer service is consistently delivered to remote users, document improvement policies, and implemented result driven procedures.
Developed and implemented Microsoft access database to manage contact and escalation information for all customer service staff in Tokyo.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how helpdesk computer technicians use troubleshoot:

Supported and troubleshoot operating system and software installation utilizing remote tools.
Monitored the performance of computer systems and troubleshoot if necessary.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how helpdesk computer technicians use technical support:

Recognized software and hardware problems through research and system isolation; provided technical support in troubleshooting and rebooting.
Provided technical support and consulting services to business users of international financial systems and databases.

4. Helpdesk Support

Here's how helpdesk computer technicians use helpdesk support:

Provide first line helpdesk support assisting internal customers with hardware and software problems via phone, e-mail or face-to-face.
Provided Helpdesk Support to over 4,000 + end users within a small help desk consisting of six employees.

5. Computer System

Here's how helpdesk computer technicians use computer system:

Developed and maintained computer system training programs with corresponding support material.
Installed, operated, and performed preventive maintenance checks and services on tactical radio and computer systems.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how helpdesk computer technicians use phone calls:

Reduced telephone calls by communication effectively to customers by email and fax machine.
Enter information based upon information provided via phone calls and notation received.

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7. Help-Desk Support

Here's how helpdesk computer technicians use help-desk support:

Provided computer help-desk support and technical training on hardware/software to end users.
Provided computer help-desk support via telephone communication with end users.

8. Desktop Support

Here's how helpdesk computer technicians use desktop support:

Helped with Desktop Support for the agencies, re-imaging PCs using Ghost, peripheral pickup and deliver etc.
Provided various support roles - LAN/WAN network, Server, Telecommunications, Desktop support-PC/Unix and Laptop issues.

9. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how helpdesk computer technicians use mac:

Configured network support for MAC computers/laptops.
Supported Mac and Mac software, installed software, ordered hardware, RMA machines for warranty replacement or repair.

10. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how helpdesk computer technicians use os:

Developed strong troubleshooting skills with Windows OS and Microsoft applications including Microsoft Office Suite.
Researched and resolved software conflicts between applications and OS updates and network protocols.

11. Technical Problems

Here's how helpdesk computer technicians use technical problems:

Resolve routine and minor technical problems related to computers, Local Area Network (LAN), servers, and telecommunications.
Resolved technical problems via telephone support for internal and external customer's hardware, software, network and telecommunications systems.

12. PCS

Here's how helpdesk computer technicians use pcs:

Trouble-shoot PCs and Printers remotely over the telephone (PC Anywhere) and in-house calls.
Supported Windows NT, 95 and 98 operating systems; configured PCs and email accounts.

13. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how helpdesk computer technicians use vpn:

Provide phone support for 100 to 150 users per day troubleshooting VPN, Client/Server, hardware, end user issues.
Configured, tested and maintained CISCO VPN client application and Verizon Broadband cards on laptops for telecommuting purposes.

14. Customer Support

Here's how helpdesk computer technicians use customer support:

Maintained Excel spreadsheet for Customer support tracking
Provide service and repair of personal computers, software installation/upgrades, and quality customer support to end-users.

15. Remedy

Here's how helpdesk computer technicians use remedy:

Generated daily/weekly/monthly reports for management use with Remedy to include general statistics, SLA numbers, and inventory status.
Logged user communication using Remedy ticketing software and escalated more complex problems to advanced support teams

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What skills help Helpdesk Computer Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on helpdesk computer technician resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What soft skills should all helpdesk computer technicians possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for helpdesk computer technicians?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What helpdesk computer technician skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young helpdesk computer technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a helpdesk computer technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of helpdesk computer technician skills to add to your resume

The most important skills for a helpdesk computer technician resume and required skills for a helpdesk computer technician to have include:

Customer Service
Troubleshoot
Technical Support
Helpdesk Support
Computer System
Phone Calls
Help-Desk Support
Desktop Support
Mac
OS
Technical Problems
PCS
VPN
Customer Support
Remedy
Microsoft Windows

Desk Support
Switches
DHCP
Android
Trouble Tickets
Network Printers
Customer Satisfaction
Citrix
User Accounts
Software Issues
Provide Technical Assistance
TCP/IP
DNS
Technical Troubleshooting
Software Problems
Technical Assistance

SharePoint
Problem Resolution
Linux
Windows Server
Connectivity Issues
Network Connectivity
Technical Issues
SQL
VoIP
Level Support
Software Applications
Remote Troubleshooting
Windows XP
Remote Support
Mobile Device Management
Phone Support

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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